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Quality Firestone Tire & Auto Center

12042 G Knott St., Garden Grove, CA 92841 Map & directions

Call Now: (714) 294-2379

About Quality Firestone Tire & Auto Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
83
Tools & Equipment (?)
94
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Quality Firestone is a family owned Firestone Franchise. Our assessment of this RepairPal Certified shop revealed a very experienced staff who care about their customers. The staff is anchored by 2 ASE Certified technicians and an experienced manager. They are capable of handling a wide variety of repairs ranging from complex alignment and suspension issues to check engine light repairs. Tires are what Firestone is known for and this shop has some of the best tire mounting and balancing equipment available to handle low profile and oversized wheels. Most work is backed with a 24-month/24,000-mile warranty. They also offer a variety of road hazard warranties to protect your tire purchase. Saturday hours, shuttle service, early bird drop off, and wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Early Bird Dropoff
Financing Free Estimates Free Inspection Gas/Diesel
Heated Waiting Room Military Discount Open Saturday Rental Car
Senior Discount Service Guarantee Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 20 verified reviews (21 total)

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Quality Firestone Tire & Auto Center
Verified Customer

John tells you like it is. My only problem is they are a bit over priced.

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Quality Firestone Tire & Auto Center
Verified Customer

Honest work, reasonable prices, stand behind their work.

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Quality Firestone Tire & Auto Center
Verified Customer

Have been a customer for many years. Knowledgeable mechanics and great front office people that I consider to be personal friends.

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Quality Firestone Tire & Auto Center
Verified Customer

Many years of satisfied service.

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Quality Firestone Tire & Auto Center
Verified Customer

John and Chuck provide great service, always aim to please, and are proactive.

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Quality Firestone Tire & Auto Center
Verified Customer

Always do a great job. Fair prices. Repairs done right the first time. Honest!

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Quality Firestone Tire & Auto Center
Verified Customer

Quality Firestone provides excellent, friendly service. They look out for their customers, don't over-sell repair work, and stand behind their work.

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Quality Firestone Tire & Auto Center
Verified Customer

I had a good service. They explained everything overall. They went over my car with me. At other dealerships they didn't check everything. I was really happy with the service I got here.

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Quality Firestone Tire & Auto Center
Verified Customer

They were very courteous, very professional, and did everything on time.

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Quality Firestone Tire & Auto Center
Verified Customer

They are fair with me and treat me right. They don't add repairs that I don't need.

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Quality Firestone Tire & Auto Center
Verified Customer

They did a great job. They are fast and efficient. They were courteous, clean, and neat.

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Quality Firestone Tire & Auto Center
Verified Customer

When people ask me where I get my tires, I tell them Quality Firestone.

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Quality Firestone Tire & Auto Center
Verified Customer

I never shopped around and they gave me a good deal. I had a screw in the tire. They did it quickly, and sent me on my way.

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Quality Firestone Tire & Auto Center
Verified Customer

They had good service. They were reliable and friendly. I've been going there for years.

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Quality Firestone Tire & Auto Center
Verified Customer

They are very friendly. He straight up tells me what is wrong instead of blind siding me. He tells me which is the most prominent thing to fix. If there are multiple things wrong, he prioritizes things for me.

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Quality Firestone Tire & Auto Center
Verified Customer

The service was done perfectly well. The people knew what they were talking about and they were trying to finish as soon as possible. They didn't have me waiting there for a long time.

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Quality Firestone Tire & Auto Center
Verified Customer

It's the only place I've taken my car in 10 years. They always get the job done in a timely manner without making an appointment. It's just awesome. It's nice that I can just drive there because my schedule is crazy and they always get me in.

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Quality Firestone Tire & Auto Center
Verified Customer

They are really nice. They really dedicate themselves to what they do.

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Quality Firestone Tire & Auto Center
Verified Customer

They have really good customer service. They are good at explaining what needs to be done including letting you know if it can be put off until later. They are very honest.

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Quality Firestone Tire & Auto Center
Verified Customer

They're fantastic!

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Quality Firestone Tire & Auto Center
November 20, 2014

Bought tires, they're good, service was okay. Prices were reasonable.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(714) 294-2379

Auto Repair Experience

  1. John Markworth , Manager
  2. Established 1997
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 83 Years of Car Repair Experience