rear door latch/lock problem on 2004 Ford Freestar

The back door latch pulls out, but the door does not open. I can't tell if the problem is with the latch or the lock.

Asked by for the 2004 Ford Freestar
call the dealer and ask them if there was a recall. i remember a recall on the rear hatches on the early free stars.
anyway, the latch is the issue.