rear door latch/lock problem on 2004 Ford Freestar

The back door latch pulls out, but the door does not open. I can't tell if the problem is with the latch or the lock.

by in Pullman, WA on November 10, 2010
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1 answer
ANSWER by , November 10, 2010
call the dealer and ask them if there was a recall. i remember a recall on the rear hatches on the early free stars. anyway, the latch is the issue. Roy