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PRO-CAT

1920 Route 37 E, Toms River, NJ 08753 Map & directions

Call Now: (732) 451-3952

About PRO-CAT

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
95
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

I really enjoyed my evaluation of Pro-Cat Automotive. Steven Wuesthoff, the owner, is a very qualified and experienced professional who works hard to demonstrate the best practices in owning and operating a highly qualified repair facility. The commitment of this family owned and operated facility really shined through in several ways during our review. This RepairPal Certified shop employs experienced professionals and invests in keeping them up to date on the latest customer service and automotive training available. This training, coupled with some of the best automotive tools and computer diagnostic equipment help them to make accurate professional diagnosis and repairs to your modern vehicle. Their most recent customers described this team as pleasant, courteous, reasonably priced, and trustworthy during our unbiased review. The repairs performed at this shop are backed by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.

Message from the Shop

•PRO-CAT is PROFESIONAL ASE AUTO REPAIR and SERVICE CENTER,
•Family Owned and Operated 25 years. serving Toms River and Ocean County. Opened in 1989 as small family owned auto repair shop with 2 service bays 1 lift,
•PRO-CAT has grown by providing. Quality Personalized Honest Service to now 16 service bays with 8 lifts.
•AAA Approved Auto Repair Center
•New Jersey Licensed State Inspection and Emissions Repair Facility
•We are large enough to serve You, But small enough to care!
•Well equipped Hi Tech shop able to service the newest cars on the road to the oldest collectors cars and everything in between to the with well trained and ASE certified Techs.
•Comfortable Spacious Waiting, Fresh Coffee with fresh cream, and Hot Chocolate large screen TV with a clean rest room.
•Offering a 2 year 24,000 mile warranty on repairs.

Website

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Free Inspection Heated Waiting Room Military Discount Open Saturday
Parts/Accessories Rental Car Senior Discount Service Guarantee
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews 27 verified reviews (29 total)

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PRO-CAT
Verified Customer
March 08, 2014

Honest, friendly, trustworthy and accommodating.

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PRO-CAT
Verified Customer
March 08, 2014

Good service. Honest people.

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PRO-CAT
Verified Customer
March 07, 2014

They do a good job, they tell you what has to be done and they don't beat around the bush like the rest.

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PRO-CAT
Verified Customer
March 06, 2014

The service was great just felt communication could of been a little better. However, they could of been busy.

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PRO-CAT
Verified Customer
March 06, 2014

Good service, polite staff.

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PRO-CAT
Verified Customer
February 28, 2014

I have been going there for a long time. They have good service, work, and are friendly.

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PRO-CAT
Verified Customer
February 27, 2014

Friendly, Professional, and left feeling as if i got more then I payed for. For a repair, the experience excellent i would recommend this shop to a friend.

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PRO-CAT
Verified Customer
February 22, 2014

Service is always great, everything is always thoroughly explained.

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PRO-CAT
Verified Customer
February 19, 2014

They did the work I wanted done, and they are very reliable.

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PRO-CAT
Verified Customer
February 18, 2014

Service is reasonably priced and good quality.

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PRO-CAT
Verified Customer
February 14, 2014

I have a long history with them. They are reliable trustworthy and have earned my trust. I have no reason to go anywhere else.

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PRO-CAT
Verified Customer
February 11, 2014

Excellent professional service. They explain what needs to be done and why. They do not push you into anything. Fair prices.

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PRO-CAT
Verified Customer
February 10, 2014

They were cheaper than the other places, I think they were honest but I'm not sure.

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PRO-CAT
Verified Customer
January 31, 2014

They missed a repair that was needed. I had to spend more money and find that out by going to a different shop.

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PRO-CAT
Verified Customer
January 31, 2014

I trust them.

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PRO-CAT
Verified Customer
January 27, 2014

As a customer I was able to speak with mechanic, and/or owner of facility. Concerned front desk staff.

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PRO-CAT
Verified Customer
January 16, 2014

They seem to do the job properly.

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PRO-CAT
Verified Customer
January 13, 2014

Good customer service, good service, good repairs. All good.

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PRO-CAT
Verified Customer
January 10, 2014

Good friendly service. Trustable service. They provide a full explanation on what needs to be done and then give you the option of what you want done.

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PRO-CAT
Verified Customer
January 09, 2014

I have used them in the past and they do good quality work.

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PRO-CAT
Verified Customer
January 07, 2014

Sukee and Steve are always a pleasure to speak to. Their honesty and integrity go a long distance in my book.

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PRO-CAT
Verified Customer
January 07, 2014

THE SERVICE I ASK FOR IS PROVIDED AND I HAVE NO PROBLEM.

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PRO-CAT
August 16, 2014

Approx. two years ago I took my '01 Ford Winstar to ProCat for a trans fluid change and oil change... when I got the car back in my driveway there was trans fluid spilling all over the ground had a tow truck bring it back to Procat and they said there was a rod sticking through the side of my trans? They don't know what it was or where it came from (came from inside the trans) Then they said they couldn't do anything about it. Thank you Steve and Sunni for basically ruining the last two years for me and my family, We had to hurry and find another car so we could resume working ($5000 for a used car plus Procat made me pay for the shotty repair another $900.00) My wife didn't want me to file a lawsuit and I didn't nor did I summit a complaint to the BBB (they're useless) The only recourse I had was to suck it up. NEVER AGAIN PROCAT p.s. they use to be a friend of our family

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PRO-CAT
March 17, 2013

I brought in my vehicle 3 months ago for an oil change and wheel alignment. From the moment I got into my car after repair, I noticed the alignment was still off. The oil change I requested was 4 quarts of Synthetic oil. However as the weeks went by, I started to wonder if they had really used synthetic. I decided to do my own oil change today, and only TWO QUARTS OF OIL CAME OUT! I don't know if they used synthetic or not, BUT THEY ONLY USED TWO QUARTS OF OIL WHEN MY CAR CALLED FOR FOUR. Steve Westhuoff is a smooth talking scam artist, that will say anything to divert your attention away from any complaints you may have. DO NOT TRUST THIS PLACE. I urge anyone who gets an oil change here, to check the level of your oil after letting the car sit. Also, the oil filter used was Proline. Google it, and you will see how horrible a filter it is.

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5 verified customers did not leave comments but provided these ratings:

(2) by 2 verified reviewers
(1) by 1 verified reviewer
(1) by 1 verified reviewer
(1) by Cathy
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30pm to 6:00pm
Sat:8:00pm to 5:00am
Sun:CLOSED
Call Now:

(732) 451-3952

Auto Repair Experience

  1. Steven Wuesthoff, Owner
  2. Established 1989
  3. 5 Auto Repair Mechanics on Staff
  4. 111 Years of Car Repair Experience