Reed's Automotive Repair
Hours of Operation
|Mon - Fri:||8:00am to 6:00pm|
|Sat:||8:00am to 5:00pm|
Message from the Shop
Close to the 15 Freeway, and close to Shopping.
AAA Aproved Auto Shop.
Auto Makes We Service
|AC/Heating||Check Engine Light||Diagnosis||Oil Change & Lube|
|Scheduled Maintenance||Service & Repair||Timing Belts||Transmission Repair|
|AAA Member Discount||Coffee||Gas/Diesel||Heated Waiting Room|
|Open Saturday||Se Habla Espanol||Senior Discount||Service Guarantee|
|Shopping Nearby||Warranty Accepted|
Customer Reviews (2 reviews)2 Sort by: Date |
Transmission in a 2001 Yukon XL blew a hydrolic line and was towed to Reed's by AAA - as they are a AAA approved shop. Reed's rebuilt the transmission in Dec 2013 but 12 1/2 months later the transmission failed again in Dec 2014. Warranty is 24 months / 24,000 miles - clearly within the warranty but after 3 weeks of trying (Now Jan 21, 2015) to get action on the repairs needed under warranty, still can't get Ney Reed to return calls and honor the warranty. Reed's hasn't said they won't honor their warranty verbally but they have done little to progress the warranty work. In the meantime, I'm without a vehicle and trying to work around the problem. I will be registering a complaint with AAA as well as Reed's is supposed to be an approved shop and AAA towed me there for the repair work. Reed's internet site paints a picture that a customer wants to hear - "pride", "high-quality, cost effective auto repairs","we go out of our way so your experience exceeds your expectations" etc - but they haven't delivered in my case to this point.
Horrible just horrible! They insisted I make an appointment. I dropped the car off knowing what needed to be done on my car. Three hours later I call and ask what time it would be done. They say they were going to be calling, they hadn't done what I asked them to do. They had found more codes along with I already knew needed to be done. I end up having to pick the car up the next day because of their ridiculous prices to fix the new item they found. Paid $85 for them to not do the work I agreed upon, and for them to tell me other codes were popping up. Don't think about arguing with them, when I did they refused to take my debit card and made me go get cash in order to pick up my car. I would never recommend these people! They might be cheap to begin with but definitely not in the end. They turned out to be a huge waste of my time and money!