Romo Complete Auto Care and Muffler

2317 Thrift Rd
Suite G
Charlotte, NC 28208 USA
View map and get directions
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:30am to 3:30pm
8:00am to 6:00pm
Call now:
(704) 734-9763
27 Verified Reviews

Auto Repair Experience

  • Fidel Romo, Owner
  • Established 2006
  • 2 Auto Repair Mechanics on Staff
  • 19 Years of Car Repair Experience
RepairPal Scorecard

Romo Napa Autocare was established in 2006 and has been providing Charlotte and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “professional”, “knowledgeable”, “pleasant”, “honest”, and “courteous”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Auto Repair Experience

  • Fidel Romo, Owner
  • Established 2006
  • 2 Auto Repair Mechanics on Staff
  • 19 Years of Car Repair Experience


  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair


  • Early Bird Dropoff
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet


  • NAPA

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Overall Rating

27 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer February 20, 2017

Romo and his staff are true professionals (especially Louis). They treated me with respect and provided honest work and reliable work on every job. After one job, I heard a squeaky belt noise. I called them back early the next day and they replaced the belt for me - no problem, no charge. Top notch.

by - Verified Customer November 03, 2016

Great to see Luis back at the shop. I missed him.

by - Verified Customer August 05, 2016

They are great. They were efficient and they gave me a fair price.

by - Verified Customer August 03, 2016

The are the kindest people to do business with, very fair with honest pricing.

by - Verified Customer August 03, 2016

Prompt, courteous, professional and very reasonably priced. I wish all shops could be like this. Mr. Romo is a pleasure to deal with.

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by - Verified Customer July 30, 2016

The service was good. They are professional. They are very honest.

by - Verified Customer July 29, 2016

They did a really good job. Everything sounds good. I haven't had any problems. If I ever had to have anything done in the future, I would probably go there.

by - Verified Customer July 27, 2016


by - Verified Customer July 23, 2016

Service was professional.

by - Verified Customer July 08, 2016

They were pretty good and on point with everything. They are very consistent in helping me out. The prices were decent. I am satisfied.

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by July 07, 2016

They are honest.

by - Verified Customer July 07, 2016

He is complete with his service. He took really good care of me. It was really good customer service. I am a repeat customer. I haven't had a complaint yet.

by - Verified Customer July 02, 2016

They are friendly. It is fast service. He tries to offer deals to work with you. He lets you know exactly what's going on. He takes the time to find out what the issue is with the car. He does good work.

by June 30, 2016

It sucked. They kept saying it was something else. My car hasn't been the same since. I wouldn't recommend them.

Reply from Romo Complete Auto Care and Muffler – by romocomplete September 23, 2016

We appreciate your review and sorry you feel this way, our goal is to keep our customers happy, to our knowledge we have not encountered any of our customers with this complaint, but if you come we can address any issues you might be having.

by - Verified Customer June 28, 2016

Romo does great work, is friendly, and treats his customers with respect. He does a great job of getting you back on the road.

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by - Verified Customer June 14, 2016

It was great. They did my exhaust. I am a happy customer.

by - Verified Customer June 11, 2016

It is a great place. They are very professional and very nice people. He worked with me on the price. The owner is pretty humble.

by - Verified Customer April 07, 2016

It was satisfactory. My car works. He is a good person. I would recommend anybody to Romo.

by - Verified Customer April 05, 2016

It was a great experience. He did everything I asked and a little bit more.

by - Verified Customer March 24, 2016

We have a business and a fleet of vehicles. I probably have one in there once a week. They are very courteous and have excellent pricing. They don't try to sell you things that you don't need. They take care of their customers.

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by - Verified Customer March 23, 2016

Service was excellent. You can tell they actually want my business rather than treating me like I'm wasting their time by even being there like other businesses. I was thoroughly impressed.

by March 10, 2016

They are great.

by March 08, 2016

Had a lot of problems getting exhaust working but they finally get it working. Still not happy spending so much money though.

by - Verified Customer February 27, 2016

Friendly, honest, cordial and priced reasonably.

by - Verified Customer December 31, 2015

I like the quality service and work. Installation took awhile as owner was the only employee working at the time. He did his best to accommodate the customers coming in to have work done. Overall exhaust welding came out decent. I've noticed one or two exhaust leaks that I need to have taken care of when I can bring my car back to him to have it fixed.

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by - Verified Customer December 16, 2015

Awesome customer service and decent pricing.

by - Verified Customer December 07, 2015

They are very pleasant to talk to. Honest and reliable to get the job done right!

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