Close

SAF-T Auto Centers

(203) 883-6967
66 Verified Reviews
ctwlfd01@saftauto.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:30pm
T
8:00am to 5:30pm
W
8:00am to 5:30pm
Th
8:00am to 5:30pm
F
8:00am to 5:30pm
S
Closed

ADDRESS

121 N Plains Industrial Rd
Wallingford, CT 06492 USA

AUTO REPAIR EXPERIENCE

  • Neil Bilodeau, Owner
  • Established 1993
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 35 Years of Car Repair Experience

SAF-T Auto Centers Reviews

OVERALL RATING

66 Verified Reviews
5 stars
(46)
4 stars
(14)
3 stars
(3)
2 stars
(2)
1 star
(1)
by - Verified Customer March 27, 2017

No complaints whatsoever. First class and every way.

by - Verified Customer March 27, 2017

No appointment made, but took my car right in. Got it serviced in time frame promised.

by - Verified Customer March 27, 2017

Very happy.

by - Verified Customer March 27, 2017

Mostly a great experience. Given exact info on how worn brakes and tires are. Am 'reminded' about an unnecessary shock replacement every time I visit, but am not pressured into having work done if I decline.

+ Show more reviews
by - Verified Customer March 20, 2017

I had a strong belief part of my car's starting difficulty was more to do with the starter than the battery. Saf-T replaced the battery but not the starter. Next day, after $1500+ of other repairs, car left me in a parking lot, not starting, and costing me $75 to have it towed back to Saf-T, hire Uber, etc. I was then charged another $400 to replace the starter. Saf-T does good work and is generally reasonable. However, I do believe on this large repair, I could have saved approx $200 had the starter been properly diagnosed ($400-$150 battery-$75 towing).

by - Verified Customer March 14, 2017

Took me in same day as I called knew exactly what had to be done. They fixed everything, knowledgeable staff, always friendly and helpful.

+ Show more reviews
by - Verified Customer March 12, 2017

The Wallingford SAF-T Auto Center is the best repair facility in our area. I always get a thorough explanation of any work required. They are courteous and professional, the job is done right the first time and it's ready when promised. I know that my car is always well taken care of.

by - Verified Customer March 08, 2017

Service was quick and very professional.

+ Show more reviews
by - Verified Customer March 05, 2017

Good work, but thought the total price was high.

by - Verified Customer March 02, 2017

Neil is knowledgeable, knows what needs to be done and his staff gets it done.

+ Show more reviews
by - Verified Customer February 27, 2017

I only trust one person to fix my Audi properly, and that's Jorge at SAF-T auto. I ran two auto repair facilities. Out of the three shops, I've worked at over the years and had the displeasure of experiencing poor work performed on customer's cars from other garages I have to say the only place I trust is SAF-T auto. Jorge is the best, and most honest technician that I've ever worked with, and the owner Neil couldn't be more honest, straightforward, and nice to his customers. I have recommended SAF-T auto several times and will continue to do so. I can get my car fixed for less elsewhere, but as the new college student, I don't have money for Jorge to fix the mistakes made by other technicians.

by - Verified Customer February 26, 2017

Excellent service.

+ Show more reviews
by - Verified Customer February 23, 2017

Neil is always courteous. Explains what was done, and what I may need in the near future.

by - Verified Customer February 22, 2017

Excellent.

+ Show more reviews
by - Verified Customer February 21, 2017

Very courteous staff and very knowledgeable.

by - Verified Customer February 20, 2017

All of the repairs done to both of my vehicles were needed in order to keep them running safely. Very happy with the results.

+ Show more reviews
by - Verified Customer February 15, 2017

It was great.

by - Verified Customer February 15, 2017

My time at Saf-T Auto Centers was good.

+ Show more reviews
by - Verified Customer February 14, 2017

Great experience. The work was done well and the service was really good.

by - Verified Customer February 12, 2017

It's always a good experience at Saf-T

+ Show more reviews
by - Verified Customer February 09, 2017

Great.

by - Verified Customer February 09, 2017

It was great service.

+ Show more reviews
by - Verified Customer February 01, 2017

Everything was great.

by - Verified Customer January 31, 2017

Needed fast service without an appointment ... Took my car in and was fixed in 2 days .. Great Job.

+ Show more reviews
by - Verified Customer January 31, 2017

My experience was as it should be. The repairs were explained in a manner I could understand and nothing was done with me knowing. I would recommend Saf-T Auto to anyone who had a car issue that needed to be repaired.

by - Verified Customer January 31, 2017

yes yes!

+ Show more reviews
by - Verified Customer January 30, 2017

All I can say is (Jorge and Neil) please keep up the good work.

by - Verified Customer January 29, 2017

Always top notch care here...diagnosis and repairs fully explained.

+ Show more reviews
by - Verified Customer January 26, 2017

In my many years of mechanical repair business. I have never experienced a facility like Saf-t Auto Center. They are so honest and reliable. They render excellent customer service no matter who they deal with. I would recommend them over any other company.

by - Verified Customer January 19, 2017

Fast and reliable!

+ Show more reviews
by - Verified Customer January 18, 2017

Always an excellent experience with Neil & Saf-T Auto - Thank you

by - Verified Customer January 12, 2017

Fast, friendly and courteous.

+ Show more reviews
by - Verified Customer January 11, 2017

Fixed the main problem now they will fix another minor problem.

by - Verified Customer January 02, 2017

Good job and price.

+ Show more reviews
by - Verified Customer January 01, 2017

Always happy with there work.

by - Verified Customer January 01, 2017

Ive been going to SAFT for about 15 years. They're awesome!!

+ Show more reviews
by - Verified Customer December 27, 2016

Knowledgeable!

by - Verified Customer December 15, 2016

Completely satisfied with the people and service I received.

+ Show more reviews
by - Verified Customer December 14, 2016

Was treated well and as always work was done very well!

by - Verified Customer December 12, 2016

Wonderful! Wouldn't go anywhere else.

+ Show more reviews
by December 30, 2013

We've used SAF-T Auto for a number of years, they seem to be reasonable, honest and fair priced.

by December 26, 2013

They treat me very well. They do great work, they really know cars. The customer service is good.

+ Show more reviews
by - Verified Customer December 20, 2013

Well, the work that they did for me was recommended by another shop. The work was very good, they told me what it would cost before hand, and didn't charge me more than what they said.

by December 11, 2013

I received reliable service there, they're pretty honest about what they're doing there.

+ Show more reviews
by December 10, 2013

They do a good job. They do what they're supposed to do, and tell you what needs to be done, and they're usually correct.

by - Verified Customer December 04, 2013

They're fast, they're knowledgeable, and they do a good job for a right price.

+ Show more reviews
by - Verified Customer August 13, 2012

They are very accommodating as far as scheduling you quickly.

by - Verified Customer August 13, 2012

The place that I take the auto demonstrates true professionalism, openness, honesty, in their communication. A real desire to do what is needed, in the most expedient manner, but also with an eye for economics. They have reasonable costs. They are a pleasure to be with. That's why SAF-T Auto is the best, and why I have been going there for twenty years.

+ Show more reviews
by - Verified Customer August 10, 2012

They are extremely fast and professional.

by - Verified Customer August 09, 2012

I went in without an appointment, and I went in and got an appointment, I told them I needed it done in an hour and a half, they got it done in an hour and a half. I would recommend them to anybody.

+ Show more reviews
by - Verified Customer August 09, 2012

They gave me a ride to and back to work. And they have a candy jar.

by - Verified Customer August 03, 2012

I trust them.

+ Show more reviews
by - Verified Customer July 31, 2012

They were able to figure out what was wrong with the truck, they were able to fix it, that was good. But it was something I could fix myself.

by - Verified Customer July 30, 2012

It was just a good experience overall at every time.

+ Show more reviews

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
96

Our assessment of the SAF-T Auto Center in Wallingford revealed an excellent technician and service adviser team. Two of the three have been working together for 14 years and all are ASE certified! Their recent addition of an apprentice, ready to learn from this experienced duo, shows a noteworthy commitment to the long term stability of this shop. We found they have the tooling and specialized diagnostic equipment we would expect to find at one of our Certified shops. Convenience is also a priority of this shop. They offer a local shuttle service, or should you decide to wait while your vehicle is being serviced, WiFi is available in their comfortable waiting area.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Established in 1978
SAF-T Auto Centers has been servicing the Wallingford community for over 20 years, owned and operated by the Bilodeau family.
We offer shuttle service to local community.
Specializing in all general automotive repair and maintenance including brakes, suspension, tune-ups, exhaust, heating and cooling systems, warning light diagnostics, electrical systems diagnostics, batteries, and Manufacturer Scheduled Maintenance. We can take care of all your automotive repair and maintenance needs.
Call Today!!!
Mention RepairPal and save 10% off your first repair bill.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by SAF-T Auto Centers
after start up the airbag warning light co...
The air bag light on means there's a fault in the air bag Safety Restraint System. Air bags are a serious safety item and should not repaired by a trained automotive technician. They have the equipment and diagnostic tools to work on them safely.
i hear a squeak in the right front wheel....
Are you driving? Is it while applying the brakes, Is it happening while turning or while on bumpy roads? There are so many things that can create a squeaky noise. It is best to have a qualified automotive technician take a look. Good luck!
My airbag light is on again. Can I discon...
Each vehicle manufacturer has its own malfunction indicator lamp (MIL) reset procedure; however, if your light is on, then you have an issue with that system. Disconnecting the battery will only clear the computer's memory along with the vehicle's adaptive learn. The problem still exists.
I need to know if my failing water pump co...
The failing water pump should not affect the lubrication system at all. The debris in the engine oil has to be coming from somewhere else in the engine but not from the cooling system.
Air bag light is on.
The air bag light on means there's a fault in the air bag Safety Restraint System and they will not deploy in an accident. Air bags are a serious safety item and should not repaired by a trained automotive technician. They have the equipment and diagnostic tools to work on them safely.
car shakes when i apply the brakes to stop
The reason you car shakes (I would think in the steering wheel) is that you front rotors have over heated and now have high and low spots causing the pads to catch and then repeat over and over gain. People used to say (and some still do) that the rotors are warped. You can have the rotors machined if they have enough material left on them or if they are under or near the minimum thickness you should replace them. If they are too close the the minimum thickness the rotors can not dissipate the heat produced from the friction between the rotor and the brake pads and are very likely to "warp" gain.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
my cadillac sts started overheating ever s...
I know this sounds like a silly question but are you sure that you put the thermostat in correctly. If you did you could have an air pocket in the cooling system. I would see what the bleed procedure is for your vehicle.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
My hood won't open. What can I do or w...
Your cable might be broken. You might be able to reach up underneath the front of the vehicle and manually release the hood latch.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
i replaced my o2 sensor and now i keep get...
The code you are getting is Heated Oxygen Sensor Heater Resistance Bank 1 Sensor 1. This code does not necessarily mean that the Oxygen Sensor's heater is bad, you could have a problem in that circuit. That's why you always want to diagnose the part as bad before changing it.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
car is overheating. i've removed therm...
I would that that you have a water pump problem or a restriction in the radiator, either would cause low or now flow of the coolant through the radiator.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
How can I improved my gaz mileage, when it...
There are many things you can do to improve your gas mileage. I'm not sure what was replaced when they rebuilt your engine, but I would start with the basic maintenance such as a complete tune up also a fuel injection service and something to remove carbon from the internals of the engine could also help your fuel economy.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
I was driving down the street truck starte...
I would look to see if you have a secondary ignition issue or possible a mechanical (compression) issue.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
Is there anywhere on this site that I can ...
Try the Walker Exhaust website http://www.walkerexhaust.com/

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
I have a 2005 CAD SRX,the number 4 injecto...
You will need to have the ecm reflashed. However you do not have to go to a dealer, a well equipped independent repair shop will have a tool called a J2534 reflasher. When you do this you will also get any of the updates that where done to this vehicle by the manufacture. Your cost will be about $125 or so.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
Maintenance question
You have a timing chain, not a belt. Your timing chain does not have manufacture recommended maintenance.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
reaset oil maintenance light after oil change
1) Switch the display to trip meter A when the engine is running.
2) Turn the engine switch OFF.
3) While pressing the trip meter reset button, set the engine switch to the IG-ON mode (but do not start the engine, otherwise the reset mode will be canceled). Press and hold the button until the multi-information display indicates the the reset is complete.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
memuthomas@yahoo.com
Reset the system by the following procedure:

Turn the ignition key to the "OFF" position with the odometer reading shown.
Turn the ignition key to the "ON" position while holding down the trip meter reset knob. Hold down the knob for at least 5 seconds.

The odometer indicates "000000" and the light goes off.

If the system fails to reset, the light will continue flashing.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
My car has 114,000 miles and runs great. ...
The Motorist Assurance Program (MAP) has a recommendation based laboratory and field testing that shows most power steering fluids degrade measurably by 50,000 miles. Therefore, the revised steering and suspension UICS suggests a one-time exchange of power steering fluid at 50,000 miles, so long as a service interval is not included in the manufacturer's maintenance schedule. In addition, a vehicle's power steering fluid should be exchanged whenever a system component-pump, hose, rack & pinion unit-is replaced.

Neil Bilodeau
SAF-T Auto Centers
Wallingford, CT 06492
www.saftauto.com
My cadillac has 65,000 miles and I need to...
By your manufacture's schedule the only thing that you needed to replace @ 60k miles was the air filter element and cabin air filter.

Map
Get Directions to SAF-T Auto Centers

Asset 71
HIGH QUALITY REPAIRS
Your auto repair done right, only the work you need with no add ons.
Asset 72
TRANSPARENT PRICING
Our free estimator calculates a custom price for your vehicle repair.
Asset 73
GUARANTEED REPAIRS
Rest easy knowing you're covered by our RepairPal Nationwide Warranty.