Prestige Automotive

RepairPal’s Comprehensive Evaluation

Assessment Summary

Established in 1988, Prestige Automotive boasts an impressive staff with a combined 122 years of experience. Rick Steel, owner and manager, also works as the shop's service writer and has over 31 years of experience in the automotive industry. Their technicians have good foundational training, including factory training from BMW, Mercedes, Jaguar, GM, and more. Prestige shares our goal of clarity and transparency and encourages their customers to be a part of the repair process by educating them and allowing them to choose repair options. Open on Saturdays, Prestige Automotive is also a state approved emissions repair center.

Customer Reviews (30 reviews)

• Prestige Automotive
  Carl - Verified Customer
  August 01, 2012

  They can do a lot of the same things that the dealership can do. I guess they also have a specialized computer system that helps to diagnose complex problems.

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• Prestige Automotive
  Theano - Verified Customer
  July 30, 2012

  Rick gives a great explanation as to what is wrong and fixes it as quickly and effectively as possible.

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  1343631600
• Prestige Automotive
  Verified Customer
  July 27, 2012

  Repair was very good, and they performed a verification afterwards.

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  1343372400
• Prestige Automotive
  Chris - Verified Customer
  July 18, 2012

  Service was explained in great detail and steps taken to minimize cost. Only wish is that they were less busy to move it faster. Overall a great experience.

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• Prestige Automotive
  Tom - Verified Customer
  July 17, 2012

  Owner very informative and knowledgeable

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• Prestige Automotive
  Kenneth - Verified Customer
  July 16, 2012

  Total confidence in Rick and his crew to repair my vehicles at the best price point they can achieve, without ever advocating unnecessary repairs or using more expensive parts. They truly look out for the customer's best interest.

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• Prestige Automotive
  Gregory - Verified Customer
  July 07, 2012

  I think he explains things extraordinarily well and he knows what he's doing.

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• Prestige Automotive
  Will - Verified Customer
  June 29, 2012

  Really great people, Rick was very helpful. He was professional, knowledgeable and was able to talk to me about my car in terms I would understand. Overall great experience.

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• Prestige Automotive
  Sandy - Verified Customer
  June 28, 2012

  Rick gives an honest assessment of what needs to be done for your safety, and for the longevity of your vehicle. He shopped for the best price for the parts needed for my repair.

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• Prestige Automotive
  Matt - Verified Customer
  June 20, 2012

  Rick and his team are extremely knowledgeable and very skilled at what they do. They take the time to help you understand what they are doing and why, and offer options whenever possible. I have recommended Prestige to several people and will continue to do so.

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• Prestige Automotive
  Jose - Verified Customer
  June 12, 2012

  Come to this shop if you need repair. They are very good and fair.

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• Prestige Automotive
  Julie - Verified Customer
  June 12, 2012

  Good explanation of work needed. Excellent experience.

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• Prestige Automotive
  Verified Customer
  June 11, 2012

  Have been consistently satisfied with Prestige.

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• Prestige Automotive
  Cailin - Verified Customer
  June 08, 2012

  My impression is that you are honest and you are 100% committed to taking care of my car.

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• Prestige Automotive
  Gunther - Verified Customer
  June 06, 2012

  Yes thank u. Great job

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• Prestige Automotive
  Barbara - Verified Customer
  June 06, 2012

  Honest and reliable work done every time.

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• Prestige Automotive
  Idris - Verified Customer
  May 31, 2012

  Rick is honest

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• Prestige Automotive
  Debra - Verified Customer
  May 30, 2012

  Very good service over all.

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• Prestige Automotive
  Sath - Verified Customer
  May 11, 2012

  They have a specialist mechanic who deals with old Mercedes cars, and are very good in performing their repairs.

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• Prestige Automotive
  Verified Customer
  May 08, 2012

  Honest and reliable.

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• Prestige Automotive
  David - Verified Customer
  May 04, 2012

  Overall my experience was great! And I would and plan on going back for general and schedule maintenance

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• Prestige Automotive
  Verified Customer
  April 25, 2012

  The owner, Rick, is very knowledgeable and takes time to explain the problem and various options to solve them. Excellent customer service.

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  1335337200
• Prestige Automotive
  Kim - Verified Customer
  April 24, 2012

  I was charged for a diagnostic that was not needed. I took my car to a different repair shop and they could see the problem without needing the diagnostic.

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  1335250800

  Reply from Prestige Automotive -  Prestige Auto,  March 14, 2013 07:24
  

  We're sorry you felt you didn't need a diagnostic test. You came in after work on a monday evening worried that you might not make it home 30 miles away because of warning lights on your 2005 BMW 525I with 100,864 miles. After giving us your approval to diagnose, we used our Autologic Diagnostic laptop to perform a Network Scan and discovered a fault with your SZL Module circuit. We provided you a printout to take to your mechanic back home to aid him in any further testing he might need. Our goal was to make sure it was safe for you to drive home - per your request. We are happy that you got home safely and your mechanic was able to resolve your issue.
• Prestige Automotive
  Verified Customer
  April 18, 2012

  Great effort was made to explain in detail exactly what was wrong and what was needed to correct the problem. Parts needing replacement were shown and excellent estimates were given.

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• Prestige Automotive
  Ronald - Verified Customer
  April 18, 2012

  You can't ask for better service.

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  1334732400
• Prestige Automotive
  Ralph - Verified Customer
  April 11, 2012

  Excellent repair shop. They explain the problem and when and how to fix it. Reasonable costs for only work that is really needed.

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• Prestige Automotive
  Verified Customer
  April 05, 2012

  Great service

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  1333609200
• Prestige Automotive
  Frank Collins
  February 22, 2011

  Over the years, I have found Prestige Automotive to be outstanding. I have taken my 740IL BMW there for the past four years and am always impressed by the superior cutomer service, mechanical knowledge and quality of work. No matter what the issue, I am always contacted and given all the repair options in detailed, but simple and understandable language. On every occasion my car is ready when promised and shuttling me to and from the light rail stop nearby is never a problem. I have recommended this shop without hesitation to others, and they have had the same experience. This is not the first vehicle that Prestige exclusively repaired for me. There have been four others and never have I had to return a vehicle for shoddy work or because the problem was not properly diagnosed. I am very familiar with the cost to repair my BMW at other locations because I have made comparisons. Prestige's prices are very reasonable and I always get top quality service.

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• Prestige Automotive
  Jordan123
  February 02, 2011

  I had a great experience at Prestige Automotive. Rick was very helpful by determining the problems with my car and very clear what the costs would be. The prices are extremely fair. I highly recommend Prestige Auto to anybody who wants to have their high-end luxury car fixed the right way!

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• Prestige Automotive
  bob1937
  September 26, 2009

  Clear explanation of problems and how they will be solved, fair prices, courteous employees, clean shop. Prestige really knows the mechanics of high-end luxury cars. Will continue to recommend them to friends, family, and co-workers. Good to know there is such a dependable shop nearby.

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