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Pro Automotive

(508) 419-7690
138 Verified Reviews
proautodudley@aol.com

HOURS
08:00
17:00
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08:00
17:00
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08:00
17:00
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08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
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08:00
12:00
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Su
Closed
M
8:00am to 5:00pm
T
8:00am to 5:00pm
W
8:00am to 5:00pm
Th
8:00am to 5:00pm
F
8:00am to 5:00pm
S
8:00am to 12:00pm

ADDRESS

199 Oxford Ave
Dudley, MA 01571 USA

AUTO REPAIR EXPERIENCE

  • Jason Rousseau, Owner
  • Established 2013
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 53 Years of Car Repair Experience

Pro Automotive Reviews

OVERALL RATING

138 Verified Reviews
5 stars
(106)
4 stars
(27)
3 stars
(2)
2 stars
(0)
1 star
(3)
by - Verified Customer May 18, 2017

My experience as always was great.

by - Verified Customer May 12, 2017

Best shop in the area.

by - Verified Customer May 11, 2017

Professional.

by - Verified Customer May 07, 2017

Very friendly.

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by - Verified Customer May 03, 2017

Always great service and nice service people.

by - Verified Customer April 25, 2017

Good shop.

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by - Verified Customer April 23, 2017

Very friendly people who made it a great experience.

by - Verified Customer April 23, 2017

Oil change. Recommended other work to be performed for maintenance.

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by - Verified Customer April 23, 2017

Always take our vehicles to Jason. These guys are great. Totally honest and trustworthy.

by - Verified Customer April 20, 2017

I am a college student with limited funds available. I needed some work done so that my car would pass inspection. I just wanted them to make a weld on a part, but they replaced the entire part and it ended up costing a lot more than expected or could afford. I had to have my parents bail me out. The work was done very well and I know that I won't have to worry about it breaking down any longer. I just wished they had warned me about the cost before they did it.

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by - Verified Customer April 09, 2017

Work performed quickly and correctly. Very fair prices. I always have a excellent experience when dealing with Pro Automotive.

by - Verified Customer April 07, 2017

Service was very good.

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by - Verified Customer April 06, 2017

Took in for oil change and replace tires. Called me at 1:30p to tell me my 18 year old sons car needed a cabin air filter replaced - REALLY! Asked if car finished, he said in 20 min. When I arrived 2 1/2 hours later, car was still not ready, waited another 20 min. He asked me if I wanted the tires back, I said yes, two of them. When I got home and opened trunk - NO TIRES! Called back and he said, "Oh ok come back and get them." Very disappointed with this visit. It makes me sad, I thought I could trust them.

by - Verified Customer April 05, 2017

Pro Automotive as a business and the team they have on staff, are awesome and will help in ways you feel like your the most important person they have! Thanks Guys.

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by - Verified Customer April 03, 2017

Work done correctly and fairly. They seem to be very trustworthy. Will use again.

by - Verified Customer March 29, 2017

Good job. Geat guys, always there when I need them

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by - Verified Customer March 24, 2017

Great experience, will take cars there again in the future.

by - Verified Customer March 23, 2017

They're good.

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by - Verified Customer March 21, 2017

Everything was explained accurately before repairs were done. No surprises. Friendly customer service. Fair pricing.

by - Verified Customer March 21, 2017

Like the way things are explained before work is done.

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by - Verified Customer March 19, 2017

Good service.

by - Verified Customer March 14, 2017

Jason and his crew were professional and respectful as always.

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by - Verified Customer March 13, 2017

My only comment is the repair took two days to complete.

by - Verified Customer March 08, 2017

As always, professional service, professional attitude, and professional results. Thanks again. Will definitely be back.

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by - Verified Customer March 01, 2017

Jason is great and upfront. His staff are professional, courteous and knowledgeable.

by - Verified Customer February 23, 2017

Service was very good.

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by - Verified Customer February 22, 2017

Very satisfied!

by - Verified Customer February 22, 2017

Pro Automotive is very professional and explained everything very well.

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by - Verified Customer February 19, 2017

Up front and stand behind thier work, very important to me.

by - Verified Customer February 17, 2017

Very professional and honest group of people!!

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by - Verified Customer February 06, 2017

Excellent service in a clean, friendly environment.

by - Verified Customer February 05, 2017

Excellent service, highly recommend them.

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by - Verified Customer January 26, 2017

Great customer service. Honest and quality work.

by - Verified Customer January 18, 2017

Returned for follow up on previous work. No extra charge.

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by - Verified Customer January 17, 2017

I like the people at the shop.

by - Verified Customer January 09, 2017

Everything went as expected. Great communication, reasonable prices, and completed when they said it would be.

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by - Verified Customer December 29, 2016

Took care of existing repair and found other items that needed repair which was very helpful.

by - Verified Customer December 13, 2016

Ive been here a few times now to have tires mounted and balanced. The quality of the equipment used is excellent and the work performed was all I could ask for and more. I will be back again for my next set of tires.

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by - Verified Customer December 08, 2016

Friendly staff as always!

by - Verified Customer December 07, 2016

Great Shop!!

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by - Verified Customer December 04, 2016

Excellent service as usual.

by - Verified Customer December 02, 2016

It's the only shop I'm willing to go to. They're always nice, fast, and well priced. I also do not mind the waiting room.

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by - Verified Customer December 02, 2016

David is the man.

by - Verified Customer November 27, 2016

Great service, very nice to have it so close to work!

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by - Verified Customer November 24, 2016

Very polite. Explained everything. Done quickly.

by - Verified Customer November 20, 2016

Very happy with them. I have brought in more than 1 car in for repairs.

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by - Verified Customer November 18, 2016

They are very professional.

by - Verified Customer November 02, 2016

I only had an oil change, but it was taken care of in a short amount by of time.

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by - Verified Customer September 02, 2016

Attentive service on entering, clarity on explaining problem, excellent and knowledgeable.

by - Verified Customer September 01, 2016

Even an oil change is a superb job because your car looks and smells great after a vacuum and air freshener! So wonderful you guys go above and beyond.

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by - Verified Customer August 31, 2016

Great people!

by - Verified Customer August 24, 2016

You guys were great I have no problem go back again

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by - Verified Customer August 20, 2016

Fast, friendly service.

by - Verified Customer August 20, 2016

Always professional in service and backs up their work.

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by - Verified Customer August 18, 2016

Very nice personnel.

by August 15, 2016

The job done was very professional.

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by - Verified Customer August 12, 2016

Easy and fast to get an appt. Work is always done correctly so no need to return for subsequent attempts at a resolution (like I have experienced at other service centers).

by - Verified Customer August 11, 2016

They gave us some options on the service we needed and were very helpful and accommodating. Very pleasant to deal with.

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by - Verified Customer August 09, 2016

Wonderful!

by August 02, 2016

I have liked the service that is done on my vehicle.

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by - Verified Customer August 01, 2016

They look out for you.

by - Verified Customer July 22, 2016

Great shop - and I am very picky about who I let work on my vehicles.

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by - Verified Customer July 19, 2016

Fast, great, knowledgeable, and affordable service!

by July 02, 2016

10

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by - Verified Customer June 30, 2016

Repaired my car quickly, cost less than expected, found my car floors vacuumed and smelling nice too.

by - Verified Customer June 30, 2016

Great service, fast and convenient.

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by - Verified Customer June 24, 2016

Very good service. I feel confident leaving my vehicles at Pro Automotive. Not concerned that they can't figure it out but still give me a bill like other garages in the past.

by - Verified Customer June 24, 2016

Work is always thorough and done when they say it will be.

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by - Verified Customer June 22, 2016

Seemed to be honest and straight forward.

by June 17, 2016

Professional, courteous, thorough work.

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by - Verified Customer June 16, 2016

Jason has always been professional and trustworthy. The work done by Pro Automotive is top notch and done quickly.

by - Verified Customer June 15, 2016

Jason and his crew always performs at a high level in making my cars stay up to date.

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by - Verified Customer June 14, 2016

Excellent service, knowledgeable, fair prices.

by - Verified Customer June 09, 2016

Excellent service, knowledgeable, fair prices.

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by - Verified Customer May 25, 2016

Amazing! I went in for new brakes because I thought I needed them, but it turns out that I did not need them at this point and actually had a while to go before I will need them. The owner saved me a ton a money. Super honest if you ask me. Not every garage would do this, that's for sure!!! Oh and then he notices my inspection sticker had expired....ooops......so he goes and has that done for me and that goes without saying, he saved me from getting a ticket. It is ALWAYS a great experience here and would highly recommend to everyone and actually have. Great job Pro Automotive!!! Thank you!!!

by - Verified Customer May 24, 2016

Pleasant to deal with, fair pricing, and quick and accurate service.

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by - Verified Customer May 24, 2016

Excellent.

by - Verified Customer May 23, 2016

Always nice to go here. I never feel like an idiot for not knowing much about cars except that they get me around.

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by - Verified Customer May 18, 2016

Did an outstanding job.

by - Verified Customer May 17, 2016

Very friendly.

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by - Verified Customer May 14, 2016

Excellent.

by - Verified Customer May 05, 2016

Jay always goes above and beyond. Very knowledgeable, friendly and accommodating

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by - Verified Customer May 05, 2016

Best service possible.

by May 04, 2016

Fast reliable service - as usual.

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by - Verified Customer April 30, 2016

Very good and honed service.

by - Verified Customer April 28, 2016

Jason ( the owner) and his staff are knowledgeable and friendly. I was referred by a friend and have been a customer for about a year now. The rates are very reasonable, the work has been top notch, and they have proven to be honest and always glad to help. An honest mechanic that knows what they are doing is worth their weight in gold. I feel completely comfortable taking Jason and the staff at their word. They have proven more than once that customer service is a priority over making a buck. I have and will continue to recommend Pro Automotive of Dudley, MA every chance I get.

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by - Verified Customer April 26, 2016

Another great experience at Pro.

by - Verified Customer April 25, 2016

Very satisfied.

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by - Verified Customer April 25, 2016

They are very honest! I told them do whatever needed to be done to fix my brakes and instead of taking advantage they told me nothing needed to be done!

by April 20, 2016

They are very friendly and did an excellent job fixing my vehicle.

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by - Verified Customer April 18, 2016

Responsible, friendly, professional service....I feel confident that they are taking care of my car....plus I love, love the extra bonus of them vacuuming my car!

by - Verified Customer April 16, 2016

They are always professional and always helpful.

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by - Verified Customer April 13, 2016

Very friendly, they make you comfortable. Very knowledgeable, efficient and fast.

by - Verified Customer April 12, 2016

I had a great experience. Everyone was helpful. Great diesel mechanic!

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by - Verified Customer April 04, 2016

Timely and good service.

by - Verified Customer April 02, 2016

We were taking the car on a trip to FL. Pro Auto went through the car with a fine tooth comb like they were the ones who were going to be driving the car themselves! Awesome Job!

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by - Verified Customer February 27, 2016

Jason is the best, really cares about the customer.

by - Verified Customer February 24, 2016

The people are nice & they always get the job done. My car runs great!

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by - Verified Customer February 22, 2016

Excellent customer service.

by - Verified Customer February 19, 2016

Personal service and very accommodating..

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by - Verified Customer February 19, 2016

Great service - prompt, courteous and thorough!!

by - Verified Customer February 13, 2016

Jason and crew are honest and fair.

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by - Verified Customer February 12, 2016

Pro Automotive is a place that cares about their customers. They are fair priced and do not try to charge an arm and a leg.

by - Verified Customer February 12, 2016

Good service.

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by - Verified Customer February 03, 2016

Good service, fair prices, detailed explanations of what is to be done as well as what was done to the vehicle.

by - Verified Customer February 01, 2016

Great service.

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by - Verified Customer January 18, 2016

Fast reliable service. They tend to stand behind their work.

by - Verified Customer January 18, 2016

Always a complete and great job done. I never have to worry about things being ok.

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by - Verified Customer January 17, 2016

Very professional and friendly! I can get an appointment quickly if needed, when you have an oil change they vacuum the car and put in an air freshener.

by - Verified Customer January 15, 2016

It's handy to where I work, capable mechanics and timely service.

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by - Verified Customer January 10, 2016

Very honest and fair prices. The mechanics actually listen to you rather than roll there eyes. Very, very trustworthy.

by - Verified Customer January 09, 2016

I was told they could not find a oil leak from my motor home, that its all good, could go to CA with it. Bring it somewhere else they find 3 oil leaks valve covers had holes in them an rear main oil seal needs to be replaced. Then I was told I could bring it over an leave it to have the seal replaced get there an was told to bring it back the following week. Couldn't call a customer an tell them this, they wait till I get there.

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by - Verified Customer January 07, 2016

Always professional and reasonably priced.

by - Verified Customer January 03, 2016

Been in many times, completely trustworthy with no BS, always on time.

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by - Verified Customer January 02, 2016

Jason and employees are always polite, friendly, and honest.

by - Verified Customer January 02, 2016

Good service.

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by - Verified Customer December 26, 2015

All staff was knowledgeable, friendly and attentive.

by - Verified Customer December 20, 2015

Great Service & Knowledgeable.

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by - Verified Customer December 18, 2015

They are always available, very quick and super nice.

by - Verified Customer December 17, 2015

Their personnel explains everything that needs to be done, price is very reasonable, always a returning customer....

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by - Verified Customer December 14, 2015

Fast, efficient, very pleasant, and knowledgeable staff. Great work and great prices!

by - Verified Customer December 13, 2015

Service is excellent! Great customer service and quality work done, at affordable price. My car runs great again!

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by December 07, 2015

Excellent service.

by - Verified Customer December 06, 2015

There was nothing about my appointment that I didn't like.

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by - Verified Customer December 05, 2015

Excellent service and Jason and his mechanics are very knowledgeable about today's cars . Very polite and very prompt.

by December 05, 2015

Excellent service.

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by December 04, 2015

Very expensive plus had alignment done they didn't tell me I had worn components so the alignment was in vain. Also told them to change the O2 sensor and charged me 90 to pull the codes even though I already did.

by - Verified Customer December 03, 2015

Excellent costumer service.

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by - Verified Customer November 28, 2015

Professional, accomodating, reasonably priced.

by - Verified Customer November 27, 2015

They are prompt with their service.

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by - Verified Customer November 21, 2015

They are honest, fair, knowledgeable, and considerate.

by - Verified Customer November 17, 2015

I like their attention to detail, open communication, reasonable pricing and friendly staff.

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by - Verified Customer November 11, 2015

The staff is courteous and service is prompt.

by - Verified Customer November 11, 2015

The service and quality is outstanding.

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by - Verified Customer November 09, 2015

I like the service and their follow-up.

by - Verified Customer November 03, 2015

Service is good and rate is very reasonable.

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by - Verified Customer July 15, 2014

Very efficient and they don't try to get you to repair what doesn't need fixed yet.

1 verified customer did not leave comments but provided this rating:
by Donna

RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
95

Pro Automotive has been serving the community of Dudley and the surrounding area since 2013. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "knowledgeable”, “friendly”, “outstanding”, “trustworthy” and "professional". This location features a team with and excellent mix of experience, ongoing training, and ASE Certifications. An investment in the necessary tools and diagnostic equipment help make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Sense opening up shop in 2013 We have been providing the best customer service possible. We are here for all your professional automotive needs.

Bring Your Car to Pro Automotive For:
-Tire services including computer spin balancing, TPMS service and adjustments, flat tire repairs, and tire rotations
-Quality repair services including brake repairs, wheel alignments, steering and suspension system repairs, transmission repairs, preventive maintenance, and exhaust system repairs performed by ASE-certified technicians
-Financing through NAPA Easy Pay
-24month/24,000 mile warranty on all repairs
-Free Coffee, TV, and Wi-Fi in our clean, comfortable waiting room
-Vehicle Pick up and drop off
-Early Bird/Night Owl Drop Off
-Free local shuttle upon request

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Pro Automotive
Could be a few thing going on there. check battery connections, check for a draw on the battery, inspect fuses. If you would like more help contact a local professional who can diagnose your symptoms
I smell antifreeze after car has been runn...
You may have a small enough leak that evaporates before it reaches the ground. And the anti freeze evaporating is what you are smelling. You should have your cooling system pressure tested for leaks before the problem escalates into something worse.
I have changed fuel filter, air filter, pl...
You may need to do a compression test both static and running, you may also want to do a leak down test of each cylinder. those motors are known for cam shaft issues which can give you the P0300.
A recall for the brake cable had been comp...
Could be may possibilities, Struts, Stabilizer bar Links or Bushings, steering shaft ........Etc. could also be in the brakes if something was not properly secured or tightened. Was the noise there before the brakes were done? If not I would recommend having it check asap!

Map
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