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RPM Automotive - Julington Creek

(904) 844-0948
116 Verified Reviews
julington@rpmautomotive.com

HOURS
07:00
19:00
http://purl.org/goodrelations/v1#Monday
07:00
19:00
http://purl.org/goodrelations/v1#Tuesday
07:00
19:00
http://purl.org/goodrelations/v1#Wednesday
07:00
19:00
http://purl.org/goodrelations/v1#Thursday
07:00
19:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
7:00am to 7:00pm
T
7:00am to 7:00pm
W
7:00am to 7:00pm
Th
7:00am to 7:00pm
F
7:00am to 7:00pm
S
Closed

ADDRESS

12608 San Jose Blvd
Jacksonville, FL 32223 USA

AUTO REPAIR EXPERIENCE

  • Shawn Fuller, Manager
  • Established 2004
  • 3 Auto Repair Mechanics on Staff
  • 75 Years of Car Repair Experience

RPM Automotive - Julington Creek Reviews

OVERALL RATING

116 Verified Reviews
5 stars
(79)
4 stars
(24)
3 stars
(6)
2 stars
(1)
1 star
(6)
by - Verified Customer April 03, 2017

did a great job putting on my bull bar.

by - Verified Customer March 30, 2017

Excellent!

by - Verified Customer March 28, 2017

Nothing but a possitive experience. Good people and fair pricing. I will be back.

by - Verified Customer March 27, 2017

Really overpriced in my opinion, but seems like good work done.

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by - Verified Customer March 27, 2017

All as expected-No surprises

by - Verified Customer March 23, 2017

Great customer service, Fixed my problem in a timely manner.

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by - Verified Customer March 20, 2017

Great service.

by - Verified Customer March 20, 2017

I had a great experience and I will be back again.

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by - Verified Customer March 14, 2017

Excellent customer service...... Tommy is always very professional!!!!!

by - Verified Customer March 12, 2017

Very comfortable with service desk, made recommendations for repairs but no hard sell or fear tactics to purchase extra services. Will definitely use again.

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by - Verified Customer March 06, 2017

Service was good. Got car back same day.

by - Verified Customer March 01, 2017

RPM was able to fix a problem that another shop could not.

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by - Verified Customer March 01, 2017

Great job!

by - Verified Customer February 19, 2017

Overall satisfaction!

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by - Verified Customer February 16, 2017

Fast and Friendly! The repair fixed my car the first time and it did not cost me an arm and leg.
Thank you Tommy and Nick

by - Verified Customer February 14, 2017

I feel very comfortable coming to RPM. I never feel like I am being take advantage of.

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by - Verified Customer February 14, 2017

Very pleased with the service and very happy to come back time after time to this great location!

by - Verified Customer February 14, 2017

Tom was very professional.
Still have to wait to fully diagnose if problem fixed or requires follow up diagnostics.
So far A/C is working great, but he said to bring it right back if it malfunctions.
Hope the fix works, intermittent problems are hard to diagnose.

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by - Verified Customer February 13, 2017

Excellent.

by - Verified Customer February 12, 2017

good job

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by - Verified Customer February 09, 2017

I don't mind answering the questions but you should make writing a review optional or next time I'll just delete the survey email.

by - Verified Customer February 09, 2017

Schedule an oil change for my Mercedes M-350. Was completed earlier than promised and at about half the price charged by the dealer.

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by - Verified Customer February 01, 2017

Arriving based on suggestion from the previous day from desk clerk to come in the next morning as soon as the shop opens to have my car worked on quicker I did just that. Arrived at 7:30 am and was quickly checked in and told about a 40-55 minute diagnostic time frame. 3 hours from the point I had arrived and had my car checked in with only one other guest inside at the time I had still heard nothing from the crew. Finally I ask what the status of my car was and being curious of why it was taking much longer than expected and found out that my car was being taken for a test drive that I was not told about. Understandable that it needs it to find the problem but with no communication at that point it was quite aggravating to find that out while my car was out. 30 minutes from that point I was told that the main reason I came in ( low coolant light ) did not exist in my car when turning the car on. Showed the crew that it was indeed there by actually looking for it, and went back inside. At that point all I was told was that they were testing the coolant pressure and that was all. When I had checked my car in initially I had stated that if there was time to check why my headlight wasn't working that would be great. At the point in time of showing the crew the light, it had still not been done. Roughly 30 minutes later Im told that the work has been finished ( still with no checking in or suggestions or anything) and that they would check me out up front. They had also mentioned that they checked my low tire light and found that there was a nail in one of my tires. The crew patched said tire without my knowledge or consent and voided an agreement I had with sears auto for all 4 of my tires. The crew did comp that specific service due to failure of communication and affirmation of preforming said service, but my voided agreement with sears still stands. After being there for 4 hours at this point I was told that I was paying for my headlight that was fixed (which was fine but also not acknowledged before preforming said service.) and the diagnostic for the coolant. Just short about 100$ and told that no solution for the problem was found I was incredibly upset and wasted my time. While the crew was polite and courteous, I will unfortunately never be taking my car there again. My coolant light close to an hour after I left the shop and still currently came back on, but unfortunately I had work and could not take my car back and wait. My suggestion to the team at this location is regardless if its annoying or tedious or repetitive, check with your client about any changes or developments in the process to their comprehension.

by - Verified Customer January 29, 2017

I'll always be hesitant coming in for a random issue knowing I'm always going to spend the $120 just on a diagnostic fee, which most of the time does not apply to the repair. I also spent over $100 on part/labor for an O-Ring seal on my oil filter...which supposedly was causing a ton of oil leaking despite my driveway not having any oil leaks on it. My main issue of idling was resolved...so that's good.

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by - Verified Customer January 26, 2017

I love RPM I just wish it wasn't so expensive.

by - Verified Customer January 18, 2017

Great thanks

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by - Verified Customer January 17, 2017

Tommy was great!

by - Verified Customer January 16, 2017

prompt timely professional service

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by - Verified Customer January 08, 2017

Great service

by - Verified Customer January 05, 2017

Awesome! I feel like I have a place to take my car and keep it running another ten years! Need A/C next! I'll be back!

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by - Verified Customer January 03, 2017

I added rotating tires after the first request was finished and they let me get it done on the same day. I appreciated that!

by - Verified Customer December 28, 2016

Overall good experience. When I brought car back to fix the repair so to speak, treated well.

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by - Verified Customer December 27, 2016

The staff are warm, welcoming, and informed. Quality of auto service is excellent.

by - Verified Customer December 21, 2016

Already spoke with Tommy.

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by - Verified Customer December 19, 2016

The staff at RPM are the best.

by - Verified Customer December 13, 2016

They were all Great ,Only place to go and I tell all my Friends

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by - Verified Customer December 08, 2016

Best place I have EVER taken a vehicle to.

by - Verified Customer December 01, 2016

Worked to get my car finished as quickly as possible, would recommend.

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by - Verified Customer December 01, 2016

The crew is efficient, transparent, and always helpful.

by - Verified Customer November 30, 2016

Very satisfied with my first experience with RPM.

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by - Verified Customer November 29, 2016

Good people.

by - Verified Customer November 29, 2016

Friendly staff, excellent service.

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by - Verified Customer November 28, 2016

They are a very trustworthy and honest repair shop. I have no knowledge of car or car repairs and I trust RPM for all my automotive needs.

by - Verified Customer November 28, 2016

It was my first visit and I was extremely pleased

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by - Verified Customer November 28, 2016

Always reliable and quality work is performed.

by - Verified Customer November 27, 2016

top notch people

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by - Verified Customer November 27, 2016

RPM has established a record of performing quality work.

by - Verified Customer November 21, 2016

Great experience always

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by - Verified Customer November 20, 2016

I felt the price of the battery was a little high.

by - Verified Customer November 17, 2016

The reprogramming of the control module was not complete when the vehicle was picked up and I have to return it a second time.

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by - Verified Customer November 16, 2016

Was very nice

by - Verified Customer November 16, 2016

Rpm is the only place we take all out cars.

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by - Verified Customer November 15, 2016

This was the second time I have been to RPM, and both times were very positive experiences. Additionally, they were very reasonable with the price.

by - Verified Customer November 14, 2016

Staff is very professional and responsive to customer questions. However I will request estimates from other shops the next time a significant repair is needed.

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by - Verified Customer November 13, 2016

Love them. Always accommodating

by - Verified Customer November 10, 2016

They get the job done and I have always felt that they value me as a customer. Like Arnold says, 'ill be back'

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by - Verified Customer November 10, 2016

Excellent work. Have been bringing our cars to RPM for years.

by - Verified Customer November 02, 2016

awesome staff.

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by - Verified Customer August 09, 2016

RPM always takes care of my vehicles. I feel they are honest.

by - Verified Customer August 09, 2016

Excellent service as always.

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by August 08, 2016

The shop has so far completed repairs effectively and efficiently. The staff has always been straight-forward in explaining the process.

by - Verified Customer August 05, 2016

This shop did a wonderful job, They always take care of the problem. They never do anything that is not necessary

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by August 03, 2016

THE GUYS AT RPM WERE VERY HELPFUL AND UNDERSTANDING. THEY TOOK CARE OF MY CAR LIKE IT WAS THEIR'S. WILL GO BACK FOR SERVICE SOON.

by - Verified Customer August 03, 2016

They repaired my car as asked for a reasonable price. I could not ask for more.

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by - Verified Customer August 02, 2016

Very honest about issues. Quoted for several things, then decided I did not need to repair one part, so came in under estimate.

by - Verified Customer August 01, 2016

Very honest shop!

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by - Verified Customer July 28, 2016

Professional, ethical, logical troubleshooting method. Problem solved. It was my first experience there, and already used another location for break issues on another vehicle.

by - Verified Customer July 28, 2016

I was pleased all aspects of my visit to RPM, Julington Creek. Had new tires and wheels aligned.

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by - Verified Customer July 27, 2016

Outstanding customer service.

by - Verified Customer July 27, 2016

They listened to my concerns and addressed them. I took my car in for a second opinion.

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by - Verified Customer July 26, 2016

RPM at Julington Creek has a wonderful, knowledgeable staff. Their service is always great, honest and fair with their pricing.

by - Verified Customer July 25, 2016

Nice and clean, friendly people.

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by - Verified Customer July 25, 2016

Excellent customer service. Everything was done as they quoted and to our satisfaction.

by - Verified Customer July 22, 2016

Fast, friendly service, done right the first time.. Knowledgeable techs.. Quoted right, very competitive pricing... Saved me time and money... Got me back on the road same day!

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by - Verified Customer July 21, 2016

I knew I had something wrong with the front end They were quick in diagnosing the problem, fix it and made sure my vehicle was ready for my 600 +mile trip.

by - Verified Customer July 20, 2016

Overall I was happy with the service provided, but we did experience some delays which resulted in me having to wait and pick up my vehicle the following day. I was also overcharged but the gentleman at the front desk was great and quickly resolved the mistake by giving me a check for the for the amount I was overcharged.

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by - Verified Customer July 20, 2016

Very satisfied.

by - Verified Customer July 20, 2016

As usual RPM did a great job on my repair. They were courteous and kept me in the loop as to the progress and cost of my repair.

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by July 19, 2016

The last experience did not leave me with the impression that recommendations for repairs were in my best interest. I have dealt with Sean and Tommy for many, many years and they are outstanding. I trust them. This was someone new.

by - Verified Customer July 15, 2016

Everyone was very helpful. All repairs were explained completely.

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by - Verified Customer July 15, 2016

Great!

by - Verified Customer July 14, 2016

Good service - fixed right the first time.

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by - Verified Customer July 12, 2016

Excellent customer service and quality work.

by - Verified Customer July 11, 2016

Great job and wonderful customer service.

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by - Verified Customer July 07, 2016

The cleanest waiting room and most friendly staff I have ever encountered in an auto repair shop. They never talk down to me or take on a scolding tone that is all too common in repair shops.

by - Verified Customer July 07, 2016

As always, professional, straight-forward service. I trust RPM implicitly.

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by - Verified Customer July 06, 2016

Replaced water pump on a mini-van.

by - Verified Customer June 30, 2016

This shop has been upfront and reasonable on their prices so far with me.

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by - Verified Customer June 24, 2016

Prompt service, very clean and bright waiting room.

by - Verified Customer June 17, 2016

Service was as stated and completed on time.

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by - Verified Customer June 15, 2016

Tommy and Shaun always go far above and beyond our expectations. They provide amazing, helpful, courteous customer service. Very kind and humble men. Would recommend them EVERY day!!

by - Verified Customer June 14, 2016

This was my first experience and the service was very good.

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by - Verified Customer June 10, 2016

They are good.

by - Verified Customer June 08, 2016

I have used RPM - Julington Creek a number of times. They are always very helpful and responsive. I feel that they go out of their way to do the best job possible.

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by - Verified Customer June 01, 2016

Nick is so nice.. explains everthing.. I know if he says it needs to be done then it needs to be done.

by May 27, 2016

Only use for convenience.

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by - Verified Customer May 20, 2016

Good service and work well done.

by May 20, 2016

Always professional and courteous.

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by - Verified Customer May 17, 2016

The alignment on my son's vehicle was way out of alignment and we had RPM realign the wheels after we purchased new tires. The repair was handled quickly and professionally and the total cost was very reasonable.

by - Verified Customer May 17, 2016

Quick and friendly service.

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by - Verified Customer May 13, 2016

This RPM does great work. They replaced my alternator at a fair price and I have had no problems since.

by May 13, 2016

Came for an estimate, never informed there would be a charge until came to pick up my car. Argued about bill but no resolution. Estimated repair prices very high.

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by - Verified Customer May 03, 2016

They were great! They identified a problem that was covered under an "extended add-on warranty" from the manufacturer and told me to bring it to the dealership because the repair would be free there. Perfect... honest.

by - Verified Customer April 26, 2016

Every time I would spend a ton of money on my daughter's car something else would break. Also charged me 250.00 dollars for front breaks only, not even turning the rotors on a Honda Accord with 26,000 miles on it. Then said they would not warranty it if anything went wrong because they did not turn the breaks which by the way did not need it. They said the reason for the high cost was because they were ceramic. Ceramic breaks for my 2014 Corvette Z51 package was only 100.00 for the fronts and that's with triple piston Brembo breaks! That was the straw that broke the camels back so to speak. Now I tell all my friends of my experience.

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by - Verified Customer April 20, 2016

Very good. Basic oil change, but done quickly without an appointment at the end of the day. Recommended other repairs but did not pressure me at all.

by - Verified Customer April 18, 2016

Very good service.

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by - Verified Customer April 08, 2016

Never resolved the issue.

by - Verified Customer April 08, 2016

I love RPM. I have had work done at 2 different locations from simple oil changes to complete break job! There have been opportunities for them to tell me that I needed more work than I did and over charge but they did not! they have honored coupons, they give back to my local school and the guys are always polite and professional.

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by - Verified Customer April 01, 2016

I have never had anything but positive experiences with the staff at RPM. They are honest about what I need to have done and what can wait. They never try to oversell.

by - Verified Customer April 01, 2016

Always courteous and knowledgeable. They do what needs to be done.

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by - Verified Customer March 22, 2016

Super friendly, always take good care of me. Reasonable and trustworthy.

by - Verified Customer March 14, 2016

Dealt with Shawn...excellent service...polite and explained everything.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • Bosch Service Network
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

RPM Automotive leverages the latest in automotive technology. Each of our facilities is staffed with highly trained automotive technicians that service your vehicle to the highest standards. Using state of the art equipment for all makes, models and years, our team is able to identify the issue and find a solution that ensures you are driving a safe and reliable vehicle.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
93

The Julington Creek location of RPM Automotive has been serving the local community since 2004. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with great customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “professional”, “courteous”, “reliable”, and “awesome”. This location features a team of automotive technicians whose commitment to ongoing training ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, rental car, early bird drop-off, and a waiting area with wireless Internet are all available for your convenience.


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