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Ray's Auto Service

1457 Broadway, Haverhill, MA 01832 Map & directions

Call Now: (978) 296-7742

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About Ray's Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
93
Tools & Equipment (?)
97
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Ray's Auto Service has been serving the community of Haverhill since 1965. Bruce Perrault has done a great job of providing his customers with great a great experience and this shows in the unbiased customer service scores this shop received. It's this great customer service and the commitment to staying current with the latest industry technologies and trends that make Ray's Auto Service a great place for you and your vehicle. This team of automotive professionals has demonstrated a commitment to ASE Certification and are capable accurately and professionally completing a wide range of repairs ranging from check engine light diagnosis and repair to tires and alignment and everything in between. They back their work with a 24-month / 24,000-mile warranty. Local shuttle service, rental cars, early bird drop off, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saab
Saturn Scion Smart
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

AAA Member Discount Coffee Early Bird Dropoff Free Estimates
Rental Car Service Guarantee Shuttle Warranty Accepted
Wireless Internet

Customer Reviews 32 verified reviews

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Ray's Auto Service
Verified Customer
January 15, 2014

They always do a great job and will tell me when they notice anything else that needs attention.

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Ray's Auto Service
Verified Customer
December 16, 2013

Great service.

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Ray's Auto Service
Verified Customer
January 15, 2014

The service is always top notch.

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Ray's Auto Service
Verified Customer
January 15, 2014

They are always professional, accommodating and helpful.

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Ray's Auto Service
Verified Customer
January 14, 2014

I have done business with them for about 40 years (since they were in Methuen) and have always been satisfied.

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Ray's Auto Service
Verified Customer
January 13, 2014

I can always count on the service being reliable.

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Ray's Auto Service
Verified Customer
January 13, 2014

Always professional , knowledgable and friendly. They do not recommend unnecessary repair work. Always helpful

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Ray's Auto Service
Verified Customer
January 11, 2014

The staff was very friendly and professional.

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Ray's Auto Service
Verified Customer
January 10, 2014

I've always been quite satisfied with their work. I feel confident that they give me good advice and that they know what they are doing--in other words, I trust them. I like their customer-service focus.

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Ray's Auto Service
Verified Customer
January 02, 2014

They are always responsive - they give me a quote and it is always accurate. The one time they made an error they fixed it immediately free of charge - I call that ethical.

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Ray's Auto Service
Verified Customer
January 02, 2014

Great service by professionals.

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Ray's Auto Service
Verified Customer
December 31, 2013

They are always friendly and proficient.

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Ray's Auto Service
Verified Customer
December 31, 2013

I love the service they provide.

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Ray's Auto Service
Verified Customer
December 16, 2013

Professional, courteous, and extremely nice staff and trusted service.

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Ray's Auto Service
Verified Customer
December 10, 2013

I have had repairs for twenty years at Rays Auto, never had a problem .

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Ray's Auto Service
Verified Customer
December 03, 2013

I like the service and the workers are very polite and very helpful.

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Ray's Auto Service
Verified Customer
December 03, 2013

Good work, good value.

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Ray's Auto Service
Verified Customer
December 02, 2013

Great service.

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Ray's Auto Service
Verified Customer
November 26, 2013

Ray's employees are always helpful They have provided me with rides home and picked me up anytime that the service needed a long time. Most recently they were able to fit me in on very short notice as I had been out of the area and was only going to be in town for two nights and needed an inspection as it was almost the end of the month. Ray's got me in and out quickly with no problem!

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Ray's Auto Service
Verified Customer
November 25, 2013

Excellent attentive staff

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Ray's Auto Service
Verified Customer
November 22, 2013

They are always very helpful and go out of their way to make sure any work they do runs smoothly.

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Ray's Auto Service
Verified Customer
November 14, 2013

You do good work.

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Ray's Auto Service
Verified Customer
November 14, 2013

Staff at Ray's is very knowledgeable, always courteous, and willing to go the extra step to make sure you understand the issue at hand, and are comfortable with repair decisions.

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Ray's Auto Service
Verified Customer
November 13, 2013

YOUR SERVICE IS ALWAYS GREAT.

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Ray's Auto Service
Verified Customer
November 01, 2013

They're professional, polite and stand behind their work!

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Ray's Auto Service
Verified Customer
October 28, 2013

Great customer service.

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Ray's Auto Service
Verified Customer
October 21, 2013

They do the work on time and excellent job. Provide rides from home if necessary.

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Ray's Auto Service
Verified Customer
September 26, 2013

Estimate is on target and car is ready when promised.

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Ray's Auto Service
Verified Customer
September 23, 2013

Great service.

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3 verified customers did not leave comments but provided these ratings:

(3) by 3 verified reviewers
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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(978) 296-7742

Auto Repair Experience

  1. Bruce Perrault , Owner
  2. Established 1965
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 24 Years of Car Repair Experience