Shirlington Shell Service Center

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2817 S Quincy St
Arlington, VA 22206 USA
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08:00
18:00
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08:00
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08:00
16:00
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OPEN NOW
T
8:00am to 6:00pm
OPEN NOW
F
8:00am to 6:00pm
T
8:00am to 6:00pm
S
8:00am to 4:00pm
W
8:00am to 6:00pm
Su
Closed
Th
8:00am to 6:00pm
M
8:00am to 6:00pm
Call now:
(703) 947-0843
84 Verified Reviews

Auto Repair Experience

  • Ray Bowes, Manager
  • Established 1972
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • Established 108
RepairPal Scorecard

Shirlington Shell Service Center was established back in 1972 and has been proudly serving Arlington and the surrounding area ever since. This shop features a very experienced and well trained team including 2 ASE Certified Masters. They are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, to state smog and safety inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “knowledgeable”, “friendly”, “helpful”, “professional”, and "wonderful". A local shuttle service, rental cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • Ray Bowes, Manager
  • Established 1972
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • Established 108

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair

Amenities

  • Early Bird Dropoff
  • Gas/Diesel
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • NAPA

Message from the Shop

We have been in business for 44 years. We offer complete service and pride ourselves on doing what is best for the customer.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

81 Verified Reviews
5 stars
(48)
4 stars
(29)
3 stars
(0)
2 stars
(1)
1 star
(3)
by - Verified Customer January 12, 2017

Good service

by - Verified Customer January 10, 2017

I knew customer service would be good. I go there every day for other things. I've also been there enough to see customers be as happy as they can be in their 'situation' (having to spend money on repairs/regular maintenance). That's always a good sign.

by - Verified Customer January 12, 2017

Took three visits for my brakes to actually be fixed. I'm pretty sure the first time you all charged me $762 and DID NOT DO ANY WORK ON MY CAR. I will never, ever go to your shop again.

by - Verified Customer January 09, 2017

Excellent work. The communication was key. Nothing was done without our consent. Pleasant customer service as well.

by - Verified Customer January 08, 2017

Total Excellence!

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by - Verified Customer December 27, 2016

I appreciated the time the staff gave me in patiently explaining the needed repairs. They also told me how pressing each repair was allowing me to do some, if not all, if I desired.

by - Verified Customer December 19, 2016

I've had to go back on several occasions. Last visit, called to see what delay was and learned they called and left a message. . . my phone did not ring, nor did I have a message.

by - Verified Customer January 08, 2017

Came in for a car inspection. notified me that a brake light needed to be replaced. Took care of it for a reasonable price.

by - Verified Customer December 30, 2016

No further comment.

by - Verified Customer December 21, 2016

Brought my car in on a Friday morning to get the Virginia Safety Inspection done. Took close to an hour as I was told. Great service!

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by - Verified Customer December 28, 2016

Fine job as always

by - Verified Customer December 15, 2016

Very happy with the work and how I was treated

by - Verified Customer December 11, 2016

I have always had good service here and like that I see the same faces. I have never felt as though I'm being taken advantage of here and appreciate that.

by - Verified Customer January 06, 2017

Great customer service - informed me of realistic wait times; called to update with additional information, as needed; and have follow-up with additional communications since my inspection. Received substantially better service than have had going to my dealership.

by - Verified Customer January 06, 2017

Went in for a winter-preparation package that was advertised, oil change, tire rotation, etc. They were able to take me right then and work on the car

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by - Verified Customer January 03, 2017

Mr Willie is always efficient when working on my car.

by - Verified Customer January 01, 2017

good friendly service

by - Verified Customer January 05, 2017

Sorry for your power outage.

by - Verified Customer January 04, 2017

When I brought my car in to check a routine problem, the service attendant noticed my vehicle safety certificate was outdated. An inspection was completed quickly and new sticker affixed for a nominal charge. I was not billed at all for the problem that caused me to bring the car into the station, which had been fully addressed to my complete satisfaction.

by - Verified Customer January 04, 2017

Shirlington Shell has been taking excellent care of our cars for over 30 years. They are thorough and knowledgeable. My current car has almost 180,000 miles on it. It runs perfectly thanks to Shirlington Shell's careful maintenance of it. I trust them, they are honest and I wouldn't take my car anywhere else.

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by - Verified Customer January 04, 2017

Nice, professional, high tech. Great experience. As a woman I am generally on guard with auto repair shops, but this was a positive experience.

by - Verified Customer January 04, 2017

Came for state inspections, no complaints

by - Verified Customer January 05, 2017

Excellent service

by - Verified Customer January 05, 2017

Helpful staff.

by - Verified Customer December 21, 2016

Thank you

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by - Verified Customer December 14, 2016

The service was as requested.

by - Verified Customer December 13, 2016

Informative

by - Verified Customer December 26, 2016

Friendly staff, knowledgeable staff...

by - Verified Customer December 18, 2016

I was very pleased.

I don't like to complete evaluations.

by - Verified Customer December 27, 2016

Left car for inspection and they noticed 2 minor repairs that needed to be done. They did them quickly so that I could pick up my car

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by - Verified Customer December 13, 2016

Never going back

by - Verified Customer December 30, 2016

Not the most convenient location from where I live, but has been reliable for quality.

by - Verified Customer December 29, 2016

Great experience

by - Verified Customer December 28, 2016

Best shop in town

by - Verified Customer December 18, 2016

My experience at the shop was very positive and they repaired it to my expectations and on time, a job well done.

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by - Verified Customer December 14, 2016

I like the atmosphere of the gas station. There's always someone to answer my auto questions. Wesley drives me home and picks me up when the car is ready. I like this service too.

by - Verified Customer December 18, 2016

Great! I Will return!

by - Verified Customer December 30, 2016

I was very pleased with my car care service. The staff takes excellent care of my car

by - Verified Customer December 27, 2016

As always, my problem was quickly and efficiently resolved. Thanks.

by - Verified Customer December 26, 2016

I AM impressed!

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by - Verified Customer December 21, 2016

Great experience

by - Verified Customer December 20, 2016

Excellent service

by - Verified Customer December 19, 2016

You can't go wrong with the guys!

by - Verified Customer December 18, 2016

Thanks everyone!

by - Verified Customer December 26, 2016

Very friendly staff.

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by - Verified Customer December 23, 2016

I recently visited for a tire rotation and was satisfied with the service and explanation of why I needed the service. I was also offered a free oil change for my next visit which was great!

by - Verified Customer January 01, 2017

Professional and trustworthy service. Highly recommended.

by - Verified Customer January 01, 2017

I made an appointment a month in advance and the shop did not order my tires on time. I had to wait 5 hours for something that should have taken 2 and was given the runaround.

by - Verified Customer November 25, 2016

The owners and staff of this shop are incredibly knowledgeable and take pride in their work. They strive for excellence and provide the kind of personalized and friendly service that I didn't know still existed. I can't recommend them highly enough. My only recommendation is to make an appointment ahead of time because they are a community favorite and are generally very busy.

by - Verified Customer November 30, 2016

In for an inspection and they were quick and very courteous.

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by - Verified Customer December 02, 2016

Friendly and efficient service.

by - Verified Customer November 13, 2016

Prompt, courteous, I will use them for future services.

by - Verified Customer November 28, 2016

I had an emissions inspection done and it went well, I passed.

by - Verified Customer December 01, 2016

Quick and Friendly Service.

by - Verified Customer November 17, 2016

Pleasant customer service when I arrived at that service station. The gentleman who served me was friendly and helpful.

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by - Verified Customer November 17, 2016

Great service. I was provided a free ride to and from my house while I waited for my car to be ready.

by - Verified Customer November 20, 2016

Everyone is courteous, helpful and professional.

by - Verified Customer December 02, 2016

Everyone in the shop is always professional, friendly and kind, not like me!

by - Verified Customer November 29, 2016

The service here is superior and the technicians/mechanics are wonderful.

by - Verified Customer November 13, 2016

The staff is friendly. Customer service outstanding. Excellent mechanics!

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by - Verified Customer November 08, 2016

Very prompt service, fairly priced and knowledgeable.

by - Verified Customer November 15, 2016

Friendly service and prompt attention as well as thorough care for my car.

by - Verified Customer November 16, 2016

The service was excellent. Everyone was courteous and helpful and my car has been running very well.

by - Verified Customer November 24, 2016

Great shop and staff.

by - Verified Customer November 24, 2016

I dropped my car off here for my annual State Vehicle Inspection. The staff was very professional, attentive, and welcoming. They used an electronic registration form on a tablet, which I was able to complete in less than a minute. Afterward, they gave me the option of dropping off the car or waiting for it. They gave me an estimate of an hour so I walked home (I live less than a mile away) and waited. The car was ready within 5-10 minutes of the original estimated wait time. I walked over to pick it up. They provided me with a brief rundown of the service. I paid my bill and was on my way. A day or two later, the manager of the shop sent me a follow up text to let me know that if I needed anything else to bring the car back in. All in all, a very positive experience.

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by - Verified Customer November 11, 2016

Excellent service.

by - Verified Customer November 10, 2016

Loved the guys there, they were not pushy and are very helpful.

by - Verified Customer November 16, 2016

Quick response. Quality work.

by - Verified Customer November 30, 2016

Great work, knowledgeable employees, and friendly.

by - Verified Customer November 30, 2016

Friendly, helpful and fast service. Thank you.

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by - Verified Customer November 22, 2016

The staff was friendly, and the service was prompt. The required vehicle service was clearly explained, and completed in a timely manner.

by - Verified Customer November 30, 2016

Everyone is courteous and I feel I could trust the person checking my car.

by - Verified Customer November 28, 2016

Only had state inspection but Fritz was professional and courteous and the inspection was completed in a timely manner.

by - Verified Customer November 20, 2016

It was great service.. Inspection wait time was long because others were there.

by - Verified Customer November 11, 2016

Josh was able to have my vehicle diagnosed and properly running in no time at a reasonable price. I would highly recommend using Shirlington Shell.

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by - Verified Customer December 01, 2016

My experience at Shirlington Shell was a pleasant surprise. I went in for a safety inspection (walk in).Not only did they fit me in toward the end of the day. I also asked them to replace my air filter with the new one I had on the seat and I got a friendly smile saying "no problem". They were very pleasant and offered for me to wait or to call me when the car was done. Just yesterday I received a text from them thanking me for my patronage. I will definitely recommend them.

by - Verified Customer November 17, 2016

I had a headlight bulb that needed replacing but also asked for some additional service for a 2008 Mazda. All was completed on short notice and on the same day for a reasonable price.

by - Verified Customer December 02, 2016

Service was excellent and the process and communication were great. I found the estimates for repairs were on the expensive side. Therefore I opted to service my car elsewhere.

by - Verified Customer November 30, 2016

Great service with a good staff.

by - Verified Customer November 29, 2016

I appreciated that they took the time to get me in at the end of the day and were helpful/responsive as it finished later.

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by - Verified Customer November 21, 2016

Service was prompt and staff were friendly, but I left with the sense of an attempt at hooking me by suggesting more repairs I didn't ask for.

3 verified customers did not leave comments but provided these ratings:
by Brendon
by Iosif
by Martin
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