Precision Tune Auto Care has been serving the Durham community since 1996. This RepairPal Certified shop features a very experienced team of professional ASE Certified Technicians, 3 of the 7 staff members hold ASE Master Certification. It is this experience, commitment to certification, and the right tools that make this location a great place for you and your vehicle. They are equipped to handle most repairs, ranging from wheel alignments to check engine light diagnosis and back their work with a 24-month / 24,000-mile warranty. Local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.
Precision Tune Auto Care 055-03
Durham, NC 27713 USA
Auto Repair Experience
- Marty Hartwell, Owner
- Bryan Yaffey, Owner
- Established 1996
- 5 Auto Repair Mechanics on Staff
- 83 Years of Car Repair Experience
- Check Engine Light
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Smog/Emissions Testing
- Timing Belts
- Tire Sales/Repair
- AAA Member Discount
- Early Bird Dropoff
- Heated Waiting Room
- Open Saturday
- Service Guarantee
- Shopping Nearby
- Wireless Internet
Makes We Serve
- Land Rover
They are always professional and will only use them for all of our cars repairs.
Precision Tune is your get-it-done-the-right-way automotive repair shop. The managers, receptionist and all other personnel are all very professional, knowledgeable and courteous. I have NO complaints!
Things were good.
I had a very pleasant experience and I will visit again.
The price for the diagnostic fee was way too high because when they did the emissions test the first time the error should have been found then.
Good experience as in the past. Car was ready and had been sitting awhile before someone alerted me work had been done. Additionally, work was completed prior to my permission being given. But I did authorize repairs to remain as is. I will still return in spite of these 2 matters.
I continue to go here because of the excellent customer service.
It was really good.
The work was done as described, with no problems and at a reasonable price.
Work done was completed fast and thoroughly.
I had a oil change. The only problem I experienced is that they did not reset it so the light for check engine came on again. It was for the oil change and now in the future I know how to reset it. I brought it back and they fixed it and showed me how to do it. I just hope I remember since I get a oil change every 5,000 miles so it is going to be a couple of months. Overall it was a good experience. I will return.
It was a good experience and the guys are very knowledgeable. We have been going to this shop for 15 years.
Excellent service by kind gentlemen!
Usually entire experience is top notch (I've been getting multiple vehicles serviced there for about ten years). But this time I have question with regards to the type of new oil used; also i'm not sure if new oil filter was installed; and appears there was a small overcharge that I will address when I'm back from trip. That said the mechanics and managers are great guys, always friendly and most informative, and really work with customers. GREAT guys. Just a few minor things this time.
The first time that I went to Precision Tune, I was nervous because I was new to the area. Now, I will not go to any other business or location. I love their service!
Great service. Will return!
I always have a great time and feel appreciated by Marty and Brian. Keep up the great work.
Been going there for years....and plan to continue. Good group of guys!
No complaints. Will come again.
Good. Will suggest my friend to have their car maintain in Precision Tune.
The service was good. The service man was courteous.
Had 24.99 coupon for a premium oil change that included 5 qts and oil filter. Still charged separately for oil filter! I always pay for the extra quart of oil my car takes. But my 24.99 coupon ended up being a 39.00 oil change. So really there was no deal. Could've gone anywhere else for a forty dollar oil change.
I thoroughly enjoy the services are received. The technician provided me with clear explanation of what was going on with my vehicle. I had such a great experience I will never go to another shop other than Precision Tune.
Great customer service!
Marty and crew are always great, ethical, and respectful.
I started using this Precision Tune location because it was within walking distance for me. Even though I moved about a half hour away, I continue to take me car there because of their great work and customer service. Also, they are very honest in what needs to be done and the pricing is fair.
Cheap for oil change, but expensive for others.
This place does a wonderful job working on my car.
I've been dealing with this shop for about 20 years and I've recommended them to a number coworkers and others. They treat you more than fairly, and they are very skilled and knowledgeable.
The manager and mechanic that worked on my car were excellent. I used to do all the work on my car, but I am now 55. I was told I needed new brakes, they checked and no. I really enjoy the moral character and work ethic at this shop. They are very honest and fair in their work, which is very refreshing compared to other shops that I have been to. I strongly recommend this car repair shop. Thanks a very satisfied customer!!
Precision Tune mechanics and team not only change my oil but take care of my car! After 7 years of bringing my car to the consistently, I can say I trust them.
I used to go to Precision Tune Auto Care regularly as I would rather not change the oil in my car myself and I was super busy and didn't mind paying for a cheaper oil change. Needless to say, Precision Tune Auto Care on Hwy 54 has gone down in quality.
My first negative experience was when I figured out my AC had a leak. I asked them to just check where the leak may be and they ended up filling up my car with freon on top of that. A gentleman in front of me paid for a lower priced AC test and I inquired why mine was more expensive as I picked up my car. The cashier stated it's because they put freon in my car when I told them I recently put freon and I can do that myself (My guess is because I'm a girl they can just upcharge me and add services I did not request).
Another time I had an inspection and they wanted to charge me $14 labor for installing a license plate light cover. Well...that is also a very simple fix I could do myself and I requested to just have the part and I would do it myself. Also something to note, the newer skinnier cashier lady is rude, always on her phone, and presumptuous.
The final straw is when I got an oil change before a long trip. I waited for an hour during the weekday for my oil to be changed. They put a sticker that I had to get my oil changed once it hit 338K miles...well...my car isn't even at 120k miles. Later on when I went to fill my washer fluid, I found that my hood release was broken and know that I did not strong arm the lever since there were no pieces and I could clearly see where there was a broken part missing.
Now today, I'm changing my oil in my car myself and looked at the filter which is a Tec Select T500 filter that is much smaller than the models that fit my car.
Please work on customer service and integrity.
Excellent experience as a long-time customer.
Excellent service from beginning to end. Outlined all work to be done and any service that could be needed. Allowing the customer to make an informed decision before moving forward.
Friendly staff, work completed quickly, options provided for work to be done.
I trust the guy in charge of this garage.
Everything requested was done as asked including repairing a tire. Unfortunately when I got home another tire was very low due to a nail so I had to return to the shop to have that one fixed.
Excellent service on all levels.
Always honest, upfront, and friendly!
The Precision team had excellent customer service. I would definitely recommend and go back myself even though they aren't my regular mechanic.
Will continue to do business with this shop.
Marty and Brian have always come out and sit with the customer and explain everything about the car.
I have been going to Precision for a few years and feel as though they are always honest.
Overall it was good.
I've been going there for over 15 years & never had an issue.
It was okay but I paid for a tire rotation and didn't get it.
Fast friendly service.
Every one working in this shop is efficient and friendly. I never feel as though I'm being sold unnecessary repairs or treated differently because I'm a woman. I go out of my way to go to the Precision Tune on Hey 54 because the owners/managers have integrity.
It was good.
I have always had great experiences with this shop. I am female, but Marty always explains things to me and I never feel pressure to purchase anything unnecessarily. They always give me the price of the repair and get my approval before any work is done.
Most professional experience and service I've had.
The staff all seem to be on one accord, there objective is to do good work in a timely manor and be pleasant at thse same time.
Great and timely service!!
They move fast and always have great deals.
Very satisfied did a awesome job.
Everyone was super friendly, helpful & knowledgeable.
Very business like.
They are pretty great!
Marty, Brian and the team have been servicing my cars for years. They always do a great job and don't fix things unless necessary. I wouldn't bring my cars anywhere else!
Service requested was performed in a timely, efficient manner.
Outstanding service as always. Nothing but pleasant experience every time I bring one of my vehicles here. I've been bringing my vehicles here since 2000.
Straight forward service for inspection.
Basic oil change, everything went well.
It was quick and great service.
These guys are great. Fast honest service.
My car was serviced quickly and at a reasonable cost. I am happy with the service.
I've going to this shop for over 10 years and I drive over 35 miles to get there just for the service!
Good as usual. Rarely ever have problems.
Great service, timely as always.
The people were very kind, helpful, and did the work quickly as well as correctly.
I trust all my car maintenance work's with Marty's shop. He's honest, trustworthy, offers good value, and while giving you a complete assessment of your car's maintenance needs, never hard sells you.
Friendly, no hassle repair service.
I love this place, always the best customer service.
They do the work in a timely fashion. They are good at telling you what you need and why.
They are really customer care oriented. They really care about their customers.
We have been going there for twenty years. They are honest and trustworthy. They do excellent work. We would not go anywhere else.
I think the price compared to other shops is high. Everything else was okay.
They take you in quickly. They are very courteous and friendly.
They were very professional and they explained why I needed to be there and I trust them. I've had many repairs done there and the customer satisfaction is always a 10, the shop is always crowded, and everyone is friendly and respectful.
They had my car for a week and inaccurately diagnosed my problem, they said I had two catalytic converters that were bad but the problem turned out to be cracked resonators.
I went to get a diagnostic test and waited a long time to get it done. They estimated it would take $4000 to repair my car. They charged me $200 for the test. When I got home they called to say they would buy the car for $200 and then I would not owe anything. I thought that was not very professional. I took my car somewhere else and they fixed the car for much less. It is running good.
I am satisfied with the way they go about my car. I like everything about them. They keep my car running.
It was pretty good service. Some things could be better.
I would recommend them for a repair or oil change.
Good honest service.
Very good customer service. The repairs are done in a very timely manner.
They are very prompt. They get the job done very efficiently.
They are very nice. They are very helpful. They do not try to sell things I do not need.
he owners really nice and they take care of you. Great customer service.
We have gone there for the last five years and they give excellent service. I do not feel like I am being charged too much.
I have bought tires and I have not been able to have them properly balanced yet. Otherwise I am satisfied.
I think they give good prices and good service. They will tell you what's going to be done, and they do it. They tell you ahead of time too, always have options to go with one recommendation. They will listen to what you say that needs to be done.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service