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Randall's Autohaus

(228) 641-1483
74 Verified Reviews
randallsautohaus@cableone.net

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:30pm
T
8:00am to 5:30pm
W
8:00am to 5:30pm
Th
8:00am to 5:30pm
F
8:00am to 5:30pm
S
Closed

ADDRESS

2160 East Pass Rd
Gulfport, MS 39507 USA

AUTO REPAIR EXPERIENCE

  • Randall Field, Owner
  • Established 2000
  • 4 Auto Repair Mechanics on Staff
  • 85 Years of Car Repair Experience

Randall's Autohaus Reviews

OVERALL RATING

74 Verified Reviews
5 stars
(38)
4 stars
(22)
3 stars
(6)
2 stars
(1)
1 star
(7)
by - Verified Customer May 16, 2017

I like the fact that they tell me what parts that need to be replaced and inform me of the price before making the change.

by - Verified Customer May 07, 2017

Unable to explain the exact cause of what happened with my car. Totally different than what the codes actually indicated. They were however, very thorough, friendly, and professional. I wouldn't hesitate to take another BMW to them.

by - Verified Customer May 02, 2017

Took longer than expected.

by - Verified Customer April 04, 2017

It was great services an I will come back for more work...

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by - Verified Customer April 03, 2017

Friendly, very professional. Thanks for a great job.

by - Verified Customer March 28, 2017

Knowledgeable team.

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by - Verified Customer March 14, 2017

I have no complaints.

by - Verified Customer March 13, 2017

Very friendly staff. They provided me with an estimated time of completion for my repairs and finished it a whole day early. Car drives like new now!

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by - Verified Customer March 05, 2017

Everything went well generally speaking. The original problem, occasionally the vehicle no longer shifts, remains.

by - Verified Customer March 02, 2017

Nothing but good things to say. Very knowledgeable and straight forward group.

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by - Verified Customer March 01, 2017

Always great service.

by - Verified Customer February 22, 2017

Very satisfied. Fair price. Pleasant staff. Nice waiting room and good coffee.

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by - Verified Customer February 21, 2017

Best repair shop in MS!

by - Verified Customer February 20, 2017

Knowledgeable, courteous and quick!! Thank you

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by - Verified Customer February 13, 2017

All Staff friendly, clear on needed work to be completed..Enjoyed the waiting area ( with a sweet calming Dog )
Happy to say I will continue to work with this Auto Full Service Shop

by - Verified Customer February 12, 2017

Very quick timing belt replacement. Randall noticed my air filter was poor quality and got me a better one too for a good price.

Definitely coming back!

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by - Verified Customer February 12, 2017

As far as I can tell so far everything seems to be fine.

by - Verified Customer February 09, 2017

Honest & Trustworthy Quality.

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by - Verified Customer February 07, 2017

Great.

by - Verified Customer January 24, 2017

I am a repeat customer.

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by - Verified Customer January 19, 2017

Wonderful customer service

by - Verified Customer January 10, 2017

Randall's technicians know more than Peak BMW's technicians!

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by - Verified Customer January 08, 2017

professional and thorough

by - Verified Customer January 08, 2017

We spent $4k to $5k to fix and had to have it done again for another $4300 at the dealer. They said it was due to using after market purchased parts? I don't really know what to do about it. The Malfunction light never went off after fixing the parts and then replacing all the tires. The car started making all kinds of noises. Thanks, Val

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by - Verified Customer December 22, 2016

Great place to take your vehicle. I would not hesitate to recommend this place.

by - Verified Customer December 13, 2016

good shop,very knowledgeable.

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by - Verified Customer December 08, 2016

Incomplete work and had door handle knocked loose

by - Verified Customer December 06, 2016

I like the work done on my car, but I do feel it was a little pricey.

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by - Verified Customer December 05, 2016

The shop didn't call me back until two days after my visit. They said they would call me back the same day with a cost of repairs.

by - Verified Customer December 05, 2016

Great work, reasonably priced. Very clean shop

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by - Verified Customer November 16, 2016

I was very satisfied with the work on my car, will use again.

by - Verified Customer November 16, 2016

Great service. My car was fixed right the first time. Thank you!

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by - Verified Customer November 06, 2016

Great place!

by - Verified Customer November 03, 2016

Thanks.

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by - Verified Customer November 01, 2016

great job done. I recommended you to a number of friends in the area that have VWs who do not like the dealer

by - Verified Customer November 01, 2016

Very Good.

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by - Verified Customer October 20, 2016

It was great everyone was friendly and welcoming.

by - Verified Customer October 19, 2016

Randall fixed what wasn't working (convertible top failed to operate properly) but didn't stop there. He kept going to find what caused the problem and then fixed that. I feel confident my problem won't return.

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by October 18, 2016

Service took longer than expected due to short staffed. Pricing was a bit higher than expected

by - Verified Customer October 04, 2016

Outstanding service!

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by - Verified Customer September 30, 2016

Rude, up selling, poor excuse for a mechanic.

by - Verified Customer September 27, 2016

He does quality work and is willing to work around my work schedule. Same day walk-in appt is a great result of their commitment to put customer service first.

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by - Verified Customer October 01, 2015

The work gets done right.

by - Verified Customer September 18, 2015

Very good service.

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by - Verified Customer September 17, 2015

I was pleased with the service.

by - Verified Customer September 14, 2015

Great service.

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by - Verified Customer September 10, 2015

They are expensive but don't stop until a problem is fixed.

by - Verified Customer August 29, 2015

They saved me! They are professional, knowledgeable and reasonable. I was so fortunate to have them rescue me and my Land Rover in a pinch!

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by - Verified Customer August 26, 2015

Good knowledge and customer service.

by - Verified Customer August 25, 2015

I was treated with respect. Helpful answers to my questions (even the small ones) were given. Service was provided in a timely manner. There were no high pressure behavior to have a repair made. That was left up to me.

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by - Verified Customer August 19, 2015

POOR COSTUMER SERVICE, MANAGER MAKES DECISIONS WITHOUT CONSULTING WITH COSTUMER.

by - Verified Customer August 12, 2015

This business seems to be knowledgeable, reliable, and trustworthy. I have only had a few minor maintenance things taken care of so far, not any major repairs, so I can't really say how that might go - which is the only reason I hesitate to choose a "10" here!

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by - Verified Customer August 04, 2015

Fast service. Fair price.

by July 22, 2015

Friendly staff and one time quality service.

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by - Verified Customer July 21, 2015

Good service, nice waiting room, good prices.

by - Verified Customer July 16, 2015

Good service.

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by - Verified Customer July 16, 2015

Great service.

by - Verified Customer July 13, 2015

It's my habit to drive luxury European automobiles. But I can't afford them new. Having Randall's Autohaus in my community means I can drive late model used cars and get the service I need for less than the service costs at a dealership.

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by - Verified Customer July 10, 2015

Great friendly service.

by - Verified Customer July 09, 2015

Randall's can diagnosis a problem unlike Dr. House.

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by - Verified Customer July 07, 2015

Although they are the 'only show in town' when it comes to repairing European cars, they do not present the sense of urgency most customers want.

by - Verified Customer June 18, 2015

Nothing was fixed. They said they repaired my head gasket but it got worse and I had to go somewhere else to get my engine replaced.

Reply from Randall's Autohaus – by Randalls October 30, 2015

Mr Fuentes Randall’s Autohaus is very sorry you feel you did not receive the proper repairs to your vehicle. At the time of your repair your head gasket was bad. We at Randall’s wish you would have called or came by so we could talk about your vehicle.

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by - Verified Customer June 15, 2015

The service was good. The outcome was better than I had expected. The cost was very reasonable.

by - Verified Customer May 05, 2015

They were friendly and fast!

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by - Verified Customer April 22, 2015

Always have received good service and fair prices. Highly recommend Randall's!

by - Verified Customer April 13, 2015

They are always eager to help when my car has an issue or when I need an oil change. They also usually offer to give me a ride home if the service takes all day.

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by - Verified Customer April 07, 2015

Expensive and staff was rude.

by - Verified Customer April 03, 2015

Good service, fair price.

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by - Verified Customer April 03, 2015

Good service helpful people. Their expert alignment person was not in but since I needed it done. They pitched in and figured it out.

by - Verified Customer March 11, 2015

The people were wonderful, but I still had some issues with my car after I left there. Your prices are outrageous! I found out after the fact that I could have had the same work done on my car somewhere else for half the price. I was told I had an oil leak in the valve cover gaskets but come to find out later the leak was between the oil filter and the block. Which never got fixed! I would not recommend your establishment to anyone.

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by - Verified Customer March 03, 2015

They did a great job and were great with my daughter explaining in detail everything.

by - Verified Customer March 02, 2015

Fast, fair, reliable service in a professional setting.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
95

Randall's Autohaus was established in 2000 and has been providing Gulfport and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “helpful”, “reliable”, “professional”, “knowledgeable”, and “trustworthy”. A local shuttle service, loaner cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
+ More

AMENITIES

  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Loaner Car
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

Randall’s Autohaus offers distinguished maintenance of European cars for the Mississippi Gulf Coast. Our team provides “World Class” European automotive maintenance, repair, and service for BMW, Jaguar, Porsche, Peugot, Audi, Mercedes Benz, Cooper Mini and Volkswagen owners. Randall’s Autohaus is a member of the Bosch Service network of top independent repair centers. Bosch Service centers receive quality parts, diagnostic and wheel service equipment and training from Bosch, the largest original-equipment parts manufacturer in the world.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Cadillac
  • FIAT
  • Ford
  • Infiniti
  • Jaguar
  • Land Rover
  • Lexus
  • Lincoln
  • Mercedes-Benz
  • Mercury
  • Mini
  • Porsche
  • Saab
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Question Answered by Randall's Autohaus
Vehicle has 160k miles. Purchased vhcl at ...
hello,
yes, it could be a u joint, or you may need our custom tire balancing.
I would be glad to test drive the vehicle to see what is the problem.

randy field
randalls autohaus

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Asset 71
HIGH QUALITY REPAIRS
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