Process for Ford Escape Hybrid repairs on 2007 Ford Escape Hybrid

I got the "Stop Car Safely" message Monday afternoon on the way home from work. Because it was late afternoon and I was a female alone in a questionable part of town, I had the car towed to the Chevy dealership where I bought it used. They looked at it Tuesday & said they couldn't repair it because the problem was in the hybrid system. So they towed it to a Ford dealership Wednesday morning. It's now Thursday night, and the Ford dealership hasn't touched it. They said the only thing they can do is download information from the computers and send it to Ford engineers who can analyze the data and figure out the problem. So it looks like I'll be renting a car for the weekend, and maybe next week, because Ford isn't responding. Here are my questions: 1) How did all of you get your error/repair codes? My dealer says they can't do this. 2) Is it really true that Ford dealers can't repair a hybrid without help from Ford engineers? 3) If that's true, then why does it take so long for Ford to respond? Why can't they turn this around more quickly? Between the towing charges and the rental fees, I'm going to be out $500 before the repairs even begin! Can anyone explain this?

by in Bellevue, NE on September 13, 2012
2 answers 2 comments
ANSWER by on September 14, 2012
these are all ? you should ask them. hyb are strange animals and mostly repair by dealers only due to the cost of equip and it wouldn't pay for us to invest $ for the few we see. sorry
COMMENT by on September 14, 2012
I fully understand why only dealers have the facilities to repair hybrids. What I don't understand is why Ford would put a car on the road that can be repaired ONLY after dealers email their engineers. From what I was told, they can't even diagnose the problem without input from the engineers.
COMMENT by on September 14, 2012
that is with all dealers and all manf of all cars. the dealer is always slower it seems that the don't have that personal touch that we do. these cars are all new to us techs and we cannot know everything no matter how much schooling we have. so slot of times we have to depnd on engineers that built them and there knowledge. soory it is what it is. i really wish i could help you but you are at the mercy of the dealer in your case
ANSWER by on September 14, 2012
Welcom to the HYBRID world. Dealers don't say anything about this until you have problems. Answer 1 is telling it like it is unfortunately.
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