Q&A

My hybrid's heater stopped working during the coldest month. When the car was checked by the dealer, they found a "hole in the radiator caused by a rock", which is not covered by warranty and the battery was "going bad", which was covered by warranty. The battery problem was "probably due to the cold weather". I park in an enclosed garage every day and night, so would that really be the problem in southern, coastal Mississippi? Also, can you tell the leak is caused by a rock (conveniently not covered by the warranty)? The leak was small enough that smoke was used to find it. No warning lights came on, no leakage noted in my garage. Anyone have ideas as to the validity of their excuses?