I brought my wife's car to Pro Auto Care and Transmission because the A/C was turning off after driving for a short time.
I made arrangements to bring the car on a Wednesday morning. After giving a description of the problem, an associate (Coleen)said they would take a look at it and get back to me. That afternoon, Coleen called and said that I needed a new compressor and clutch. She said that it was a special order and she would need my credit card no. I expected to next hear from them with an estimate, as required by Florida State law. Instead, I got a call on Friday saying that the car was ready.
My wife and I went to the shop to get the car. After leaving in our respective cars, my wife told me when we got home that the A/C turned off ten minutes after leaving the shop. I immediately called the shop, which had already closed, to tell them that the A/C was still turning off and to not throw away my old clutch. The next Monday morning I got a call from Coleen and she asked me to bring the car in. I called my wife at work and asked her to meet me at the shop. Upon arriving at the shop, I told the owner, Tony, that the A/C was still turning off. He said "that's your opinion". I replied "it's not an opinion, it's a fact". Then he started YELLING at me saying that he would be the judge of what was turning off, and that I didn't know what I was talking about. At one point I started to say something, and he said "shut-up and don't get me pissed". My wife and I left.
We are scheduled to appear in small claims court on 10/06.
I wouldn't recommend this shop to anyone for any reason.
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