Run - don't walk - away from this place. Run like a rabid dog is chasing you!
I took my S40 here because it's close to my house. I asked for an oil change, a new strut to hold up my hood, new brake pads, and a quote on the turn signal auto-shut-off gizmo. I was clear that the first three things were authorized, and I'd wait on the quote to decide on the turn signal.
After several hours I got a call from the order-writer Larry telling me I needed a new CV joint and an air filter, too. He also quoted me on $182.50 for the turn signal gizmo, to which I replied, "For a 182 bucks I can turn off my own signal!" and declined to have that fixed. He didn't tell me anything about the brakes, but I figured they just went ahead and did them since it was pre-authorized.
Larry called later that day and said my car was ready. When I got there, they had done the CV joint, the hood strut and the $182 dollar turn signal gizmo, but not the brakes! I about had a heart attack and asked Larry to have that gizmo removed, stating that I couldn't afford to pay for that. He told me that they couldn't do it, and that I needed to talk to the owner. Larry spent a long time bamboozling me into paying for the gizmo and even knocked off $20. He gave me a sob story about how he was going to have to pay for it himself if I wouldn't, and that he'd get in trouble with the owner. Since it was late and I needed to be somewhere, I agreed. As I was driving home, I discovered that my radio antenna motor was grinding away (for like 30 seconds!) when I turned the radio on and off, and it had never done that before.
Of course, the next day I realized that I'd been hoodwinked and called the owner, Mike Trevathan. He agreed to put my old turn signal part back in, so I took the car back to him. When I picked it up a few hours later I discovered that my steering wheel was not straight. It tilted left by about 10 degrees. Being the symmetry freak that I am, I knew that it had to be straightened out or I would lose my mind. So, I dropped off the car again and told Larry what was wrong. I thought that maybe they put my steering wheel back on crooked when swapping out the turn signal gizmo, but it also could've happened when they were replacing the CV joint. (The joints and axles down there all eventually connect to the steering wheel, right?)
An hour or so later I got a call from Mike telling me that I was a dishonest person and that the steering wheel must have always been like that and I just hadn't noticed. He said that they never took off the steering wheel to fix the turn signal, and that I was just making up the whole thing - the radio included. Mike said he wasn't going to touch my car again and to come get it. He wouldn't even entertain the idea that the problem was caused when they replaced the CV joint and disconnected everything from the steering column! (And P.S., I'm NOT a dishonest person! I worry too much about karmic retribution.)
So as I said, run far away from Rocky Mountain Volvo - unless you want to receive poor service (bordering on fraud), and be personally insulted at the same time.