Shop & Dealer Hub

RepairPal's Automotive Professional Dan Dillon, an ASE Master Certified Technician with L1 and a State of California Advanced Level Smog Check Technician and Inspector license, explains what personality traits and behaviors make the grade for great technicians. 


Have you heard the news? Facebook has changed the visibility of your business posts to your fans, once again, reducing exposure. Wendy Kennedy, owner of a marketing and PR agency specializing in auto repair, 23 Kazoos, explains how these changes affect your shop and what you should do.


Have you heard the news? Facebook has changed the visibility of your business posts to your fans, once again, reducing exposure. Wendy Kennedy, owner of a marketing and PR agency specializing in auto repair, 23 Kazoos, explains how these changes affect your shop and what you should do.


RepairPal Certification Manager Jill Trotta continues with her Intake and Delivery Series and shares her advice on how to handle the delivery process to improve customer service and further build relationships with customers.


Paul Haloulos, trade marketing manager at Castrol USA, explains how through a golf game amongst friends, he discovered a framework of success that can help improve your shop's business.


At one point this winter, we had over 80% of the country in below freezing temperatures. Collision shops aren’t the only ones seeing a spike in business, as auto repair shops can expect to be busy as well for quite some time.


Have you ever tried to explain to your customer a problem with their car and they don't understand what you are saying? Ever need help with an OBD code? RepairPal's Automotive Professional Dan Dillon explains how the RepairPal encyclopedia articles can help.


We aren't talking about the intake of your car here. RepairPal Certification Manager Jill Trotta shares her advice on how you should intake a customer and how having an intake process can increase shop revenue.


The future looks bright for automotive technicians today in terms of salaries, variety of opportunities, and demand for techs with the right skill sets. The following are some recent statistics from the U.S. Bureau of Labor Statistics and other sources that give ample reason on why it’s good to be an auto tech today.


We surveyed shops in our RepairPal Certified Shop Network to get their opinions on a range of topics around car ownership, auto repair, and the industry in general. Here are results from the survey. (You can access the official press release at the link below.)