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Schertz Auto Service

✓ RepairPal Certified
service@schertauto.com
1205 Borgfeld Rd
Schertz, TX 78154 USA
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OPEN NOW
W
7:30am to 5:30pm
OPEN NOW
S
Closed
W
7:30am to 5:30pm
Su
Closed
Th
7:30am to 5:30pm
M
7:30am to 5:30pm
F
7:30am to 5:30pm
T
7:30am to 5:30pm
Call now:
(210) 853-5041
124 Verified Reviews

Auto Repair Experience

  • John Long, Manager
  • Established 2001
  • 4 Auto Repair Mechanics on Staff
  • 54 Years of Car Repair Experience
RepairPal Scorecard

Schertz Auto Service was established in 2001 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features a very experienced and well-trained team led by 2 ASE certified Master Technicians. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to state safety inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “courteous”, “friendly”, “honest”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • John Long, Manager
  • Established 2001
  • 4 Auto Repair Mechanics on Staff
  • 54 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASA
  • ASE Blue Seal
  • NAPA
  • WORLDPAC

Message from the Shop

Schertz Auto Service, Inc. provides quality car care in Schertz, TX. We are a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Schertz and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at Schertz Auto Service, Inc. employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.
Come by and visit our clean and professional shop in Schertz, TX.
Our Mission:
To be the provider of choice for automotive repairs and related services in the communities we serve.
Our Vision:
Noteworthy Service Without Compromise!
We define “Noteworthy Service” as service that is so remarkable and uncharacteristic of our industry that it would compel our customers to not only tell others about us, but to write a note, post or letter about us.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

124 Verified Reviews
5 stars
(86)
4 stars
(26)
3 stars
(3)
2 stars
(3)
1 star
(6)
by - Verified Customer February 05, 2017

I like the professional attitude.

by - Verified Customer February 08, 2017

I just hope that you include vacuuming as part of your service. Others do.

by - Verified Customer February 06, 2017

Good .

by - Verified Customer February 08, 2017

Professional approach to completing the diagnosis and repairs.

by - Verified Customer February 05, 2017

Great service at a very fair price!

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by - Verified Customer February 05, 2017

Happy with the service

by - Verified Customer February 02, 2017

Good shop.

by - Verified Customer January 31, 2017

The work was done in a timely manner. They explained what work will need to be done in the future but no is forcing or pushy manner. They have excellent customer service at this branch.

by - Verified Customer February 02, 2017

Very kind and respectful staff. Cleanest, nicest auto shop I've ever been in.

by - Verified Customer January 29, 2017

Great job as usual!

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by - Verified Customer January 24, 2017

Excellent service and communication regarding the repairs needed ..very detailed and you have a first class service center ..my service manager kept in close touch with me over service period..great crew..many thanks..Richard Blum

by - Verified Customer January 25, 2017

Saved me a lot of money compared to the dealership estimate.

by - Verified Customer January 23, 2017

The owner, Mark Roberts, is an honest man. The service here goes above and beyond.

by - Verified Customer January 08, 2017

Repair was done satisfactory.

by - Verified Customer January 24, 2017

A friendly, trustworthy auto repair shop. A great experience.

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by - Verified Customer January 22, 2017

Repairs were completed quickly, and Rick did a great job keeping me informed of all repairs done.

by - Verified Customer January 22, 2017

Always great service at a fair price!

by - Verified Customer January 10, 2017

Rick is awesome!. He made me feel that he was personally following my car and all the repairs.

by - Verified Customer January 15, 2017

Great service as usual.

by - Verified Customer January 19, 2017

Always get a fair estimate and the work is always done when promised. I wouldn't take my Honda anywhere else.

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by - Verified Customer January 19, 2017

Had a great experience. Leo and the staff were very informative and explained the repairs in detail. Would recommend to anyone.

by - Verified Customer January 15, 2017

Excellent customer service!

by - Verified Customer January 11, 2017

The auto shop was clean, Leo was professional. Overall a good experience.

by - Verified Customer January 10, 2017

I drove my F350 today after having the front suspension and steering rebuilt after 220,000 miles. It handles and steers like new and some noises have been eliminated. I had not realized how worn it had become. I am extremely pleased with the work performed.

by - Verified Customer January 11, 2017

Great customer service...Rick kept me informed every step of the way and had me speak to the tech to address concerns dealing with my car. In the end I needed a alternator replaced in my 2011 Infiniti M56 and was advised replace 2 yr old battery which I did 2 days later now its starting like a new car. You may pay a little more ($95 a man hour) and they use original parts but the work will be done right.

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by - Verified Customer January 08, 2017

Leo was my service advisor. He did a great job with my car and I appreciate it. Thanks!

by - Verified Customer January 05, 2017

Excellent customer service

by - Verified Customer January 08, 2017

Love those guys!

by - Verified Customer January 08, 2017

Great work at a good price. We were very well taken care of.

by - Verified Customer January 09, 2017

Repair performed as expected.

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by - Verified Customer January 04, 2017

Good job, fair price, great service.

by - Verified Customer December 29, 2016

This is the third time that I've had my car in for the same problem. Engine overheating, cooling fan coming on, a brief rough idle at cold start, and two error messages: service stabilitrack, and service traction control. Nothing has yet been fixed.

by - Verified Customer December 20, 2016

I have always had great experiences with Schertz Auto. I am very grateful that I went here instead of listening to what the dealership told me. Because of Schertz Auto's honesty & ethics, I found out that I did not need a brake job that the dealership told me that I did need.

by - Verified Customer December 05, 2016

Overall upset with experience. I went in for a break job and I understand that your techs do a walkthrough of the vehicle came back with a estimate that for 1500 dollars when I only requested a brake job. I Didnt ask for anything extra. Received one phone call from the service writter with that price and he stated the price of everything kept trying to push me into getting things done that I didn't want. Continued to talk over me. Upon this phone call he told the rotors were fine so I agreed to just the brakes and a transmission flush which was need and delcined everything else. Not even 5 minutes later received a phone call back that the rotors where bad and I needed new ones. Kind of funny I decline all other work and all of a sudden my rotors were bad when I was told originally they were fine. Car sounds terrible are the job was complete will not return or recommend. I took the vehicle to the dealership and had a warranty item replaced and asked them if they could do a inspection of the vehicle and I pointed out specifically what your tech and service manager reported to me was wrong and wouldnt you know it there wasnt any problem. My brakes and rotors sound terrible even after your tech fixed and cut the rotors.

by - Verified Customer January 02, 2017

Friendly staff and always very accommodating.

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by - Verified Customer January 02, 2017

Great costumer service, quality work, fast work.

by - Verified Customer January 03, 2017

Everything went well. Thank you!

by - Verified Customer December 28, 2016

I am still waiting on a quote for another truck it has been two weeks.

by - Verified Customer December 28, 2016

I was told we can't recreate your problem, but if it is what we think it is the repair is very expensive. I asked for a repair estimate so I could plan on getting the repair done (a/c fixed) and I am still waiting for an estimate. The a/c doesn't work unless it is cold out.

by - Verified Customer December 26, 2016

My car was diagnosed from another shop with a blown head gasket. Re-diagnosed to an engine coolant fan. Saved me over $3000. In addition received a 3yr 3000mi warranty.

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by - Verified Customer December 26, 2016

We had front ties and a belt replaced.

by - Verified Customer December 26, 2016

All ways find them a pleasure to do business with them.

by - Verified Customer December 20, 2016

The repair job took a little longer than anticipated, but it was done right the first time and at a very reasonable price. Schertz Auto always provides great service and only makes the necessary repairs. They are highly competent and very trustworthy.

by - Verified Customer December 20, 2016

Very happy. Will return for additional vehicles.

by - Verified Customer December 19, 2016

Good job.

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by - Verified Customer December 15, 2016

I went in for collision repair on one car and the service was wonderful I was extremely satisfied. I then took another car in for an oil change and left not wanting to return. I was welcomed just fine. was told they would to a check on the car which I never received. And for some reason all I had done was an oil change and my battery was disconnected so I had to reset everything in my car. I have never had a battery disconnected for an oil change. I also felt I was was kinda rushed out when done so, I took it to someone else to look over to make sure everything was alright. I would return for collision and nothing else.

by - Verified Customer November 29, 2016

Schertz Automotive did an awesome job. They fixed a problem that several shops were unable to repair at a fraction of the cost.

by - Verified Customer December 22, 2016

Good service.

by - Verified Customer December 21, 2016

We are happy with Schertz Auto Service and will continue to use them.

by - Verified Customer December 12, 2016

Great service by Marcos and the rest of the staff. I was feeling lost and helpless, but Marcos made me know that my car would be alright and I would too. Gave me a rent car to appease my worries. Great employee. He's a keeper.

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by - Verified Customer December 19, 2016

Had to bring vehicle back when the same problem came back.

by - Verified Customer December 19, 2016

Have been coming here with all our cars for years. Always treated good.

by - Verified Customer December 14, 2016

Great customer service. They even washed the car and vacuumed the inside.

by - Verified Customer December 13, 2016

Excellent professional service as always.

by - Verified Customer December 08, 2016

My first time going here. Everything was explained in detail. Seems battery cables and a bad battery was my problem.

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by - Verified Customer December 07, 2016

Always professional and respectful.

by - Verified Customer December 11, 2016

I'm very disappointed. I feel compelled to go somewhere else for affordable, reliable service.

by - Verified Customer December 04, 2016

Great job as always - thank you.

by - Verified Customer November 27, 2016

Very friendly, concerned and informative.
Thank you

by - Verified Customer December 05, 2016

The entire experience was outstanding; Marcus was really helpful and contacted me with updates on a daily basis. I was expecting a higher repair cost so no complains at all.

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by - Verified Customer December 01, 2016

I was impressed with the email summarizing what the mechanic saw on a normal inspection with photos. That is customer service.

by - Verified Customer December 01, 2016

Was very satisfied with staff and service. Job took a little longer than estimated, but not excessively.

by - Verified Customer November 30, 2016

Happy

by - Verified Customer November 03, 2016

Oil and filter, and multi-point inspection. Fast and all around good experience.

by - Verified Customer November 01, 2016

Not enough time to write, but overall a very good experience!!!

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by - Verified Customer November 20, 2016

thanks!

by - Verified Customer November 16, 2016

Schertz Auto is fantastic. Leo literally sounded like he hated to tell us what was wrong with the car and how much it was going to cost, but they were able to do the work.

by - Verified Customer November 03, 2016

I've been to the shop twice now. Always very impressed with the professionalism and sincerity of all the employees I've come into contact with.

The repairs I needed for my '07 VW were costly and I did a lot of shopping around. Schertz Auto Service was easily the most competitive price-wise. They stayed on budget and the turn-around time was truly impressive. I received calls from them immediately with updates on diagnostics, costs/time involved, availability of parts, etc. At the end of it all, their cost and time estimates were very accurate.

I will not hesitate to come back with any automotive issues I have in the future. Likewise, I will enthusiastically refer as much business your their way as possible. The shop deserves it, great job!

Adam T.
12/05/16

by - Verified Customer October 31, 2016

Excellent customer interface by Marcus

by - Verified Customer November 01, 2016

I love this car shop!! They are so courteous and kind. I felt like I was taken care of and felt they were honest. The comment about the service requiring a second visit was minor and in no way will keep me from going back.

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by - Verified Customer November 01, 2016

Very satisfied with the work done and the timeliness.

by - Verified Customer November 06, 2016

Had battery replaced.

by - Verified Customer November 06, 2016

I just had my car inspected. No, real repairs were needed, but the staff there is always very nice and helpful.

by - Verified Customer November 13, 2016

Very Happy with the service provided and would highly recommend them.

by - Verified Customer November 13, 2016

I broke down 260 miles from home and AAA recommended this shop. I dropped it off, left the keys in the drop box and headed home. 1st thing Monday morning, they were looking into the issue and I picked it up Tuesday.

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by - Verified Customer November 16, 2016

Schertz Automotive ROCKS! Honest, dependable, on time, and has kept my suburban running....I have 298,000 miles thanks to Mark Roberts and his TEAM! HIGHLY RECOMMEND! As an owner of an insurance company, they are my one and only that I have 150% confidence in.

by - Verified Customer November 16, 2016

Excellent service. Marcus and Leo were both great to work with. Reasonably priced. the digital inspection I was provided made it easy to see what work was needed to be performed.

by - Verified Customer November 20, 2016

They were very knowledgeable about my car and it's problem. They had it done in one day. When my husband asked for an overview of repairs needed they returned his call and said that I needed a serpentine belt and they replaced it as quickly as they received our ok.

by - Verified Customer November 22, 2016

Outstanding

by - Verified Customer September 14, 2016

I have no complaints. Everything and everyone was good.

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by - Verified Customer September 13, 2016

Always great service.

by - Verified Customer September 13, 2016

Love the 3 year warranty. This repair was a nagging problem for me that I couldn't resolve in my own.

by - Verified Customer September 09, 2016

Great customer service.

by - Verified Customer September 09, 2016

Did as requested, on time, easy to setup appointment

by - Verified Customer September 07, 2016

Wonderful Service, even did additional work that I had asked for and was taken care of.

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by - Verified Customer September 07, 2016

I am very pleased with the ongoing professional and personal service that I always receive at Schertz Auto Service.

by - Verified Customer September 06, 2016

This shop does great work. They are fast, and communicate very well.

by - Verified Customer August 31, 2016

Very honest and helpful!

by - Verified Customer August 31, 2016

It was very good and fast.

by - Verified Customer August 30, 2016

Thorough job, prompt service, detailed recommendations.

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by - Verified Customer August 30, 2016

Great experience!

by - Verified Customer August 30, 2016

As in the past, Schertz Auto Service provided the requested service I needed to my satisfaction. As always, I will return for service on my Ford F150 when necessary or unexpected service is required.

by - Verified Customer August 29, 2016

Best service and attention in area.

by May 24, 2016

They are professional and friendly.

by May 24, 2016

Prompt service.

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by - Verified Customer May 24, 2016

Great.

by - Verified Customer May 23, 2016

Professional; Competent; Honest; Friendly; Committed to quality work.

by May 23, 2016

Timely and friendly. No problems.

by - Verified Customer May 20, 2016

Good service. The price charged was the quoted price. Accepts AAA discount. Great customer service. It is so handy to use the concierge for a ride from and to shop.

by - Verified Customer May 19, 2016

Friendly and courteous employees and the service was completed in a timely manner.

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by May 19, 2016

Good service.

by - Verified Customer May 16, 2016

Great. Communication and follow through!

by - Verified Customer May 16, 2016

Excellent.

by - Verified Customer May 13, 2016

Excellent customer service representative-Leo

by - Verified Customer May 12, 2016

Excellent.

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by - Verified Customer May 12, 2016

I think the prices are high.

by - Verified Customer May 09, 2016

Friendly service, accurate diagnostics, very good repair job and on time.

by - Verified Customer May 03, 2016

The service was good. The process was really fast.

by - Verified Customer May 02, 2016

Since I have moved here this is the only shop I have been to for my car inspection. Hoping to get my oil changed and AC fixed here soon. I've already recommended 3 of my coworkers to come here.

by April 27, 2016

Great customer service and communication.

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by - Verified Customer April 22, 2016

Friendly staff and quick excellent service.

by - Verified Customer April 19, 2016

Excellent customer service at a fair price. Timely repair with great communication from the mechanic.

by - Verified Customer April 14, 2016

I managed to let Marcus talk me out of having repairs made to my car that I really wanted. I much prefer talking with John, who may suggest the same thing but in a better way.

by April 13, 2016

Always a good experience.

by April 13, 2016

Again, they let me down. After I spent $2,300 on my car, they didn't even have the courtesy of making sure my tires had air. My husband had to fill all FOUR tires with air as soon as I got it home. My grandchildren were riding in that car. They could have been hurt.

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by April 08, 2016

Great service.

by April 05, 2016

Nice folks.

by - Verified Customer April 04, 2016

I have been extremely satisfied with the service I received at this job. I came in for a second opinion and was told that the repair suggested by another shop was not necessary, Personnel was very professional, helpful, honest and friendly. I have already recommended this shop to a coworker who has an appointment for hail repair in August. Thank you for a job well done!!!

by - Verified Customer April 01, 2016

Went in for a state inspection. It was done quickly and I was in and out in 10 minutes, maybe less.

by - Verified Customer March 29, 2016

I went for a vehicle inspection and was courteously and efficiently treated.

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by - Verified Customer March 28, 2016

I came in for a state inspection after working all day. The guys got me in and out quickly! I appreciated it!

by - Verified Customer March 28, 2016

Service was fast and courteous. I came in for an AC recharge and an oil change. You get 0/10 because you didn't change my oil, still dirty, still low when I checked a week after the work was completed.

by - Verified Customer March 24, 2016

Always courteous, detailed estimates, good work.

by - Verified Customer March 18, 2016

Great service, reliable repair, honest personnel.

8 verified customers did not leave comments but provided these ratings:
by Anthony, Valerie, Stephen Jr, Stephanie
by Tony, Michael, Mario
by Coya
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