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Professional Auto Diagnostics and Repairs, Inc

✓ RepairPal Certified
mleech@proautodiagnostics.com
7210 Warwick Blvd Ste C
Newport News, VA 23607 USA
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07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
09:00
13:00
http://purl.org/goodrelations/v1#Saturday
CLOSED NOW
T
7:30am to 5:30pm
CLOSED NOW
F
7:30am to 5:30pm
T
7:30am to 5:30pm
S
9:00am to 1:00pm
W
7:30am to 5:30pm
Su
Closed
Th
7:30am to 5:30pm
M
7:30am to 5:30pm
Call now:
(757) 785-9719
46 Verified Reviews

Auto Repair Experience

  • Michael Leech, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience
RepairPal Scorecard

Professional Diagnostics & Repair was established in 2005 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician, they are equipped with the tools and diagnostic equipment necessary to work on today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “friendly”, “talented”, “courteous” and "professional". Local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available.

Details

Auto Repair Experience

  • Michael Leech, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • NAPA

Message from the Shop

Professional Diagnostic's and Repair.
7210 C Warwick Blvd Newport News, Va 23607. Electrical and Automotive repair Specialist.
Our mission at Professional Diagnostics and Repairs, Inc. is to provide high-quality, competitively priced automotive repairs and service in a timely, ethical and friendly manner.
We strive to be a different type of shop, and we want to show you that we do care about you and your automotive needs. We are here to solve your problems, and help you to prevent unnecessary future repairs. Please review us after you have tried our service, we value the insight so that we can constantly strive to meet your expectations and keep you as a happy customer!
Sincerley, Michael Leech, President, Professional Diagnostics and Repairs, Inc.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

49 Verified Reviews
5 stars
(30)
4 stars
(13)
3 stars
(4)
2 stars
(0)
1 star
(2)
by - Verified Customer February 12, 2017

The business name says it all:
Professional - They are
Diagnostics - they are the engine whisperers

by - Verified Customer February 10, 2017

Thanks for last minute service.

by - Verified Customer January 29, 2017

Great experience

by - Verified Customer January 30, 2017

Jack is professional, courteous and informative. Mike (owner)took the time to spaek with me as well. Would love to see a discount for military retirees-only active duty now. Even if a slightly lower percentage. Thanks for taking my car in at a moment's notice and expediting.

by - Verified Customer January 29, 2017

The friendly staff and professional work means this place lives up to their name. Always good work at Professional Diagnostics!

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by - Verified Customer January 29, 2017

I appreciate the time they take to explain what needs to be now, and what can be done later on down the road.

by - Verified Customer January 26, 2017

Thank you!

by - Verified Customer January 19, 2017

This isn't our first time at the shop. They are very quick to diagnose problems at a reasonable price. Our cars are always well looked after.

by - Verified Customer January 15, 2017

I brought my mother in law's car to Mike and his crew at Professional Diagnostics to diagnose its inability to run. I am mechanically inclined perform most of my own repairs and services, the problem that was diagnosed and the repair that was recommended was exactly what was needed. The staff was extremely professional while communicating what needed to be done to make the repair.

by - Verified Customer January 11, 2017

Timely and respectful

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by - Verified Customer January 10, 2017

I appreciate the friendliness and professionalism of everyone I have met at Professional Auto. They have kept our car, now 9 years old, in great working order since we moved to coastal VA 3-1/2 years ago. As long as we--and they--are here, that's where we'll take our car.

by - Verified Customer December 27, 2016

I am always very pleased when getting work done at your shop. It is not often you find an honest, reliable and fairly priced auto repair shop that stands behind their work. Your shop does and I thank you for that!

by - Verified Customer January 04, 2017

Thought I needed more work done than I actually did need to pass inspection. Shop explained all things going on and coming up that I should have checked. Great job and done quickly for reasonable price.

by - Verified Customer January 11, 2017

Experience of a car not running correctly. All the things that could be start running throw your head. It's over whelming feeling. I try to take car of my car as good as I can. This crew did that same thing. For my foreign car. They live up to what the business name says.

by - Verified Customer December 20, 2016

Explained every repair in detail and had my car ready WAY before I thought they would. Excellent customer service as well, even gave me a ride to the rental car agency.

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by - Verified Customer December 13, 2016

Wonderful customer service! When the car was not fixed totally the first time, they further diagnosed and repaired it at no extra charge. Explained the repair in detail. Highly recommend them for older vehicles.

by - Verified Customer December 27, 2016

Not my first visit. Very satisfied, is why I keep returning.

by - Verified Customer December 20, 2016

It's always scary trying out a new Auto Mechanic. We were Pleasantly Surprised, and now we have a Go-To Mechanic and feel confident that won't get taken advantage of.

by - Verified Customer December 09, 2016

Very nice people. Price quoted was what I paid.

by - Verified Customer December 19, 2016

They quickly and correctly diagnosed the issue with my car, and were able to fix it the next day. They saved me thousands of dollars from what the dealer was going to charge to fix my car after incorrectly diagnosing the issue.

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by - Verified Customer December 18, 2016

Courteous, respectful and very professional. On time and truthful!

by - Verified Customer December 15, 2016

Thank you for always providing great service.

by - Verified Customer November 20, 2016

A little expensive, but repairs are done right the first time.

by - Verified Customer December 06, 2016

Wife's car was taken to shop for undetermined fuel leak, transmission check, and state inspection. It was dropped off before 8am. No updates were received on the diagnosis of the vehicle and the shop called 2 times to find the status. There was no communication from the shop to the client. No work was completed on day 1 as they were trying to find the problem. By mid day 2 with no update, I went back to the shop to determine the status. A verbal estimate was given and work approved as they were waiting on a computer system repair to generate estimates, apparently. If I had not gone back to the shop, in person, it may have taken longer to provide an estimate and start work on the vehicle. An item for state inspection (mirror turn signal) was challenged as a local dealer for the vehicle was consulted and that was not an state inspection item. Reportedly, the shop consulted with their state police contact and informed that the item in question was not a rejection item. I certainly think communication from the shop to the client needs improvement to let the client know what is going on with a vehicle and what to expect as a turn around time for the vehicle. Work was completed at the conclusion of day 2.

by - Verified Customer November 24, 2016

Had to bring my son car for repairs more than 2 times to fix the same problem. Crossing my fingers.

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by - Verified Customer April 18, 2015

I have been going to them for years. I trust them, they do good work and they are very thorough.

by - Verified Customer April 16, 2015

They do great work. You get your car in a timely manner. They serviced every car I have had. I have done a lot of major work with them. I know Mike, he doesn't just fix your car, he explains every detail. Mike Leach the owner is very very knowledgeable. He explains stuff to you in detail.

by - Verified Customer April 15, 2015

They do great work, they are friendly, they are outstanding.

by April 02, 2015

They do good work but the price is a little high.

by - Verified Customer April 02, 2015

I feel that their prices are too high compared to other shops, they perform too many separate diagnostics processes to hike up the price.

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by - Verified Customer April 01, 2015

They did good work and it is a little pricey for what I had done.

by - Verified Customer March 28, 2015

I have had the best service there, they treat me well and they are excellent people to work with.

by - Verified Customer March 24, 2015

Every time I have gone there they have always found the problem. They never overcharge and they are always able to troubleshoot my issue.

by March 20, 2015

They are highly knowledgeable and provide good service. Those are the main things there.

by - Verified Customer March 13, 2015

Great communication, affordable pricing and they are honest people to work with.

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by - Verified Customer March 10, 2015

I think they do good work and they are very reasonably priced.

by March 05, 2015

They seem to be a squared away shop, they communicate well and they get the work done without any issues.

by - Verified Customer February 27, 2015

They provided good service at a perfectly fair price.

by - Verified Customer February 23, 2015

They were prompt and charge fair prices.

by - Verified Customer February 21, 2015

They got the issue taken care of but not on the first visit, they do good work and they are very friendly.

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by - Verified Customer February 19, 2015

They were excellent and they did all of the work I wanted them to. They paid to repair my windshield after they broke it in their shop.

by - Verified Customer February 18, 2015

They did good work but their prices were a little too high.

by - Verified Customer February 11, 2015

They did a good job, they found the problem and they fixed it. The brake light wasn't working and they got them to work.

by February 06, 2015

It was very expensive for the work that was done. I had 2 follow up visits to get the work done right. It is in bad part of town. It is a risk going to their place.

by - Verified Customer February 03, 2015

They kept me informed along the way, and I had fast and courteous service.

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by - Verified Customer January 29, 2015

It was expensive.

by - Verified Customer January 19, 2015

They were professional. The guy that serviced my vehicle gave me all the options for what I needed done.

by - Verified Customer January 10, 2015

Diagnostics are accurate, pricing is fair, and the mechanics are talented. We don't take our cars anywhere else. We think they do the best job around.

by - Verified Customer January 08, 2015

They were very good, they got right to the point and they showed me everything that was wrong with my vehicle.

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