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PRK Automotive

1716 W Broadway Rd 125, Mesa, AZ 85202 Map & directions

Call Now: (480) 351-0047

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About PRK Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability
77
Tools & Equipment
89
Customer Service
85
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

PRK Automotive is a family owned and operated business that has been serving the Mesa community since 2011. This relative newcomer is definitely on the right track in becoming a highly qualified, customer friendly, automotive repair facility. Owners Randi & Phillip Gaeta employ very experienced & ASE Certified automotive technicians in this RepaiPal Certified shop, and have equipped them with the automotive tools and computer diagnostic equipment that is needed to perform accurate professional repairs to your modern vehicle. These repairs are backed by a 24-month / 24,000-mile warranty for your peace of mind.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saab
Saturn Scion Smart
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Classic Car Repair/Restoration Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Transmission Repair

Amenities

Early Bird Dropoff Financing Free Estimates Free Multi-Point Safety Inspection
Gas/Diesel Heated Waiting Room Parts/Accessories Service Guarantee
Warranty Accepted Wireless Internet

Customer Reviews 24 verified reviews (26 total)

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PRK Automotive
Verified Customer
March 11, 2014

The co-owner greeted me as I entered the office, I had an appointment so I handed my keys over and enjoyed the comfortable atmosphere and friendly technicians as I waited for the brakes to be completed. The owner let me know the status of all four brakes and asked if I wanted all replaced since two still had 50%. I can't remember when I had such a relaxing time while waiting for my car to be serviced. At the end of the service I was give a list of things that needed to be done and it wasn't a surprise since I was told by my general mechanic that these items were to be watched. They also recommended a great reliable place to get a great set of tires. Now that's Great Customer Service.

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:09

Thanks Paul.. We look forward to working with you more

PRK Automotive
Verified Customer
March 07, 2014

The repairs were done quickly and without issue. I had a good level of trust with the shop owners.

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:09

Love to hear about trust. Thats a biggie for us!

PRK Automotive
Verified Customer
March 05, 2014

I am just extremely happy with their service.

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:10

Thanks Steve!!!

PRK Automotive
Verified Customer
February 07, 2014

They have good service and they did everything I asked, and they weren't very expensive.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:03

Thanks Israel- Hope the truck is running great with the new motor!

PRK Automotive
Verified Customer
January 14, 2014

We LOVE PRK Automotive!!! we brought in our chevy trailblazer with a bad transmission and no AC. They fixed the problems and did an excellent job!!! The transmission works better than before it broke and the AC is COLD!! Thank you PRK!!! Even though we haven't known them for long they seem like family, everyone is soooo nice. I recommend them to everyone!! We have tried others and the service and workmanship just wasn't there, so now that we found PRK we won't use anyone else!!!

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:11

Sorry about the time it took. Unfortunately at that moment your harness was ordered we had alot in..

PRK Automotive
Verified Customer
January 10, 2014

They are straight foreword and honest, they don't beat around the bush. They did what I asked them to.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:03

Thats what we strive for.. :)

PRK Automotive
Verified Customer
December 31, 2013

They were truthful, high attention to detail and they don't try to up sell you.

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PRK Automotive
Verified Customer
December 28, 2013

They followed through with what they said and they did it. I was pleased and I will go back in the future, they have a unique skill with LS conversion.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:04

Thanks Bill. Your truck has been amazing to work on. Look forward to seeing it at the car shows!

PRK Automotive
Verified Customer
December 23, 2013

The quality of work was amazing, the cost wasn't too high and they were very friendly. They are really knowledgeable and qualified for the job.

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PRK Automotive
Verified Customer
November 27, 2013

I recommend people because PRK is a good shop to go to.

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PRK Automotive
Verified Customer
November 20, 2013

They are just great people, excellent & quick turn around, and real reasonable prices.

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PRK Automotive
Verified Customer
November 04, 2013

The customer service they have is great. They have excellent customer service and work hand in hand with their customers.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:04

Thanks Aaron!

PRK Automotive
Verified Customer
November 01, 2013

They had a good price, they didn't charge me too much, they were true to their quote. They are friendly and explained everything to me.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:05

Explanations are one of biggies around here.. We want you to know what is going with your vehicle!

PRK Automotive
Verified Customer
October 17, 2013

They do top notch work.

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PRK Automotive
Verified Customer
October 15, 2013

They charged me for a service that I had cancelled and didn't want.

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Reply from PRK Automotive -  PrkautomotiveApril 08, 2014 11:53

Customer was notified there were no returns or cancellations on the deposit for a harness modification.

PRK Automotive
Verified Customer
October 11, 2013

The customer service was great and the work was honest they did what needed to be done.

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PRK Automotive
Verified Customer
September 11, 2013

They treat customers like family.

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PRK Automotive
Verified Customer
September 11, 2013

They were very fair on the price. They did really good work. Really friendly. That covered it pretty good. They work on cool cars.

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PRK Automotive
Verified Customer
September 05, 2013

They have good service and great customer service.

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PRK Automotive
Verified Customer
August 28, 2013

They just did an excellent job and I highly recommend them. Nice people and easy to do business with. They did everything they said that they would.

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PRK Automotive
Verified Customer
May 15, 2013

They are honest, reliable, and trustworthy.

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PRK Automotive
July 06, 2015

I paid for a diagnostic and was told they couldn't find the problem & should take it to a dealership.

Dealership's diagnostic was a failing injector and EGR valve, which were already replaced by PRK Automotive. PRK now adivses I should go take the truck to one "a shop they trust" for yet another diagnostic because they don't believe the one from the dealership.

Now, I'm lying and "reading stuff into" our discussions. At the end of the day, they have no intention of working on my truck and it's MY fault for doing what they told me I needed to do.

Extremely disappointed and out several hundred dollars!

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Reply from PRK Automotive -  PrkautomotiveJuly 06, 2015 15:09

First off the repairs on this vehicle were done over 16 months ago when it had to be towed in because it would not run. He returned last week with a check engine light on asking for diagnostics. After the first hour of diag time to find out why we couldnt communicate with the truck and fixing that issue (a t-tap in a ground circuit for the engine computer from his brake controller) we found 2 codes for electrical circuits for the EGR and injector #5. When talking to the customer he explained that most of the time when the check engine light comes on, he can wiggle wiring under the hood and get the light to turn off. This confirms our diag of possible electric or ground circuit issues. Customer was advised that due to the fact we do not have the proper equipment to diagnose this problem further it would less expensive and he would be better off taking it to a diesel specialty shop or dealer. Customer agreed with us and thanked us for our honesty. We also told him not to worry about the diagnostic charge, he refused and stated he wanted to pay us for the time. We gave the names of several shops in the area we recommend for diesel repairs. He chose to take the truck to the Ford Dealer for the diagnostics. We had discussed with him the need for in depth electrical diagnostics which would be more expensive than a one hour diagnostic and would require approval at the dealer. The dealer gave the customer the same s DTC's as we did here at PRK. We had told the customer that if this truly was the case that the EGR valve was still under warranty but not the injector (replaced 16+ months ago) and that we would do the repair work. Customer agreed and was supposed to bring the truck in today (Monday July 6). He called earlier and stated we would never see his vehicle again and he had found someone else to do the work, he rehashed bits of the prior conversations where he was told he was "reading into things" as his statements where not what I had previously said. Customer had also stated he needed the truck back by Thursday to head up the hill to which he was told we most like would not be able to have it completed in time for his trip as the shop is very busy with other vehicles in the shop and already scheduled. At no time did we ever say we would not work on the truck..

PRK Automotive
April 17, 2015

I found these guys through the internet and they did a fantastic job with repairing both front and rear brakes as well as recharging my A/C. The price was fair, the work complete within a short time frame, the staff courteous, the estimate accurate/honest, the price fair, and the location easy to get in and out of. I would highly recommend PRK Automotive to anyone who has an auto repair need.

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Reply from PRK Automotive -  PrkautomotiveApril 27, 2015 11:18

Thank you! We appreciate you!

3 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
(2) by 2 verified reviewers
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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(480) 351-0047

Auto Repair Experience

  1. Randi and Phillip Gaeta, Owners
  2. Established 2011
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 54 Years of Car Repair Experience