Bobby is a very helpful , knowledgeable and explains thing well . Never tries to sell you something you do not need . I trust. Bobby and RPM and that's why I bring my cars to you and would recommend your service to others.
As always, great service and friendly, helpful staff.
Nothing but praises. Very happy to them close by.
I will go back.
Thanks much, I was in and out with the right parts, which makes my wife happy, thus makes me happy. Thanks Much!!!
I asked for a repair that they felt was not yet necessary. This was a welcome relief from shops that try to push unnecessary repairs on customers.
people here are honest and provide superior service.
Toyota gave me a long list of 'needed' repairs, none of which would've solved my issue. RPM identified the problem and corrected it!
Friendly and knowledgeable staff
I will be back due to the pleasant atmosphere and seemingly honest employees. This is hard to find in the auto industry. The prices are a bit steep, but other than that, no complaints.
RPM always provide quality service.
I thought the customer service was very good. The window repair was successful.
always good service and people.
My family and I consistently find RPM to be an exemplary service provider.
Great service, super friendly
Brought a car in and they were ride and unhelpful
It is always a pleasant experience!
Was very pleased with the work.
RPM is always great, and Bobby is the best!
I had to return to the shop because the spare tire was left on instead of putting the original tire on.
It is always a good experience at RPM Automotive
I will always consider them first before taking my vehicle anywhere else.
Excellent customer service. The cost was within $50 of the RepairPal estimate. It was a fair price.
Bobby did a great job of explaining the job and working to find the correct replacement shocks. Ron
The AAA discount was great!
Can always trust the guys at RPM
Wish an estimate was given. The diagnostic fee was not given. Needed oil change and oil sending unit. Both was requested by me. Gas gauge problem was fixed by myself by getting a new gas cap. Don't even know what the diagnostic was looking for.
I was very pleased with the service.
I've been going to RPM for 4 years and I have always been satisfied with my results. I've never been pressured or felt obligated to have a repair performed at this shop. I bring my car here because I trust that they are honest and are not in the business to just to make sales.
I am always pleased with the service at RPM and recommend them to other people.
Great experience. Appreciate the calm, professional atmosphere and interaction with staff. Prompt, unpressured service.
With any air conditioner problem, the standard is replace everything. RPM made a real effort to replace just what was necessary. Thanks
Brought my Truck in with a stuck brake...RPM said they would try their best to get it done the same day and did!
Jason is awesome!
Great service & a fair price. Staff did a wonderful job communicating what the problems & options were in a timely manner.
I trust rpm to take care of my car every time I come in. Never have had a negative experience.
I had a problem that couldn't be replicated so I was asked to come back when the issue arose and they took care of me immediately. Great shop to have work done
Jason, as usual, exceeded my expectations with a quick turnaround and great service. Thank you!
It was great.
Customer service was great, service dept told me of repairs I needed but you all do not do.
This was me second trip and I will continue to go back.
I will always go to this RPM for car maintenance & repair. My car maintenance was done in less time than expected. I was very pleased.
Oil Change was done very well. the drain plug was cleaned prior to re-installation. excess drippings were removed and disposed of.
thanks for the new filter. it works great.
A+. I've been here for years and will continue to come. This is one of the only places I trust to repair my car. Continue to provide great service without scamming the customer.
Outstanding service. My car needed a very expensive fix up and they quoted me a very fair price and took the time to explain every part needed, what it did, how much it cost. As a young woman that doesn't know much about cars I really appreciated that. I'd highly recommend rpm to anyone looking for a reliable, friendly and personable shop to get work done on their vehicle.
Has always been an enjoyable experience.
Excellent. Thank you.
always the best in jax
Bobby and his team do a great job! I only have positive things to say about RPM at the Avenues. Great work!
My check engine light displayed on a Friday afternoon. I called the shop with concern and after explaining the symptoms, my issue was diagnosed and I took my car in immediately. My car was repaired and the diagnosis was absolutely correct!!!! I was back on the road within half an hour. Wonderful experience and thankful I didn't have to worry about the repair all weekend. Very happy with the service and the repair at 4 PM on a Friday afternoon.
Staff was courteous and professional. Work was performed in a very timely manner.
Team does a great job! I appreciate the strong customer service and passion they serve with.
Employees were very professional, friendly and polite.
Bobby was great at explaining what needed to be done!
Honest about what needed and did not need to be done.
A unique experience in car repair services. Would not hesitate to recommend them again. Good to know this is close by.
I had my oil changed. My air conditioner was blowing warm air. Report was that my air compressor was not engaging-either the clutch is bad or compressor is failing. All was explained well, as they always do.
We love RPM!
As always, even receiving news I don't want to hear, I never get the, 'They saw me coming' feeling that I have had at other places.
Happy with work don
Great work and the shop is very honest. I will return again and recommend they to everyone.
I appreciated the courtesy and the great quality of taking care of the customer.
Great work. I'll be back!
Excellent service, Bobby could not have been nicer, very professional experience!
I was stranded when the yellow light went on. RPM moved with speed and enabled me to complete my vacation on schedule. Thank you
They are always courteous and helpful. I received a quick diagnosis, and fast repair.
Your prices are a lot higher than what I'm used to paying elsewhere!
Good shop that has longer weekday hours, not open on weekends though.
Fast, clean, and professional
Bobby and the team are always the best. I always recommend RPM.
Friendly and professional.
Jason, Tiffany and Bobby are awesome.
It feels like family when you walk in and they are looking out for your best interest.
I would recommend RPM for a good car repair experience
Staff very professional and pleasant as always. Service all around excellent! Refer many to this RPM.
Every thing was explained to me and I will be back when I need something fixed. They paid attention to the real issues.
I truly appreciate the honesty that this shop displays. You have a new customer!
Fast, prompt, courteous
Very friendly and non threatening atmosphere.
I was told by my car dealer repair center that my car needed immediate and expensive repairs. RPM evaluated those same repair needs and gave me options relative to the repairs to be done in the future, but none of the repairs turned out to be an immediate need. RPM did not make me feel pressured into repairs that were not required at the time. Thanks for an honest evaluation RPM. You have earned the right to service both my vehicles from this time forward.
This was my first visit. I plan to return. Very friendly, clean, courteous atmosphere.
Trusted place and people for any car repairs. Trustworthy!!!!!
Long time customer and always happy
Great shop overall
This was my first experience with RPM Automotive after a friend recommended them, and it was a pleasant one. I felt the owner was honest in explaining what was going on with my vehicle and discussed all the options available to me. I look forward to working with them in the future.
totally satisfied with service
The staff Avenues RPM at are amazing. I truly enjoyed my experience with them. They were knowledgeable and patient. I intitially visited the San Marco RPM, but they turned me away because I received a diagnostic elsewhere. The staff at San Marco RPM were rude and short. Visiting Avenues RPM was refreshing and so delightful. I will definitely comeback for all my car needs.
I am always greeted by my first name and they always hear my car problem and say they will fix it. I have been going there for quite a few years and the same people have been there to help me. If you want the job done right.....Go to RPM on Phillips Highway, Jacksonville, FL
Very pleased. They quoted us a price that matched our calculated estimate, were courteous and went above and beyond to take care of us.
The usual excellent customer service and excellent workmanship..customer over 10 years!!!!
RPM Avenues is the BEST auto service shop in Jacksonville.
My experience over the years is consistently great customer service and communication. My only recommendation at this time is please check tire pressure and add air as a courtesy service. Last time I was in my tires were low and forgot to say something...I was having a timing belt replaced & tune-up, close to $1,000. When I picked it up the tires had not had any air added to them. Just a suggestion if you want to continue to separate tourself from the others. We have been loyal customers for awhile, G
Always a great experience here, they listen to what my needs are and do a careful look at what is acctually needed with perfect recommendations.
Excellent service. Staff is professional, courteous and prompt. I appreciate them getting my car repaired quickly in the busy Christmas holiday weekend. The office was also very inviting.
I have been doing business with RPM at The Avenues for over five years. Every experience from oil changes to major repairs has been a pleasure.
We drive 30 minutes to take our vehicle here because we completely trust the team. Thanks for all you do!
I only fill out surveys when they pay me to do them (i.e. never). I think so highly of RPM that I make an exception for them.
They were very accommodating! I had broken down at the beginning of a road trip home to Va with my cat! They let me bring him inside the office (in his carrier of course) and even brought some water for him. They explained to me exactly what was wrong and even called the store I usually get work done at to get the warranty for my alternator! Great customer service!
Service here is always wonderful.
RPM lives up to they slogan of Car Care with Integrity. More than once they have declined to do extra work on our vehicles that a dealership indicated needed immediate attention. They are honest and professional. When an expensive repair is needed, they will help you assess your best course of action based on your car's age, budget, etc.
Very disappointing experience. I've used RPM in the past and have been very pleased. After spending close to$700, I got in my car and the 'check engine' light was still on. I went back in the office and asked why the light was on. I was told that the light was on when the vehicle arrived at the shop. (I paid extra to have AAA tow to RPM over another repair facility.) I obviously knew that the light was on when the vehicle arrived at the shop, I expected more for my $700. They reset the codes and the light was off when I left. I expected a company that stresses INTEGRITY in association with its name to have checked for any warning lights and reset the codes before handing the customer their keys back and receiving payment.
RPM was very diligent in their assessment of the issue my car was having and in doing so saved me a lot of money.
Excellent, 5 stars
I've been using this RPM location for years because I know that things will be done well, and I will be treated professionally and fairly.
Bobby Thomas is excellent as well as the office staff & mechanics. highly recommend this location of RPM Automotive.
Excellent service- as always!
Had a recall done.
Excellent in every respect!
keep up the good work!
This was my first experience with RPM Automotive. It was highly recommended by multiple people and I see why. I needed a lot of work done on car and I expected to be there all day. Fortunately, that was not the case. Everything was done in a timely manner and all the employees were polite. I had a wonderful experience here and I will continue to bring my automobile here from now on. To every employee there, I pray you have a blessed and wonderful holiday.
It was our first time and their office and shop made a good first impression. However, it was the staff who made the care repair experience (which is always difficult) so nice. Will go back as they were pleasure to deal with.
Tiffany is very helpful answering questions and providing extra information when I need it.
I have always had a great experience at RPM and will continue to take our cars there for service.
As always an excellent no pressure experience. Quality work at a reasonable price.
RPM Avenues is the BEST auto service shop in Jacksonville.
No way to make appointments and you take your chances when you go: you don't know if they are busy or not even if you call first no guarantees it's irritating
Was very satisfied!
Long time customer. Everything super satisfactory as usual. will definitely return.
Everything was completed on time and I was treated very professionally.
Customer service it great! They treat everyone like family!
Everything was done. Right the first time great service
We drive 45 min one way to get vehicles fixed
Love the guys and gals
Trust and respect is and has always been our experience
They kept my car all day while I rented a car. They told me that they found nothing wrong my car. The next morning my car wouldn't start again, the starter was bad.
Jason and Bobby were very professional, courteous and respectful. I highly recommend your company. I am thoroughly impressed with what you were doing in Jacksonville
Problem was solved a bit pricey. excellent work
I'm glad to have a local repair shop that is honest and does the work right the first time. The staff is wonderful and I only recommend RPM.
Pricing is a bit on the high side but I'm willing to pay for quality work and the amazing customer service I get.
The staff is always friendly and knowledgeable!
Everything was handled professionally from start to finish
great folks at this store.
Friendly and professional
Spark plugs coils replaced
Quick and didn't pay much (:
Bobby has always treated us fairly and with respect. He treats every repair as it is the most important. He always takes the time to make sure I understand what my options are so I can make an informed decision.
I would recommend RPM to friends and family
This is an outstanding Shop with extraordinary employees.. Wish they did oil changes with customer furnished oil.. They are really good and very very honest.. Glad they are there!!!
The crew at RPM is always professional and the service I receive always meet my expectations.
Bobby is great and always treats me the utmost professionalism and respect
Everything was excellent.
Will continue to use
Bobby, Jason and Tiff are the greatest. Having been dealing with you guys since you opened there because of Bobby. The only place I will take my cars. Their team is the only one I trust! They are the BEST!
Staff is courteous and friendly.
Best car repair shop in Jacksonville
I think this place does a great job. I love the customer thank you certificates too.
Best repair/maintenance shop in town!
Luv you guys
RPM was great! Respectful, on time, and most of all the repairs were done correctly.
It was a great experience and I will continue to take my truck there for work that needs to be done.
Repair options were fully explained. Recommendation was made upon best benefit to me as customer. Was not most expensive but in my best interest. Work completed on schedule.
The RPM on Phillips Highway in Jacksonville Florida has fixed several of my cars. The price is reasonable and the staff is awesome!!
Good job, quick, and they always, always treat me like a valued customer. Thanks guys.
Great as always.
Very professional, friendly and efficient. Fair prices. On time. Bobby was a super valued employee to deal with. A+
As always, had a great experience. They gave me an estimate and did the work for that amount. I trust the service and the price.
Standard oil change; simply excited that's all my car needed this visit!
I always have a positive experience at RPM with Bobby and his crew. I trust them completely with my car.
Very friendly and fast!
Very helpful, friendly, and honest.
Friendly; they did the work on time.
Completed repairs in a timely manner, at a fair price. RPM did NOT go on a quest to find unnecessary repairs, which is what the Lexus Dealer did.
The counter staff is very nice & informative. Very pleased with my mechanic & his ability to figure out my issue in a timely manner & it actually be repaired correctly with no other issues. I did not feel pressured in any way.
They know me, I like the service desk workers, always kind.
They are competent and honest mechanics.
Prompt courteous professional!
They are courteous and informative.
We are ALWAYS so happy with our prompt, professional, and reasonably priced service that we receive from RPM. The staff is amazing, and they make us feel like family!!! HIGHLY Recommend you give RPM at The Avenues a try for your next automobile servicing.
I feel I can trust them. They don't sell me services I don't need.
Informed and excellent service
Excellent customer service. EVERYONE one speaks to is very pleasant, nice and helpful. If they don't know an answer to a question, they will tell you they don't know and try to get you the answer - no BS.
The process was quick and I was able to get in an out quickly.
The customer service was excellent along with the price I got quoted for. The wait wasn't that long as well.
I've been taking my cars to RPM for about 3 years and have never been dissatisfied with the service, courtesy, and professionalism of the personnel.
Had my spark plugs changed on a previous visit was told they would need to be changed and a proximate time and cost.
Longtime customer, they are honest and very attentive to details.
We love RPM because they are honest, trustworthy and always get the job done asap!
Three things stood out that you do not always get in an auto repair facility: 1) Clean location. Don't think a lot of places realize how important this is. 2) Friendly service. I think a lot of companies know how important this is, but the associates don't. RPM has a friendly staff. 3) Quick service. Was supposed to take much longer than it actually took. Thank you for that.
Fantastic service, very friendly and knowledgeable staff.
Quick, friendly, explanatory and always satisfactory.
Bobby and team are always incredibly helpful and responsive.
Very considerate, reasonably time efficient, explains repairs/service so easily understood and reasonably priced.
My experience was very good and pleasant. Everyone was really nice and when I came back to get my car they knew my name when I walked in. Love it.
I had a great experience at RPM. Friendly customer service and a great atmosphere. I would recommend their service to anyone! Honest and reliable!
Experienced associates, dedicated work.
Very friendly employees, fairly priced, good work.
They treat me (a female) with respect and honesty. They never push to repair things without my permission or understanding what is needed to be repaired.
I have complete faith in whatever Bobby Thomas and Brian tell what should be taken care of for my car.
Very friendly with quality work.
I brought my daughter's car in for a diagnostic and when we got the results Tiffany was very helpful in letting us know what we should get done first, which my daughter is planning on taking care of very soon.
As always, friendly,extremely helpful, honest and fair priced.
Good service, very friendly but expensive.
Had brake work done on my 2003 Ford Taurus , as always service was prompt, efficient and the staff was friendly and helpful. I have been doing business with RMP for years, back when they only had one location and considered the people at the Avenues location to be my friends. I would not use anyone else unless forced to go to the dealer.
Always professional and I feel the RPM on Philips Highway is honest. Repairs and service have never required returning for the same work. I have been a customer for years.
Always a joy with excellent service, honesty and integrity.
Nothing but kindness and honesty has come from the staff. Great car care to boot!
It was excellent as always. In replacing a part, one of the workers accidentally broke an attachment. As usual, they were honest with me and let me know of their error. I ended up having to bring the car back for a quick visit to take of the issue. But they took me in and replaced the attachment quickly! I value their honesty.
Excellent customer service!
Nice, courteous, fast, knowledgeable.
The staff and Bobbie have a lot of job knowledge
Very friendly & thorough.
Awesome customer service.
Place is very clean and you can tell they have a great relationship with their usual customers. I like the fact that they didn't pressure me into getting anything extra that I didn't need like most places, however when I left, I went straight to lunch with friends and they noticed my brake light was out, why wouldn't RPM inform me of this? It really upset me because I could have had someone run into me or gotten pulled over by the police which could have escalated very quickly. Overall I got what I needed, wait was long but the waiting area was clean n comfortable.
My experience is just like all my others.....which I why I always take my car to RPM first when I need service. I believe that I will get service, integrity, and information on my service required without any deception unneeded inflation or spin. I would recommend them to anyone.
Prompt, friendly, fair service.
Very fast and the work was done well.
It has been a while but I have had service at this location several times. The staff is always very friendly and ask what charity I would like to donate to. I've had no service work that had to be returned.