Precision Tune Auto Care 043-32

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Ptac04332@precisionac.com
4903 W Broad St
Richmond, VA 23230 USA
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CLOSED NOW
S
8:00am to 4:00pm
CLOSED NOW
T
8:00am to 6:00pm
S
8:00am to 4:00pm
W
8:00am to 6:00pm
Su
Closed
Th
8:00am to 6:00pm
M
8:00am to 6:00pm
F
8:00am to 6:00pm
Call now:
(804) 729-5381
115 Verified Reviews

Auto Repair Experience

  • Douglas Ray, Manager
  • Established 2011
  • 4 Auto Repair Mechanics on Staff
  • 16 Years of Car Repair Experience
RepairPal Scorecard

The West Broad Street location of Precision Tune Auto Care serving the local community since 2011. This location features a team with a good mix of experience, ongoing training, and ASE certifications. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe this team as “knowledgeable”, “wonderful”, “friendly”, and “excellent”. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Douglas Ray, Manager
  • Established 2011
  • 4 Auto Repair Mechanics on Staff
  • 16 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair

Amenities

  • Open Saturday
  • Service Guarantee
  • Shuttle

Affiliations

  • Bosch Service Network

Message from the Shop

Precision Tune Auto Care is the fast, convenient and affordable solution to all of your car repair and routine vehicle maintenance needs. Our trained technicians help keep your vehicle safe & reliable on the road! Like every Richmonder, we know history, but our passion is cars of the past, present, and future. We’re ready to help keep yours running longer and more reliably. Conveniently located in front of Willow Lawn, across from Krispy Kreme, we have enjoyed being a part of your neighborhood since 2011.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

111 Verified Reviews
5 stars
(50)
4 stars
(32)
3 stars
(12)
2 stars
(3)
1 star
(14)
by - Verified Customer January 05, 2017

This shop worked on my vehicle before and did a good job, this is why I returned. Well pleased customer.

by - Verified Customer January 05, 2017

There was a problem getting the correct battery from the supplier so the work was delayed another 30-45 minutes for the supplier to provide the correct part. Otherwise, my experience was a good one.

by - Verified Customer January 05, 2017

Every thing was great except, I had an appointment at 3:30 and my car didn't get taken in to the station until 4:30, and i believe they didn't have an appointment.

by - Verified Customer January 03, 2017

Shop replaced timing belt on my Lexus SC 430. Very satisfied with work performed.

by - Verified Customer December 30, 2016

Convenient, friendly, and courteous service. I will definitely have more work done there.

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by - Verified Customer December 28, 2016

It was great.

by - Verified Customer December 25, 2016

Outstanding customer service. Great pricing, and efficient and quick work.

by - Verified Customer December 20, 2016

I was charged extra for a battery under warranty, being told that my original battery was no longer in stock.

by - Verified Customer December 20, 2016

Work was incomplete. My windshield was surprisingly done in 20 minutes according to the tech. No wonder the windshield was not completely sealed. I rescheduled to have the work corrected, no one ever showed up. The clerk informed me that they had a mix up. Yet no one notified me prior to me reaching out. Needless to say the window is still broke.

by - Verified Customer December 09, 2016

Very satisfied. Thank you!

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by - Verified Customer December 22, 2016

I went in for a state inspection.

by - Verified Customer December 21, 2016

Came in to have my headlights cleaned and the tech pointed out another issue with my car that I was unaware of. He did not pressure me to fix it on that same visit but told me it needed to be repaired soon.

by - Verified Customer December 22, 2016

Good service. The quality of work performed was satisfactory.

by - Verified Customer December 12, 2016

I did not request any battery test to be performed, and yet I was charged $60 for this labor/test. Also in the process of replacing my starter and/or testing the battery, a part was lost which held the battery in place, but yet unmentioned to me at time of pickup. I am sad to say that I will no longer be bringing my business to Precision.

by - Verified Customer December 05, 2016

I feel like this shop tried to overcharge me for the work that needed to be done.

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by - Verified Customer December 18, 2016

Great Job and the best customer service!

by - Verified Customer December 18, 2016

Work was done satisfactorily but the first time I called to make an appointment I asked if I could wait and was told it would take 45 minutes. When I showed up for appointment I was told there were several people in front of me and it would be 4 hours if I wanted to wait. When I said I was told it would be 45 minutes the reply was 'we meant 45 minutes from time it went into the bay.' I had to cancel for that day because I had plans and couldn't leave car for 4+ hours. Not a good experience.

by - Verified Customer December 11, 2016

Cool and quick oil change and tire rotation.

by - Verified Customer December 15, 2016

Very knowledgeable staff and very friendly.

by - Verified Customer December 16, 2016

Good job.

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by - Verified Customer December 07, 2016

Shop was nice and friendly, no problems.

by - Verified Customer December 12, 2016

Good service technicians.

by - Verified Customer December 08, 2016

Way over-priced and did not perform all the work that Groupon said would be done. Would not adjust price. Last time in had a terrible experience and filled out a survey and was told someone would be contacting me and never did. I will never return to any Precision Tune and will tell everybody I know about my terrible experience and recommend they never have any work done at Precision Tune.

by - Verified Customer December 01, 2016

Great!

by - Verified Customer November 28, 2016

I had no difficulties. The young lady at the front desk was very accommodating and polite.

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by - Verified Customer December 05, 2016

Services was great.

by - Verified Customer December 01, 2016

Great job at the best price I could find after checking around.

by - Verified Customer November 03, 2016

They were so fantastic.

by - Verified Customer November 03, 2016

Service was provided while I was at work, which I thought was very convenient. I am very pleased with my windshield repair.

by - Verified Customer November 18, 2016

Expensive.

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by - Verified Customer December 01, 2016

Ripped off very unsatisfacted with this service. Told me I needed a new transmission and nothing wrong with the transmission. Bad people ripping people off.

by - Verified Customer November 17, 2016

Customer service was awesome!

by - Verified Customer November 22, 2016

Fair prices and work done within time promised.

by - Verified Customer November 17, 2016

Great service

by - Verified Customer November 30, 2016

Great experience! A whole lot better than Firestone. Very clean inside, very educated workers, very swift.

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by - Verified Customer November 16, 2016

Will return.

by - Verified Customer November 22, 2016

The staff kept telling me car would be finished soon, and there was continued delays each time. Then the part was installed incorrectly and I left a message explaining the issue and never received a response or call back regarding the issue.

by - Verified Customer November 03, 2016

I asked to have fluids checked and topped. Was told it would be done. Before leaving I asked to ensure and was told they were but they were not topped which makes me think they were not checked.

by - Verified Customer November 09, 2016

Staff was courteous & went out of there way to ensure I was happy with the services provided & continued to try & solve the problem even though it wasn't immediately noticed.

by - Verified Customer November 10, 2016

Service was overall great.

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by - Verified Customer November 22, 2016

Work took longer than expected. When I arrived to pick up vehicle after being told it was ready, not all work was performed.

by - Verified Customer November 21, 2016

Had to come back two different days for a simple repair and waited 4 hours the first day then 6 hours the second day and the repair was done incorrectly.

by - Verified Customer November 04, 2016

Excellent work done.

by - Verified Customer November 09, 2016

They were so lovely and helpful. Took the time to show and explain things.

by - Verified Customer November 14, 2016

Fast and polite.

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by - Verified Customer November 15, 2016

Pleasant people in the front office!

by - Verified Customer November 17, 2016

It was mobile service. Richie was excellent! Would recommend him to anyone.

by - Verified Customer August 27, 2016

Very fast and professional

by - Verified Customer August 24, 2016

Great!!

by - Verified Customer August 20, 2016

My Toyota Sienna had an issue with the left sliding door not closing. Precision tune worked their tails off researching different options spending the $1000 to fix it. I loved their diligence in looking for alternatives.

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by - Verified Customer August 20, 2016

Great!

by - Verified Customer August 18, 2016

Excellent service. I felt like they are honest and thorough.

by - Verified Customer August 16, 2016

Jimmy is awesome.

by - Verified Customer August 16, 2016

The general manager was very professional. I didn't have an appointment-told me to come tomorrow morning and everything went well and on time.

by - Verified Customer May 28, 2016

Very friendly, informative, and offered directions for potential future issues.

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by May 27, 2016

Oil change with appointment, acceptable time for service.

by - Verified Customer May 26, 2016

Honest and efficient.

by - Verified Customer May 25, 2016

The experience was great. Doug has excellent customer service and very pleasant.

by - Verified Customer May 24, 2016

Very friendly!

by - Verified Customer May 23, 2016

Fixed the issues with my truck in good time.

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by - Verified Customer May 20, 2016

Great experience.

by - Verified Customer May 18, 2016

They're always polite to me and helpful.

by - Verified Customer October 10, 2015

The service was good, technician rode with me to pin point what the issue I was having. Went above to satisfy customer.

by October 07, 2015

Great staff, speedy service.

by - Verified Customer October 06, 2015

They provide great service & reasonable pricing.

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by - Verified Customer October 05, 2015

Melissa and Kate are wonderful to work with.

by October 05, 2015

Good and timely service.

by - Verified Customer October 05, 2015

Customer service team is always very friendly, direct & willing to answer any questions or confusion I may have regarding my vehicle.

by - Verified Customer October 03, 2015

My steering wheel is crooked it and was not when I bought it in.

by - Verified Customer October 02, 2015

They were pretty friendly, and it was a decent experience.

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by - Verified Customer September 28, 2015

I had a smooth visit and I was in and out.

by - Verified Customer September 28, 2015

Very poor customer service! First when tried to get service done to my car was told I had to wait until Monday (this was a Thursday). Came on Monday (had an appointment for 3:00pm), arrived around 2:30p and my car wasn't serviced until almost 3:30-ish and did not leave out until 4-something. Was told they are so sorry and the best she could do was take $2 off (had a Groupon coupon, and never received ANYTHING back.... guess it was just a "good" gesture saying it out loud".

by - Verified Customer September 26, 2015

They have great customer service. They inform me before doing the job to make sure I have enough money.

by September 26, 2015

There seems to be a lack of communication between shifts.

by - Verified Customer September 25, 2015

They do good work pretty quickly.

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by - Verified Customer September 25, 2015

Top notch customer service. Love the two ladies working in there.

by - Verified Customer September 25, 2015

Excellent customer service.

by September 25, 2015

Great service.

by - Verified Customer September 23, 2015

The wait time, it was just a little long.

by - Verified Customer September 22, 2015

L ike the customer service and pricing.

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by September 22, 2015

I gave a seven because the service was good and they explained things well. The only bad thing was they didn't follow directions when I asked them not to touch my drivers side window. I found out they did move it and didn't place it back properly.

by - Verified Customer September 14, 2015

The last time I was there, I took my car in to get a leak in my tire fixed. After I took my car in the girl explained that there was not a hole in my tire but that it was a leak due to the weather change. They didn't charge me anything and they called me in a good time to get my car. They are very professional.

by September 12, 2015

Vehicle broke down 1 week after being worked on.

by - Verified Customer September 11, 2015

They were very nice, friendly people. It was very quick even though I came there at 5 o'clock, and you know how that can get. They also gave me recommendations on what I needed to take care of in the future, and offered me discounts to save money if I wanted to take care of it then.

by - Verified Customer September 05, 2015

It was good but I feel like maybe they weren't very clear with their explanation.

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by September 04, 2015

They have good customer service and are efficient.

by - Verified Customer September 01, 2015

The staff is great and the manager Melissa Is awesome. So glad she's back and I will keep going as long as Melissa is there.

by September 01, 2015

Have been pleased with their services.

by - Verified Customer August 29, 2015

Great service.

by August 27, 2015

Professional. Very friendly and extremely accommodating.

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by - Verified Customer August 26, 2015

They were quick, friendly and it was clean.

by - Verified Customer August 22, 2015

After an oil change I noticed a scratch on the door. Melissa informed me she would review the tape to see if someone did it by mistake. The second time I talked to her she said it would get fixed. She knows I've been a customer for years and greeted me by my name when I walked in. After 4 weeks the painting guy was finally able to do it. I was frustrated because the second week my car was picked up at 11am and I asked to have it back by 3:30 because I had to be at school and had to rush on the highway and it didn't even get painted that day because it wasn't enough time. Third week it rained. The 4th week when they picked it up I told them I had to have my car back by 3:30 because I had to be at school by 4:30. I called at 3 and she tells me it wasn't going to be ready for another two hours but she could send Katlyn to get me from work. I missed class that day and was frustrated because I had buried my grandma that Monday. Melissa knows I just got this car and I was highly frustrated. I know she did as much as she could and am thankful that they didn't try to lie and say they didn't do it. Unfortunately, the guy that painted it DID not do a good job!!! You need another third party that can actually paint properly and not only works on Thursdays and works earlier than 10am.

by - Verified Customer August 20, 2015

Love the staff!

by - Verified Customer August 14, 2015

The customer service was Horrible.

by - Verified Customer August 13, 2015

I already recommend people to that location. Melissa is very knowledgeable about vehicles and rhe services and Kristen has great customer service skills.

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by August 13, 2015

Services paid were not provided and incomplete with excuses. Had to waited 1 hour longer after appointment.

by August 07, 2015

The manager was rude.

by - Verified Customer August 05, 2015

Staff is ready and happy to help even though they are busy.

by - Verified Customer August 04, 2015

Great service. Just a little short staffed.

by - Verified Customer August 01, 2015

Good auto service. Wonderful customer service.

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by - Verified Customer August 01, 2015

They were willing to work me in.

by - Verified Customer July 28, 2015

The Staff is very Knowledgeable and polite.

by - Verified Customer July 24, 2015

Great service for a great price.

by - Verified Customer July 24, 2015

I feel they are truthful.

by - Verified Customer July 23, 2015

They did a very good job.

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by - Verified Customer July 23, 2015

Excellent and friendly service.

by - Verified Customer July 21, 2015

Excellent service, great staff.

by - Verified Customer July 21, 2015

My last experience was horrible and I will never give precision tune my business again!

by - Verified Customer July 15, 2015

Great service and culture.

by - Verified Customer July 14, 2015

Great service.

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by - Verified Customer July 13, 2015

The associates & technicians are helpful in the way they explain what work needs to be completed on my vehicle. Even when you have back to back customers your staff treats everyone kindly. Oh and the oil change prices are always very reasonable.

4 verified customers did not leave comments but provided these ratings:
by Vassar
by John
by Joshua
by Sandra
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