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Santa Monica Hybrid

(424) 325-6185
32 Verified Reviews
shop@405auto.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:30pm
T
8:00am to 5:30pm
W
8:00am to 5:30pm
Th
8:00am to 5:30pm
F
8:00am to 5:30pm
S
Closed

ADDRESS

825 Olympic Blvd
Santa Monica, CA 90404 USA

AUTO REPAIR EXPERIENCE

  • Martin Kruszelnicki, Owner
  • Established 2005
  • 3 Auto Repair Mechanic on Staff
  • 1 ASE Certified Auto Technician
  • 85 Years of Car Repair Experience

Santa Monica Hybrid Reviews

OVERALL RATING

32 Verified Reviews
5 stars
(22)
4 stars
(8)
3 stars
(1)
2 stars
(0)
1 star
(1)
by - Verified Customer May 12, 2015

Very good service, good people, very knowledgeable about hybrid cars.

by - Verified Customer April 30, 2015

Very good service, and thorough explanations. They do not try to do extra service and run up your bill.

by - Verified Customer April 21, 2015

I am happy to recommend 405 Auto to family, friends and colleagues. Reason being is that I am always well taken care of here. I have been a customer for 5 years. The repairs are done correctly and finished when I am told they will be. My car is always washed and vacuumed, and that is a nice personal touch. The staff is honest, knowledgeable and friendly, and always greet me with a smile.

by - Verified Customer April 18, 2015

Good knowledgeable and pleasant staff.

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by - Verified Customer April 17, 2015

Great technical and customer service.

by - Verified Customer April 15, 2015

Service is always excellent and staff is very cordial.

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by - Verified Customer April 10, 2015

Great service. Great people. I feel comfortable and confident with the work that they do.

by - Verified Customer April 08, 2015

I liked the work they did on my car but they are a little pricey.

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by April 04, 2015

They failed to correctly diagnose problems with car. Said things were wrong on the car that were not and ried to replace expensive parts that are perfectly fine. Nice personalities, bad technicians, out to just make money.

by - Verified Customer April 02, 2015

Friendly, no sales pitch pressure service with reasonable recommendations and suggestions for repairs.

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by - Verified Customer April 02, 2015

They are quick and efficient.

by - Verified Customer March 30, 2015

Convenience, price, and location.

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by - Verified Customer March 30, 2015

Good service, professional. I have only had one issue, I was told that 405 would order a replacement part for me and call when it arrived. I never heard back from them.

by - Verified Customer March 25, 2015

The offer fast, courteous, above and beyond the call of duty service.

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by - Verified Customer March 06, 2015

Superior explanations, service and pricing.

by - Verified Customer March 06, 2015

Excellent service, quick and honest.

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by - Verified Customer March 04, 2015

They are honest and my car has been in their care for years - 2003 Nissan Murano with 113,000 miles on it running well with no major issues.

by - Verified Customer February 20, 2015

They are the best, period.

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by February 19, 2015

Great service and fast.

by - Verified Customer February 19, 2015

Good Service.

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by - Verified Customer February 19, 2015

Knowlegeble and customer-frienlty experts.

by - Verified Customer February 19, 2015

I like the quality of service and response.

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by - Verified Customer February 18, 2015

I've had good service.

by - Verified Customer February 18, 2015

Awesome...over delivered.

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by - Verified Customer February 13, 2015

Excellent customer service and the quality of work is great.

by - Verified Customer February 12, 2015

I have found them to be very thorough, reliable, efficient, trustworthy, and much better prices than the dealership.

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by - Verified Customer February 09, 2015

Excellent, fast, professional service. Friendly, nice owners

by - Verified Customer January 30, 2015

I like their expertise and professionalism.

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by - Verified Customer January 28, 2015

These guys know what they're doing and are fair.

by - Verified Customer January 27, 2015

Great personal attention by Marty (the owner).

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by - Verified Customer January 12, 2015

They love the cars they service and want you, the customer, to feel the same about your car and their shop. I had another place I went to for years but due to an unfortunate circumstance had to find another and have never been happier.

by - Verified Customer January 09, 2015

They always have the best service.

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RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
98

405 Auto is your go to shop in the Santa Monica area for European vehicles. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “superior”, “professional”, “knowledgeable”, “friendly”, and “courteous”. For your peace of mind they back their work with a 36-month / 100,000-mile warranty. A local shuttle service, rental & loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
  • Vehicle Detailing
  • Windshield/Glass
+ More

AMENITIES

  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • Bosch Service Network
  • iATN

MESSAGE FROM THE SHOP

405 AUTO European Cars Specialist is one of the most technology advanced auto repair shops in Southern California. We specialize in high end, luxury European vehicles like Aston Martin, Audi, BMW, Jaguar, Land Rover, Maserati, Mercedes Benz, Mini, Porsche and Rolls Royce. We are capable of doing any repair in house and our work comes with a 3 year warranty. We strongly believe that proper diagnostics is key for accurate and reliable repair. Please come and let us take care of you and your car in the best European way!

MAKES WE SERVE

  • Audi
  • BMW
  • FIAT
  • Honda
  • Hyundai
  • Jaguar
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Smart
  • Volkswagen
  • Volvo
+ More
Questions Answered by Santa Monica Hybrid
the repair place reset the light, but it c...
Gearbox failure message on instrument cluster means that your transmission is in "Limp" mode and will have only second and reverse gear. You have to bring your Jaguar to specialty repair shop that will be able to scan transmission control module and retrieve error codes. There is many possibilities, from simple electrical problem like defective solenoid, sensor all the way up to worn / defective clutches causing incorrect gear ratio - slipping. In any case having warning light on dashboard, proper diagnostics is a key to successful and accurate repair.
My mechanic just changed the alternator be...
You may have a problem with rear SAM (Signal Acquisition Module). I'd recommend you bringing your car to specialty shop that has proper equipment to scan all control modules in your car. That is easy to diagnose accurately if someone knows how Mercedes electronics works.
We have had 2 mechanics look at the proble...
Using different grade of gasoline will not trigger check engine light. You have different problem that has to be diagnosed correctly. Seems like both of your mechanics misdiagnosed the issue.
Just had the software updated and before f...
Your Volvo has Aisin Warner AW55/50SN transmission that is known for problems. Usually, unless you have internal damage like burned clutched, band, cracked piston etc. there is a problem with valve body. If there is no error codes in transmission control module, valve body is causing delay engagement, harsh shifting, 2-3 flaring. Even if you buy new valve body from Volvo, it will not last very long. Valve body has to be modified with updates, then installed and adaptation to be performed, that is only way it will work correctly.
I have to place it in neutral when it eng...
I strongly suggest to bring your Audi to specialty shop that will be able to diagnose the problem. Audi is very easy to diagnose if one has proper tools. There is several reasons why engine stalls while driving. Seems like you may have a problem with transmission range sensor too, as engine should start on Park and on Neutral. I'm sure you have "Check Engine" light on, there are error codes registered. I'd start there.
When car running it has a heavy burning sm...
You most likely have engine oil leaking on exhaust manifolds or catalytic converters, oil gets burnt there thus you feel burnt smell. Also, you may have coolant leak as well, where coolant is leaking the same way as oil and gets burned around hot engine parts. You should bring your car to specialty shop that will diagnose shaking and burning.
Most likely you have problem with "conductor plate" that is causing transmission computer to put your transmission in "Limp" mode - only one gear forward (3rd) and reverse. Conductor plate has integrated speed sensors, one of them is defective. Usually replacing conductor plate takes care of both error codes (P0730 indicated incorrect gear ratio - in simple words "slipping" and may be result of no speed signal from speed sensors) if there is no mechanical damage inside.
OBDII readiness status results=<br>Continu...
You may have problem with oxygen sensors or catalytic converter. Is that only monitor that did not complete? I'd suggest getting live data from oxygen sensors, and see short and long term air fuel ratio adaptation, then based on findings I'g recommend further action.
Car hangs up in 3rd and 4th gears for as m...
Your car seems fairly new and should be under factory warranty if miles are not over. If no warranty, I'd suggest having your car scanned completely for any error codes that could point in the condition your car is experiencing.
The time change was recently replaced. U s...
I assume that you meant timing chain, not "time change". You may have camshaft timing incorrectly set. It is common mistake, your car has VANOS on intake camshafts, there is special procedure involved when replacing chain & timing components. If you did not have problem with cam sensor before, I'd suggest checking timing first.
I have a 2015 Audi Q7, bought on Friday wi...
From what you are describing it seems like fuel starvation. This car has 2 fuel pumps, low pressure and high pressure. When you release gas pedal, fuel pressure builds up then car goes fine again. I've seen that before, but since your car is brand new, Audi will have to repair that for you. Good luck!
Car has 79,000 miles. Is this normal?Seal ...
It is common problem on all ABC equipped cars. Most of the time cause is lack of service as owners and most of repair shops does not have knowledge about how active body control system should be serviced. There is fluid and filter for ABC hydraulic system that should be replaced periodically and special procedure should be carried out at the time of service, that on most cases extends greatly life of whole system and especially the pump (it is called tandem pump that incorporates power steering pump and high pressure suspension pump in one body). ABC pump for your car is $2020 and to replace it it takes about 4-5 hours. Repair will also take 4-5 bottles of hydraulic fluid, ABC filter and "rodeo test" to bleed the system. We usually do height calibration at the same time.
What is the most likely repair and cost?
Most likely you will have to replace torque converter, it is worn and lock up clutch is slipping. It is very common problem on 5HP19 transmissions.

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