Carlos was very nice hot along very well and went over the problems my BMW had and came to a price that was fair.
Always a trustworthy experience.
Good customer service...very friendly atmosphere..
Customer attention was excellent,but the mechanic failed in the inspection making me expense more money in a rental car and unexpected time without my car, my confidence gong down a little bit when I saw the diagnostic was wrong and the repair doned was not the correct, but at the end of the day the car was fixed. thank you
this is literally the best auto garage I've ever been to in my life! service was impeccable, cheapest prices in town!
Never coming here again. Got my car fixed elsewhere in santa monica for less.
I was working with a young skinny man (I think his name was Mike) who updated me on my car and had great communication until one day when he was out of the shop sick and Sam left a message that was basically threatening. He apparently hadn't spoken to his counterpart to understand that I had been sick and made arrangements with the previous worker who we will call 'Mike,' to retrieve the car the next evening. Sam who basically called and the tone of his message was really rude. It stated (verbatim from my voicemail) 'Hi this is Sam from Procar Mechanics regarding your Range Rover, I'm going to need you to pick up your car or pay $45, it been ready since yesterday and its double parked so you need to pick it up today. You will need to get here soon or you have to pay $45.'
After hearing this message I felt I needed to drop everything and hurry and get there before something happens to my car since it was double park on the street. I just think if you are dealing with customers you should learn how to communicate with your team and not intimidate the customer. AAA referred this shop but I'm not sure I'll be back after this experience.
- Micah Kirton
i like the shop. The front office is great. But the work is just Ok. some errors but they are willing to fix them when they have time.
$600 to replace a starter seems very expensive.
Will use them again.
My car smelled badly fir days and was unclean. My car door does not shut
Car still leaking oil after second service
I think the shop is great. I would have like to have known what the prices were compared to competitors.
The experience was satisfying and employees was respectful of what I wanted done.
Recently I spoke with Carlos the manager and we talked about doing business in the future. Great shop!
Carlos and staff really made me feel good I brought my own parts and they install them for me .
It's always a pleasure doing business with the pros.....
You guys have been taking great care of my VW for some years now. Thanks!
They fixed what was wrong and did things that they didn't charge me for. Too bad that my work didn't remedy the issue
Great bodywork. Updates on vehicle would be appreciated during bodywork. Time management for repairs could improve. Also a car wash and filled gas tank after vehicle test drive would be good. Especially if the vehicle became dirty after the bodywork and if the fuel level dropped. But otherwise excellent service. Highly recommended. 6 STAR RATING!! Thanks!!
They are top notch.
Overall always great to work with Sam and Carlos. I always appreciate when the repairs are explained and shown to me.
Everyone.. I mean everyone is very welcoming.. nothing but smiles and good conversation... and they always make sure you get what you came for.. and drive away with a smile.. .. my favorite place.. seriously... very comforting environment.
Best service and best price.
Everything was great.
I always find Carlos and Sam very responsive and helpful. I have been using their services for several years and will continue. Pro Car maintains three of my cars and I trust their work. I would recommend Pro Car to anyone.
I was not made aware that when a mechanic puts on my gas cap, I would be charged $11. I am capable of putting on my gas cap and removing the engine. I'm a big fan of cost transparency on charges, it creates trust between customers and your place of service.
I love this place, they are very professional.
It was a good experience.
Fair pricing and intelligent staff.
They have been always straight forward and up front. Would recommend them.
In my first visit, the Owner talked to me and described the detail of the work. However, on my last visit, I brought the car for spark plugs change but added additional diagnose charge without prior consultation to me.
Excellent service, very professional.
Even though the ongoing mysterious noise wasn't fixed due to noise disappearing when starting the engine again, prior repair visit fixed a long time engine light issue that no other repair shop fixed.
Sam is helpful as always. Very kind and informative.
Was quoted a price over the phone. Took my car and they confirmed the price so I left my car for the repair. They called me the next day saying that the quote was incorrect. The price doubled. Also, had another service done to my car which was reasonably priced and well done.
Didn't repair the squeaking noise coming from the engine. Not able to repair the convertible top.
Great service and they fixed all the issues.
Best service and attention by Sam and Carlos. Has been my provider since 2014 and I have recommended this shop to all my friends and family.
Expert diagnostic of the car's service needs.
Great, like that they know what they are doing and If they don't they do their research.
Always a great experience with Pro cars. Everyone is very helpful and prices are very competitive.
I like them, they are nice guys. My office is right next door to them. They are really good at giving me good deals there. They get the job done when they say they'll get it done, and I bought my car from them and I love the car!
Everything was pretty straight forward. They didn't try to up-sell me on anything.
I felt that they took care of the problem. It was affordable, good prices. I felt safe.
They did what I needed to be done.
Quality Repairs, Reasonable Prices, Excellent Service, Knowledgeable Staff.
Excellent service! Excellent customer service!
Pro Car Mechanic are professional and courtesy to me. They are patient always have a smile and a kind word.
Honest, great pricing, excellent service.
They always handle me really well. They are really prompt. They explain what's going on. They take a look at it right away and let me know what's going on. I am pretty happy with them.
I love every one of them over there. They are just so nice and loving and warm and accommodating. Everybody should go to them. They're just awesome.
Because people at Pro Car really care about customers, their service is excellent and their price really competitive! Love these guys!!
They told me when to bring my car in, they told me when it would be done and it was actually done a day early. When I went to pick it up, not only had they repaired, it, but they had matched the paint job from the front door all the way around to the rear and they pretty much cleaned my car inside and out. I was amazed. And it came to just under $100 less than what they said it would be. Everyone was so polite. They did a beautiful job. They used no Bondo, it was all true metal work and it matches perfectly. It was the best job I've ever had done.
They're great. I love them. I've referred a lot of people there. I like their personalities and presentation, everything. They are very organized and very memorable. They make you very comfortable. They work with you and they don't put you under pressure.
They did an excellent job. I really have no complaints. I received my vehicle the day they told me. I got what I expected.
I think their specialty is the luxury cars.
They are upfront, honest, and do a great job!
I dropped off the car. They provided me a car to drive. The car was done the next day. They did a big job and had it done the next day. They are professional. They are friendly. They did not do anything without checking with me. They are honest. It is hard to find a mechanic shop you can trust.
Great job and knowledgeable on the cars and parts
Because I was very pleased with the service and the price.
Very thorough and upfront customer Service
It was pretty quick and it was affordable.
They are trustworthy. Their service is pretty good and they explain things well. They are pretty knowledgeable.
They took longer than what I think the job should take. I do not know if I completely trust them. They told me I had trouble with an oil pan. I took it to a friend and he said that I did not need one. I will not be going back.