Shop & Dealer Hub
Carolyn Coquillette, hybrid vehicle specialist and owner of Luscious Garage in San Francisco, talked with RepairPal’s Jill Trotta and shared her wisdom and experience with shops who are considering adding hybrids to their list of specialties. Find out why she chose the hybrid path and continues to find the space so fascinating.
Jill Trotta, ASE-certified technician, consultant, and automotive professional on RepairPal’s Automotive Professionals Team, talks about how shops are underutilizing one of the most important tools in their shops. (Hint: It's not what you think!) Find out how you might be sub-optimizing and hurting your bottom line.
Great customer service is the key to gaining new business and keeping your current customers happy. Bob Cooper of Elite Worldwide explains eight things you can do to be one of the best.
As an industry, we collectively lose $3.5 billion annually due to warranty returns. A great panel at APPEX, led by Bill Hanvey, VP of programs and member services at AASA, entitled “Repairing Warranty Return Rates” addressed the reasons for unnecessary warranty returns and the most important thing we can do as an industry to reduce them.
It can be annoying when you run a shop that focuses on high-quality repairs and all your customers want to do is question your pricing. In connecting tens of thousands of consumers with hundreds of repair shops (and utilizing trackable phone numbers) we’ve come to realize that consumers often ask the pricing question simply because they don’t know what else to ask. Here are some ways to respond that will allay your customers’ fears while keeping the conversation focused on quality repairs.
Adults aged 50 and older are the fastest growing age group in the U.S. - and they also have the highest spending power.Here are some stats on why this demographic is worth catering to and why they can be ideal customers for your shop.
As a RepairPal Certified shop, you can meet a huge set of new potential customers. AARP serves up to 37 million members who are age 50 and older. AARP has entrusted RepairPal to find the best repair shops in the country and to provide great value and a rewarding experience for its members.
While the average car owner may not know exactly what ASE does, the repair industry standards set by this organization are something they benefit from everyday. We spoke with ASE's vice president of communications, Tony Molla, about why ASE-certified technicians are a hallmark of the highest performing repair shops across the U.S. and what challenges and opportunities lie ahead for the profession.
With broad experience as a technician, running his own shop, and working with hundreds of repair shop owners and their teams across the country as the president and owner of RLO Training, Dan Gilley pushes his clients to reach their personal best with a no nonsense approach and a great sense of humor. We recently talked with Dan about what he sees as one of the most common mistakes shops make and how they can remedy it.
“Upsell”: It’s a dreaded word in the auto industry, whether you’re a car owner or a repair shop owner who’s just trying to make a living. RepairPal's Jill Trotta, an ASE Master Technician with over 23 years of experience, explores the idea of changing the industry to create a win-win for consumers and repair shops simply by playing fair.