I actually didn't take any car there. Tom Williams took my car to this company for a detail job without telling me and they wrecked it, causing damage to the bumper, rear quarter panel, door and wheel. I never heard from anyone from RC and had to push Tom Williams to push RC to even get the adjuster to contact me. When I was contacted, their adjuster with Consumers Insurance gave me a low ball estimate with remanufactured parts and failed to follow Tom Wiliams' own recommendation to replace the door. When I questioned this later, I was told that's the way all insurance companies do business. Accidents happen but the lack of accountability at RC is troubling.