ProTech Automotive is the 2nd of the ProTech shops to become a RepairPal Certified shop. This location is the new kid on the block, it has been open just over 3 years and is definitely going in the right direction. The staff at this location are very experienced, they combine for over 99 years of industry experience. Coupled with the right tools for the job and a commitment to ongoing training, the staff is able to offer high quality professional repairs for your computer controlled vehicle. They back their work with a 24-month / 24,000-mile warranty and offer conveniences like shuttle service, loaner vehicles, early bird drop off, and wireless Internet. RepairPal Certified shops are some of the most qualified, customer friendly shops in the nation and ProTech Automotive fits nicely into our network.
While I'm tempted to give a higher rating, this is the best I can give based on personal data. Other people's experience may vary. Your mileage may vary, past performance is no guarantee of future results, etc.
They have a coupon that was a free oil change and a tire rotation. They couldn't rotate the tires because the wheel lock was stripped. I took it to Goodyear and they did it without any problems. They wouldn't be my first choice and their waiting room is not stocked up on coffee. My first impression was that they sucked. I would only go in there if there was a really good special.
I bought some tires there and I ended up picking up a nail. I took it back there and it was the first time I've ever had to pay to get a flat fixed. Every other dealer I've bought tires from has done it for free. The tire dealership they bought out would rotate my tires for no charge. So twenty dollars is a little steep.
Just had my oil changed 2-3 weeks ago. Pulled it in the garage and noticed oil on floors few days later. I got under the car over the weekend and the oil plug AND filter were as much as hand tight. ????? Checked my oil and i was down a quart...very nice for a 3 year old car. Glad a caught this before my engine ran out of oil. I will not be going back there................
Reply from ProTech Automotive – ProTechAugust 03, 2012
Hi, it’s Matt, the owner of ProTech Automotive in Middletown, CT. Thank you for sharing your feedback. I am deeply sorry you did not have an excellent experience. I understand how frustrating it would have been to find oil under your car. I would like to invite you to return to ProTech for a complimentary vehicle inspection and oil change. Please call me at 860-343-0000 or email me at ProTechCars@hotmail.com to schedule your appointment. Again, I am deeply sorry that you did not have an excellent experience and please feel free to contact me anytime.
Been going to this place for about a year now but NO MORE. Another bunch of liars who do not admit when they provide poor quality repairs. They also do not follow through after damaging your vehicle. They can BS others on brakes and belts but no longer me. BACK TO MY OLD MECHANIC...ITS WORTH PAYING MORE FOR HONEST PROFESSIONAL SERVICE. DO NOT BE FOOLED BY THE KIND TONE OF THEIR VOICE.