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Rennen Imports, Inc.

(813) 876-0606

1917 W Kennedy Boulevard, Tampa, FL 33606

Overall Score

Message from the Shop

ASE Master Technicians/Blue Seal of Excellence Certified Tampa Chamber of Commerce Member, BBB Member, Bosch Authorized Service Center, Pioneer Car Audio Electronics Service, Tech Inspection Station for NASA and Chin Motorsports; Auto Repair, Race Preparation, and Performance Work for ALL European automobiles. Specializing in BMW, Porsche, and Mercedes-Benz.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Collision Repair & Paint Muffler & Exhaust Oil Change & Lube Service & Repair
Tire Sales/Repair Transmission Repair Upholstery Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Extended/Evening Hours
Heated Waiting Room Parts/Accessories Service Guarantee Warranty Accepted
Wireless Internet

Customer Reviews (1 review)

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Rennen Imports, Inc.
March 19, 2010

My 2003 BMW (rebuilt) had a defective ground cable causing the starter to malfunction. The cable was frayed and the problem was intermittent. Rennen Imports, Inc. erroneously diagnosed the problem as a defective starter. The starter was replaced but the shop failed to recognize that the faulty ground was the cause of the problem and not the starter. The cost of this repair was about $800. About four month later the replacement starter stopped working and Rennen Imports, Inc. proceeded to replace the starter again under warranty, still not recognizing that the cause of the problem was the faulty ground cable. Rennen Imports, Inc. charged an additional $500 to replace a $20 ground cable after spending numerous hours trying to diagnose the problem. I complained that the charge was excessive and they should have been able to diagnose the problem in less time seeing as only a limited number of problems could cause a starter failure (improper ground being one of the possible problems). In effect, I paid about $1,300 to fix a $20 cable since we now know there was never anything wrong with the starter in the first place. For these reasons I tried to reason with them to reduce the charges but they refused and even derided my car for being rebuilt, saying they never would drive such a car. This is a very unprofessional and dishonest shop, unwilling to admit error and unwilling to deal reasonably with its customers. I suggest people to stay away from Rennen Imports, Inc. By the way, they had my car in their shop for a full week so I was inconvenienced that much time without my normal mode of transportation, but they did not seem to care.

It's not worth the trouble to pursue a settlement, and that's what they rely on. People not willing to go without their transportation for very long for a couple of hundred dollars as they could hold the vehicle hostage if you do not pay. They just will never get me back as a customer, and I hope this complaint will persuade enough potential customers not to use Rennen Imports, Inc. for their car service.

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Reply from Rennen Imports, Inc. -  RennenFebruary 22, 2012 13:01

NOTICE REBUILT TITLE. 2003 BMW 325I VIN: WBAET374X3NJ30136 WAS DECLARED A TOTAL LOSS. There is always more to the story, he never reported this incident to the Division of Consumer Services that governs auto repair- why? HE'S A LIAR!!!