Showcase Honda

RepairPal’s Comprehensive Evaluation

Assessment Summary

Our Top Shop team found Showcase Honda to be an exceptional dealership. It was established 26 years ago and is currently being headed by Darren Gaines. This shop has 30 skilled technicians, leading the way is Bedros Touresian. He is the top technician in the shop, with 18 years of experience all of which was gained at Showcase Honda, and holds a Honda Master Technician Certification. All the Technicians receive continual online and workshop training directly from Honda. Most of the employees have ASE certifications and many have with Showcase for over 10 years. They offer an A+ facility which is open Saturdays and Sundays for your convenience and also offers Shuttle service, rental cars, loaner cars, free WiFi and Early Bird/After Hours drop off.

Customer Reviews (19 reviews)

• Showcase Honda
  Mary Alice - Verified Customer
  March 04, 2013

  They are always very friendly and offer a refreshment while you're waiting and T.V. while you are waiting. They tell you how long it's going to be and talk to you about what they have done so far and what they are going to do.

  Flag This

  Like0

  1362384000
• Showcase Honda
  Shay - Verified Customer
  March 04, 2013

  I've always been very satisfied with Showcase Honda. Whenever I go there, I feel like they have always been very honest. They don't try to upsell you and if you go there for just an oil change, they don't try to find a bunch of problems.

  Flag This

  Like0

  1362384000
• Showcase Honda
  Kayla - Verified Customer
  February 28, 2013

  Bob is awesome. Cindy is great. If I was to recommend someone to go there I would recommend them to go to Bob, as a service advisor.

  Flag This

  Like0

  1362038400
• Showcase Honda
  June - Verified Customer
  February 22, 2013

  There was a recall on my vehicle that they knew about that they forgot to check for while I was there. I got home and that's when I got a message on my answering machine from Honda telling me about the recall. I called them and they knew about it, but they had forgotten to check for it. They wanted me to bring the vehicle back in. I have already brought my vehicle back in several times for things that they were supposed to do that they didn't do and it just seems to be a chronic problem at this location. I have had 3 out of 4 of my oil changes with them. At no time did they recommend or rotate my tires and in a years time, my tires needed to be replaced on the front of my vehicle. They are 60000 mile tires and I only had 22000 miles on the vehicle, so I had to pay for one of the tires. If they would have done their jobs properly, my tires would have been rotated as recommended which is every other oil change.

  Flag This

  Like0

  1361520000
• Showcase Honda
  Bill - Verified Customer
  October 23, 2012

  I have done business with dealerships over a number of years and I have pretty much found them be inconsistent and in this particular case, I have been quite pleased with the way they handled the original reason I attempted the dealership but we had a situation last year ago, where they had to recover from an error they made and I thought they made an excellent situation doing that, I'm very pleased.

  Flag This

  Like0

  1350975600
• Showcase Honda
  Abduuba - Verified Customer
  October 18, 2012

  They had great service and they were very helpful. They did a quality job and I highly recommend it to friends. They give lots of information and give options, treating me good as friends.

  Flag This

  Like0

  1350543600
• Showcase Honda
  Timothy - Verified Customer
  October 18, 2012

  Very friendly, very professional, very quick, and extremely satisfied.

  Flag This

  Like0

  1350543600
• Showcase Honda
  Larry - Verified Customer
  October 18, 2012

  Over all the years, we've bought three cars from them. They have never been pushy, they do excellent work, they explain everything, and I'm really satisfied with them. I have dealt with buying vehicles a long time. They have the best shop, they have coffee and donuts for the people that wait. Everyone there I talked to has been really professional. I give them real high scores, but they deserve it. They have the most professional shop.

  Flag This

  Like0

  1350543600
• Showcase Honda
  Chris - Verified Customer
  October 17, 2012

  I use Tom for all my service needs and Phil, he is very professional, honest, and upfront. And I take both mine and wife cars to Tom for all of my service needs, I have been very satisfied. I refer her and everybody back in and will continue to do so. I just say that in addition, Tom is hard to find, it's hard to find somebody that you can trust in the business and it's nice to finally find someone you can have confidence in.

  Flag This

  Like0

  1350457200
• Showcase Honda
  Verified Customer
  October 15, 2012

  I really like when they give you your receipt and it shows what could be repaired but not required. I've been recommending them to all my friends with Hondas.

  Flag This

  Like0

  1350284400
• Showcase Honda
  Megan - Verified Customer
  October 10, 2012

  The last time we went, I had to bring both of my kids with me and I know that they had a kid area but nothing was working. They had video games that weren't working and there were no toys, the only thing they had in there was a TV. Toys and working facilities would have been nice. And I have been in the week before, it took a low tire pressure and I wish that when I got in to the lower tire pressure that they had done a quick check because I had to come in the next week because my battery died but it would have been nice not to be in the same week.

  Flag This

  Like0

  1349852400
• Showcase Honda
  Daniel - Verified Customer
  September 13, 2012

  They normally have me out faster than expected - when they say thirty minutes it's usually only fifteen or twenty. I'm happy with them.

  Flag This

  Like0

  1347519600
• Showcase Honda
  Ruth - Verified Customer
  September 12, 2012

  I appreciated the fact that they told me in advance that what level my tire wear was so that I knew to plan ahead for purchasing tires. They also told me that I needed a new air filter at the next oil change.

  Flag This

  Like0

  1347433200
• Showcase Honda
  Ryan - Verified Customer
  September 12, 2012

  It was a quality experience. The staff is fair.

  Flag This

  Like0

  1347433200
• Showcase Honda
  Mary - Verified Customer
  September 11, 2012

  I think they did some additional work - they washed my car. I pay $15-$20 for a wash usually. The repair was a replacement of the transmission motor mount and I could feel the smoothness when I shifted. I was very satisfied. I felt like they went above and beyond.

  Flag This

  Like0

  1347346800
• Showcase Honda
  Diane - Verified Customer
  September 11, 2012

  I just thought the price was excessive.

  Flag This

  Like0

  1347346800
• Showcase Honda
  Cindy - Verified Customer
  September 07, 2012

  The issue was the car belongs to my daughter who had moved out. She was out of town on a trip and let her sister drive it, but her sister got into an accident and scraped up the side of the car. We took the car in to Honda on Thursday night and they told us that it would take 4-5 days to repair. After explaining that my daughter would be back from her trip on Sunday and that we wanted to get the car fixed before she got home, the man we spoke with talked to his manager and they told me that they would get the job done by the end of the day on Friday and they sure did! They also detailed it for us. They helped us avoid the wrath of the older sister! In that way, you could say that Honda was a part of family togetherness and family values. I am just very grateful they did such good work. I am a very honest Christian woman and I feel like, in this case, Honda was a partner with God.

  Flag This

  Like0

  1347001200
• Showcase Honda
  Jeremy - Verified Customer
  September 06, 2012

  Don't go there to buy tires - go to discount tires instead. Otherwise they have competitive prices for oil changes.

  Flag This

  Like0

  1346914800
• Showcase Honda
  Verified Customer
  August 30, 2012

  I think they are very prompt and very courteous. They did very well. They got the job done earlier than they said it would be.

  Flag This

  Like0

  1346310000