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Prestige Automotive

200 W Padonia Rd, Lutherville-Timonium, MD 21093 Map & directions

Call Now: (410) 846-0557

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About Prestige Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
93
Tools & Equipment (?)
94
Customer Service (?)
98
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Established in 1988, Prestige Automotive boasts an impressive staff with a combined 122 years of experience. Rick Steel, owner and manager, also works as the shop's service writer and has over 31 years of experience in the automotive industry. Their technicians have good foundational training, including factory training from BMW, Mercedes, Jaguar, GM, and more. Prestige shares our goal of clarity and transparency and encourages their customers to be a part of the repair process by educating them and allowing them to choose repair options. Open on Saturdays, Prestige Automotive is also a state approved emissions repair center.

Message from the Shop

Welcome! It is our goal at Prestige Automotive to provide exceptional service and the highest quality workmanship at a fraction of dealer cost, all with a personal touch. We specialize in BMW, Mercedes Benz, Porsche, Audi, VW, Mini, Jaguar, Land Rover, Lexus, Acura, Infiniti, Volvo and Saab. We service all Asian & Domestic models as well. Prestige factory certified & college trained Master Technicians use the latest Dealer Level Autologic Diagnostic Equipment and Original Equipment Parts to insure you receive the best value for your dollar and long service life for your car. Prestige Automotive performs all Factory Scheduled Maintenance & Repairs at substantial savings.

Auto Makes We Service

Acura Audi BMW
Cadillac Chevrolet Chrysler
Dodge Ford GMC
Honda Hummer Hyundai
Infiniti Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mini Mitsubishi Nissan
Porsche Saab Scion
Subaru Suzuki Toyota
Volkswagen Volvo

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Transmission Repair

Amenities

Car Pickup/Dropoff Child Friendly Early Bird Dropoff Heated Waiting Room
Loaner Car Open Saturday Rental Car Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 27 verified reviews (31 total)

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Prestige Automotive
Verified Customer
April 24, 2012

I was charged for a diagnostic that was not needed. I took my car to a different repair shop and they could see the problem without needing the diagnostic.

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Reply from Prestige Automotive -  Prestige AutoMarch 14, 2013 07:24

We're sorry you felt you didn't need a diagnostic test. You came in after work on a monday evening worried that you might not make it home 30 miles away because of warning lights on your 2005 BMW 525I with 100,864 miles. After giving us your approval to diagnose, we used our Autologic Diagnostic laptop to perform a Network Scan and discovered a fault with your SZL Module circuit. We provided you a printout to take to your mechanic back home to aid him in any further testing he might need. Our goal was to make sure it was safe for you to drive home - per your request. We are happy that you got home safely and your mechanic was able to resolve your issue.

Prestige Automotive
Verified Customer
August 01, 2012

They can do a lot of the same things that the dealership can do. I guess they also have a specialized computer system that helps to diagnose complex problems.

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Prestige Automotive
Verified Customer
July 30, 2012

Rick gives a great explanation as to what is wrong and fixes it as quickly and effectively as possible.

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Prestige Automotive
Verified Customer
July 27, 2012

Repair was very good, and they performed a verification afterwards.

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Prestige Automotive
Verified Customer
July 18, 2012

Service was explained in great detail and steps taken to minimize cost. Only wish is that they were less busy to move it faster. Overall a great experience.

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Prestige Automotive
Verified Customer
July 17, 2012

Owner very informative and knowledgeable

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Prestige Automotive
Verified Customer
July 16, 2012

Total confidence in Rick and his crew to repair my vehicles at the best price point they can achieve, without ever advocating unnecessary repairs or using more expensive parts. They truly look out for the customer's best interest.

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Prestige Automotive
Verified Customer
July 07, 2012

I think he explains things extraordinarily well and he knows what he's doing.

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Prestige Automotive
Verified Customer
June 29, 2012

Really great people, Rick was very helpful. He was professional, knowledgeable and was able to talk to me about my car in terms I would understand. Overall great experience.

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Prestige Automotive
Verified Customer
June 28, 2012

Rick gives an honest assessment of what needs to be done for your safety, and for the longevity of your vehicle. He shopped for the best price for the parts needed for my repair.

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Prestige Automotive
Verified Customer
June 20, 2012

Rick and his team are extremely knowledgeable and very skilled at what they do. They take the time to help you understand what they are doing and why, and offer options whenever possible. I have recommended Prestige to several people and will continue to do so.

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Prestige Automotive
Verified Customer
June 12, 2012

Come to this shop if you need repair. They are very good and fair.

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Prestige Automotive
Verified Customer
June 12, 2012

Good explanation of work needed. Excellent experience.

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Prestige Automotive
Verified Customer
June 11, 2012

Have been consistently satisfied with Prestige.

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Prestige Automotive
Verified Customer
June 08, 2012

My impression is that you are honest and you are 100% committed to taking care of my car.

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Prestige Automotive
Verified Customer
June 06, 2012

Yes thank u. Great job

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Prestige Automotive
Verified Customer
June 06, 2012

Honest and reliable work done every time.

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Prestige Automotive
Verified Customer
May 31, 2012

Rick is honest

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Prestige Automotive
Verified Customer
May 30, 2012

Very good service over all.

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Prestige Automotive
Verified Customer
May 11, 2012

They have a specialist mechanic who deals with old Mercedes cars, and are very good in performing their repairs.

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Prestige Automotive
Verified Customer
May 08, 2012

Honest and reliable.

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Prestige Automotive
Verified Customer
May 04, 2012

Overall my experience was great! And I would and plan on going back for general and schedule maintenance

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Prestige Automotive
Verified Customer
April 25, 2012

The owner, Rick, is very knowledgeable and takes time to explain the problem and various options to solve them. Excellent customer service.

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Prestige Automotive
Verified Customer
April 18, 2012

Great effort was made to explain in detail exactly what was wrong and what was needed to correct the problem. Parts needing replacement were shown and excellent estimates were given.

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Prestige Automotive
Verified Customer
April 18, 2012

You can't ask for better service.

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Prestige Automotive
Verified Customer
April 11, 2012

Excellent repair shop. They explain the problem and when and how to fix it. Reasonable costs for only work that is really needed.

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Prestige Automotive
Verified Customer
April 05, 2012

Great service

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Prestige Automotive
LenK
May 07, 2014

Rick and his staff have been great. I purchased a used 2008 Mercedes and his staff went over it with a fine tooth comb. Repairs were done quickly and cost was very reasonable.

I would not hesitate to recommend Prestige.

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Prestige Automotive
February 22, 2011

Over the years, I have found Prestige Automotive to be outstanding. I have taken my 740IL BMW there for the past four years and am always impressed by the superior cutomer service, mechanical knowledge and quality of work. No matter what the issue, I am always contacted and given all the repair options in detailed, but simple and understandable language. On every occasion my car is ready when promised and shuttling me to and from the light rail stop nearby is never a problem. I have recommended this shop without hesitation to others, and they have had the same experience. This is not the first vehicle that Prestige exclusively repaired for me. There have been four others and never have I had to return a vehicle for shoddy work or because the problem was not properly diagnosed. I am very familiar with the cost to repair my BMW at other locations because I have made comparisons. Prestige's prices are very reasonable and I always get top quality service.

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Prestige Automotive
February 02, 2011

I had a great experience at Prestige Automotive. Rick was very helpful by determining the problems with my car and very clear what the costs would be. The prices are extremely fair. I highly recommend Prestige Auto to anybody who wants to have their high-end luxury car fixed the right way!

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Prestige Automotive
September 26, 2009

Clear explanation of problems and how they will be solved, fair prices, courteous employees, clean shop. Prestige really knows the mechanics of high-end luxury cars. Will continue to recommend them to friends, family, and co-workers. Good to know there is such a dependable shop nearby.

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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(410) 846-0557

Auto Repair Experience

  1. Rick Steel, Owner
  2. Established 1988
  3. 5 Auto Repair Mechanics on Staff
  4. 122 Years of Car Repair Experience