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Shirlington Shell Service Center

✓ RepairPal Certified
2817 S Quincy St
Arlington, VA 22206 USA
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OPEN NOW
W
8:00am to 6:00pm
OPEN NOW
S
8:00am to 4:00pm
W
8:00am to 6:00pm
Su
Closed
Th
8:00am to 6:00pm
M
8:00am to 6:00pm
F
8:00am to 6:00pm
T
8:00am to 6:00pm
Call now:
(703) 947-0843
132 Verified Reviews

Auto Repair Experience

  • Ray Bowes, Manager
  • Established 1972
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • Established 108
RepairPal Scorecard

Shirlington Shell Service Center was established back in 1972 and has been proudly serving Arlington and the surrounding area ever since. This shop features a very experienced and well trained team including 2 ASE Certified Masters. They are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, to state smog and safety inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “knowledgeable”, “friendly”, “helpful”, “professional”, and "wonderful". A local shuttle service, rental cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • Ray Bowes, Manager
  • Established 1972
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • Established 108

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair

Amenities

  • Early Bird Dropoff
  • Gas/Diesel
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • NAPA

Message from the Shop

We have been in business for 44 years. We offer complete service and pride ourselves on doing what is best for the customer.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

168 Verified Reviews
5 stars
(109)
4 stars
(49)
3 stars
(5)
2 stars
(1)
1 star
(4)
by - Verified Customer February 19, 2017

I went for an emissions test and the service was very good.
Thank you.

by - Verified Customer February 17, 2017

The problem was identified during the safety inspection. The work was done ahead of the promised time and the price came in under the estimate. I was very happy wit the work!

by - Verified Customer February 17, 2017

Mike was great

by - Verified Customer February 16, 2017

I'm impressed with the level of personal touch.

by - Verified Customer February 16, 2017

Excellent customer service. However, 45min off on the time estimate for completion.

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by - Verified Customer February 16, 2017

Last Saturday, Feb 18, 2017

by - Verified Customer February 10, 2017

Took car in for inspections and handled promptly and well.

by - Verified Customer February 09, 2017

Loved taking my car here, I live around the corner but they made it super easy for me to just drop my car off (bring my dog in to sign paperwork) and come get my car in the morning when it was done.

by - Verified Customer February 09, 2017

Great customer service. It was a wonderful experience.

by - Verified Customer February 09, 2017

I recommend that when you provide estimates, you make sure that the consumer knows there are additional fees (e.g., 'supplies') and how much they might be. I recognize an estimate is an estimate but I was surprised by the fees addition on the invoice when it had not been mentioned as part of the estimate when I made the service appointment. On reflection and after reviewing prior invoices, Ron always included the 'supplies' amount in his estimate of the work to be done. He's not there now apparently but his practice should be copied and made routine.

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by - Verified Customer February 09, 2017

Great experience...my totally relied upon service provider.

by - Verified Customer February 10, 2017

Excellent service.

by - Verified Customer February 09, 2017

Excellent service
Fair price for work
Friendly and informative staff
Will return for sure

by - Verified Customer January 31, 2017

Thanks!

by - Verified Customer February 06, 2017

Engine light came back on the day after I picked it up and spent 2k

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by - Verified Customer February 07, 2017

It was just a safety inspection, but the staff was welcoming, cordial and prompt.

by - Verified Customer February 07, 2017

Came in only for a VA State inspection.

by - Verified Customer January 29, 2017

Good

by - Verified Customer February 09, 2017

Safety Inspection

by - Verified Customer February 06, 2017

Shirlington Shell team was great!

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by - Verified Customer February 08, 2017

Excellent service every time we go.

by - Verified Customer February 08, 2017

Got a state inspection and tire rotation. The entire visit was efficient and positive.

by - Verified Customer February 08, 2017

Went in for routine service. A problem was identified and corrected promptly. Excellent service.

by - Verified Customer February 08, 2017

Didn't feel any pressure to make any extra repairs

by - Verified Customer February 08, 2017

Always the best

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by - Verified Customer February 08, 2017

Thank you for working with me on the price for something that was already done.

by - Verified Customer February 05, 2017

Goodl

by - Verified Customer February 05, 2017

Great experience. Very professional. Will be back next time my car needs service.

by - Verified Customer February 05, 2017

Great experience with my car's tire being repaired. Fair price for honest work.

by - Verified Customer February 02, 2017

it was great, and helpful

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by - Verified Customer February 07, 2017

Fabulous as always!!!

by - Verified Customer February 06, 2017

Transmission failed due to corroded cooling line. Car was dead in middle of intersection. Service Center made quick arrangements for tow truck, gave me a repair estimate, and completed repairs. Got my car back running as good as ever. Always quick, dependable, quality service.

by - Verified Customer January 31, 2017

Great experience! Will be a returning customer.

by - Verified Customer January 29, 2017

Great Job!!!

by - Verified Customer January 30, 2017

Overall a great experience.

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by - Verified Customer February 03, 2017

Excellent, courtesy service! Thank you!

by - Verified Customer February 03, 2017

Very friendly, but estimate of completion time was totally inaccurate.

by - Verified Customer February 03, 2017

I was very impressed that the shop called to let me know that I did not need as many inspections as I thought due to having a new car. It saved me time and, more importantly, money.

by - Verified Customer January 25, 2017

I am always confident that I (and my vehicle) will be taken care of efficiently, promptly, and respectfully. My only complaint is that I never seem to be able to use the coupons you send out periodically, they always seem to expire before I can use them. Question -- do you have a 'seniors' discount?

by - Verified Customer February 02, 2017

Excellent service. Very communicative. Friendly helpful trustworthy.

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by - Verified Customer January 27, 2017

Got my emissions test

by - Verified Customer January 14, 2017

Overall very good experience

by - Verified Customer February 01, 2017

The team was attentive, responsive, and did great work. Thank you!

by - Verified Customer January 31, 2017

Shell has always treated me fairly and has shown me respect. They always take care of me.

by - Verified Customer January 31, 2017

The overall service was good. Unfortunately, the content of my glove box was completely disheveled.

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by - Verified Customer January 31, 2017

Excellent

by - Verified Customer January 30, 2017

Safety sticker. No issues.

by - Verified Customer January 25, 2017

Prices are very high

by - Verified Customer January 30, 2017

Technically I did not have work done, but had an inspection. I was greeted warmly upon both entries into the store and was kindly walked through all of the processes. I work across the street and was able to drop off and pick up easily. Very convenient and pleasant service. Thank you!

by - Verified Customer January 30, 2017

Shirlington Shell Service Center is always professional and the staff are very knowledgable and courteous in explaining what and why certain services need to be done.

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by - Verified Customer January 29, 2017

All done as requested!
Thank You!

by - Verified Customer January 27, 2017

The chairs in the store were a little uncomfortable.

by - Verified Customer January 27, 2017

I will not be coming back to this garage and will tell my friends and family to avoid it.

by - Verified Customer January 28, 2017

I have used Shirlington Shell (Texaco) for 30 years and will continue to do so. The work is always performed satisfactorily and the staff is courteous and helpful.

by - Verified Customer January 26, 2017

The hardest part about founding a good repair shop, is not feeling like you were taken advantage of. The shop explained the repairs I needed and I trusted them so I hope they were honest. The repairs were timely and well done.

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by - Verified Customer January 23, 2017

I've been there for a switch of license plates, replacement if my wipers. The job have been done really fast. They even checked the air in my tires ( no extra fees ) good quality servie after me. My mother just been to Subaru dealership to fix minors issues in her car and she left with an over 2000$ bill... more expensive than the cost of the actual car !!! My point is next time she should use your service instead of Subaru !!!! Thank you guys keep up the good job.

by - Verified Customer January 22, 2017

Everything was fine, as usual.

by - Verified Customer January 25, 2017

I needed a safety inspection and knew I had an issue with the valve caps being fused onto the tires. Fixing the three tires, plus another issue with haze on my headlights, were needed to do the inspection. all told it was about $270, including the inspection itself. A lot more than I anticipated but I suppose it could have been worse. The work was done quickly and the shop was very convenient to work with, letting me drop off and pick up my car according to my schedule. I have had work done with Shirlington Shell Service Center in the past and I plan to continue going there for my auto needs.

by - Verified Customer January 20, 2017

Every experience I have had with Shirlington Shell has been excellent. They are knowledgeable, friendly, and do excellent work.

I've lived in this immediate area for years. Whether I've picked up a nail in a tire or am having major work done, they bring the same courtesy and attention to my needs.

I can't recommend them highly enough.

by - Verified Customer January 26, 2017

Fritz was very professional.

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by - Verified Customer January 26, 2017

I just had a VA inspection done.

by - Verified Customer January 22, 2017

Just getting an annual inspection, but I've used them for other issues in the past on my current car and on previous vehicles. All good.

by - Verified Customer January 19, 2017

Thank you so much for the excellent service! I will be coming back for all my car needs!

by - Verified Customer January 24, 2017

Great experience!

by - Verified Customer January 22, 2017

I've been working with various repair shops in various cities around the country for the past 40 years. This station, by far, surpasses all my expectations and I was very impressed with not only the prompt, reasonable service but the down-home friendly service of the staff.

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by - Verified Customer January 20, 2017

Good job: quick!

by - Verified Customer January 20, 2017

I had a wonderful experience! Everyone there was extremely friendly and answered any of my questions. The work was done within a few hours, and when I returned, they all remembered who I was and what car was mine, which is a nice personal touch. Thank your for your service. I'll be sure to come by again if need be!

by - Verified Customer January 17, 2017

Very efficient and friendly service.

by - Verified Customer January 19, 2017

As always my car was serviced in a speedy fashion and everyone was very friendly

by - Verified Customer January 19, 2017

New headlight installed on time & at a fair price.

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by - Verified Customer January 19, 2017

I continue to bring my car here because of the level of service provided. Thank you.

by - Verified Customer January 20, 2017

It was pleasant.

by - Verified Customer January 20, 2017

The whole team was excellent. Very friendly and clearly explained what needed to be done with my car. They even took me into the bay to show me what they were doing!

by - Verified Customer January 17, 2017

Great, convenient while at work..

by - Verified Customer January 11, 2017

I've been going here for 27 years.

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by - Verified Customer January 10, 2017

Quick and Easy

by - Verified Customer January 17, 2017

Convenient place
Affordable rates

by - Verified Customer January 17, 2017

Vehicle Inspection. Done well before it was promised 5 star

by - Verified Customer January 11, 2017

Service was for evaluation of used car just purchased because I trust their judge

by - Verified Customer December 29, 2016

Easy in, easy out.

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by - Verified Customer January 16, 2017

This is an outstanding service center. They are honest, friendly, and do great work.

by - Verified Customer January 15, 2017

Shirlington Shell is great! They are friendly and very professional.

by - Verified Customer January 15, 2017

Excellent!!!

by - Verified Customer January 15, 2017

Nothing to add.

by - Verified Customer January 12, 2017

In and out quickly with no issues

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by - Verified Customer January 10, 2017

I took my car in for an oil change and was quoted one price. Once it was done, I ended up paying more than the quoted price. I was not told about the extra charge for additional oil until I arrived to pick up my car.

by - Verified Customer January 09, 2017

Repaired has been done correctly very but slowly, windshield wipers didn't check during the inspection

by - Verified Customer January 04, 2017

Wonderful place, great service
I will never get my service anywhere else.
Thank you all

by - Verified Customer December 27, 2016

I had a emissions and safety inspection. They completed it quickly and with no issues.

by - Verified Customer January 12, 2017

Good service

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by - Verified Customer January 10, 2017

I knew customer service would be good. I go there every day for other things. I've also been there enough to see customers be as happy as they can be in their 'situation' (having to spend money on repairs/regular maintenance). That's always a good sign.

by - Verified Customer January 09, 2017

Excellent work. The communication was key. Nothing was done without our consent. Pleasant customer service as well.

by - Verified Customer January 08, 2017

Total Excellence!

by - Verified Customer December 27, 2016

I appreciated the time the staff gave me in patiently explaining the needed repairs. They also told me how pressing each repair was allowing me to do some, if not all, if I desired.

by - Verified Customer December 19, 2016

I've had to go back on several occasions. Last visit, called to see what delay was and learned they called and left a message. . . my phone did not ring, nor did I have a message.

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by - Verified Customer January 08, 2017

Came in for a car inspection. notified me that a brake light needed to be replaced. Took care of it for a reasonable price.

by - Verified Customer December 30, 2016

No further comment.

by - Verified Customer December 21, 2016

Brought my car in on a Friday morning to get the Virginia Safety Inspection done. Took close to an hour as I was told. Great service!

by - Verified Customer December 28, 2016

Fine job as always

by - Verified Customer December 15, 2016

Very happy with the work and how I was treated

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by - Verified Customer December 11, 2016

I have always had good service here and like that I see the same faces. I have never felt as though I'm being taken advantage of here and appreciate that.

by - Verified Customer January 06, 2017

Great customer service - informed me of realistic wait times; called to update with additional information, as needed; and have follow-up with additional communications since my inspection. Received substantially better service than have had going to my dealership.

by - Verified Customer January 06, 2017

Went in for a winter-preparation package that was advertised, oil change, tire rotation, etc. They were able to take me right then and work on the car

by - Verified Customer January 03, 2017

Mr Willie is always efficient when working on my car.

by - Verified Customer January 01, 2017

good friendly service

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by - Verified Customer January 05, 2017

Sorry for your power outage.

by - Verified Customer January 04, 2017

When I brought my car in to check a routine problem, the service attendant noticed my vehicle safety certificate was outdated. An inspection was completed quickly and new sticker affixed for a nominal charge. I was not billed at all for the problem that caused me to bring the car into the station, which had been fully addressed to my complete satisfaction.

by - Verified Customer January 04, 2017

Shirlington Shell has been taking excellent care of our cars for over 30 years. They are thorough and knowledgeable. My current car has almost 180,000 miles on it. It runs perfectly thanks to Shirlington Shell's careful maintenance of it. I trust them, they are honest and I wouldn't take my car anywhere else.

by - Verified Customer January 04, 2017

Nice, professional, high tech. Great experience. As a woman I am generally on guard with auto repair shops, but this was a positive experience.

by - Verified Customer January 04, 2017

Came for state inspections, no complaints

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by - Verified Customer January 05, 2017

Excellent service

by - Verified Customer January 05, 2017

Helpful staff.

by - Verified Customer December 21, 2016

Thank you

by - Verified Customer December 14, 2016

The service was as requested.

by - Verified Customer December 13, 2016

Informative

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by - Verified Customer December 26, 2016

Friendly staff, knowledgeable staff...

by - Verified Customer December 18, 2016

I was very pleased.

I don't like to complete evaluations.

by - Verified Customer December 27, 2016

Left car for inspection and they noticed 2 minor repairs that needed to be done. They did them quickly so that I could pick up my car

by - Verified Customer December 30, 2016

Not the most convenient location from where I live, but has been reliable for quality.

by - Verified Customer December 29, 2016

Great experience

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by - Verified Customer December 28, 2016

Best shop in town

by - Verified Customer December 18, 2016

My experience at the shop was very positive and they repaired it to my expectations and on time, a job well done.

by - Verified Customer December 14, 2016

I like the atmosphere of the gas station. There's always someone to answer my auto questions. Wesley drives me home and picks me up when the car is ready. I like this service too.

by - Verified Customer December 18, 2016

Great! I Will return!

by - Verified Customer December 30, 2016

I was very pleased with my car care service. The staff takes excellent care of my car

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by - Verified Customer December 27, 2016

As always, my problem was quickly and efficiently resolved. Thanks.

by - Verified Customer December 26, 2016

I AM impressed!

by - Verified Customer December 21, 2016

Great experience

by - Verified Customer December 20, 2016

Excellent service

by - Verified Customer December 19, 2016

You can't go wrong with the guys!

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by - Verified Customer December 18, 2016

Thanks everyone!

by - Verified Customer December 26, 2016

Very friendly staff.

by - Verified Customer December 23, 2016

I recently visited for a tire rotation and was satisfied with the service and explanation of why I needed the service. I was also offered a free oil change for my next visit which was great!

by - Verified Customer January 01, 2017

Professional and trustworthy service. Highly recommended.

by - Verified Customer January 01, 2017

I made an appointment a month in advance and the shop did not order my tires on time. I had to wait 5 hours for something that should have taken 2 and was given the runaround.

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by - Verified Customer November 25, 2016

The owners and staff of this shop are incredibly knowledgeable and take pride in their work. They strive for excellence and provide the kind of personalized and friendly service that I didn't know still existed. I can't recommend them highly enough. My only recommendation is to make an appointment ahead of time because they are a community favorite and are generally very busy.

by - Verified Customer November 30, 2016

In for an inspection and they were quick and very courteous.

by - Verified Customer December 02, 2016

Friendly and efficient service.

by - Verified Customer November 13, 2016

Prompt, courteous, I will use them for future services.

by - Verified Customer November 28, 2016

I had an emissions inspection done and it went well, I passed.

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by - Verified Customer December 01, 2016

Quick and Friendly Service.

by - Verified Customer November 17, 2016

Pleasant customer service when I arrived at that service station. The gentleman who served me was friendly and helpful.

by - Verified Customer November 17, 2016

Great service. I was provided a free ride to and from my house while I waited for my car to be ready.

by - Verified Customer November 20, 2016

Everyone is courteous, helpful and professional.

by - Verified Customer December 02, 2016

Everyone in the shop is always professional, friendly and kind, not like me!

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by - Verified Customer November 29, 2016

The service here is superior and the technicians/mechanics are wonderful.

by - Verified Customer November 13, 2016

The staff is friendly. Customer service outstanding. Excellent mechanics!

by - Verified Customer November 08, 2016

Very prompt service, fairly priced and knowledgeable.

by - Verified Customer November 15, 2016

Friendly service and prompt attention as well as thorough care for my car.

by - Verified Customer November 16, 2016

The service was excellent. Everyone was courteous and helpful and my car has been running very well.

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by - Verified Customer November 24, 2016

Great shop and staff.

by - Verified Customer November 24, 2016

I dropped my car off here for my annual State Vehicle Inspection. The staff was very professional, attentive, and welcoming. They used an electronic registration form on a tablet, which I was able to complete in less than a minute. Afterward, they gave me the option of dropping off the car or waiting for it. They gave me an estimate of an hour so I walked home (I live less than a mile away) and waited. The car was ready within 5-10 minutes of the original estimated wait time. I walked over to pick it up. They provided me with a brief rundown of the service. I paid my bill and was on my way. A day or two later, the manager of the shop sent me a follow up text to let me know that if I needed anything else to bring the car back in. All in all, a very positive experience.

by - Verified Customer November 11, 2016

Excellent service.

by - Verified Customer November 10, 2016

Loved the guys there, they were not pushy and are very helpful.

by - Verified Customer November 16, 2016

Quick response. Quality work.

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by - Verified Customer November 30, 2016

Great work, knowledgeable employees, and friendly.

by - Verified Customer November 30, 2016

Friendly, helpful and fast service. Thank you.

by - Verified Customer November 22, 2016

The staff was friendly, and the service was prompt. The required vehicle service was clearly explained, and completed in a timely manner.

by - Verified Customer November 30, 2016

Everyone is courteous and I feel I could trust the person checking my car.

by - Verified Customer November 28, 2016

Only had state inspection but Fritz was professional and courteous and the inspection was completed in a timely manner.

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by - Verified Customer November 20, 2016

It was great service.. Inspection wait time was long because others were there.

by - Verified Customer November 11, 2016

Josh was able to have my vehicle diagnosed and properly running in no time at a reasonable price. I would highly recommend using Shirlington Shell.

by - Verified Customer December 01, 2016

My experience at Shirlington Shell was a pleasant surprise. I went in for a safety inspection (walk in).Not only did they fit me in toward the end of the day. I also asked them to replace my air filter with the new one I had on the seat and I got a friendly smile saying "no problem". They were very pleasant and offered for me to wait or to call me when the car was done. Just yesterday I received a text from them thanking me for my patronage. I will definitely recommend them.

by - Verified Customer November 17, 2016

I had a headlight bulb that needed replacing but also asked for some additional service for a 2008 Mazda. All was completed on short notice and on the same day for a reasonable price.

by - Verified Customer December 02, 2016

Service was excellent and the process and communication were great. I found the estimates for repairs were on the expensive side. Therefore I opted to service my car elsewhere.

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by - Verified Customer November 30, 2016

Great service with a good staff.

by - Verified Customer November 29, 2016

I appreciated that they took the time to get me in at the end of the day and were helpful/responsive as it finished later.

by - Verified Customer November 21, 2016

Service was prompt and staff were friendly, but I left with the sense of an attempt at hooking me by suggesting more repairs I didn't ask for.

3 verified customers did not leave comments but provided these ratings:
by Brendon
by Iosif
by Martin
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