everything was great.
Uneventful, good repair; excellent communication before, during, and after the work was done. This garage is great to work with, and they support local schools; they will definitely have my family's business going forward.
Chuck is a fantastic representative for RPM. Regularly goes above and beyond. He is professional, friendly and respectful.
Honest, not pushy, good service.
Staff was very friendly, professional and took care of my car problem quickly.
Chuck is one of the most professional and courteous service advisors I have ever dealt with. The level of service he provides is unparalleled.He is kinda cute too. ;)
They do good work!
Good job. This was my first visit to RPM. I will now bring any car problem to you. Great service, thanks
1st visit. Will come back!
Customer service was excellent. I was in and out in no time! i will be back for sure.
Like my experience, but was taken back by all the other repairs!
Chuck at the front desk IS your company.
I return to RPM because I never doubt their honesty.
The staff at this shop are always courteous, professional and accommodating. The work has always been completed correctly and once when I needed a significant amount of work done they called several times to update me on status.
The service agents were wonderful, very polite and respectful!
Very friendly and fast service. Will be back.
I will highly recommend this shop to my friends.
honest and excellent
The staff were courteous and went above and beyond in diagnosing my car when I had only brought it in for an oil change.
Good at building strong relationships with clients!
Paid to have brake and tail lights fixed, one light is still not working on week later.
The work was much more expensive that anticipated, and we have been coming to you for years. It was also indicated I could wait while the work was performed, but I was made to wait an hour longer than I was told.
Dan was very knowledgeable and respectful. The customer service I received was outstanding. I would certainly recommend to anyone.
Dan Welsh was always a gentleman, fully explaining all. Other RPM shop I have used is equally good.
They did a great job
Dan was extremely helpful and friendly. Look forward to coming back to the shop in the future.
Everyone is always very helpful.
I am from out of town and my Jax family uses RPM at two locations. I wanted a second opinion on some repairs made out of state that I want to go back on and RPM gave me a very good opinion for me to use with my home vendor (which I like) to help me get the problem fixed.
Chuck was great to work with. He kept me informed and reviewed costs before proceeding with services. Great experience!
Great experience with helpful staff.
Great job; efficient and honest.
Very friendly people and the service was excellent and fast
Thought I needed an alignment, I didn't. They could've very easily charged me for an unnecessary job, but the employee explained why I didn't need it. I appreciate folks who take the time to help me understand rather than acting as if I wouldn't.
Ask for Chuck. He's a true asset for RPM!
I was pleased with the work done and the service provided. RPM is reputable and reliable, and I feel good about trusting them with my vehicle.
I only had an analysis performed on a car I am trying to get ready for my daughter to drive. They did a great job of explaining exactly what needed to be repaired and I did not feel pressured to have the work performed there or not to get additional quotes based on their analysis.
I've visited this RPM location several times, and each time I'm treated like family. As a single woman, it can be intimidating to go into a car repair shop alone. The guys at RPM always treat me with respect, and I never feel like they're trying to take advantage of me. Chuck and Dan are great, and provide excellent explanations as to the work that was done! This location has a loyal customer in me!!
Good service but a little expensive for a relatively simple problem.
Excellent customer service
Good service, pleasant interaction. Felt respected and valued.
Dan and Chuck and crew are always terrific! Love having them in the neighborhood!
Great service and even better prices. I'll be back
We love your quality and proximity to our home. However, Dan was rude to me and my son as to the needed services for repair. He stated that the shop tried to contact me but my phone log showed one attempt at 5:02 pm. Then he was unkind with me and my son who picked up the car. This is unacceptable.
We are long time customers of RPM and have unreservedly recommended it to many others. Mark was the manager when we first started going there. We really miss him now. Fortunately, we also have a great relationship with Chuck. But, for the first time ever at RPM, we felt pressured on the phone and at pickup by the new manager to have repairs done that we didn't ask for. It was our first time working with Dan. We hope that he will be more tolerant of his customer's wishes in the future.
I'm a long time customer of RPM in San Marco. I definitely felt pressured to do more.
I've been taking the company and personal vehicles to this shop for quite some time. Service is good and repairs made in a timely fashion.
Great honest friendly guys... Highly Recommended!
Had taken my car in once as a first-time customer but still had some issues. They found the problem quickly and my car was finished soon after. They were even nice enough to cover a rental for me :)
I have been using this shop for the past few years. We are a 6 car family and have always been treated like royalty. They go above and beyond to make sure we are happy and that type of service, now a days, is priceless. Thank you RPM
I'm very satisfied with the work done to my vehicle...
Friendly folks at the front desk. Overall experience was good.
very impressed with quick service
Excellent service at a reasonable price.
Very professional, felt well treated.
Clean and organized facility.
It was as always a warm and friendly experience. They treated me like family and always do.
Excellent service. Timely response.
The experience overall was fine. I was able to get the repair done same day which was very convenient. The price charged was not competitive.
The final answer to my issue required three separate trips and two payments. Overall, I am still pleased with the service.
One of the NEW managers is rude, BUT I love the idea of a "small" local place to give my business to. Chuck is great; it is the other guy (there since about April or May of this year) who needs to go. Mark needs to come back!!!
The staff were excellent, professional, kind, helpful, and remembered me and went above and beyond to help us.
I will always choose RPM as my 1st car care choice
Great experience Well Done
Quick contact with findings from inspections so the vehicle could be fixed quickly.
Been using RPM for years! Great service!
Great guys, always do a fantastic job. Chuck and I talked through the repair, and he told me what was actually needed to fix my ac fan, and what was just making a noise (as it has been since I got the car 100k ago, and it's never affected the ac). So the noise is still there, but he saved me $900 off the first quote I had! I won't take my car anywhere else
I like RPM. I've noticed that sometimes their service interval recommend service is different than the dealer and can cost more.
Honest, capable and reasonable what else does one want in a repair shop
Great customer service
its simple for me I TRUST THEM
The staff at RPM is always mindful of your time and money.
It was a nice atmosphere as I waited and the staff was nice and helpful.
The management and the "pit crew" are all extremely helpful and the job is done to perfection. They all make you feel like family.
I am a regular customer at this shop and the last visit was very satisfactory.
The diagnosis was accurate, and repair and service were performed quickly and efficiently. Drop off and pick up were easy and fast.
Got oil change as requested.
They did a good job changing the oil/filter on my car.
The last few times I've been to this shop, I've had unexplained, specific, and similar problems with my vehicles even though they are different makes, models, and years.
My last experience was terrible..they told me a bolt was inside my oil pan..wow..the bolt wasn't in the oil pan upon having my car worked on in another shop.
It was an oil change, it was done timely and correctly. The service guys were good fellas.
Everyone was very friendly and the service was great. No trying to sell me something I didn't need, which I really appreciate. Will definitely be returning.
Chuck is the best! Knowledgeable, polite, and HONEST!
Very fair and reasonable prices. The service team was very courteous.
EVERY EXPERIENCE IS PERSONABLE
I took our work van for annual service check and oil change; also asked them to check for a leak as we were having water pouring out of the back when parked on an incline, and some mildew issues inside. As always, the service was professional. Although they could not find the source of the leak, I know they looked well. I appreciated that they didn't think I needed tires replaced at this time, based on how little the van is driven.
I have always had good service at RPM
I would not recommend this shop they will try to take your money any way possible. They told me it would be approximately 80 -100 dollars to fix a fuel line called me 2 hours later to tell me it would be 550 then I picked it up and they charged me 80 dollars for just looking at it on the lift... I took it across the street to Pacheco's auto had it fixed in 1.5 hours for 1/5 of the price