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Roberts' Automotive Diagnostic and Repair

424 Fields Ave, Dalton, GA 30721 Map & directions

Call Now: (706) 434-8063

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About Roberts' Automotive Diagnostic and Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
99
Technical Ability (?)
90
Tools & Equipment (?)
97
Customer Service (?)
86
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Charles Roberts, the owner, of Roberts Automotive takes great pride in the level of training and technical expertise of his shop. This RepairPal Certified shop was established in 2004 and is a 2 person operation. This enables Charles to be hands on with the repairs and also with his customers. This hands on approach is well received by his customers who describe Charles as the best Cadillac man around, efficient, honest, experienced, and knowledgeable. The team at Robert's Automotive also does the training and has invested in the automotive tools and computer diagnostic equipment that are required to make professional repairs to your modern vehicle. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty.

Message from the Shop

General Motors and Ford Motor Company product specialists

Auto Makes We Service

Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Hummer Jeep
Lincoln Mercury Oldsmobile
Plymouth Pontiac Ram
Saturn

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair

Customer Reviews 25 verified reviews

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Roberts' Automotive Diagnostic and Repair
Verified Customer
June 13, 2014

They did a great job, the work was done on time and he was very informative.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
June 10, 2014

He knows his stuff and he is certified. They are real expensive but it gets fixed correctly the first time.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
May 29, 2014

I have already recommended to others and I definitely will be going back there.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
May 27, 2014

He doesn't try to rip you off, prices are reasonable and he is a Christian man.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
May 20, 2014

They are by far the best shop I have ever gone to. He is accurate, service done in a timely manner, reasonable prices and I feel comfortable there. The customer service is great, they call you after a few weeks and check with you about how the car is doing.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
May 16, 2014

He is a very honest, nice, descent man.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
May 13, 2014

They always fix it right the first time, professional. They tell you what's wrong and give good quotes.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
May 07, 2014

They do excellent service, they are very timely and not overly priced, their prices are very reasonable in comparison with other shops. I have used them on more then one occasion and they have always done good work.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
April 30, 2014

He did a good job fast and didn't try and get any more money out of me. He was detailed, experienced, and knowledgeable in his technical talk.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
April 22, 2014

He does the best work on Cadillacs known to man.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
April 14, 2014

They explain all the work, they are very timely with the work, and they have really good quality in their work. They typically take the time to find out what is wrong instead of playing the replace the part game.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
April 10, 2014

I get good service and they explained everything, all the work was done correctly.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
April 08, 2014

I like the quality of service, the speed in which they finish the job and the price. He is a personal friend of mine and have known him for years.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
April 03, 2014

I have been going there for 20 years and I recommended them so highly because one time I took my car to several dealerships and no one could figure the problem out but this shop could for just 75 bucks.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
March 27, 2014

He didn't repair it the first time. I feel he is knowledgeable in general.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
March 13, 2014

They did a good job by doing what they said they were going to do. I had checked around for prices and this shop was the best.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
February 27, 2014

He had a reasonable price, did it quickly, and it was a good job.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
February 21, 2014

He did a very good job with my vehicle. I had some problems and he fixed them with no extra charge.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
February 19, 2014

I go there a lot and Charlie always does good work! My vehicles are done right the first time and I never have to go back.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
February 05, 2014

They are good people who do really good work, they do all the repairs that I want them to do.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
February 03, 2014

They were efficient, nice, and did a job at a reasonable price. They had good service. They fixed the problems. They are just a nice group.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
January 16, 2014

He is very honest with you and he doesn't keep you waiting and he tells you what he needs to do, when he isn't busy the car comes out faster than others. He is also a GM certified mechanic.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
January 09, 2014

They did everything really good for me, they did a good job. They were nice and courteous.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
January 03, 2014

They did a good job.

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Roberts' Automotive Diagnostic and Repair
Verified Customer
January 02, 2014

Good service. I got what I asked for and paid for.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon:8:00am to 6:00pm
Tue:8:00am to 6:00pm
Wed:8:00am to 5:00pm
Thu:8:00am to 6:00pm
Fri:8:00am to 6:00pm
Call Now:

(706) 434-8063

Auto Repair Experience

  1. Charles Roberts, Owner
  2. Established 2004
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 40 Years of Car Repair Experience