2007 Ford Escape Hybrid Q&A
2007 Ford Escape Hybrid Question: Process for Ford Escape Hybrid repairs
I got the "Stop Car Safely" message Monday afternoon on the way home from work. Because it was late afternoon and I was a female alone in a questionable part of town, I had the car towed to the Chevy dealership where I bought it used. They looked at it Tuesday & said they couldn't repair it because the problem was in the hybrid system. So they towed it to a Ford dealership Wednesday morning. It's now Thursday night, and the Ford dealership hasn't touched it. They said the only thing they can do is download information from the computers and send it to Ford engineers who can analyze the data and figure out the problem. So it looks like I'll be renting a car for the weekend, and maybe next week, because Ford isn't responding. Here are my questions: 1) How did all of you get your error/repair codes? My dealer says they can't do this. 2) Is it really true that Ford dealers can't repair a hybrid without help from Ford engineers? 3) If that's true, then why does it take so long for Ford to respond? Why can't they turn this around more quickly? Between the towing charges and the rental fees, I'm going to be out $500 before the repairs even begin! Can anyone explain this? - TLC2007
these are all ? you should ask them. hyb are strange animals and mostly repair by dealers only due to the cost of equip and it wouldn't pay for us to invest $ for the few we see. sorry - globalhelper
Welcom to the HYBRID world. Dealers don't say anything about this until you have problems. Answer 1 is telling it like it is unfortunately. - pushrod
The hybrid models have a coolant pump that cools control electronics. The pump can fail or spin slowly, which causes a Check Engine Light to illuminate and complete engine shut down.
Can I reset the light? Would not start or jump start. Called AAA and they found bad cell in engine battery and replaced it. Still won't start. Took to dealer and they replaced hybird battery air co...