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Shifflet Auto Care

3374 Sullivant Ave, Columbus, OH 43204 Map & directions

Call Now: (614) 655-3657

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About Shifflet Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
97
Tools & Equipment (?)
91
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Shifflet Auto Care has been serving the community of Columbus Ohio since 1972. Michael Shifflet is the owner and manager, he has over 15 years of automotive industry experience and is ASE Master Certified. We found he has a solid team of two technicians with over 35 years of combined experience, one of whom is also an ASE Master Technician. Everyone regularly attends training to keep pace with the ever advancing automotive technology. They have all the tools and shop equipment we would expect to see in one of our certified shops and they offer a 12-Month/12,000-Mile Warranty. Amenities include a local shuttle service, early bird/after hours drop-off, and free WiFi internet access.

Message from the Shop

Our goal is to offer the best services available at affordable prices to get you back on the road in no time.
Shifflet Auto Care Center You'll be hard-pressed to find the same level of expertise that our auto mechanic specialists provide! We have years of experience working on both domestic and import vehicles of all makes and models and can work with you to find cost-effective repair and maintenance alternatives.
For a high-performing vehicle, trust Shifflet Auto Care Center with your car, truck, or van. To learn more about the services we offer, please contact us by phone at 614-488-9951 or send us an email. We also invite you to learn more about our dedication to you, our valued customer.

Auto Makes We Service

Acura BMW Buick
Cadillac Chevrolet Chrysler
Dodge Ford GMC
Geo Honda Hummer
Hyundai Infiniti Isuzu
Jaguar Jeep Kia
Land Rover Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Porsche Ram Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

AAA Member Discount Coffee Early Bird Dropoff Financing
Gas/Diesel Heated Waiting Room Military Discount Senior Discount
Service Guarantee Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 13 verified reviews (15 total)

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Shifflet Auto Care
Verified Customer
January 24, 2013

Excellent customer service!

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Reply from Shifflet Auto Care -  mike shiffletApril 14, 2014 13:20

THANK YOU AND WE ALWAYS TRY TO MEET OR EXCEED YOUR AUTO NEEDS

Shifflet Auto Care
Verified Customer
January 22, 2013

I was referred to them. Very friendly and cooperative. Very helpful. I would go back to them in the future and I will recommend them.

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Shifflet Auto Care
Verified Customer
January 14, 2013

I think it has great people working there. They are always accommodating. If you ask a question, they answer it the best they can. I just haven't had any problems with them.

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Shifflet Auto Care
Verified Customer
January 03, 2013

Overall they are nice and friendly. They give an estimate right away. They are prompt and courteous.

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Shifflet Auto Care
Verified Customer
December 28, 2012

They are very expensive.

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Shifflet Auto Care
Verified Customer
December 18, 2012

Mike has been in business for a long time. You do that by treating each customer as your first and pay attention to them. Mike wants to get it right at a fair price. I trust Mike completely.

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Shifflet Auto Care
Verified Customer
December 17, 2012

Extremely friendly and they always take time to listen. They have even taken me home.

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Shifflet Auto Care
Verified Customer
December 04, 2012

I've been dealing with them for three of four years probably, and I find them extremely accommodating. They keep a clean shop. Very professional. They will drive you home and call you when your car is ready. I've never had it delivered, but I suspect they would do that.

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Shifflet Auto Care
Verified Customer
November 26, 2012

Very thorough with diagnosis of the problem(s) and always detailed in their explanation(s) of the repair(s). Highly recommend!

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Shifflet Auto Care
Verified Customer
November 08, 2012

Very satisfied with the work performed. Everything was ready on time and they didn't pressure us.

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Shifflet Auto Care
Verified Customer
October 10, 2012

They are good at what they do. They are constantly in school with their shop to keep up with the latest and greatest.

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Shifflet Auto Care
Verified Customer
October 01, 2012

I was well pleased with them all together. The person, his personality, I liked it.

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Shifflet Auto Care
Verified Customer
September 17, 2012

They are well above the Mercedes and BMW people, well above anybody. They really mean what they say. I have no problem. I send everybody to them if I can't do it myself. I'm disabled and can't do anything myself. I send some of my own cars there to. I've been building race cars and high performance cars for over 30 years.

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Shifflet Auto Care
Shaheryar
May 09, 2014

**DO NOT TRUST**
I went to Shifflet Auto Care to have the A/C on my 2004 Hyundai Santa Fe fixed after seeing their 5 star rating on Repair Pal and I got completely ripped off. In May 2013 I had the shop do an evaluation on the A/C and they found that the AC compressor was noisy and had bad plates and erratic pressures. They told me that in order to provide to fix the problem they would have to replace the AC compressor, AC Condenser, replace the Expansion block/valve, and then finally do an AC flush. First of all, just to check the system they charged me $170. Then to fix everything they charged me $970 for the parts and $811 for the labor! They also gave me a 6 month/6K mi warranty. I said that this was pretty steep but if this would ensure my A/C would work I would pay it because I didn't have time to shop around. So after paying a total of $1950, my A/C worked for about 3 months and then stopped working. When I went back there in August 2013 since it was under warranty they said that the AC line from the compressor to the condenser was leaking and crimped together and would cost an additional $485 to fix! I said that since the A/C was under warranty they should fix it for free, however, he said that only the work they did was under warranty and any new problems are not under warranty. When I asked if this was the problem in the first place he said he did not think it was and typically they don't replace hoses first as it is low yield in fixing typical A/C problems. So somehow in 3 months a hose got damaged when all the other parts around it were brand new.

In general, this shop ripped me off, overcharged me like crazy (I got the hose fixed at a different shop for $180) and they misdiagnosed the problem in the first place. Then they didn't admit to the mistake, they stood by their work, and asked for me to 'trust them and their diagnosis.' When I told him $2000 is a lot of money and should really fix any A/C issue regardless.

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Shifflet Auto Care
MStu
November 23, 2014

Absolute rip off. Provided an outrageous $1,500 brake repair estimate and then attempted to charge me $150 for the diagnostics even though they said it would be no charge and nothing in writing, as required by law, reflecting my approval. Went up the street to Auto Doctors and they did the repair for $500. Pathetic business.

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Hours of Operation
Mon:8:00am to 6:00pm
Tue:8:00am to 6:00pm
Wed:8:00am to 6:00pm
Thu:8:00am to 6:00pm
Fri:8:00am to 5:00pm
Call Now:

(614) 655-3657

Auto Repair Experience

  1. Michael Shifflet, Manager
  2. Established 1972
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 35 Years of Car Repair Experience