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Premier Automotive Service

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chad@premierautomotiveservice.com
6815 Hickman Rd
Urbandale, IA 50322 USA
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07:00
18:00
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07:00
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07:00
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07:00
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07:00
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08:00
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CLOSED
CLOSED
W
7:00am to 6:00pm
Su
Closed
Th
7:00am to 6:00pm
M
7:00am to 6:00pm
F
7:00am to 6:00pm
T
7:00am to 6:00pm
S
8:00am to 5:00pm
Call now:
(515) 329-3185
73 Verified Reviews

Auto Repair Experience

  • Chad Tigges, Owner
  • Established 2002
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 98 Years of Car Repair Experience
RepairPal Scorecard

Premier Automotive Service was established in 2002 and has proudly been serving the local community and surrounding ever since. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "honest”, “professional”, “friendly”, “courteous” and "knowledgeable". The technicians at this location are very experienced, well trained and led by an ASE Certified Master. Their state of the art tools and diagnostic equipment help make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, to tires and wheel alignment, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Chad Tigges, Owner
  • Established 2002
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 98 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • NAPA
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

70 Verified Reviews
5 stars
(55)
4 stars
(10)
3 stars
(4)
2 stars
(0)
1 star
(1)
by - Verified Customer February 07, 2017

I was most impressed in that I was not pushed to fix things that didn't need it. They even listed other items that might need repair eventually, but given the age of the car recommended not doing the work till the parts actually started to fail. Good place to deal with!!

by - Verified Customer February 06, 2017

The repair was done quickly and in a friendly atmosphere.

by - Verified Customer February 05, 2017

I feel I was given all the information I needed to make decisions on the necessary repairs. The estimate was especially helpful as it prioritized repairs so I had the ability to create a timeline that worked for me.

by - Verified Customer February 05, 2017

Car was repaired in timely fashion.

by - Verified Customer February 01, 2017

Wouldn't go anywhere else!!!

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by - Verified Customer January 29, 2017

I have taken my car for service at Premier for several years, and would never go anywhere else. I urge others to go there also.

by - Verified Customer January 30, 2017

I actually told the mechanic that I appreciated the fair treatment I received. They could have said I needed all kinds of things I didn't and I would not have known but they never once said I needed anything more than what I asked them to do. I work in real estate so I know a lot of people and I have already spread the word that this is a reputable company.

by - Verified Customer January 27, 2017

Work done right.

by - Verified Customer January 29, 2017

Good job.

by - Verified Customer January 27, 2017

Great service always.

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by - Verified Customer January 27, 2017

I had to call 2 hrs after my appt time to inquire when the vehicle would be done; was told it's done now, we forgot to call you. Sorry.

by - Verified Customer January 19, 2017

Thanks.

by - Verified Customer January 16, 2017

I love this shop (and have already recommended it to all my friends) because they do not pressure you into buying anything that is not needed. The manager is very talkative and will give you straight answers instead of beating around the bush. Very happy with their service.

by - Verified Customer January 23, 2017

Excellent service!!

by - Verified Customer January 22, 2017

Got me in and out the same day, and called me with updates.

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by - Verified Customer January 19, 2017

Very friendly. Kept me informed with me on what work was performed.

by - Verified Customer December 27, 2016

I am a long term customer and have work on all my cars. They are awesome.

by - Verified Customer January 22, 2017

I so appreciate Premier, for many years!

by - Verified Customer December 29, 2016

I so appreciate Premier, for many years!

by - Verified Customer January 18, 2017

I have always been happy with the work and service. One thing that disappoints me is that you no longer have a coupon on cash register receipts. You send out a coupon by email right after I gave been there and it expires in such a short time when I don't need it yet.

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by - Verified Customer January 19, 2017

Estimate provided. When my car was being worked on, they called and asked if I wanted 'everything' done, I agreed. However, they did not explain that would cost an additional $700 to the estimate. Would HIGHLY recommend you restate estimate cost to customers.

by - Verified Customer January 12, 2017

Tim is a real pro! His team is great and always delivers what they promise. I urge my kids to trade here, and that the best recommendation I can give!

by - Verified Customer January 02, 2017

Trusted service with a smile!

by - Verified Customer January 02, 2017

As always I received top notch service on schedule.

by - Verified Customer January 18, 2017

Excellent.

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by - Verified Customer January 06, 2017

Always receive excellent service at Premier!

by - Verified Customer December 28, 2016

Car was completed when promised as have most of our appointments with Premier.

by - Verified Customer December 27, 2016

Loved the honesty and expediency of this vendor, they clearly take pride in their work. Everyone can use them with confidence!

by - Verified Customer January 10, 2017

I am always pleased with this shop and trust that they are very fair to me.

by - Verified Customer January 04, 2017

My car had its water pump go out and they got it done in an amazing amount a time. The guy at the front desk was extremely nice and helpful. Great experience!

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by - Verified Customer January 03, 2017

Though it wasn't completely solved the first time, they got me in right away the second time and got it fixed with out an additional charge and persisted until they knew the true cause of the problem.

by - Verified Customer December 28, 2016

Fantastic repair. Driving difference is night to day.. A1. I would recommend Premiere to anyone.

by - Verified Customer December 28, 2016

Great service, friendly staff and owners. Wouldn't go anywhere else.

by - Verified Customer December 26, 2016

Perfect!

by - Verified Customer December 26, 2016

Excellent customer service.

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by - Verified Customer December 26, 2016

Always good!

by - Verified Customer January 09, 2017

The repair was fine.

by - Verified Customer January 13, 2017

Best repair shop I have ever been to! Thier service advisor was great!

by - Verified Customer January 13, 2017

A week prior while I had my car in for an oil change, they showed me some significant uneven wear on rear tires. I authorized the work and returned the next week to have it performed.

by - Verified Customer January 13, 2017

I waited for the car, and it was ready very quickly. Tim always treats me well and we are very pleased!

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by - Verified Customer January 12, 2017

They are great. They explain exactly what you need done, don't tell you to have things done that you don't need done, and are just very honest. It was very icy the day my truck got fixed, so I asked if I could leave it there for another day or two and they said it was no problem. I highly recommend them.

by - Verified Customer January 12, 2017

Get treated like a king there, and they even fix the problem on my cars, yep one class A shop the boys at Premier will take good care of you and whatever they work on...the best!

by - Verified Customer January 11, 2017

I always get great service from Premier Auto. They are thorough, explain the situation well and make sure my car is in good shape for hitting the road.

by - Verified Customer November 16, 2015

I have brought my cars to this shop for years and have always had courteous, friendly service. I have always been treated with respect, even when I had silly questions to ask.

by - Verified Customer November 11, 2015

They are prompt and the prices are fair.

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by - Verified Customer November 09, 2015

I like the personalized attention, honest and competent mechanics.

by - Verified Customer November 09, 2015

I feel Premiere Automotive has always been honest and fair with their service.

by - Verified Customer November 09, 2015

Great service and personal attention.

by - Verified Customer October 30, 2015

They always work me in when I need service. And do a great job. Great communication skills.

by October 28, 2015

Always easy to do business with.

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by - Verified Customer October 27, 2015

Tim is a great and knowledgeable guy.

by - Verified Customer October 23, 2015

Easy to talk with and interact with staff.

by - Verified Customer October 23, 2015

Awesome down to earth staff. Make suggestions for you and don't just say you have to have everything done. They really know their stuff.

by - Verified Customer October 15, 2015

I feel they are trustworthy.

by - Verified Customer October 15, 2015

They are very honest and don't try to get me to spend extra money on unneeded services!

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by - Verified Customer October 02, 2015

Everything was perfect.

by - Verified Customer October 02, 2015

Good customer service, good honest work.

by September 29, 2015

Great service and people.

by - Verified Customer September 22, 2015

Less than positive service the last several times I have been there.

by - Verified Customer September 03, 2015

Honest service by the staff, no pressure to make unnecessary repairs.

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by - Verified Customer August 31, 2015

I like Tim and all the technicians. I feel they are honest with me and that is very important since I'm a single woman and don't know anything about cars. I trust Tim and feel he would not recommend service I didn't need

by - Verified Customer August 25, 2015

The guys are honest and never try to sell you something you don't need. They fix it right the first time or make it right if its not fixed.

by - Verified Customer August 07, 2015

Friendly and honest service at a fair price.

by - Verified Customer August 04, 2015

This shop provides excellent customer service and display fantastic technical skills. I only go to Premier for all of my auto needs.

by July 30, 2015

Very professional and fairly priced.

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by - Verified Customer July 30, 2015

They seem to do it right.

by - Verified Customer July 16, 2015

They are very courteous, helpful and willing to work with you. They keep track of what my car needs for service to keep it running smoothly for a long time. Definitely cheaper than buying a new one.

by - Verified Customer July 14, 2015

The staff there is very friendly and recommend the best solution to repairing your car. You come first as their customer.

by - Verified Customer July 03, 2015

They always treat us right and have become our family mechanics.

by - Verified Customer June 05, 2015

They are thorough, reasonable and honest.

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