RepairPal’s Comprehensive Evaluation
I really enjoyed my evaluation of Pro-Cat Automotive. Steven Wuesthoff, the owner, is a very qualified and experienced professional who works hard to demonstrate the best practices in owning and operating a highly qualified repair facility. The commitment of this family owned and operated facility really shined through in several ways during our review. This RepairPal Certified shop employs experienced professionals and invests in keeping them up to date on the latest customer service and automotive training available. This training, coupled with some of the best automotive tools and computer diagnostic equipment help them to make accurate professional diagnosis and repairs to your modern vehicle. Their most recent customers described this team as pleasant, courteous, reasonably priced, and trustworthy during our unbiased review. The repairs performed at this shop are backed by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.
Message from the Shop
•PRO-CAT is PROFESIONAL ASE AUTO REPAIR and SERVICE CENTER,
•Family Owned and Operated 25 years. serving Toms River and Ocean County. Opened in 1989 as small family owned auto repair shop with 2 service bays 1 lift,
•PRO-CAT has grown by providing. Quality Personalized Honest Service to now 16 service bays with 8 lifts.
•AAA Approved Auto Repair Center
•New Jersey Licensed State Inspection and Emissions Repair Facility
•We are large enough to serve You, But small enough to care!
•Well equipped Hi Tech shop able to service the newest cars on the road to the oldest collectors cars and everything in between to the with well trained and ASE certified Techs.
•Comfortable Spacious Waiting, Fresh Coffee with fresh cream, and Hot Chocolate large screen TV with a clean rest room.
•Offering a 2 year 24,000 mile warranty on repairs.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance|
|Service & Repair||Smog/Emissions Testing||Timing Belts||Tire Sales/Repair|
|AAA Member Discount||Child Friendly||Coffee||Early Bird Dropoff|
|Free Inspection||Heated Waiting Room||Military Discount||Open Saturday|
|Parts/Accessories||Rental Car||Senior Discount||Service Guarantee|
|Shuttle||Towing||Warranty Accepted||Wireless Internet|
Customer Reviews 27 verified reviews (29 total)27 Sort by: Date |
Approx. two years ago I took my '01 Ford Winstar to ProCat for a trans fluid change and oil change... when I got the car back in my driveway there was trans fluid spilling all over the ground had a tow truck bring it back to Procat and they said there was a rod sticking through the side of my trans? They don't know what it was or where it came from (came from inside the trans) Then they said they couldn't do anything about it. Thank you Steve and Sunni for basically ruining the last two years for me and my family, We had to hurry and find another car so we could resume working ($5000 for a used car plus Procat made me pay for the shotty repair another $900.00) My wife didn't want me to file a lawsuit and I didn't nor did I summit a complaint to the BBB (they're useless) The only recourse I had was to suck it up. NEVER AGAIN PROCAT p.s. they use to be a friend of our family
I brought in my vehicle 3 months ago for an oil change and wheel alignment. From the moment I got into my car after repair, I noticed the alignment was still off. The oil change I requested was 4 quarts of Synthetic oil. However as the weeks went by, I started to wonder if they had really used synthetic. I decided to do my own oil change today, and only TWO QUARTS OF OIL CAME OUT! I don't know if they used synthetic or not, BUT THEY ONLY USED TWO QUARTS OF OIL WHEN MY CAR CALLED FOR FOUR. Steve Westhuoff is a smooth talking scam artist, that will say anything to divert your attention away from any complaints you may have. DO NOT TRUST THIS PLACE. I urge anyone who gets an oil change here, to check the level of your oil after letting the car sit. Also, the oil filter used was Proline. Google it, and you will see how horrible a filter it is.
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