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Saratoga Shell

1698 S De Anza Blvd, San Jose, CA 95129 Map & directions

Call Now: (408) 840-3979

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About Saratoga Shell

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability
100
Tools & Equipment
89
Customer Service
93
Customer Conveniences
36 months / 36,000 miles
Parts & Labor Warranty

Assessment Summary

Saratoga Shell was established in 1981 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features a team with and excellent mix of experience, ongoing training, and ASE certifications. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignments, to state smog inspections, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “honest”, “courteous”, and “knowledgeable”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts

Amenities

Early Bird Dropoff Rental Car Service Guarantee Shuttle
Wireless Internet

Customer Reviews 33 verified reviews

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Saratoga Shell
Verified Customer
August 06, 2015

It is hard to be perfect, they have strong customer service.

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Saratoga Shell
Verified Customer
August 04, 2015

They provided good service, they were prompt and they got the work done quickly.

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Saratoga Shell
Verified Customer
August 04, 2015

I was brought there by Triple A. The prices were fair. They took a long time to fix my car and their communications skills should have been better, but all in all it was good, my car is working. Also a gentleman by the name Cooper gave us a ride right to my door so that was very impressive.

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Saratoga Shell
Verified Customer
August 04, 2015

I think that in the end they took care of me. They took more time then needed though to diagnose the problem.

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Saratoga Shell
Verified Customer
August 03, 2015

I was very satisfied with their work and the promise of them getting the job done. I am very happy, just very happy.

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Saratoga Shell
Verified Customer
July 31, 2015

I thought they were really expensive compared to the other places.

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Saratoga Shell
Verified Customer
July 31, 2015

I went there, they did what I asked. They did what they were supposed to do. They were pleasant.

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Saratoga Shell
Verified Customer
July 30, 2015

I sent my car to them for the first time, 10 days later my husband sent his car in for a smog check. They took a while to get the work done because the computer was down. They were unable to do the check even though we made an appointment in advance. They didn't even call us to let us know what was going on.

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Saratoga Shell
Verified Customer
July 29, 2015

They are reasonable and quite good.

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Saratoga Shell
Verified Customer
July 29, 2015

I am a busy person I need to know when I should pick up my car so that I can plan for things like this. I had to call in every day to check what was going on. When I asked them what the issue with my car was they didn't explain. They also tried to charge me way too much to fix something on my car.

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Saratoga Shell
Verified Customer
July 29, 2015

It was quick and friendly.

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Saratoga Shell
Verified Customer
July 28, 2015

They have been my mechanic for 10-15 years, which says that they do a good job and this shop is convenient by being close to my house.

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Saratoga Shell
Verified Customer
July 28, 2015

The always keep me informed and even gave me a free repair, from their repair.

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Saratoga Shell
Verified Customer
July 25, 2015

They did a great job. They were very nice. They did my repairs rapidly and well.

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Saratoga Shell
Verified Customer
July 25, 2015

They were pretty helpful, friendly, honest, and accommodating.

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Saratoga Shell
Verified Customer
July 23, 2015

They were completely wrong with their estimates, they kept raising and dropping the price on me. They don't do very good work.

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Saratoga Shell
Verified Customer
July 23, 2015

They were punctual, the service was done when they said and I like that I am able to make an appointment.

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Saratoga Shell
Verified Customer
July 22, 2015

They did what I asked them to do. They are very efficient and very quick.

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Saratoga Shell
Verified Customer
July 21, 2015

They seem to be efficient, they told me exactly what they did.

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Saratoga Shell
Verified Customer
July 20, 2015

Great service. They have a competent staff, they are very nice and knowledgeable.

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Saratoga Shell
Verified Customer
July 20, 2015

They are very efficient, courteous and the workers do excellent work.

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Saratoga Shell
Verified Customer
July 18, 2015

I have never had a problem especially with being kept in the loop with repairs.

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Saratoga Shell
Verified Customer
July 17, 2015

The service was good and very thorough by giving a complete diagnoses on my car.

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Saratoga Shell
Verified Customer
July 17, 2015

They seemed very friendly when they smiled and welcomed me and I appreciate how fast they were for me.

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Saratoga Shell
Verified Customer
July 16, 2015

I have taken four or five cars to them over the past two years, they have good prices, friendly service and they keep me advised with repairs.

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Saratoga Shell
Verified Customer
July 15, 2015

I have used them for many years and they can be trusted.

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Saratoga Shell
Verified Customer
July 14, 2015

Everything went well and my car runs fine.

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Saratoga Shell
Verified Customer
July 14, 2015

They did my diagnoses properly and saw some other repairs that needed done. I enjoy the pleasant customer service I received.

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Saratoga Shell
Verified Customer
July 11, 2015

They seem to be reliable and very trustworthy.

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Saratoga Shell
Verified Customer
July 11, 2015

They were prompt and they did good quality work.

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Saratoga Shell
Verified Customer
July 11, 2015

My car was done promptly and courteously.

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Saratoga Shell
Verified Customer
July 10, 2015

They have higher prices compared to others.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
Get Directions to Saratoga Shell
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(408) 840-3979

Auto Repair Experience

  1. Chris Price, Owner
  2. Established 1981
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 28 Years of Car Repair Experience