✓ RepairPal Certified
710 Ruth St
Prescott, AZ 86301
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8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
Call now:
(928) 723-4157

Auto Repair Experience

  • Steven Lafleur , Owner
  • Established 1985
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience


Prescott Import Car Service has been serving the local community since 1985. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “professional”, “honest”, “knowledgeable”, “helpful”, and “courteous”. This location features a team of automotive professionals whose commitment to ongoing training, ASE certifications and investment in tools and equipment make them capable of repairs ranging wheel alignment, to minor and major mechanical repairs, to check engine and computer system diagnoses and repairs, to emissions testing, as well as your scheduled maintenance needs. Repairs are backed by an 18-month / 18,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Auto Repair Experience

  • Steven Lafleur , Owner
  • Established 1985
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience


  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts


  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet


Makes We Serve

  • Acura
  • Audi
  • BMW
  • Honda
  • Hyundai
  • Infiniti
  • Kia
  • Land Rover
  • Lexus
  • Mercedes-Benz
  • Mini
  • Nissan
  • Saab
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

Prescott Import Car Service specializes in Audi, BMW, Mercedes Benz, Mini, Volvo Volkswagen, Land Rover, Jaguar, Toyota, Lexus, Subaru, Honda and Acura vehicles for over 30 years. Also we are a Bosch Authorized Car Service and Volkswagen Authorized Service Center, we work for you, the customer. Our ASE Master technicians inspect your vehicle, we then discuss with you how best to maintain it. No work is performed without your OK.
We are an AAA of Arizona "Top Shop Award Winner" 6 years running. BBB Approved Business and our services are now warranted for 24 months or 24,000 miles.


Overall Rating

91 Verified Reviews

Customer Reviews

Verified CustomerAugust 25, 2015

We regularly use Prescott Imports for general maintenance as well as big jobs and have always had stellar service at prices that beat the dealership quotes.

Verified CustomerAugust 24, 2015

Prescott Import is professional and honest. I not only have recommended this shop to friends but also to foreign car owners I have met in town.

Verified CustomerAugust 21, 2015

The grounds were clean, the office was clean and the waiting area was also comfortable. The gentlemen which greeted me and started my pw process was very polite and courteous. Both men behind the counter were very pleasant. First impressions are always a good thing.

Verified CustomerAugust 11, 2015

They fully explain everything needed - took me back to the car repair bays and showed me what was working and what wasn't. No pressure to "do it now." They were careful to explain however what will be needed in the future.

Verified CustomerJuly 28, 2015

Great honest.

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Verified CustomerJuly 23, 2015

This is the most organized Auto shop I've ever been too, from start to finish! Service is like a fine dining restaurant. Plus your car is fixed..

Verified CustomerJuly 22, 2015

David and Brandon were extremely professional, courteous and prompt. Great service.

Verified CustomerJuly 21, 2015

Good service.

Verified CustomerJuly 20, 2015

Great service, fair prices that are a lot cheaper than the new car dealers, friendly knowledgeable staff.

Verified CustomerJuly 16, 2015

Personable, reliable and efficient.

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Verified CustomerJuly 08, 2015

Excellent service.

Verified CustomerJuly 06, 2015

Very professional. High quality service at a fair price.

Verified CustomerJune 29, 2015

I personally wouldn't take my car anywhere else. I know how Prescott Imports will treat my friends/family well as customers.

Verified CustomerJune 24, 2015

Hey, you guys are great. Efficient. Knowledgeable. Competent. Reliable. And, you provide a sense of trust worthiness.

Verified CustomerJune 22, 2015

Service less costly than dealership. Convenient location. Friendly personnel.

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Verified CustomerJune 17, 2015

Over the years that I have taken my car to Prescott Import Car Service they have always provided excellent service, communicated well, and been very responsive if ever there was a problem.

Verified CustomerJune 16, 2015

They are helpful, honest and work fast.

Verified CustomerJune 04, 2015

All three visits were excellent - what was needed was done correctly, on time or early, with some imaginative and successful sleuthing of an annoying TDI shutdown problem that Chapman VW in Tucson had been unable to diagnose and fix. No overselling of services.

Verified CustomerJune 03, 2015

Great guys, great service.

Verified CustomerJune 01, 2015

The quality of the work was excellent, and the charges were fair.

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Verified CustomerMay 20, 2015

It was great service and nice people to do business with.

Verified CustomerMay 19, 2015

They took good care of my 2004 BMW X3; friendly, professional, and very accommodating.

Verified CustomerMay 12, 2015

Pretty good service at a reasonable price.

Verified CustomerApril 28, 2015

Everyone at this place is professional and willing to help! I especially appreciate their explanations of my repair issues and potential options for repair when they exist. I would not hesitate to recommend them to anyone.

Verified CustomerApril 22, 2015

The service has been perfect. I have not had them "upsell" me on repairs. They have helped me with buying a used car and checked it for free before a road trip. They really do care about their clients.

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Verified CustomerApril 21, 2015

Very nice staff and great work.

Verified CustomerApril 17, 2015

I like them. They take care of my needs for my car.

Verified CustomerApril 09, 2015

They told me the truth which helped me prioritize my spending.

Verified CustomerApril 08, 2015

Great customer service!

Verified CustomerApril 03, 2015

Good service and recommendations for future services.

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Verified CustomerApril 02, 2015

Outstanding service and capabilities.

Verified CustomerApril 02, 2015

They are not really very good at diagnosing problems in older, non-computer cars. I had to figure out the problems on my car myself after getting mine back from them.

Verified CustomerApril 01, 2015

One of the best in Prescott AZ.

April 01, 2015

They have over charged me for labor and UNNECESSARY PARTS!!

Verified CustomerMarch 31, 2015

I've had exceptional service.

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March 25, 2015

Outstanding service. Dave does a great job.

Verified CustomerMarch 17, 2015

Good work, good attitudes.

Verified CustomerMarch 16, 2015

These people know their business very well. They explain matters to you in plain English and do the work 100% correctly ALL of the time. They have great customer service attitudes as well. I am very happy to have them to work on my car(s).

Verified CustomerMarch 12, 2015

The service is much, much better than dealer. My friends are happy as well. Front desk person is exceptional.

Verified CustomerMarch 05, 2015

Best service in town.

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Verified CustomerFebruary 18, 2015

They are great. Competent, honest, courteous, reasonable in price. We wouldn't think of taking either of our vehicles anywhere else for service.

Verified CustomerFebruary 17, 2015

Great and dependable service.

Verified CustomerFebruary 17, 2015

Prescott Import Car Service is incredible! Dave always answers my questions. I am a nudgie and must be secure that the car is up to date on service requirements. Go Dave! I have never had a bad experience here with either the quality of work preformed or the good intentions with which it is accomplished. Staff is attentive to detail making me feel well cared for. Prescott Import Car Service OWNS me and they have earned it.

Verified CustomerFebruary 16, 2015

Experience in dealing with them has always been excellent.

Verified CustomerFebruary 12, 2015

Affable, knowledgeable people and reliable work. I trust that I will get my dollar's worth.

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Verified CustomerFebruary 12, 2015

Everyone is very friendly & honest. Hard to beat.

Verified CustomerFebruary 10, 2015

Professional service at very competitive price.

Verified CustomerFebruary 08, 2015

Friendly staff and efficient and effective service.

Verified CustomerFebruary 03, 2015

Best repair shop I've ever experienced. I've already sent two friends there.

Verified CustomerFebruary 01, 2015

Long time good relations and satisfaction.

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January 28, 2015

I recently was given a bid for repair services totaling over $1,000. I went to another garage and was told I didn't need two of the items and my bill was less than $250.

Verified CustomerJanuary 27, 2015

Very accommodating. Were very thorough with my service.

Verified CustomerJanuary 26, 2015

The service tech, Dave, is the BEST. Very attentive to your needs, what's important and the estimates are good.

Verified CustomerJanuary 20, 2015

Great service. Great attitude.

Verified CustomerJanuary 19, 2015

They have always been efficient, competent, and reasonably priced.

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Verified CustomerJanuary 18, 2015

They provide excellent service and explain what needs to be done thoroughly and clearly.

January 15, 2015

They were pleasant, efficient, explained everything to me and charged me a rate that was less than expected.

Verified CustomerJanuary 08, 2015

I have had excellent service over the last 11 years. I wouldn't let anyone else touch my car.

Verified CustomerJanuary 06, 2015

Work done quickly and efficiently. Staff friendly and helpful.

December 30, 2014

Great service, great work at a fair price.

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Verified CustomerDecember 30, 2014

Very Friendly and reliable service.

Verified CustomerDecember 29, 2014

They are honest and efficient.

Verified CustomerDecember 29, 2014

Knowledgeable, super friendly, helpful, caring service is what I have experienced when I take my care to them for upkeep and repairs.

Verified CustomerDecember 28, 2014

Very professional and the customer service is above the normal.... great team/great service/great comapny.

Verified CustomerDecember 21, 2014

I am completely satisfied with the service. But mostly, I feel it is a company that I can trust.

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Verified CustomerDecember 21, 2014

I have used this garage for 17 years. They do all necessary work in a professional and efficient way, and do not do any unnecessary work. Dave at the desk knows the history of your car, as does the mechanic assigned to your vehicle. Our Subaru Forester has 255,000 miles on it, and they keep it humming. Their recommendations cost you less than a dealership.

Verified CustomerDecember 18, 2014

They are organized and punctual.

Verified CustomerDecember 16, 2014

Excellent customer service. Timely service.

Verified CustomerDecember 16, 2014

Very good service and honest.

Verified CustomerDecember 15, 2014

We have had great service!

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Verified CustomerDecember 14, 2014

Mike Detwiler is the best mechanic in town. He takes very good care of my car and he takes the time to explain everything to me in detail... which often takes a lot of time since I don't understand cars!

Verified CustomerDecember 08, 2014

Generally I have been happy with their service.

Verified CustomerDecember 07, 2014

Always great service & informative.

Verified CustomerDecember 03, 2014

They did what they said they would do at the price they gave me.

Verified CustomerNovember 30, 2014

I have been a very well satisfied customer for perhaps 15 years.

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Verified CustomerNovember 23, 2014

Courteous, friendly, very knowledgeable. Explained everything!

Verified CustomerNovember 19, 2014

I am always treated with respect at Prescott Import Car Service. I'm informed ahead of time of cost and how long my car will be in repair. Also, they always give me a ride to work and back to retrieve my car. Good service and I feel like they care about my schedule and are sensitive to costs.

Verified CustomerNovember 17, 2014

Good, experienced service, friendly employees. They are near my house.

Verified CustomerNovember 17, 2014

They offer top quality service I feel I can trust and a strong sense of feeling my business with them matters as a valued member of the Prescott community.

Verified CustomerNovember 12, 2014


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Verified CustomerNovember 11, 2014

Their service has always been complete and prompt. Customer relations are exemplary.

Verified CustomerNovember 06, 2014

We have been using them since 2004 to service our vehicles and they are very reliable, knowledgeable and honest. They keep us aware of any issues before they take action and stand behind their service work.

Verified CustomerNovember 05, 2014

I can trust them. And they do good work.

Verified CustomerNovember 04, 2014

They have been nice to my VW.

Verified CustomerNovember 02, 2014

Fair prices and great service.

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June 19, 2015

The people at Prescott Import Car Service are top-notch! My husband and I recently experienced car trouble while driving from California, and had to have our car towed to Prescott Import Car Service. Needless to say, we were impressed from the moment we arrived. It is a clean, modern, state-of-the-art facility with kind, sincere employees. Service Manager David Mendez came out to greet us when we arrived and helped ease our nerves after what had been a stressful day. In addition to quickly and accurately diagnosing the problem, they even had the replacement part in stock! David then provided us with a loaner vehicle and directions to a great place to eat (The Palace) while the repairs were being made. I would not hesitate to be regular customer at Prescott Import Car Service if I lived locally.

Rick and Sheri Henningsen
Chino Hills, CA

Reply from Prescott Import Car Service – The DutchmanJune 22, 2015

Rick and Sheri, thank you for your kind words of appreciation, they mean a lot to my staff and me. I shared it with David and the rest of our staff and they were so pleased.

April 06, 2015

A front air shock on my 2007 GL450 went out in NOV14 and I had it replaced at a Mercedes dealership. Three months later the other air shock failed and I had it replaced at the Prescott Import Car Service. The price was @ $250 less.
On vacation in California the new shock failed ('O' ring). I called Dave at Import Car Service and, as expected, he said he'd take care of the problem. He researched on line and directed me to 'a very good' repair shop within five miles of my location, coordinated with the shop as to what he was doing and that he would pay their labor. He ordered the replacement air shock and had it delivered the next day. The car was repaired and when I picked it up I asked if there was any residual cost and was told that Dave took care of everything.
What makes the service I got worth a 5-star rating was the immediate attention to my problem and the concierge type of follow-thru and completeness seldom encountered.

Reply from Prescott Import Car Service – The DutchmanJune 22, 2015

I'm so glad we were able to work with our parts supplier to get you back on the road quickly. I've always believed the true measure of good service is how you are treated when things don't go right.

6 verified customers did not leave comments but provided these ratings:
by Vince, Vic, Barb, John
by Bill
by 1 verified reviewer
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