everyone in the shop was professional and courteous.
Absolutely the only place I will ever take my vehicles. They always treat me, my wife and my friends beyond fairly! No haggling which is also great!
I live in Georgia and RPM was recommended to me by Discount Tire. My vehicle was repaired as promised and it's running great. I was impressed with the service given and since I'm in Jacksonville often, I will look to RPM for future repairs.
They were very helpful and informative. Unfortunately the problem is my transmission. Steve Called around and found some used transmissions for me and gave me a few quotes for having them installed, all before lunch. We ultimately decided just to purchase a new vehicle and Steve didn't charge for the diagnostics or his time. Needless to say we have become lifetime customers and have had to recently bring my husbands car in for a rotator and axle issue.
The staff was very professional and it was very clean.
I will go again in the future for my next oil change.
RPM does great work.
The customer service was great.
RPM is consistently awesome. I have a German-manufactured auto and they're typically priced 25-30% less than the dealership for services. They only fix what's needed and on my last visit they underbid their estimate and passed the savings directly to me. They have a permanent customer as long as we're in Jacksonville!
Brought vehicle in for lug stud repair and alignment. Work was completed same day. 20 miles after leaving the shop parts started falling out from under the vehicle. Returned to RPM first thing the next morning. Was first told now missing pieces did not fall off due to RPMs work, there was nothing the could do for me. They were going to send a woman back out onto the road in a potentially unsafe vehicle without even offering to fix the issue. Was again attempted to be sold unnecessary parts. RPM employees then blamed the problem on work that had been done elsewhere HUNDREDS of miles prior. Finally the manager agreed to replace the missing pieces and send me on my way. RPM did not recheck the alignment they had done the prior day, which was affected by pieces falling off. Later that day the manager from RPM called my husband to complain that I had come back in 'raising hell' about a problem with the alignment, when the problem clearly had nothing to do with the alignment.
Very good communication and timeline.
Professional and courteous
We go to RPM because we trust them - and they don't let us down. Integrity is a hard thing to find these days but RPM has it.
They were professional, punctual, and attentive to my needs. As always, RPM is a cut above all other repair facilities.
They told me the wait would be 35 minutes before they even got to my car for an oil change, but they were finished within that amount of time. They are very respectful and try to get you the beat deal for everything, whether they have the product or not. This place offers the cheapest oil change price for high mileage vehicles; even cheaper than Walmart.
The guys are so helpful and stand by their work. They went the extra mile to accommodate me. Will be coming back!
frequently take our fleet vehicles to river city for maintenance and repairs. always pleased with the speed and service quality of work performed, along with the professional office staff
Both I and my fiance's vehicles will continue to be serviced by RPM off of Main and airport road, I have always had good dealings and service with this location.
Pleasant. work was done in a timely manner and they were knowledgeable about my new car.
Always honest and reliable.
Honest and professional.
They are great.
I was very pleased with the Technical knowledge of your business.
I am beyond pleased with the trustworthy people, reasonable pricing, kindness, and timely service every time!
Highly satisfied with experience, I will definitely return.
Very fast oil change in and out.
Everyone was courteous and service was prompt.
Timely and friendly.
Friendly and very professional.
Very timely, courteous, honest. Will bring my car back.
RPM River City provides excellent service at competitive prices. Friendly staff.
Had my Jeep oil pan replaced.
Always friendly and helpful. Knowledgeable staff :)
I came in for an oil change. After coming home my car was leaking. The receipt they sent me home with stated "multiple engine leaks". I called and they had no record of the leaks. I went back and left it there overnight. They still said no leaks. I took pictures of the leak and the low coolant light and notification on my dash. I finally brought it to VW ($700) later I had a water pump that had to be replaced along with multiple seals. If RPM could have diagnosed this correctly the 1st time I was there I would not have had to miss 3 days of work and spend $700 to have it correctly diagnosed.
This ship is quick and convenient. I always fee welcomed.
We spent 5K on my husbands truck and less than a year later we are having to have many of the same things repaired again......
RPM does a good job but I gave them a $10 coupon when I checked my car in and I don't believe it was subtracted from the total when I checked out.
Great customer service.
They fixed my tail light.
All went well.
Staff always extremely courteous. Very timely manner for service.