Professional Diagnostics & Repair was established in 2005 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician, they are equipped with the tools and diagnostic equipment necessary to work on today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “friendly”, “talented”, “courteous” and "professional". Local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available.
Professional Auto Diagnostics and Repairs, Inc
Newport News, VA 23607 USA
Auto Repair Experience
- Michael Leech, Owner
- Established 2005
- 2 Auto Repair Mechanics on Staff
- 1 ASE Certified Auto Technician
- 30 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- Early Bird Dropoff
- Free Estimates
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Military Discount
- Open Saturday
- Rental Car
- Senior Discount
- Service Guarantee
- Warranty Accepted
- Wireless Internet
Makes We Serve
- Land Rover
The business name says it all:
Professional - They are
Diagnostics - they are the engine whisperers
Thanks for last minute service.
Jack is professional, courteous and informative. Mike (owner)took the time to spaek with me as well. Would love to see a discount for military retirees-only active duty now. Even if a slightly lower percentage. Thanks for taking my car in at a moment's notice and expediting.
The friendly staff and professional work means this place lives up to their name. Always good work at Professional Diagnostics!
I appreciate the time they take to explain what needs to be now, and what can be done later on down the road.
This isn't our first time at the shop. They are very quick to diagnose problems at a reasonable price. Our cars are always well looked after.
I brought my mother in law's car to Mike and his crew at Professional Diagnostics to diagnose its inability to run. I am mechanically inclined perform most of my own repairs and services, the problem that was diagnosed and the repair that was recommended was exactly what was needed. The staff was extremely professional while communicating what needed to be done to make the repair.
Timely and respectful
I appreciate the friendliness and professionalism of everyone I have met at Professional Auto. They have kept our car, now 9 years old, in great working order since we moved to coastal VA 3-1/2 years ago. As long as we--and they--are here, that's where we'll take our car.
I am always very pleased when getting work done at your shop. It is not often you find an honest, reliable and fairly priced auto repair shop that stands behind their work. Your shop does and I thank you for that!
Thought I needed more work done than I actually did need to pass inspection. Shop explained all things going on and coming up that I should have checked. Great job and done quickly for reasonable price.
Experience of a car not running correctly. All the things that could be start running throw your head. It's over whelming feeling. I try to take car of my car as good as I can. This crew did that same thing. For my foreign car. They live up to what the business name says.
Explained every repair in detail and had my car ready WAY before I thought they would. Excellent customer service as well, even gave me a ride to the rental car agency.
Wonderful customer service! When the car was not fixed totally the first time, they further diagnosed and repaired it at no extra charge. Explained the repair in detail. Highly recommend them for older vehicles.
Not my first visit. Very satisfied, is why I keep returning.
It's always scary trying out a new Auto Mechanic. We were Pleasantly Surprised, and now we have a Go-To Mechanic and feel confident that won't get taken advantage of.
Very nice people. Price quoted was what I paid.
They quickly and correctly diagnosed the issue with my car, and were able to fix it the next day. They saved me thousands of dollars from what the dealer was going to charge to fix my car after incorrectly diagnosing the issue.
Courteous, respectful and very professional. On time and truthful!
Thank you for always providing great service.
A little expensive, but repairs are done right the first time.
Wife's car was taken to shop for undetermined fuel leak, transmission check, and state inspection. It was dropped off before 8am. No updates were received on the diagnosis of the vehicle and the shop called 2 times to find the status. There was no communication from the shop to the client. No work was completed on day 1 as they were trying to find the problem. By mid day 2 with no update, I went back to the shop to determine the status. A verbal estimate was given and work approved as they were waiting on a computer system repair to generate estimates, apparently. If I had not gone back to the shop, in person, it may have taken longer to provide an estimate and start work on the vehicle. An item for state inspection (mirror turn signal) was challenged as a local dealer for the vehicle was consulted and that was not an state inspection item. Reportedly, the shop consulted with their state police contact and informed that the item in question was not a rejection item. I certainly think communication from the shop to the client needs improvement to let the client know what is going on with a vehicle and what to expect as a turn around time for the vehicle. Work was completed at the conclusion of day 2.
Had to bring my son car for repairs more than 2 times to fix the same problem. Crossing my fingers.
I have been going to them for years. I trust them, they do good work and they are very thorough.
They do great work. You get your car in a timely manner. They serviced every car I have had. I have done a lot of major work with them. I know Mike, he doesn't just fix your car, he explains every detail. Mike Leach the owner is very very knowledgeable. He explains stuff to you in detail.
They do great work, they are friendly, they are outstanding.
They do good work but the price is a little high.
I feel that their prices are too high compared to other shops, they perform too many separate diagnostics processes to hike up the price.
They did good work and it is a little pricey for what I had done.
I have had the best service there, they treat me well and they are excellent people to work with.
Every time I have gone there they have always found the problem. They never overcharge and they are always able to troubleshoot my issue.
They are highly knowledgeable and provide good service. Those are the main things there.
Great communication, affordable pricing and they are honest people to work with.
I think they do good work and they are very reasonably priced.
They seem to be a squared away shop, they communicate well and they get the work done without any issues.
They provided good service at a perfectly fair price.
They were prompt and charge fair prices.
They got the issue taken care of but not on the first visit, they do good work and they are very friendly.
They were excellent and they did all of the work I wanted them to. They paid to repair my windshield after they broke it in their shop.
They did good work but their prices were a little too high.
They did a good job, they found the problem and they fixed it. The brake light wasn't working and they got them to work.
It was very expensive for the work that was done. I had 2 follow up visits to get the work done right. It is in bad part of town. It is a risk going to their place.
They kept me informed along the way, and I had fast and courteous service.
It was expensive.
They were professional. The guy that serviced my vehicle gave me all the options for what I needed done.
Diagnostics are accurate, pricing is fair, and the mechanics are talented. We don't take our cars anywhere else. We think they do the best job around.
They were very good, they got right to the point and they showed me everything that was wrong with my vehicle.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service