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Prescott Import Car Service

710 Ruth St, Prescott, AZ 86301 Map & directions

Call Now: (928) 723-4157

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About Prescott Import Car Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
100
Technical Ability
90
Tools & Equipment
96
Customer Service
98
Customer Conveniences
18 months / 18,000 miles
Parts & Labor Warranty

Assessment Summary

Prescott Import Car Service has been serving the local community since 1985. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “professional”, “honest”, “knowledgeable”, “helpful”, and “courteous”. This location features a team of automotive professionals whose commitment to ongoing training, ASE certifications and investment in tools and equipment make them capable of repairs ranging wheel alignment, to minor and major mechanical repairs, to check engine and computer system diagnoses and repairs, to emissions testing, as well as your scheduled maintenance needs. Repairs are backed by an 18-month / 18,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

Prescott Import Car Service specializes in Audi, BMW, Mercedes Benz, Mini, Volvo Volkswagen, Land Rover, Jaguar, Toyota, Lexus, Subaru, Honda and Acura vehicles for over 30 years. Also we are a Bosch Authorized Car Service and Volkswagen Authorized Service Center, we work for you, the customer. Our ASE Master technicians inspect your vehicle, we then discuss with you how best to maintain it. No work is performed without your OK.
We are an AAA of Arizona "Top Shop Award Winner" 6 years running. BBB Approved Business and our services are now warranted for 24 months or 24,000 miles.

Auto Makes We Service

Acura Audi BMW
Honda Hyundai Infiniti
Kia Land Rover Lexus
Mercedes-Benz Mini Nissan
Saab Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts

Amenities

AAA Member Discount Coffee Early Bird Dropoff Financing
Gas/Diesel Heated Waiting Room Rental Car Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 48 verified reviews (50 total)

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Prescott Import Car Service
Verified Customer
February 16, 2015

Experience in dealing with them has always been excellent.

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Prescott Import Car Service
Verified Customer
February 18, 2015

They are great. Competent, honest, courteous, reasonable in price. We wouldn't think of taking either of our vehicles anywhere else for service.

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Prescott Import Car Service
Verified Customer
February 17, 2015

Great and dependable service.

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Prescott Import Car Service
Verified Customer
February 17, 2015

Prescott Import Car Service is incredible! Dave always answers my questions. I am a nudgie and must be secure that the car is up to date on service requirements. Go Dave! I have never had a bad experience here with either the quality of work preformed or the good intentions with which it is accomplished. Staff is attentive to detail making me feel well cared for. Prescott Import Car Service OWNS me and they have earned it.

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Prescott Import Car Service
Verified Customer
February 12, 2015

Affable, knowledgeable people and reliable work. I trust that I will get my dollar's worth.

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Prescott Import Car Service
Verified Customer
February 12, 2015

Everyone is very friendly & honest. Hard to beat.

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Prescott Import Car Service
Verified Customer
February 10, 2015

Professional service at very competitive price.

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Prescott Import Car Service
Verified Customer
February 08, 2015

Friendly staff and efficient and effective service.

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Prescott Import Car Service
Verified Customer
February 03, 2015

Best repair shop I've ever experienced. I've already sent two friends there.

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Prescott Import Car Service
Verified Customer
February 01, 2015

Long time good relations and satisfaction.

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Prescott Import Car Service
Verified Customer
January 28, 2015

I recently was given a bid for repair services totaling over $1,000. I went to another garage and was told I didn't need two of the items and my bill was less than $250.

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Prescott Import Car Service
Verified Customer
January 27, 2015

Very accommodating. Were very thorough with my service.

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Prescott Import Car Service
Verified Customer
January 26, 2015

The service tech, Dave, is the BEST. Very attentive to your needs, what's important and the estimates are good.

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Prescott Import Car Service
Verified Customer
January 20, 2015

Great service. Great attitude.

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Prescott Import Car Service
Verified Customer
January 19, 2015

They have always been efficient, competent, and reasonably priced.

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Prescott Import Car Service
Verified Customer
January 18, 2015

They provide excellent service and explain what needs to be done thoroughly and clearly.

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Prescott Import Car Service
Verified Customer
January 15, 2015

They were pleasant, efficient, explained everything to me and charged me a rate that was less than expected.

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Prescott Import Car Service
Verified Customer
January 08, 2015

I have had excellent service over the last 11 years. I wouldn't let anyone else touch my car.

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Prescott Import Car Service
Verified Customer
January 06, 2015

Work done quickly and efficiently. Staff friendly and helpful.

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Prescott Import Car Service
Verified Customer
December 30, 2014

Great service, great work at a fair price.

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Prescott Import Car Service
Verified Customer
December 30, 2014

Very Friendly and reliable service.

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Prescott Import Car Service
Verified Customer
December 29, 2014

They are honest and efficient.

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Prescott Import Car Service
Verified Customer
December 29, 2014

Knowledgeable, super friendly, helpful, caring service is what I have experienced when I take my care to them for upkeep and repairs.

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Prescott Import Car Service
Verified Customer
December 28, 2014

Very professional and the customer service is above the normal.... great team/great service/great comapny.

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Prescott Import Car Service
Verified Customer
December 21, 2014

I am completely satisfied with the service. But mostly, I feel it is a company that I can trust.

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Prescott Import Car Service
Verified Customer
December 21, 2014

I have used this garage for 17 years. They do all necessary work in a professional and efficient way, and do not do any unnecessary work. Dave at the desk knows the history of your car, as does the mechanic assigned to your vehicle. Our Subaru Forester has 255,000 miles on it, and they keep it humming. Their recommendations cost you less than a dealership.

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Prescott Import Car Service
Verified Customer
December 18, 2014

They are organized and punctual.

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Prescott Import Car Service
Verified Customer
December 16, 2014

Excellent customer service. Timely service.

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Prescott Import Car Service
Verified Customer
December 16, 2014

Very good service and honest.

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Prescott Import Car Service
Verified Customer
December 15, 2014

We have had great service!

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Prescott Import Car Service
Verified Customer
December 14, 2014

Mike Detwiler is the best mechanic in town. He takes very good care of my car and he takes the time to explain everything to me in detail... which often takes a lot of time since I don't understand cars!

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Prescott Import Car Service
Verified Customer
December 08, 2014

Generally I have been happy with their service.

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Prescott Import Car Service
Verified Customer
December 07, 2014

Always great service & informative.

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Prescott Import Car Service
Verified Customer
December 03, 2014

They did what they said they would do at the price they gave me.

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Prescott Import Car Service
Verified Customer
November 30, 2014

I have been a very well satisfied customer for perhaps 15 years.

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Prescott Import Car Service
Verified Customer
November 23, 2014

Courteous, friendly, very knowledgeable. Explained everything!

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Prescott Import Car Service
Verified Customer
November 19, 2014

I am always treated with respect at Prescott Import Car Service. I'm informed ahead of time of cost and how long my car will be in repair. Also, they always give me a ride to work and back to retrieve my car. Good service and I feel like they care about my schedule and are sensitive to costs.

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Prescott Import Car Service
Verified Customer
November 17, 2014

Good, experienced service, friendly employees. They are near my house.

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Prescott Import Car Service
Verified Customer
November 17, 2014

They offer top quality service I feel I can trust and a strong sense of feeling my business with them matters as a valued member of the Prescott community.

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Prescott Import Car Service
Verified Customer
November 12, 2014
Prescott Import Car Service
Verified Customer
November 11, 2014

Their service has always been complete and prompt. Customer relations are exemplary.

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Prescott Import Car Service
Verified Customer
November 06, 2014

We have been using them since 2004 to service our vehicles and they are very reliable, knowledgeable and honest. They keep us aware of any issues before they take action and stand behind their service work.

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Prescott Import Car Service
Verified Customer
November 05, 2014

I can trust them. And they do good work.

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Prescott Import Car Service
Verified Customer
November 04, 2014

They have been nice to my VW.

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Prescott Import Car Service
Verified Customer
November 02, 2014

Fair prices and great service.

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Prescott Import Car Service
June 19, 2015

The people at Prescott Import Car Service are top-notch! My husband and I recently experienced car trouble while driving from California, and had to have our car towed to Prescott Import Car Service. Needless to say, we were impressed from the moment we arrived. It is a clean, modern, state-of-the-art facility with kind, sincere employees. Service Manager David Mendez came out to greet us when we arrived and helped ease our nerves after what had been a stressful day. In addition to quickly and accurately diagnosing the problem, they even had the replacement part in stock! David then provided us with a loaner vehicle and directions to a great place to eat (The Palace) while the repairs were being made. I would not hesitate to be regular customer at Prescott Import Car Service if I lived locally.

Rick and Sheri Henningsen
Chino Hills, CA

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Reply from Prescott Import Car Service -  The DutchmanJune 22, 2015 10:57

Rick and Sheri, thank you for your kind words of appreciation, they mean a lot to my staff and me. I shared it with David and the rest of our staff and they were so pleased.

Prescott Import Car Service
April 06, 2015

A front air shock on my 2007 GL450 went out in NOV14 and I had it replaced at a Mercedes dealership. Three months later the other air shock failed and I had it replaced at the Prescott Import Car Service. The price was @ $250 less.
On vacation in California the new shock failed ('O' ring). I called Dave at Import Car Service and, as expected, he said he'd take care of the problem. He researched on line and directed me to 'a very good' repair shop within five miles of my location, coordinated with the shop as to what he was doing and that he would pay their labor. He ordered the replacement air shock and had it delivered the next day. The car was repaired and when I picked it up I asked if there was any residual cost and was told that Dave took care of everything.
What makes the service I got worth a 5-star rating was the immediate attention to my problem and the concierge type of follow-thru and completeness seldom encountered.

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Reply from Prescott Import Car Service -  The DutchmanJune 22, 2015 11:06

I'm so glad we were able to work with our parts supplier to get you back on the road quickly. I've always believed the true measure of good service is how you are treated when things don't go right.

3 verified customers did not leave comments but provided these ratings:

(2) by Barb, John
(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(928) 723-4157

Auto Repair Experience

  1. Steven Lafleur , Owner
  2. Established 1985
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 50 Years of Car Repair Experience