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RM Automotive

19248 Roscoe Blvd, Northridge, CA 91324 Map & directions

Call Now: (818) 356-8438

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About RM Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
92
Customer Service (?)
91
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our assessment of this shop revealed a team of five seasoned technicians, with 94 years of combined experience between them. Four of them are ASE certified and two have reached ASE Master Technician status. RM Automotive has demonstrated to us they have all the tools and equipment necessary to perform all the tasks we would expect of one of our Certified shops. We have found this shop to be conveniently located in the commercial district of a mostly residential area. They offer a shuttle service and rental cars are available should the need arise. Their comfortable waiting area offers wireless internet access. Hours of operation are 7:30 to 6:00pm, Monday through Friday.

Message from the Shop

We specialize in Honda, Acura, Toyota, Lexus, Scion and all Japanese car makes. We offer a 2yr/24,000 mile warranty on all repairs. We have free shuttle service and rental cars. Also, we are a AAA approved repair shop, with a 100% customer satisfaction score.

We offer diagnostics, all factory maintenance services, and we use all factory parts so you can be assured that your car will hold it's original warranty and will perform the way it was meant to perform.

As a complete auto repair and maintenance center we provide everything from quick oil changes, to brakes, to complex electrical diagnosis, to complete engine replacements, and everything in between. In fact, there's not much we can't do here at RM Automotive.

All of our technicians are factory trained, ASE certified, and we even have a Honda top tech winner. We are also a ASE approved Blue Seal shop

Auto Makes We Service

Acura Honda Hyundai
Infiniti Isuzu Kia
Lexus Mazda Mitsubishi
Nissan Scion Subaru
Suzuki Toyota

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Financing Free Inspection
Heated Waiting Room Loaner Car Rental Car Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 37 verified reviews (38 total)

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RM Automotive
Verified Customer
August 21, 2012

The people there are always courteous and helpful and do a good job at detecting the problem.

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RM Automotive
Verified Customer
August 20, 2012

Great service at good prices!

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RM Automotive
Verified Customer
August 20, 2012

They did my oil change cheaper than Jiffy Lube.

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RM Automotive
Verified Customer
August 16, 2012

I have been driving out of my way (20+ miles!) for over 10 years to patronize RM. Great shop, friendly & competent service.

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RM Automotive
Verified Customer
August 16, 2012

What I like about them is that they're straight forward and they're honest. I don't have to go back a second time. They do it right the first time. The technicians do what needs to be done right, the first time.

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RM Automotive
Verified Customer
August 15, 2012

I wish the dealer had been so kind, quick and reasonably priced. I wish the dealer had not tried to convince me that my front brakes were at 2mm when they are are 3.5mm, and have thousands of miles left before needing replacements.

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RM Automotive
Verified Customer
August 15, 2012

Very nice people.

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RM Automotive
Verified Customer
August 14, 2012

RM Automotive is a very competent auto repair shop. They preform the repairs in a very timely manner and their prices are very fair. I would recommend their services to anyone who wants a fair deal and excellent work.

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RM Automotive
Verified Customer
August 01, 2012

We are very happy with RM Automotive

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RM Automotive
Verified Customer
August 01, 2012

They are very friendly and helpful.

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RM Automotive
Verified Customer
July 31, 2012

The service provided is extremely professional. When repair is needed the work is thoroughly explained. I couldn't be more pleased with the service rendered.

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RM Automotive
Verified Customer
July 17, 2012

They are very concerned about customer satisfaction and very honest.

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RM Automotive
Verified Customer
July 13, 2012

It's very nice that they provide car rental service when you need it.

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RM Automotive
Verified Customer
July 09, 2012

Everyone here is friendly, personable and reliable. One less thing to worry about!

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RM Automotive
Verified Customer
June 27, 2012

I am very happy with the service and the coffee.

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RM Automotive
Verified Customer
June 27, 2012

Then men at RM Automotive have taken great care of all of our vehicles for years. We wouldn't go anywhere else.

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RM Automotive
Verified Customer
June 21, 2012

Fantastic service, great group of guys!

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RM Automotive
Verified Customer
June 12, 2013

After reading other reviews and talking to another customer I felt confident with their business. Finding and trusting an auto repair shop can be difficult. I am pleased with the work done and it was a fair price.

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RM Automotive
Verified Customer
June 07, 2013

I've been going to RM Automotive for a few years now. The service provided is top notch and questions are answered with options suited to your needs.

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RM Automotive
Verified Customer
May 31, 2013

RM Automotive is a very professional Japanese car repair service. The service is like the Dealer but the price is cheaper. I have never had any single problem or have been unhappy about their work performance for many years since I've been their customer. Honestly, I am not related or a direct friend with them so this is an unbiased review.

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RM Automotive
Verified Customer
May 30, 2013

Friendly, professional good service

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RM Automotive
Verified Customer
May 29, 2013

I have been going to RM Automotive for years and am completely satisfied with their service and trust them.

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RM Automotive
Verified Customer
May 16, 2013

The service provied by RM Automotive has been excellent. The quality of repairs done on my vehicles have been exceptional as well as the pricing and the overall customer service experience. I have never had to return any of my vehicles for poor quality work. The team at RM Automotive are committed professional to exceptional quality repairs, cost and customer service. I continue to recommend my family and friends.

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RM Automotive
Verified Customer
May 08, 2013

Very friendly and courteous. I get a ride to work after dropping off my car and the car is waiting for me when I get there. They go over all the work done.

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RM Automotive
Verified Customer
May 08, 2013

Reed and Mike have been our trusted auto mechanics for over 10 years. We wouldn't go anywhere else.

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RM Automotive
Verified Customer
May 01, 2013

They solved the problem I had and did a complete and thorough check of the car. Advised me of upcoming preventative maintenance with no sales pressure. Great job! Will be back.

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RM Automotive
Verified Customer
April 29, 2013

I would refer anyone to take their car to this shop if you are within the area. In summary, Excellent and Friendly Service, Knowledgeable, Free Shuttle Service within the area, Free Refreshments, and Free car loaner (if car maintenance/service takes longer than a day). The major differences between RM and my dealer are: 1) Price and 2) Free loaner and carwash at my Dealer. I rather save money and get comparable or even better car/customer service at RM than get a free loaner and carwash at the dealer. Savings and Quality of car/customer service means a lot to me.

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RM Automotive
Verified Customer
April 26, 2013

Good service. Knowledgeable staff. Made reccomendations but did not feel pressured to do anything.

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RM Automotive
Verified Customer
April 25, 2013

Great service and price. If the dealership price is too high, try RM Automotive for their free courtesy diagnosis and you won't be disappointed.

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RM Automotive
Verified Customer
April 19, 2013

My experience has been excellent. I appreciate their attention to detail, expertise and the quality, personable service.

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RM Automotive
Verified Customer
April 03, 2013

RM keeps on top of the maintenance and service for our vehicles. They recommend when work is required and will schedule it over a period of time. The work is excellent, any corrections are done immediately. They charge a fair price, always less than the dealership.

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RM Automotive
Verified Customer
April 03, 2013

Their repairs are done well, their shop is really clean, their staff members are really polite, and they do a lot of favors for you like driving you to work or renting a car for you. They also take the time to explain to you what went wrong with the car and why they are doing certain repairs. They even cover their own repairs with a long warranty. I don't know of any other shop that does all these things. Their service is incomparable.

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RM Automotive
Verified Customer
April 03, 2013

Great service , cheaper Than a dealer. Uses genuine Honda products, nice , courteous service .

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RM Automotive
Verified Customer
April 01, 2013

Love those guys there thank you.

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RM Automotive
Verified Customer
August 09, 2012

Great shop!

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RM Automotive
Verified Customer
May 17, 2012

Very professional, work is done well and on time.

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RM Automotive
Verified Customer
May 15, 2012

While I didn't feel pressured at that time to make repairs that weren't needed, the suggestions I got for the next visit included several expensive repairs, that I was told after I asked enough questions, that it was a safety necessity, but a comfort thing for the most expensive one, but those expensive repair suggestions put up a concern for me.

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RM Automotive
April 28, 2010

All I have to say is this is a top notch shop in every way possible. I have been coming here for years, and they are the only ones I will trust to work on my car.

John always helps me through the whole process of service on my car. He gives me a rental if needed and will even shuttle me to work or home if I do not need a rental car. Hell if I need John when the shop is not open I can call him on his cell phone(which I have had to do on occasion) where else do you get that kind of service?

As I said earlier these guys are top notch and are always there to help me, I think of them as friends and not just a place I get my car serviced. I can without hesitation send all my friends and family here and know they will be well taken care of.

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Hours of Operation
Mon - Fri:7:30am to 6:00pm
Call Now:

(818) 356-8438

Auto Repair Experience

  1. Michael Wright, Owner
  2. Established 2000
  3. 5 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 94 Years of Car Repair Experience