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Rick's Car Care

5724 Sellger Drive, Norfolk, VA 23502 Map & directions

Call Now: (757) 356-5592

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About Rick's Car Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
89
Technical Ability (?)
97
Tools & Equipment (?)
91
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Rick's Car Care was established in 2006 by Rick Kelso. Rick prides himself in the "old fashioned" service he is able to provide to his customers. This RepairPal Certified shop features an experienced staff of professionals who take the time to attend the ongoing training that is needed to help ensure accurate repairs are made to your modern vehicle. Rick Kelso and his lead technician are ASE Master certified. An investment has been made in the automotive tools and computer diagnostic equipment to ensure a wide range of repairs can be executed in a professional manner. These repairs are backed by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

Early Bird Dropoff Financing Free Estimates Free Inspection
Gas/Diesel Parts/Accessories Service Guarantee Shopping Nearby
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews 27 verified reviews (28 total)

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Rick's Car Care
Verified Customer
April 30, 2014

Word around town is they specialize in Mustangs. Did a great job, quick turn around.

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Rick's Car Care
Verified Customer
April 28, 2014

Exceptional service ,fast , clean , and safe !!

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Rick's Car Care
Verified Customer
April 28, 2014

They are fast, efficient and affordable. Also very professional.

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Rick's Car Care
Verified Customer
April 28, 2014

I have used them every day and they have never been wrong. The customer service is great.

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Rick's Car Care
Verified Customer
April 25, 2014

Great place for me but my friends would prefer weekend availability.

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Rick's Car Care
Verified Customer
April 25, 2014

Great Service, trustworthy, friendly.

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Rick's Car Care
Verified Customer
April 22, 2014

I have taken the car there 7 times and it's still not fixed. My last visit there cost me 750 dollars.

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Rick's Car Care
Verified Customer
April 21, 2014

They are still fairly new to me, and outside of an oil change I'm not really certain of their services provided. However, I've recommended them before because of their pricing.

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Rick's Car Care
Verified Customer
April 17, 2014

They were nice and very through, and the price was fair.

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Rick's Car Care
Verified Customer
April 17, 2014

They are very nice but I had some troubles with a gasket.

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Rick's Car Care
Verified Customer
April 15, 2014

I received good timely service.

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Rick's Car Care
Verified Customer
April 11, 2014

They did good work.

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Rick's Car Care
Verified Customer
April 10, 2014

They did a good job.

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Rick's Car Care
Verified Customer
April 05, 2014

I've had my vehicle serviced several times. Always with care and always done in a very timely manor. Also it was done on or below the quote.

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Rick's Car Care
Verified Customer
April 03, 2014

Service was amazing! Kept me in the loop throughout the work on my care and always making sure I was aware of prices and what was being done to fix the problems with my car. Everyone in the shop was great!

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Rick's Car Care
Verified Customer
April 03, 2014

They do good work and are friendly.

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Rick's Car Care
Verified Customer
April 02, 2014

I have always had great service done at Rick's Car Care, they always go the extra mile for their customers.

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Rick's Car Care
Verified Customer
April 02, 2014

Excellent service, quality mechanics.

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Rick's Car Care
Verified Customer
March 31, 2014

Very rude service, I will never send anyone there nor will I go there myself ever again!!!

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Rick's Car Care
Verified Customer
March 12, 2014

Rick's has always been reliable.

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Rick's Car Care
Verified Customer
March 10, 2014

I was charged over $100 for a "diagnostic" that was wrong... Quoted $1500 for a repair that was NOT needed, this information from a 2nd diagnostic from the dealership stating that the issue was totally unrelated, it would have been a $250 repair, the correct work was performed at the dealership the following week for $390... Either way, I saved over $1100. I would have been out of that money and still had an issue had Rick's done the work.

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Rick's Car Care
Verified Customer
March 07, 2014

They provided fast courteous service. I only got an oil change and tire rotation but would go back if I need additional work.

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Rick's Car Care
Verified Customer
March 04, 2014

Great service.

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Rick's Car Care
Verified Customer
February 25, 2014

Good service.

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Rick's Car Care
Verified Customer
February 25, 2014

Good service.

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Rick's Car Care
Verified Customer
February 21, 2014

Excellent & professional service at the correct price. Mechanics are extremely knowledgeable and friendly and take the time to explain what they did and why they did it.

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Rick's Car Care
May 28, 2014

Great Service- very friendly, efficient and honest. They always get our cars in right away and diagnosed and repaired in a timely manner. ~~Dawn

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1 verified customer did not leave comments but provided this rating:

(1) by Mary
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(757) 356-5592

Auto Repair Experience

  1. Rick Kelso, Owner
  2. Established 2006
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technician
  5. 35 Years of Car Repair Experience