I Will be back for my oil changes and more than likely any work that has to be done to my car.
Quality service all around.
I felt well treated at the shop everyone was kind and helpful.
Excellent service! Candid about needed repairs. Didn't try to oversell. Courteous & competent.
These guys went entirely above and beyond for My wife and I. We were stranded on the highway. AAA hooked us up with Rick and Ray's. After checking out the problem we had to stay at a hotel for to wait for parts and repairs. Joe found us a hotel, took us there, and picked us up when the repairs were complete. Great communication through the whole process. Joe and Ed stayed after hours on Saturday to get us on our way. Joe called us on Monday to see how our trip back to Wisconsin was going. These guys set the bar for auto repair.
Very courteous and friendly, was in and out in no time. Everything was done right the first time. Would highly recommend to anyone.
I am very impressed with the service writers I spoke with, the tech who gave me a ride, the orderliness of the shop, the details given about my car, the close degree of communication and timeliness of info given. These are people I can see working with for the good of my car far into the future! They made me feel like having my business matters to them, and that they will continue to be thorough and upfront with me. Very happy!!
Outstanding customer experience ! It ranks among the top five customer experiences that I have had. I highly recommend them And will rely on them whenever I can for my future needs. Daniel
No more check engine light thank you.
What I appreciate the most of my recent visit @ Rick and Rays Auto Plaza is their honesty. I have a 1990 Chevy truck that's been with me for more than 20 years. I love this truck! One day I noticed white smoke coming out of the exhaust... like a chimney. I got online researched potential auto repair shops when I came across a website for Rick and Rays Auto Plaza. Had my truck towed and explained to one of the owners the problem I'm having. After driving,inspecting and testing they didn't notice any white smoke coming from exhaust. I couldn't understand, so I test drove my truck and they were right...no white smoke was coming out the exhaust! You can image the feeling I have knowing that I finally found an honest auto repair shop!
My experience was great, everyone was nice and knowledgeable.
I trust them and I like them, they are good. They did a job and did it well.
Thank you for the kind words. We do realize that our relationship depends on your trust. We are not perfect - We do try to take care of any concern that you might have. Thanks Ray K.
They always do a great job, always dependable. If anything goes wrong they are sure to make it right.
Thanks for the compliment. We strive to take care of all of your needs. We focus on customer service. Hopefully we can continue to service all of your car needs. Thanks Ray K.
They are a company right next door to a company that my father owns.
One thing that makes a big difference is convenient location. We are close to down town Fort Worth. Because we offer shuttle service - we are just next door to everyone. We offer loaner cars and rental cars for most repairs. Please check with us if you need anything. Thanks Ray K.
They do good work, they are reasonable, and they keep you informed on the progress and work performed.
We realize that communication is one of the keys to good relationship with our customers. We try to keep you in the loop on all the repairs that need to be done and our progress. Thank you Ray K.
Excellent service. They do a good job.
They gave me a quick and honest quote. They were able to complete all work in a timely manner. It was a great experience. They did a great job.
They are nice and helpful. Sometimes they will help me when I can't pay it all, they will let me make payments. Not everyone, but they help me. They warranty their work. I have known them for a long time so their word is good.
They are thorough and always able to identify the problem. They always take care of my cars.
For the most part Rick and Ray do a good job.
They do what they say and they are honest people. If you don't need it fixed they will tell you that you don't need it done. I had some brakes and I asked them to change them because they had lots of miles on them. They told me I didn't need them replaced because I had 10,000 miles left on my brakes. They're real friendly people. Some place you don't mind taking your car because they don't charge you when they don't do anything.
They had great customer service, they did honest work, their professionalism is great, and because I have already recommended them to a friend. They do a Triple A discount for me and other members.
They're just like family to me. They have been honest with me and have taken care of me without hesitation. I have kind of an antique Mercedes that they have kept running. I don't know what else I can say other than they are wonderful.
They do everything fair, they give you an honest estimate, and they get you in really quick. If I have any problems I take it there first; you're not going to find a better place to go to. They get you done and on your way to go.
They're very honest and they'll fit you in even if you don't have an appointment.
I've been dealing with them for the past three to four years and I haven't had any problems with them. Good mechanics are hard to come by.
I thought they were a good repair shop and they did a good job. They kept everybody informed and are very professional on that regard, and I wouldn't hesitate to recommend them.
They're very professional and very caring and concerned about my car. I feel like they are trying to give me the best price.
Quality service and quick. They are quick to take care of all of my problems. I like the people.
They got it done when they said they would. They got it done cheaper than most other shops would have.
They did a good job.
I don't really have any complaints. Not perfect, but don't really have any complaints.
They are trustworthy and have quick repairs. I have been going there for twenty years.
I was some what pleased with their work, they took time to find the problem. It was sitting at the shop for three months and they didn't want it to leave without being fixed. They lost the key and they had to make a new one. After they made a new key it wouldn't start the car, so I took it back to them. I don't know what they did. They kept it for three weeks before fixing it. I don't have any trouble. It's running fine.
I've gotten to know the guys over there and they seem to be very honest.
Very friendly service. They are very punctual. They make sure you are taken care of. If there are things that are coming up that need to be taken care of they let you know. They are very dedicated to their work.