✓ RepairPal Certified
8318 Pacific Hwy E
Tacoma, WA 98422
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7:30am to 5:30pm
7:30am to 5:30pm
7:30am to 5:30pm
7:30am to 5:30pm
7:30am to 5:30pm
Call now:
(253) 336-4328

Auto Repair Experience

  • Mark Hanson, Owner
  • Established 1987
  • 3 Auto Repair Mechanics on Staff
  • 66 Years of Car Repair Experience


Southend Auto Care has been providing the communities of Federal Way, Auburn, and Tacoma with great customer service and quality auto repair since 1987. Mark Hanson, the owner, has assembled a group of very experienced professionals to help ensure your vehicle is fixed right the first time. This commitment shows in the unbiased verified customer reviews we gathered. Customers were consistently happy with the quality of repairs and customer service they received. This RepairPal Certified shop takes the time to attend the ongoing training necessary to stay current and ready to handle most repairs that come through their door. These repairs range from complex check engine light diagnosis to wheel alignment. They back their work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service and loaner vehicles (per availability), early bird drop off, and a clean comfortable waiting area with wireless internet are available.


Auto Repair Experience

  • Mark Hanson, Owner
  • Established 1987
  • 3 Auto Repair Mechanics on Staff
  • 66 Years of Car Repair Experience


  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair


  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Loaner Car
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet


Makes We Serve

  • Acura
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota

Message from the Shop

At Southend Auto Care, we feel that the most important asset of our business is our employees and their ability to satisfy our customers’ automotive service and repair needs.

We work hard to provide an enjoyable working environment and want their number one focus to be on fixing our customers’ vehicles, taking the time that is needed to do the job right, the first time. Making your auto ownership and service needs as simple and painless as possible is our goal.

Southend Auto Care was started in 1987 by the present owner, Mark Hanson. It has since grown to employ several very qualified and great people. We are AAA approved & employ ASE technicians, repairing & maintaining most all areas of vehicles, domestic & Asian.


Overall Rating

30 Verified Reviews

Customer Reviews

Verified CustomerDecember 12, 2013

Excellent service, fair price, transportation home and back.

Verified CustomerDecember 10, 2013

Service is excellent. I dropped my car off and they shuttled me to my work place. Later, my car needed more work than expected and Southend Auto picked me up from work and provided a loaner car for the night.

Verified CustomerDecember 06, 2013

The shop does solid work, explains what they recommend, and has proven to be honest in their findings.

Verified CustomerDecember 02, 2013

Great service.

Verified CustomerNovember 27, 2013

Work and customer service has always been good.

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Verified CustomerNovember 22, 2013

They always do friendly reliable service.

Verified CustomerNovember 22, 2013

Prompt, quality, competent work. Polite, knowledgable owner and service writers.

Verified CustomerNovember 21, 2013

They provide excellent service at a fair price.

Verified CustomerNovember 19, 2013

We've gone to Southend for some years now, we can trust both their recommendations of what needs to be done and the level of service we'll receive for both of our vehicles.

Verified CustomerNovember 08, 2013

Work has ALWAYS been done well with no issues after repairs have been completed.

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Verified CustomerNovember 08, 2013

They have always done a great job for us.

Verified CustomerNovember 08, 2013

Good people and excellent service.

Verified CustomerOctober 22, 2013

Southend does good work,

Verified CustomerOctober 22, 2013

I've been taking my car for repairs to them since the '90's and I've been happy with their service.

Verified CustomerOctober 17, 2013

I had an emergency and they were able to service my truck on short notice. They fixed it and at a reasonable price. Whereas the Ford dealer charged me twice as much, performed an unnecessary repair, and didn't actually fix the problem I brought to them.

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Verified CustomerOctober 15, 2013

Good service.

Verified CustomerOctober 10, 2013

Friendly, responsive, efficient, knowledgable; reasonably priced - all the good things!

Verified CustomerOctober 08, 2013

Always friendly, great service and always explain in detail what was done or what may need to be done.

Verified CustomerOctober 02, 2013

The repair came in under their estimate. They took me home and picked me up when my vehicle was ready.

Verified CustomerSeptember 27, 2013

I have been a customer for 10 years and have had great customer service and quality work.

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Verified CustomerSeptember 13, 2013

Great service, fair price.

Verified CustomerAugust 30, 2013

Fair, honest service - Southend Auto Care won't try to sell you a service you don't need. After service follow-up is great!

Verified CustomerAugust 15, 2013

I've used Southend Auto Care several times in the past and always had satisfactory service.

Verified CustomerAugust 02, 2013

Great service on car, honest about repairs needed (or not needed), quick as possible, very polite staff, prices as very fair.

July 09, 2014

After what I thought was someone hanging up on me. The owner hiimself called my cell phone and worked with me to set up an appointment and was very polite and professional.

Glad we resolved this communication issue and look forward to working with you.

Very Respectfully,


Reply from Southend Auto Care – southendautocareJuly 09, 2014

Dear Sir, I'm very sorry we lost connection as static was excessive on the phone connection we had, and could no longer hear you. Please call us back asap as we would like to discuss this issue further with you, no matter where you had previous service work done.
Thank you very much.
Mark Hanson, owner

6 verified customers did not leave comments but provided these ratings:
by 3 verified reviewers
by 2 verified reviewers
by 1 verified reviewer
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