RPM Automotive at The Avenues

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avenues@rpmautomotive.com
9148 Phillips Hwy
Jacksonville, FL 32256 USA
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OPEN NOW
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7:00am to 7:00pm
OPEN NOW
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7:00am to 7:00pm
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7:00am to 7:00pm
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Closed
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7:00am to 7:00pm
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Closed
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7:00am to 7:00pm
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7:00am to 7:00pm
Call now:
(904) 701-0275
64 Verified Reviews

Auto Repair Experience

  • Bobby Thomas, Manager
  • Established 2001
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 52 Years of Car Repair Experience
RepairPal Scorecard

The RPM Automotive-Phillips Highway location has been serving Jacksonville and the surrounding area since 2001. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, to tires and wheel alignments, as well as your scheduled maintenance needs. For your peace of mind, they back their work with a 12-month / 12,000-mile warranty. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “knowledgeable”, “reliable”, “trustworthy”, and “accommodating”. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Bobby Thomas, Manager
  • Established 2001
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 52 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

Amenities

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • Bosch Service Network

Message from the Shop

RPM Automotive leverages the latest in automotive technology. Each of our facilities is staffed with highly trained automotive technicians that service your vehicle to the highest standards. Using state of the art equipment for all makes, models and years, our team is able to identify the issue and find a solution that ensures you are driving a safe and reliable vehicle.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

64 Verified Reviews
by - Verified Customer August 05, 2016

Good job, quick, and they always, always treat me like a valued customer. Thanks guys.

by - Verified Customer August 03, 2016

Great as always.

by - Verified Customer August 02, 2016

Very professional, friendly and efficient. Fair prices. On time. Bobby was a super valued employee to deal with. A+

by - Verified Customer August 02, 2016

Good shop.

by - Verified Customer August 02, 2016

As always, had a great experience. They gave me an estimate and did the work for that amount. I trust the service and the price.

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by - Verified Customer August 01, 2016

Standard oil change; simply excited that's all my car needed this visit!

by - Verified Customer August 01, 2016

I always have a positive experience at RPM with Bobby and his crew. I trust them completely with my car.

by - Verified Customer August 01, 2016

Very friendly and fast!

by August 01, 2016

Very helpful, friendly, and honest.

by - Verified Customer July 28, 2016

Friendly; they did the work on time.

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by - Verified Customer July 27, 2016

Completed repairs in a timely manner, at a fair price. RPM did NOT go on a quest to find unnecessary repairs, which is what the Lexus Dealer did.

by - Verified Customer July 27, 2016

The counter staff is very nice & informative. Very pleased with my mechanic & his ability to figure out my issue in a timely manner & it actually be repaired correctly with no other issues. I did not feel pressured in any way.

by - Verified Customer July 27, 2016

They know me, I like the service desk workers, always kind.

by - Verified Customer July 25, 2016

They are competent and honest mechanics.

by - Verified Customer July 25, 2016

Prompt courteous professional!

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by - Verified Customer July 25, 2016

They are courteous and informative.

by - Verified Customer July 21, 2016

We are ALWAYS so happy with our prompt, professional, and reasonably priced service that we receive from RPM. The staff is amazing, and they make us feel like family!!! HIGHLY Recommend you give RPM at The Avenues a try for your next automobile servicing.

by - Verified Customer July 19, 2016

I feel I can trust them. They don't sell me services I don't need.

by - Verified Customer July 13, 2016

Excellent!

by - Verified Customer July 13, 2016

Informed and excellent service

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by - Verified Customer July 11, 2016

Excellent customer service. EVERYONE one speaks to is very pleasant, nice and helpful. If they don't know an answer to a question, they will tell you they don't know and try to get you the answer - no BS.

by July 06, 2016

The process was quick and I was able to get in an out quickly.

by - Verified Customer July 06, 2016

Very helpful!

by - Verified Customer July 01, 2016

The customer service was excellent along with the price I got quoted for. The wait wasn't that long as well.

by - Verified Customer June 30, 2016

I've been taking my cars to RPM for about 3 years and have never been dissatisfied with the service, courtesy, and professionalism of the personnel.

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by - Verified Customer June 29, 2016

Had my spark plugs changed on a previous visit was told they would need to be changed and a proximate time and cost.

by - Verified Customer June 28, 2016

Longtime customer, they are honest and very attentive to details.

by - Verified Customer June 27, 2016

Excellent Service

by - Verified Customer June 24, 2016

We love RPM because they are honest, trustworthy and always get the job done asap!

by - Verified Customer June 24, 2016

Three things stood out that you do not always get in an auto repair facility: 1) Clean location. Don't think a lot of places realize how important this is. 2) Friendly service. I think a lot of companies know how important this is, but the associates don't. RPM has a friendly staff. 3) Quick service. Was supposed to take much longer than it actually took. Thank you for that.

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by - Verified Customer June 23, 2016

Fantastic service, very friendly and knowledgeable staff.

by - Verified Customer June 22, 2016

Quick, friendly, explanatory and always satisfactory.

by - Verified Customer June 21, 2016

Bobby and team are always incredibly helpful and responsive.

by - Verified Customer June 20, 2016

Very considerate, reasonably time efficient, explains repairs/service so easily understood and reasonably priced.

by - Verified Customer June 17, 2016

My experience was very good and pleasant. Everyone was really nice and when I came back to get my car they knew my name when I walked in. Love it.

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by - Verified Customer June 16, 2016

I had a great experience at RPM. Friendly customer service and a great atmosphere. I would recommend their service to anyone! Honest and reliable!

by - Verified Customer June 15, 2016

Very friendly employees, fairly priced, good work.

by - Verified Customer June 15, 2016

Experienced associates, dedicated work.

by - Verified Customer June 13, 2016

They treat me (a female) with respect and honesty. They never push to repair things without my permission or understanding what is needed to be repaired.

by - Verified Customer June 09, 2016

I have complete faith in whatever Bobby Thomas and Brian tell what should be taken care of for my car.

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by - Verified Customer June 09, 2016

Very friendly with quality work.

by - Verified Customer June 08, 2016

Excellent service.

by - Verified Customer June 01, 2016

I brought my daughter's car in for a diagnostic and when we got the results Tiffany was very helpful in letting us know what we should get done first, which my daughter is planning on taking care of very soon.

by May 27, 2016

As always, friendly,extremely helpful, honest and fair priced.

by - Verified Customer May 26, 2016

Good service, very friendly but expensive.

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by - Verified Customer May 25, 2016

Had brake work done on my 2003 Ford Taurus , as always service was prompt, efficient and the staff was friendly and helpful. I have been doing business with RMP for years, back when they only had one location and considered the people at the Avenues location to be my friends. I would not use anyone else unless forced to go to the dealer.

by May 18, 2016

Good service.

by - Verified Customer May 17, 2016

Always professional and I feel the RPM on Philips Highway is honest. Repairs and service have never required returning for the same work. I have been a customer for years.

by - Verified Customer May 17, 2016

Always a joy with excellent service, honesty and integrity.

by - Verified Customer May 16, 2016

Nothing but kindness and honesty has come from the staff. Great car care to boot!

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by - Verified Customer May 13, 2016

It was excellent as always. In replacing a part, one of the workers accidentally broke an attachment. As usual, they were honest with me and let me know of their error. I ended up having to bring the car back for a quick visit to take of the issue. But they took me in and replaced the attachment quickly! I value their honesty.

by - Verified Customer May 13, 2016

Excellent customer service!

by - Verified Customer May 12, 2016

Nice, courteous, fast, knowledgeable.

by May 06, 2016

The staff and Bobbie have a lot of job knowledge

by - Verified Customer April 27, 2016

Pleasant service.

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by - Verified Customer April 26, 2016

Very friendly & thorough.

by - Verified Customer April 26, 2016

Great service.

by - Verified Customer April 21, 2016

Awesome customer service.

by - Verified Customer April 19, 2016

My experience is just like all my others.....which I why I always take my car to RPM first when I need service. I believe that I will get service, integrity, and information on my service required without any deception unneeded inflation or spin. I would recommend them to anyone.

by April 19, 2016

Prompt, friendly, fair service.

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by April 19, 2016

Place is very clean and you can tell they have a great relationship with their usual customers. I like the fact that they didn't pressure me into getting anything extra that I didn't need like most places, however when I left, I went straight to lunch with friends and they noticed my brake light was out, why wouldn't RPM inform me of this? It really upset me because I could have had someone run into me or gotten pulled over by the police which could have escalated very quickly. Overall I got what I needed, wait was long but the waiting area was clean n comfortable.

by - Verified Customer April 13, 2016

Good service.

by - Verified Customer April 04, 2016

Very fast and the work was done well.

by - Verified Customer March 30, 2016

It has been a while but I have had service at this location several times. The staff is always very friendly and ask what charity I would like to donate to. I've had no service work that had to be returned.

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