I just hope that you include vacuuming as part of your service. Others do.
Professional approach to completing the diagnosis and repairs.
Happy with the service
Great service at a very fair price!
I like the professional attitude.
Very kind and respectful staff. Cleanest, nicest auto shop I've ever been in.
The work was done in a timely manner. They explained what work will need to be done in the future but no is forcing or pushy manner. They have excellent customer service at this branch.
Great job as usual!
Saved me a lot of money compared to the dealership estimate.
Excellent service and communication regarding the repairs needed ..very detailed and you have a first class service center ..my service manager kept in close touch with me over service period..great crew..many thanks..Richard Blum
A friendly, trustworthy auto repair shop. A great experience.
The owner, Mark Roberts, is an honest man. The service here goes above and beyond.
Repairs were completed quickly, and Rick did a great job keeping me informed of all repairs done.
Always great service at a fair price!
Had a great experience. Leo and the staff were very informative and explained the repairs in detail. Would recommend to anyone.
Always get a fair estimate and the work is always done when promised. I wouldn't take my Honda anywhere else.
Excellent customer service!
Great service as usual.
The auto shop was clean, Leo was professional. Overall a good experience.
Great customer service...Rick kept me informed every step of the way and had me speak to the tech to address concerns dealing with my car. In the end I needed a alternator replaced in my 2011 Infiniti M56 and was advised replace 2 yr old battery which I did 2 days later now its starting like a new car. You may pay a little more ($95 a man hour) and they use original parts but the work will be done right.
Rick is awesome!. He made me feel that he was personally following my car and all the repairs.
I drove my F350 today after having the front suspension and steering rebuilt after 220,000 miles. It handles and steers like new and some noises have been eliminated. I had not realized how worn it had become. I am extremely pleased with the work performed.
Repair performed as expected.
Repair was done satisfactory.
Love those guys!
Great work at a good price. We were very well taken care of.
Leo was my service advisor. He did a great job with my car and I appreciate it. Thanks!
Excellent customer service
Good job, fair price, great service.
Everything went well. Thank you!
Friendly staff and always very accommodating.
Great costumer service, quality work, fast work.
This is the third time that I've had my car in for the same problem. Engine overheating, cooling fan coming on, a brief rough idle at cold start, and two error messages: service stabilitrack, and service traction control. Nothing has yet been fixed.
I was told we can't recreate your problem, but if it is what we think it is the repair is very expensive. I asked for a repair estimate so I could plan on getting the repair done (a/c fixed) and I am still waiting for an estimate. The a/c doesn't work unless it is cold out.
I am still waiting on a quote for another truck it has been two weeks.
We had front ties and a belt replaced.
My car was diagnosed from another shop with a blown head gasket. Re-diagnosed to an engine coolant fan. Saved me over $3000. In addition received a 3yr 3000mi warranty.
All ways find them a pleasure to do business with them.
We are happy with Schertz Auto Service and will continue to use them.
Very happy. Will return for additional vehicles.
The repair job took a little longer than anticipated, but it was done right the first time and at a very reasonable price. Schertz Auto always provides great service and only makes the necessary repairs. They are highly competent and very trustworthy.
I have always had great experiences with Schertz Auto. I am very grateful that I went here instead of listening to what the dealership told me. Because of Schertz Auto's honesty & ethics, I found out that I did not need a brake job that the dealership told me that I did need.
Have been coming here with all our cars for years. Always treated good.
Had to bring vehicle back when the same problem came back.
I went in for collision repair on one car and the service was wonderful I was extremely satisfied. I then took another car in for an oil change and left not wanting to return. I was welcomed just fine. was told they would to a check on the car which I never received. And for some reason all I had done was an oil change and my battery was disconnected so I had to reset everything in my car. I have never had a battery disconnected for an oil change. I also felt I was was kinda rushed out when done so, I took it to someone else to look over to make sure everything was alright. I would return for collision and nothing else.
Great customer service. They even washed the car and vacuumed the inside.
Excellent professional service as always.
Great service by Marcos and the rest of the staff. I was feeling lost and helpless, but Marcos made me know that my car would be alright and I would too. Gave me a rent car to appease my worries. Great employee. He's a keeper.
I'm very disappointed. I feel compelled to go somewhere else for affordable, reliable service.
My first time going here. Everything was explained in detail. Seems battery cables and a bad battery was my problem.
Always professional and respectful.
Overall upset with experience. I went in for a break job and I understand that your techs do a walkthrough of the vehicle came back with a estimate that for 1500 dollars when I only requested a brake job. I Didnt ask for anything extra. Received one phone call from the service writter with that price and he stated the price of everything kept trying to push me into getting things done that I didn't want. Continued to talk over me. Upon this phone call he told the rotors were fine so I agreed to just the brakes and a transmission flush which was need and delcined everything else. Not even 5 minutes later received a phone call back that the rotors where bad and I needed new ones. Kind of funny I decline all other work and all of a sudden my rotors were bad when I was told originally they were fine. Car sounds terrible are the job was complete will not return or recommend. I took the vehicle to the dealership and had a warranty item replaced and asked them if they could do a inspection of the vehicle and I pointed out specifically what your tech and service manager reported to me was wrong and wouldnt you know it there wasnt any problem. My brakes and rotors sound terrible even after your tech fixed and cut the rotors.
The entire experience was outstanding; Marcus was really helpful and contacted me with updates on a daily basis. I was expecting a higher repair cost so no complains at all.
Great job as always - thank you.
I was impressed with the email summarizing what the mechanic saw on a normal inspection with photos. That is customer service.
Was very satisfied with staff and service. Job took a little longer than estimated, but not excessively.
Schertz Automotive did an awesome job. They fixed a problem that several shops were unable to repair at a fraction of the cost.
Very friendly, concerned and informative.
They were very knowledgeable about my car and it's problem. They had it done in one day. When my husband asked for an overview of repairs needed they returned his call and said that I needed a serpentine belt and they replaced it as quickly as they received our ok.
Excellent service. Marcus and Leo were both great to work with. Reasonably priced. the digital inspection I was provided made it easy to see what work was needed to be performed.
Schertz Automotive ROCKS! Honest, dependable, on time, and has kept my suburban running....I have 298,000 miles thanks to Mark Roberts and his TEAM! HIGHLY RECOMMEND! As an owner of an insurance company, they are my one and only that I have 150% confidence in.
Schertz Auto is fantastic. Leo literally sounded like he hated to tell us what was wrong with the car and how much it was going to cost, but they were able to do the work.
I broke down 260 miles from home and AAA recommended this shop. I dropped it off, left the keys in the drop box and headed home. 1st thing Monday morning, they were looking into the issue and I picked it up Tuesday.
Very Happy with the service provided and would highly recommend them.
I just had my car inspected. No, real repairs were needed, but the staff there is always very nice and helpful.
Had battery replaced.
I've been to the shop twice now. Always very impressed with the professionalism and sincerity of all the employees I've come into contact with.
The repairs I needed for my '07 VW were costly and I did a lot of shopping around. Schertz Auto Service was easily the most competitive price-wise. They stayed on budget and the turn-around time was truly impressive. I received calls from them immediately with updates on diagnostics, costs/time involved, availability of parts, etc. At the end of it all, their cost and time estimates were very accurate.
I will not hesitate to come back with any automotive issues I have in the future. Likewise, I will enthusiastically refer as much business your their way as possible. The shop deserves it, great job!
Oil and filter, and multi-point inspection. Fast and all around good experience.
Very satisfied with the work done and the timeliness.
I love this car shop!! They are so courteous and kind. I felt like I was taken care of and felt they were honest. The comment about the service requiring a second visit was minor and in no way will keep me from going back.
Not enough time to write, but overall a very good experience!!!
Excellent customer interface by Marcus
I have no complaints. Everything and everyone was good.
Always great service.
Love the 3 year warranty. This repair was a nagging problem for me that I couldn't resolve in my own.
Great customer service.
Did as requested, on time, easy to setup appointment
Wonderful Service, even did additional work that I had asked for and was taken care of.
I am very pleased with the ongoing professional and personal service that I always receive at Schertz Auto Service.
This shop does great work. They are fast, and communicate very well.
Very honest and helpful!
It was very good and fast.
Thorough job, prompt service, detailed recommendations.
As in the past, Schertz Auto Service provided the requested service I needed to my satisfaction. As always, I will return for service on my Ford F150 when necessary or unexpected service is required.
Best service and attention in area.
They are professional and friendly.
Timely and friendly. No problems.
Professional; Competent; Honest; Friendly; Committed to quality work.
Good service. The price charged was the quoted price. Accepts AAA discount. Great customer service. It is so handy to use the concierge for a ride from and to shop.
Friendly and courteous employees and the service was completed in a timely manner.
Great. Communication and follow through!
Excellent customer service representative-Leo
I think the prices are high.
Friendly service, accurate diagnostics, very good repair job and on time.
The service was good. The process was really fast.
Since I have moved here this is the only shop I have been to for my car inspection. Hoping to get my oil changed and AC fixed here soon. I've already recommended 3 of my coworkers to come here.
Great customer service and communication.
Friendly staff and quick excellent service.
Excellent customer service at a fair price. Timely repair with great communication from the mechanic.
I managed to let Marcus talk me out of having repairs made to my car that I really wanted. I much prefer talking with John, who may suggest the same thing but in a better way.
Always a good experience.
Again, they let me down. After I spent $2,300 on my car, they didn't even have the courtesy of making sure my tires had air. My husband had to fill all FOUR tires with air as soon as I got it home. My grandchildren were riding in that car. They could have been hurt.
I have been extremely satisfied with the service I received at this job. I came in for a second opinion and was told that the repair suggested by another shop was not necessary, Personnel was very professional, helpful, honest and friendly. I have already recommended this shop to a coworker who has an appointment for hail repair in August. Thank you for a job well done!!!
Went in for a state inspection. It was done quickly and I was in and out in 10 minutes, maybe less.
I went for a vehicle inspection and was courteously and efficiently treated.
I came in for a state inspection after working all day. The guys got me in and out quickly! I appreciated it!
Service was fast and courteous. I came in for an AC recharge and an oil change. You get 0/10 because you didn't change my oil, still dirty, still low when I checked a week after the work was completed.
Always courteous, detailed estimates, good work.
Great service, reliable repair, honest personnel.