I’m very sorry you feel negatively about your experience with us here at Reliable Auto Mechanics. I’d like to take a moment to address your concerns and possibly clear up any miscommunications we may have had. First, we had approval from you for a repair that cost around $900 for the timing belt, water pump, and tensioners. When we got into the timing cover, which required nearly as many hours as actually changing the belt, we saw what looked like a brand new belt and water pump already installed. We called you upon noticing this, saved you all of the money on this repair and didn’t even charge any diagnostic hours. We then suggested other repairs that would give you more value for your dollar. You declined all of those repairs except for the drive belts on the vehicle, which we told you were on the verge of snapping. There is no point in us or anyone cutting a belt off, it doesn’t expedite a repair. When you cut a belt, you still need to move the tensioner to put a new belt on, and if you’re going to move a tensioner, the belt will loosen anyway. Your belts broke as we were working on them. I believe I was the one who explained to you in the first place that we would be giving your belts back to you, and I thought I already explained when you picked up the car that the belts were beyond hope, if I didn’t, I apologize for my oversight. No one took a knife to your belts, it’s pointless.
When you returned with your speed sensor code, we took our computer to the vehicle, reset the code, and sent you on your way. The reason we did this is that when we took apart the vehicle and got down to the timing belt, we had to move many electrical components out of the way and unplug them. Often, this causes the vehicle to throw codes that are not real. We did not want to recommend a repair to you based on a possible ghost in the computer system. So we reset your codes and asked you to bring it back if the code came back and we would work with it then. The diagnostic steps are there to save you money, just like we promised to diagnose your timing belt situation before changing it which saved you around $900. Again Nathan, I’m sorry you feel negatively about your experience with us here, but I hope this clarifies to you what happened and that we wanted to serve you as we do all of our customers, to the very best and fairest of our ability.