Good, honest and friendly.
Really good service and quality work, also affordable.
Clear information. Doing extra little things like changing 3 bulbs instead of the one included in my coupon. Great waiting area, with movies and even drinks!
I was in the shop for 5 hours waiting to get brakes and rotors. They were very courteous, but due to some unforeseen issues my waiting time doubled and my bill tripled.
The customer service was outstanding.
Very friendly. Very knowledgeable, did what they said they would do. Stayed in touch all the way through.
They quoted a price, completed the work when they said they would, and the charge was what they quoted. Friendly service and no issues/surprises.
They were fast friendly and had excellent service.
Great customer service, reasonable price, and did a good job.
An employee there, Ken, was more focused on making sure it was known that he was right rather than providing high-class customer service. I went in there to get my timing belt replaced. After opening up the engine, they said it was fine and sold me on the three other belts instead. They put the engine back together and did the belts and gave us an estimated finish time of 2pm. We didn't get our car back until 5pm, and when we took it out on a ride, the engine light was on and the speedometer didn't work. We brought it back immediately, and all Ken did was reset the light and said it was fine. Turns out the speed sensor was wiped out and had to get replaced, which was an additional $300, including parts and labor, which we decided to spend at a more reliable auto mechanic (how ironic). Most normal mechanics, when replacing the belts, would take out the belts and give them to us in order to use as spares when the other ones break. Upon requesting for the belts, we noticed that the mechanic had cut the belts, instead of slipping them off. I've never seen such terrible protocol.
I’m very sorry you feel negatively about your experience with us here at Reliable Auto Mechanics. I’d like to take a moment to address your concerns and possibly clear up any miscommunications we may have had. First, we had approval from you for a repair that cost around $900 for the timing belt, water pump, and tensioners. When we got into the timing cover, which required nearly as many hours as actually changing the belt, we saw what looked like a brand new belt and water pump already installed. We called you upon noticing this, saved you all of the money on this repair and didn’t even charge any diagnostic hours. We then suggested other repairs that would give you more value for your dollar. You declined all of those repairs except for the drive belts on the vehicle, which we told you were on the verge of snapping. There is no point in us or anyone cutting a belt off, it doesn’t expedite a repair. When you cut a belt, you still need to move the tensioner to put a new belt on, and if you’re going to move a tensioner, the belt will loosen anyway. Your belts broke as we were working on them. I believe I was the one who explained to you in the first place that we would be giving your belts back to you, and I thought I already explained when you picked up the car that the belts were beyond hope, if I didn’t, I apologize for my oversight. No one took a knife to your belts, it’s pointless.
When you returned with your speed sensor code, we took our computer to the vehicle, reset the code, and sent you on your way. The reason we did this is that when we took apart the vehicle and got down to the timing belt, we had to move many electrical components out of the way and unplug them. Often, this causes the vehicle to throw codes that are not real. We did not want to recommend a repair to you based on a possible ghost in the computer system. So we reset your codes and asked you to bring it back if the code came back and we would work with it then. The diagnostic steps are there to save you money, just like we promised to diagnose your timing belt situation before changing it which saved you around $900. Again Nathan, I’m sorry you feel negatively about your experience with us here, but I hope this clarifies to you what happened and that we wanted to serve you as we do all of our customers, to the very best and fairest of our ability.
Service writer was very accommodating and polite. Drinks were offered. Service was fast. All went well.
Comfortable waiting room, nice staff, good price.
They were very helpful. They went above and beyond what was required. Very friendly. The only reason for not giving a 10 is that I got the package on a groupon and don't know what their full prices are.
They took great care of my car.
Quick and professional.
Service was good.
I was very impressed by the customer service of Reliable Auto Mechanics. They were great at explaining everything.
Fast service. Didn't try to BS me on what was wrong with my truck or try to sale me extra stuff. Friendly honest people.
It was quick and at a good price.
The people was cheerful and treated me great!!! Was very honest to what the problem with my car was and gave me options on how to proceed.
They were very friendly and very efficient with the service. They gave me advice on some things about my car rather than try to tell me I need this and that done. Overall I was very happy with my visit to Reliable Auto Mechanics.
Personable - Great People - Good Service.