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R& R TIME OF CYLINDER HEAD on 2000 Ford Ranger

DEAD CYLINDER

Asked by for the 2000 Ford Ranger
Silly question but what's the cause of the 'dead' cylinder?
NOT SURE ITS MY CUSTOMERS TRUCK OUT OF THE AREA AT A SHOP THEY ARE TELLING HIM THE HEAD NEEDS TO COME OFF TO SEND OUT TO A MACHINE SHOP WE ARE A MACHINE SHOP IN FREMONT CA. AND WORK ON HIS CARS, BIKES ECT HE JUST WANTED A LABOR QUOTE ON R%R TIME HE IS THINKING OF HAVING US DO THE WORK IF WE FIND IT TO BE A MECHANICAL PROBLEM, I DO KNOW THIS IT IS STILL DRIVEABLE AND HAS NO ENGINE NOISE I ASKED ALL THE BASIC QUESTIONS RELATED TO A ENGINE MISS AND I AM NOT SURE THE HEAD SHOULD COME OFF OR NOT UNTILL WE CHECK IT OUT
THANKS MIKE
D R ENGINES