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Rick's Automotive

1001 E Main St, Cherryville, NC 28021

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Customer Reviews (1 review)

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Rick's Automotive
September 08, 2014

Terrible Customer Service, Terrible Experience, Terrible Mechanic. By far the worst experience I've had with a mechanic since I've owned a car. Absolutely no communication as to when the vehicle would possiblly be looked at or fixed. Multiple phone calls to find out the status met with "we haven't looked at it yet", "we're getting to it", "most likely it'll be tomorrow" and any other lame excuse you can think of. After a week and a half of getting the run around I finally asked for a specific time frame in which it would be finished. Rick told me I was an "impatient Yankee", to come pick up the truck and hung up on me. Do yourself a favor and go somewhere else for your vehicle repairs. Timeliness, communcation skills and overall customer service are completely lacking at this shop. We'll certainly never do business again and I hope you find better luck somewhere else. My experience with this auto shop was a complete an utter waste of time.

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