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Rick's Automotive

(417) 887-2225

2121 S Campbell, Springfield, MO 65807

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Quality Affiliations

Specialties

Service & Repair Tire Sales/Repair

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Financing Gas/Diesel Loaner Car
Rental Car Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted

Customer Reviews (1 review)

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Rick's Automotive
September 05, 2012

I took my Jeep in to investigate a noise that was happning in the rear of the vehicle. They gave me a list of things they said was causing it and an estimate of $3,000 to fix. One of the things they listed was new brakes. They said that the pads were worn completely down. I had the breaks changed 6mths previously and had them check after this incident... there was nothing wrong with them.

The worst thing was that when I left, I couldn't brake. I turned around in the parking lot and went back to talk the office guy. He first contended that they'd told me the breaks were bad and asked why I would be surprised that they were having issues. I asked for an explanation as to why I didn't notice anything wrong with the brakes when I drove up... but could barely stop when they finished. He first claimed that because the pads were so worn taking them apart made the issue worse. When I pushed the issue he asked the mechanic who admited to not putting them all the way back on. When I became escalated he threatened to not let me take the vehicle off of the lot citing safety concerns and that he would contact the police and report an unsafe vehicle if I tried. At that point I admitted to knowing the brakes were new and welcomed him to contact the police.

He finally had the mechanic put the brakes back on and gave me the keys. The noise went away after a tire rotation and I've driven it over a year without problems related to anything they listed as needing repair. much of which they said was critical.

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