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PRK Automotive

1716 W Broadway Rd 125, Mesa, AZ 85202 Map & directions

Call Now: (480) 779-7984

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About PRK Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
77
Tools & Equipment (?)
89
Customer Service (?)
85
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

PRK Automotive is a family owned and operated business that has been serving the Mesa community since 2011. This relative newcomer is definitely on the right track in becoming a highly qualified, customer friendly, automotive repair facility. Owners Randi & Phillip Gaeta employ very experienced & ASE Certified automotive technicians in this RepaiPal Certified shop, and have equipped them with the automotive tools and computer diagnostic equipment that is needed to perform accurate professional repairs to your modern vehicle. These repairs are backed by a 24-month / 24,000-mile warranty for your peace of mind.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saab
Saturn Scion Smart
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Classic Car Repair/Restoration Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Transmission Repair

Amenities

Early Bird Dropoff Financing Free Estimates Free Inspection
Gas/Diesel Heated Waiting Room Parts/Accessories Service Guarantee
Warranty Accepted Wireless Internet

Customer Reviews 24 verified reviews

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PRK Automotive
March 11, 2014

The co-owner greeted me as I entered the office, I had an appointment so I handed my keys over and enjoyed the comfortable atmosphere and friendly technicians as I waited for the brakes to be completed. The owner let me know the status of all four brakes and asked if I wanted all replaced since two still had 50%. I can't remember when I had such a relaxing time while waiting for my car to be serviced. At the end of the service I was give a list of things that needed to be done and it wasn't a surprise since I was told by my general mechanic that these items were to be watched. They also recommended a great reliable place to get a great set of tires. Now that's Great Customer Service.

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:09

Thanks Paul.. We look forward to working with you more

PRK Automotive
Verified Customer
March 07, 2014

The repairs were done quickly and without issue. I had a good level of trust with the shop owners.

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:09

Love to hear about trust. Thats a biggie for us!

PRK Automotive
Verified Customer
March 05, 2014

I am just extremely happy with their service.

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:10

Thanks Steve!!!

PRK Automotive
Verified Customer
February 07, 2014

They have good service and they did everything I asked, and they weren't very expensive.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:03

Thanks Israel- Hope the truck is running great with the new motor!

PRK Automotive
January 14, 2014

We LOVE PRK Automotive!!! we brought in our chevy trailblazer with a bad transmission and no AC. They fixed the problems and did an excellent job!!! The transmission works better than before it broke and the AC is COLD!! Thank you PRK!!! Even though we haven't known them for long they seem like family, everyone is soooo nice. I recommend them to everyone!! We have tried others and the service and workmanship just wasn't there, so now that we found PRK we won't use anyone else!!!

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Reply from PRK Automotive -  PrkautomotiveApril 09, 2014 12:11

Sorry about the time it took. Unfortunately at that moment your harness was ordered we had alot in..

PRK Automotive
Verified Customer
January 10, 2014

They are straight foreword and honest, they don't beat around the bush. They did what I asked them to.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:03

Thats what we strive for.. :)

PRK Automotive
Verified Customer
December 31, 2013

They were truthful, high attention to detail and they don't try to up sell you.

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PRK Automotive
Verified Customer
December 28, 2013

They followed through with what they said and they did it. I was pleased and I will go back in the future, they have a unique skill with LS conversion.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:04

Thanks Bill. Your truck has been amazing to work on. Look forward to seeing it at the car shows!

PRK Automotive
Verified Customer
December 23, 2013

The quality of work was amazing, the cost wasn't too high and they were very friendly. They are really knowledgeable and qualified for the job.

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PRK Automotive
Verified Customer
November 27, 2013

I recommend people because PRK is a good shop to go to.

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PRK Automotive
Verified Customer
November 20, 2013

They are just great people, excellent & quick turn around, and real reasonable prices.

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PRK Automotive
Verified Customer
November 04, 2013

The customer service they have is great. They have excellent customer service and work hand in hand with their customers.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:04

Thanks Aaron!

PRK Automotive
Verified Customer
November 01, 2013

They had a good price, they didn't charge me too much, they were true to their quote. They are friendly and explained everything to me.

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Reply from PRK Automotive -  PrkautomotiveApril 11, 2014 09:05

Explanations are one of biggies around here.. We want you to know what is going with your vehicle!

PRK Automotive
Verified Customer
October 17, 2013

They do top notch work.

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PRK Automotive
Verified Customer
October 15, 2013

They charged me for a service that I had cancelled and didn't want.

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Reply from PRK Automotive -  PrkautomotiveApril 08, 2014 11:53

Customer was notified there were no returns or cancellations on the deposit for a harness modification.

PRK Automotive
Verified Customer
October 11, 2013

The customer service was great and the work was honest they did what needed to be done.

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PRK Automotive
Verified Customer
September 11, 2013

They treat customers like family.

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PRK Automotive
Verified Customer
September 11, 2013

They were very fair on the price. They did really good work. Really friendly. That covered it pretty good. They work on cool cars.

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PRK Automotive
Verified Customer
September 05, 2013

They have good service and great customer service.

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PRK Automotive
Verified Customer
August 28, 2013

They just did an excellent job and I highly recommend them. Nice people and easy to do business with. They did everything they said that they would.

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PRK Automotive
Verified Customer
May 15, 2013

They are honest, reliable, and trustworthy.

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3 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
(2) by 2 verified reviewers
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(480) 779-7984

Auto Repair Experience

  1. Randi and Phillip Gaeta, Owners
  2. Established 2011
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 54 Years of Car Repair Experience