Prescott Import Car Service

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710 Ruth St
Prescott, AZ 86301 USA
08:00
17:00
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17:00
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OPEN NOW
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8:00am to 5:00pm
OPEN NOW
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8:00am to 5:00pm
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8:00am to 5:00pm
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8:00am to 5:00pm
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Closed
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8:00am to 5:00pm
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Closed
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8:00am to 5:00pm
(928) 778-9305
Message from the Shop

Prescott Import Car Service We are experts on Audi, BMW, Mercedes Benz, Mini, Volvo Volkswagen, Land Rover, Jaguar, Toyota, Lexus, Subaru, Honda and Acura vehicles for over 30 years. We also are a Bosch Authorized Car Service and Volkswagen Authorized Service Center, we work for you, the customer. Our ASE Master technicians inspect your vehicle, we then discuss with you how best to maintain it. No work is performed without your OK. We are an AAA of Arizona "Top Shop Award Winner" 7 years running. BBB Approved Business and our services are now warranted for 24 months or 24,000 miles.

Details

Auto Repair Experience

  • Steven Lafleur, Owner
  • Established 1985
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

Amenities

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASA
  • Bosch Service Network
  • WORLDPAC
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Honda
  • Hyundai
  • Infiniti
  • Kia
  • Land Rover
  • Lexus
  • Mercedes-Benz
  • Mini
  • Nissan
  • Saab
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

91 Verified Reviews
by - Verified Customer August 25, 2015

We regularly use Prescott Imports for general maintenance as well as big jobs and have always had stellar service at prices that beat the dealership quotes.

by - Verified Customer August 24, 2015

Prescott Import is professional and honest. I not only have recommended this shop to friends but also to foreign car owners I have met in town.

by - Verified Customer August 21, 2015

The grounds were clean, the office was clean and the waiting area was also comfortable. The gentlemen which greeted me and started my pw process was very polite and courteous. Both men behind the counter were very pleasant. First impressions are always a good thing.

by - Verified Customer August 11, 2015

They fully explain everything needed - took me back to the car repair bays and showed me what was working and what wasn't. No pressure to "do it now." They were careful to explain however what will be needed in the future.

by - Verified Customer July 28, 2015

Great honest.

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by - Verified Customer July 23, 2015

This is the most organized Auto shop I've ever been too, from start to finish! Service is like a fine dining restaurant. Plus your car is fixed..

by - Verified Customer July 22, 2015

David and Brandon were extremely professional, courteous and prompt. Great service.

by - Verified Customer July 21, 2015

Good service.

by - Verified Customer July 20, 2015

Great service, fair prices that are a lot cheaper than the new car dealers, friendly knowledgeable staff.

by - Verified Customer July 16, 2015

Personable, reliable and efficient.

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by - Verified Customer July 08, 2015

Excellent service.

by - Verified Customer July 06, 2015

Very professional. High quality service at a fair price.

by - Verified Customer June 29, 2015

I personally wouldn't take my car anywhere else. I know how Prescott Imports will treat my friends/family well as customers.

by - Verified Customer June 24, 2015

Hey, you guys are great. Efficient. Knowledgeable. Competent. Reliable. And, you provide a sense of trust worthiness.

by - Verified Customer June 22, 2015

Service less costly than dealership. Convenient location. Friendly personnel.

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by - Verified Customer June 17, 2015

Over the years that I have taken my car to Prescott Import Car Service they have always provided excellent service, communicated well, and been very responsive if ever there was a problem.

by - Verified Customer June 16, 2015

They are helpful, honest and work fast.

by - Verified Customer June 04, 2015

All three visits were excellent - what was needed was done correctly, on time or early, with some imaginative and successful sleuthing of an annoying TDI shutdown problem that Chapman VW in Tucson had been unable to diagnose and fix. No overselling of services.

by - Verified Customer June 03, 2015

Great guys, great service.

by - Verified Customer June 01, 2015

The quality of the work was excellent, and the charges were fair.

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by - Verified Customer May 20, 2015

It was great service and nice people to do business with.

by - Verified Customer May 19, 2015

They took good care of my 2004 BMW X3; friendly, professional, and very accommodating.

by - Verified Customer May 12, 2015

Pretty good service at a reasonable price.

by - Verified Customer April 28, 2015

Everyone at this place is professional and willing to help! I especially appreciate their explanations of my repair issues and potential options for repair when they exist. I would not hesitate to recommend them to anyone.

by - Verified Customer April 22, 2015

The service has been perfect. I have not had them "upsell" me on repairs. They have helped me with buying a used car and checked it for free before a road trip. They really do care about their clients.

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by - Verified Customer April 21, 2015

Very nice staff and great work.

by - Verified Customer April 17, 2015

I like them. They take care of my needs for my car.

by - Verified Customer April 09, 2015

They told me the truth which helped me prioritize my spending.

by - Verified Customer April 08, 2015

Great customer service!

by - Verified Customer April 03, 2015

Good service and recommendations for future services.

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by - Verified Customer April 02, 2015

Outstanding service and capabilities.

by - Verified Customer April 02, 2015

They are not really very good at diagnosing problems in older, non-computer cars. I had to figure out the problems on my car myself after getting mine back from them.

by - Verified Customer April 01, 2015

One of the best in Prescott AZ.

by April 01, 2015

They have over charged me for labor and UNNECESSARY PARTS!!

by - Verified Customer March 31, 2015

I've had exceptional service.

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by March 25, 2015

Outstanding service. Dave does a great job.

by - Verified Customer March 17, 2015

Good work, good attitudes.

by - Verified Customer March 16, 2015

These people know their business very well. They explain matters to you in plain English and do the work 100% correctly ALL of the time. They have great customer service attitudes as well. I am very happy to have them to work on my car(s).

by - Verified Customer March 12, 2015

The service is much, much better than dealer. My friends are happy as well. Front desk person is exceptional.

by - Verified Customer March 05, 2015

Best service in town.

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by - Verified Customer February 18, 2015

They are great. Competent, honest, courteous, reasonable in price. We wouldn't think of taking either of our vehicles anywhere else for service.

by - Verified Customer February 17, 2015

Great and dependable service.

by - Verified Customer February 17, 2015

Prescott Import Car Service is incredible! Dave always answers my questions. I am a nudgie and must be secure that the car is up to date on service requirements. Go Dave! I have never had a bad experience here with either the quality of work preformed or the good intentions with which it is accomplished. Staff is attentive to detail making me feel well cared for. Prescott Import Car Service OWNS me and they have earned it.

by - Verified Customer February 16, 2015

Experience in dealing with them has always been excellent.

by - Verified Customer February 12, 2015

Affable, knowledgeable people and reliable work. I trust that I will get my dollar's worth.

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by - Verified Customer February 12, 2015

Everyone is very friendly & honest. Hard to beat.

by - Verified Customer February 10, 2015

Professional service at very competitive price.

by - Verified Customer February 08, 2015

Friendly staff and efficient and effective service.

by - Verified Customer February 03, 2015

Best repair shop I've ever experienced. I've already sent two friends there.

by - Verified Customer February 01, 2015

Long time good relations and satisfaction.

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by January 28, 2015

I recently was given a bid for repair services totaling over $1,000. I went to another garage and was told I didn't need two of the items and my bill was less than $250.

by - Verified Customer January 27, 2015

Very accommodating. Were very thorough with my service.

by - Verified Customer January 26, 2015

The service tech, Dave, is the BEST. Very attentive to your needs, what's important and the estimates are good.

by - Verified Customer January 20, 2015

Great service. Great attitude.

by - Verified Customer January 19, 2015

They have always been efficient, competent, and reasonably priced.

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by - Verified Customer January 18, 2015

They provide excellent service and explain what needs to be done thoroughly and clearly.

by January 15, 2015

They were pleasant, efficient, explained everything to me and charged me a rate that was less than expected.

by - Verified Customer January 08, 2015

I have had excellent service over the last 11 years. I wouldn't let anyone else touch my car.

by - Verified Customer January 06, 2015

Work done quickly and efficiently. Staff friendly and helpful.

by December 30, 2014

Great service, great work at a fair price.

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by - Verified Customer December 30, 2014

Very Friendly and reliable service.

by - Verified Customer December 29, 2014

They are honest and efficient.

by - Verified Customer December 29, 2014

Knowledgeable, super friendly, helpful, caring service is what I have experienced when I take my care to them for upkeep and repairs.

by - Verified Customer December 28, 2014

Very professional and the customer service is above the normal.... great team/great service/great comapny.

by - Verified Customer December 21, 2014

I am completely satisfied with the service. But mostly, I feel it is a company that I can trust.

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by - Verified Customer December 21, 2014

I have used this garage for 17 years. They do all necessary work in a professional and efficient way, and do not do any unnecessary work. Dave at the desk knows the history of your car, as does the mechanic assigned to your vehicle. Our Subaru Forester has 255,000 miles on it, and they keep it humming. Their recommendations cost you less than a dealership.

by - Verified Customer December 18, 2014

They are organized and punctual.

by - Verified Customer December 16, 2014

Excellent customer service. Timely service.

by - Verified Customer December 16, 2014

Very good service and honest.

by - Verified Customer December 15, 2014

We have had great service!

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by - Verified Customer December 14, 2014

Mike Detwiler is the best mechanic in town. He takes very good care of my car and he takes the time to explain everything to me in detail... which often takes a lot of time since I don't understand cars!

by - Verified Customer December 08, 2014

Generally I have been happy with their service.

by - Verified Customer December 07, 2014

Always great service & informative.

by - Verified Customer December 03, 2014

They did what they said they would do at the price they gave me.

by - Verified Customer November 30, 2014

I have been a very well satisfied customer for perhaps 15 years.

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by - Verified Customer November 23, 2014

Courteous, friendly, very knowledgeable. Explained everything!

by - Verified Customer November 19, 2014

I am always treated with respect at Prescott Import Car Service. I'm informed ahead of time of cost and how long my car will be in repair. Also, they always give me a ride to work and back to retrieve my car. Good service and I feel like they care about my schedule and are sensitive to costs.

by - Verified Customer November 17, 2014

Good, experienced service, friendly employees. They are near my house.

by - Verified Customer November 17, 2014

They offer top quality service I feel I can trust and a strong sense of feeling my business with them matters as a valued member of the Prescott community.

by - Verified Customer November 12, 2014

Professional.

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by - Verified Customer November 11, 2014

Their service has always been complete and prompt. Customer relations are exemplary.

by - Verified Customer November 06, 2014

We have been using them since 2004 to service our vehicles and they are very reliable, knowledgeable and honest. They keep us aware of any issues before they take action and stand behind their service work.

by - Verified Customer November 05, 2014

I can trust them. And they do good work.

by - Verified Customer November 04, 2014

They have been nice to my VW.

by - Verified Customer November 02, 2014

Fair prices and great service.

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