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San Antonio Dodge Chrysler Jeep Ram

11910 North IH 35, San Antonio, TX 78233

Overall Score

Hours of Operation

Mon - Fri:7:30am to 6:30pm
Sat:7:30am to 4:00pm
Sun:CLOSED

Auto Makes We Service

Chrysler Dodge Jeep
Ram

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Child Friendly Early Bird Dropoff Open Saturday Parts/Accessories
Rental Car Shuttle Wireless Internet

Customer Reviews (36 reviews)

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 08, 2013

They are always overbooked. You have to wait two days at least until it's done.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 07, 2013

Some of the services weren't done on my car.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 02, 2013

I think that the service could be streamlined. I came in for an oil change and mentioned when I made my appointment that there were other items that needed to be looked at. I got the oil changed then they said I would have to put my truck in line again to have the tire pressure light looked at. I explained that I had just replaced the two back tires and that the pressure light would not turn off. The Tech where I got the tires said it may be the computer system. Instead of waiting again, I departed without the issue resolved.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 29, 2013

The customer service was horrible. I I wasn't greeted when I arrived, and they didn't give me any estimated time for pick up and they never called to inform me when my vehicle was done. A simple oil change took over eight hours and they closed and kept my car till the next day

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 26, 2013

They had my vehicle for 2 days and could not repair the problem.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 23, 2013

In the recall notice I received in the mail, it said it was a 30min process. I got there at 9am and didn't get my vehicle back until almost 2pm.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 19, 2013

Lack of customer service skills. Give the run around to much. People walking around like if they are too busy to help and don't want to be bothered front desk ladies are rude. Plus the appointments are always messed up that they can't find your appointment as if you never made one. Still waiting on a part for my seatbelt was told it would take about 7 to 10 days its been passed that. Plus my car I know and feel something is wrong with it and they keep making me feel like I'm crazy.. Since I about a week after I purchased the car it started to make a noise that is a brake pad issue they don't know when it will get fixed told me that that's basically how the car was made. Plus when I'm driving my car it pulls to the right they said there is nothing wrong with it. I just feel like I made a mistake I don't think I would ever purchase another dodge much less from that dealership! Lastly, the amount of time it takes to service a vehicle is terrible. No one gives you an update as to what's going on or how much longer it will be. When I made the appointment I would like to be told it would be a 6 hour job I live an 1:20 minutes (depending in traffic) away it was horrible ...this isn't the first time they did this (saying that didn't have an appointment when i did and taking that long to finish the servicing).

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 13, 2013

They did a great job.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 13, 2013

Good, fast service.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 13, 2013

The service advisors were friendly and helped me schedule my repair around my busy schedule.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 13, 2013

They were quick and courteous, very professional.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 13, 2013

All the people there are great ! And do a great job !

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 12, 2013

Great service

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 09, 2013

I was completely satisfied. I went in to get an oil change and they did it to my satisfaction.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 09, 2013

Easy service. They got me in right away.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 09, 2013

People polite and fast service

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 08, 2013

The service is great, but there was a very long wait.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 08, 2013

I am plaesed with the professionalism and assumed expertise but have resrevations about the rates.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 06, 2013

They are very fast and courteous.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 06, 2013

I am completely satisfaied

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 06, 2013

I have been going there since it opened up. They have great service. I don't have any worries when talking to Jeff.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 05, 2013

Service was good

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 03, 2013

Very good service

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
August 02, 2013

I always go to this location for repair. Sometimes they are slow to keep you informed on progress. My last vista Geoff kept me informed at all times. Communicated very well with progress of my 300.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 31, 2013

They did an excellent job. Have to wait for shuttle home which was ok. Don't have pick up service which made it very inconvenient.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 30, 2013

Every time I have taken my care in I have not had a problem and even if I have they have corrected it without any issue.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 30, 2013

Always feel like I receive fast, reliable service.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 27, 2013

Friendly and efficient staff.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 26, 2013

People were polite, service was excellent and work done to satisfaction.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 25, 2013

We had some delays in getting parts for the car and it took a day to get a rental.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 25, 2013

Good deals on oil change very good service

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 23, 2013

Noe and that entire staff know how to take of their customers.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 22, 2013

Their response and timely manner was appreciated... Service person was very respectful and explained things very well... However, the problem was not solved.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 19, 2013

Quick and reliable service.

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 16, 2013

Customer friendly, accomodating

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San Antonio Dodge Chrysler Jeep Ram
Verified Customer
July 16, 2013

From the time that I drove up to get my oil changed I was greeted with a smile and pleasant light conversation, then entering the waiting area they provide free coffee and I am able to watch TV while I wait but the wait is never long, then when I go to pay the ladies are so friendly and very helpful, which makes for a wonderful experience and I would recommend to all of my family and friends.

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