Premier Automotive Service was established in 2002 and has proudly been serving the local community and surrounding ever since. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "honest”, “professional”, “friendly”, “courteous” and "knowledgeable". The technicians at this location are very experienced, well trained and led by an ASE Certified Master. Their state of the art tools and diagnostic equipment help make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, to tires and wheel alignment, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Premier Automotive Service
Urbandale, IA 50322 USA
Auto Repair Experience
- Chad Tigges, Owner
- Established 2002
- 4 Auto Repair Mechanics on Staff
- 1 ASE Master Auto Technician
- 98 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- AAA Member Discount
- Car Delivery
- Car Pickup/Dropoff
- Child Friendly
- Early Bird Dropoff
- Extended/Evening Hours
- Free Estimates
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Loaner Car
- Military Discount
- Open Saturday
- Open Weekends
- Senior Discount
- Service Guarantee
- Warranty Accepted
- Wireless Internet
Makes We Serve
- Land Rover
I live all the way in Ankeny and I will always take my car here. They are honest, they do not pressure you into spending more than you need to. It is rare to find a shop like this.
Great people work here!
We appreciate having Premier to depend on and trust. Been with them many years.
I was told I needed work done. Since I have no experience in car repair, I need to rely on what the mechanics tell me is true.
Also pleasant, work is done on time, truly honest.
My car's alternator or belts still have a buzzing sound. It just started about a month ago and they said (and I agree) I needed a new battery. Tried to sell a way overpriced battery at first and this car is old and not a Cadillac. It's a 2000 Nissan Ultima on its last legs.
Was a simple bulb replacement this time. Very quick.
Very professional shop.
The people who work at this establishment were very helpful; they explained what they found wrong with my car 'before' making any changes as I had asked. I got my car back in 'very good timing'; better than I expected. I always get treated with professional care and a smiling face when I arrive & 'let us know if we can be of further help in the future' and a smile again as I leave. More businesses need people like this 'Premier location'. Wish there was a location 'closer to my side of town'.
I like all of the people I have dealt with at the service. I feel I have had excellent service and would and have recommended them to friends.
I learned of Premier through an employee of mine. We had extensive work done on a Silverado and I was satisfied with the work. I would use the shop again.
Always kind, efficient, and great quality work.
Well run shop with experienced service department.
Polite and always ready to explain and recommend any problems to be aware of.
Good, always satisfied.
I love this shop and, if possible, will never go elsewhere. The guys who work here know their stuff and do their best ever visit. They never try to oversell me and are always super polite.
I am thrilled that the gang at my old repair shop sent me your direction once they closed. You guys are all awesome plus I trust you.
Thanks, Tim, Chad, and All!
Know I'll always leave satisfied.
The work was done on time and done correctly.
They got the car in quickly and did the maintenance requested. They did find something else that needed to be fixed but there was no pressure to get it done with them. Price was reasonable too.
Excellent as usual.
The shop treated me very well. My only complaint is that my bill was about $10 over the estimate. But I will go back due to the very good service I received at the shop.
I was most impressed in that I was not pushed to fix things that didn't need it. They even listed other items that might need repair eventually, but given the age of the car recommended not doing the work till the parts actually started to fail. Good place to deal with!!
The repair was done quickly and in a friendly atmosphere.
Car was repaired in timely fashion.
I feel I was given all the information I needed to make decisions on the necessary repairs. The estimate was especially helpful as it prioritized repairs so I had the ability to create a timeline that worked for me.
Thorough analysis of my problem, clear advice on my options and carefully and diligently performed automobile repair.
Wouldn't go anywhere else!!!
One of the car modules has gone bad. The team went above and beyond in researching what steps must be taken to facilitate the repair. I now have a good choice for deciding how to proceed. Thanks!
My husband and I were both extremely satisfied with the work that was done to our truck.
I actually told the mechanic that I appreciated the fair treatment I received. They could have said I needed all kinds of things I didn't and I would not have known but they never once said I needed anything more than what I asked them to do. I work in real estate so I know a lot of people and I have already spread the word that this is a reputable company.
I have taken my car for service at Premier for several years, and would never go anywhere else. I urge others to go there also.
Great service always.
I had to call 2 hrs after my appt time to inquire when the vehicle would be done; was told it's done now, we forgot to call you. Sorry.
Work done right.
Got me in and out the same day, and called me with updates.
I so appreciate Premier, for many years!
Estimate provided. When my car was being worked on, they called and asked if I wanted 'everything' done, I agreed. However, they did not explain that would cost an additional $700 to the estimate. Would HIGHLY recommend you restate estimate cost to customers.
Very friendly. Kept me informed with me on what work was performed.
I have always been happy with the work and service. One thing that disappoints me is that you no longer have a coupon on cash register receipts. You send out a coupon by email right after I gave been there and it expires in such a short time when I don't need it yet.
I love this shop (and have already recommended it to all my friends) because they do not pressure you into buying anything that is not needed. The manager is very talkative and will give you straight answers instead of beating around the bush. Very happy with their service.
Best repair shop I have ever been to! Thier service advisor was great!
A week prior while I had my car in for an oil change, they showed me some significant uneven wear on rear tires. I authorized the work and returned the next week to have it performed.
I waited for the car, and it was ready very quickly. Tim always treats me well and we are very pleased!
They are great. They explain exactly what you need done, don't tell you to have things done that you don't need done, and are just very honest. It was very icy the day my truck got fixed, so I asked if I could leave it there for another day or two and they said it was no problem. I highly recommend them.
Get treated like a king there, and they even fix the problem on my cars, yep one class A shop the boys at Premier will take good care of you and whatever they work on...the best!
Tim is a real pro! His team is great and always delivers what they promise. I urge my kids to trade here, and that the best recommendation I can give!
I always get great service from Premier Auto. They are thorough, explain the situation well and make sure my car is in good shape for hitting the road.
I am always pleased with this shop and trust that they are very fair to me.
The repair was fine.
Always receive excellent service at Premier!
My car had its water pump go out and they got it done in an amazing amount a time. The guy at the front desk was extremely nice and helpful. Great experience!
Though it wasn't completely solved the first time, they got me in right away the second time and got it fixed with out an additional charge and persisted until they knew the true cause of the problem.
Trusted service with a smile!
As always I received top notch service on schedule.
I so appreciate Premier, for many years!
Fantastic repair. Driving difference is night to day.. A1. I would recommend Premiere to anyone.
Great service, friendly staff and owners. Wouldn't go anywhere else.
Car was completed when promised as have most of our appointments with Premier.
Loved the honesty and expediency of this vendor, they clearly take pride in their work. Everyone can use them with confidence!
I am a long term customer and have work on all my cars. They are awesome.
Excellent customer service.
I have brought my cars to this shop for years and have always had courteous, friendly service. I have always been treated with respect, even when I had silly questions to ask.
They are prompt and the prices are fair.
I like the personalized attention, honest and competent mechanics.
Great service and personal attention.
I feel Premiere Automotive has always been honest and fair with their service.
They always work me in when I need service. And do a great job. Great communication skills.
Always easy to do business with.
Tim is a great and knowledgeable guy.
Easy to talk with and interact with staff.
Awesome down to earth staff. Make suggestions for you and don't just say you have to have everything done. They really know their stuff.
I feel they are trustworthy.
They are very honest and don't try to get me to spend extra money on unneeded services!
Good customer service, good honest work.
Everything was perfect.
Great service and people.
Less than positive service the last several times I have been there.
Honest service by the staff, no pressure to make unnecessary repairs.
I like Tim and all the technicians. I feel they are honest with me and that is very important since I'm a single woman and don't know anything about cars. I trust Tim and feel he would not recommend service I didn't need
The guys are honest and never try to sell you something you don't need. They fix it right the first time or make it right if its not fixed.
Friendly and honest service at a fair price.
This shop provides excellent customer service and display fantastic technical skills. I only go to Premier for all of my auto needs.
Very professional and fairly priced.
They seem to do it right.
They are very courteous, helpful and willing to work with you. They keep track of what my car needs for service to keep it running smoothly for a long time. Definitely cheaper than buying a new one.
The staff there is very friendly and recommend the best solution to repairing your car. You come first as their customer.
They always treat us right and have become our family mechanics.
They are thorough, reasonable and honest.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service