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Southend Auto Care

8318 Pacific Hwy E, Tacoma, WA 98422 Map & directions

Call Now: (253) 214-7614

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About Southend Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
97
Tools & Equipment (?)
93
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Southend Auto Care has been providing the communities of Federal Way, Auburn, and Tacoma with great customer service and quality auto repair since 1987. Mark Hanson, the owner, has assembled a group of very experienced professionals to help ensure your vehicle is fixed right the first time. This commitment shows in the unbiased verified customer reviews we gathered. Customers were consistently happy with the quality of repairs and customer service they received. This RepairPal Certified shop takes the time to attend the ongoing training necessary to stay current and ready to handle most repairs that come through their door. These repairs range from complex check engine light diagnosis to wheel alignment. They back their work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service and loaner vehicles (per availability), early bird drop off, and a clean comfortable waiting area with wireless internet are available.

Message from the Shop

We care about people and their cars. Making your auto ownership and service needs as simple and painless as possible is our goal.
Southend Auto Care was started in 1987 by the present owner, Mark Hanson. It has since grown to employee several very qualified, great people. We are AAA approved & employ ASE technicians, repairing & maintaining most all areas of vehicles, domestic & Asian.

Auto Makes We Service

Acura BMW Buick
Cadillac Chevrolet Chrysler
Dodge Ford GMC
Geo Honda Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercury Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Subaru Suzuki
Toyota

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Coffee Early Bird Dropoff Financing Heated Waiting Room
Loaner Car Service Guarantee Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 30 verified reviews (31 total)

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Southend Auto Care
Verified Customer
December 12, 2013

Excellent service, fair price, transportation home and back.

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Southend Auto Care
Verified Customer
December 06, 2013

The shop does solid work, explains what they recommend, and has proven to be honest in their findings.

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Southend Auto Care
Verified Customer
November 22, 2013

They always do friendly reliable service.

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Southend Auto Care
Verified Customer
December 10, 2013

Service is excellent. I dropped my car off and they shuttled me to my work place. Later, my car needed more work than expected and Southend Auto picked me up from work and provided a loaner car for the night.

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Southend Auto Care
Verified Customer
December 02, 2013

Great service.

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Southend Auto Care
Verified Customer
November 27, 2013

Work and customer service has always been good.

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Southend Auto Care
Verified Customer
November 22, 2013

Prompt, quality, competent work. Polite, knowledgable owner and service writers.

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Southend Auto Care
Verified Customer
November 21, 2013

They provide excellent service at a fair price.

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Southend Auto Care
Verified Customer
November 19, 2013

We've gone to Southend for some years now, we can trust both their recommendations of what needs to be done and the level of service we'll receive for both of our vehicles.

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Southend Auto Care
Verified Customer
November 08, 2013

Work has ALWAYS been done well with no issues after repairs have been completed.

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Southend Auto Care
Verified Customer
November 08, 2013

They have always done a great job for us.

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Southend Auto Care
Verified Customer
November 08, 2013

Good people and excellent service.

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Southend Auto Care
Verified Customer
October 22, 2013

I've been taking my car for repairs to them since the '90's and I've been happy with their service.

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Southend Auto Care
Verified Customer
October 22, 2013

Southend does good work,

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Southend Auto Care
Verified Customer
October 17, 2013

I had an emergency and they were able to service my truck on short notice. They fixed it and at a reasonable price. Whereas the Ford dealer charged me twice as much, performed an unnecessary repair, and didn't actually fix the problem I brought to them.

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Southend Auto Care
Verified Customer
October 15, 2013

Good service.

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Southend Auto Care
Verified Customer
October 10, 2013

Friendly, responsive, efficient, knowledgable; reasonably priced - all the good things!

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Southend Auto Care
Verified Customer
October 08, 2013

Always friendly, great service and always explain in detail what was done or what may need to be done.

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Southend Auto Care
Verified Customer
October 02, 2013

The repair came in under their estimate. They took me home and picked me up when my vehicle was ready.

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Southend Auto Care
Verified Customer
September 27, 2013

I have been a customer for 10 years and have had great customer service and quality work.

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Southend Auto Care
Verified Customer
September 13, 2013

Great service, fair price.

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Southend Auto Care
Verified Customer
August 30, 2013

Fair, honest service - Southend Auto Care won't try to sell you a service you don't need. After service follow-up is great!

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Southend Auto Care
Verified Customer
August 15, 2013

I've used Southend Auto Care several times in the past and always had satisfactory service.

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Southend Auto Care
Verified Customer
August 02, 2013

Great service on car, honest about repairs needed (or not needed), quick as possible, very polite staff, prices as very fair.

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Southend Auto Care
Nick25
July 09, 2014

After what I thought was someone hanging up on me. The owner hiimself called my cell phone and worked with me to set up an appointment and was very polite and professional.

Glad we resolved this communication issue and look forward to working with you.

Very Respectfully,

Nick

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Reply from Southend Auto Care -  southendautocareJuly 09, 2014 11:52

Dear Sir, I'm very sorry we lost connection as static was excessive on the phone connection we had, and could no longer hear you. Please call us back asap as we would like to discuss this issue further with you, no matter where you had previous service work done.
Thank you very much.
Mark Hanson, owner

6 verified customers did not leave comments but provided these ratings:

(3) by 3 verified reviewers
(2) by 2 verified reviewers
(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(253) 214-7614

Auto Repair Experience

  1. Mark Hanson, Owner
  2. Established 1987
  3. 3 Auto Repair Mechanics on Staff
  4. 66 Years of Car Repair Experience