The West Broad Street location of Precision Tune Auto Care serving the local community since 2011. This location features a team with a good mix of experience, ongoing training, and ASE certifications. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe this team as “knowledgeable”, “wonderful”, “friendly”, and “excellent”. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Precision Tune Auto Care 043-32
Richmond, VA 23230 USA
Auto Repair Experience
- Douglas Ray, Manager
- Established 2011
- 4 Auto Repair Mechanics on Staff
- 16 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Transmission Repair
- Open Saturday
- Service Guarantee
Makes We Serve
- Land Rover
This shop worked on my vehicle before and did a good job, this is why I returned. Well pleased customer.
There was a problem getting the correct battery from the supplier so the work was delayed another 30-45 minutes for the supplier to provide the correct part. Otherwise, my experience was a good one.
Every thing was great except, I had an appointment at 3:30 and my car didn't get taken in to the station until 4:30, and i believe they didn't have an appointment.
Shop replaced timing belt on my Lexus SC 430. Very satisfied with work performed.
Convenient, friendly, and courteous service. I will definitely have more work done there.
It was great.
Outstanding customer service. Great pricing, and efficient and quick work.
I was charged extra for a battery under warranty, being told that my original battery was no longer in stock.
Work was incomplete. My windshield was surprisingly done in 20 minutes according to the tech. No wonder the windshield was not completely sealed. I rescheduled to have the work corrected, no one ever showed up. The clerk informed me that they had a mix up. Yet no one notified me prior to me reaching out. Needless to say the window is still broke.
Very satisfied. Thank you!
I went in for a state inspection.
Came in to have my headlights cleaned and the tech pointed out another issue with my car that I was unaware of. He did not pressure me to fix it on that same visit but told me it needed to be repaired soon.
Good service. The quality of work performed was satisfactory.
I did not request any battery test to be performed, and yet I was charged $60 for this labor/test. Also in the process of replacing my starter and/or testing the battery, a part was lost which held the battery in place, but yet unmentioned to me at time of pickup. I am sad to say that I will no longer be bringing my business to Precision.
I feel like this shop tried to overcharge me for the work that needed to be done.
Great Job and the best customer service!
Work was done satisfactorily but the first time I called to make an appointment I asked if I could wait and was told it would take 45 minutes. When I showed up for appointment I was told there were several people in front of me and it would be 4 hours if I wanted to wait. When I said I was told it would be 45 minutes the reply was 'we meant 45 minutes from time it went into the bay.' I had to cancel for that day because I had plans and couldn't leave car for 4+ hours. Not a good experience.
Cool and quick oil change and tire rotation.
Very knowledgeable staff and very friendly.
Shop was nice and friendly, no problems.
Good service technicians.
Way over-priced and did not perform all the work that Groupon said would be done. Would not adjust price. Last time in had a terrible experience and filled out a survey and was told someone would be contacting me and never did. I will never return to any Precision Tune and will tell everybody I know about my terrible experience and recommend they never have any work done at Precision Tune.
I had no difficulties. The young lady at the front desk was very accommodating and polite.
Services was great.
Great job at the best price I could find after checking around.
They were so fantastic.
Service was provided while I was at work, which I thought was very convenient. I am very pleased with my windshield repair.
Ripped off very unsatisfacted with this service. Told me I needed a new transmission and nothing wrong with the transmission. Bad people ripping people off.
Customer service was awesome!
Fair prices and work done within time promised.
Great experience! A whole lot better than Firestone. Very clean inside, very educated workers, very swift.
The staff kept telling me car would be finished soon, and there was continued delays each time. Then the part was installed incorrectly and I left a message explaining the issue and never received a response or call back regarding the issue.
I asked to have fluids checked and topped. Was told it would be done. Before leaving I asked to ensure and was told they were but they were not topped which makes me think they were not checked.
Staff was courteous & went out of there way to ensure I was happy with the services provided & continued to try & solve the problem even though it wasn't immediately noticed.
Service was overall great.
Work took longer than expected. When I arrived to pick up vehicle after being told it was ready, not all work was performed.
Had to come back two different days for a simple repair and waited 4 hours the first day then 6 hours the second day and the repair was done incorrectly.
Excellent work done.
They were so lovely and helpful. Took the time to show and explain things.
Fast and polite.
Pleasant people in the front office!
It was mobile service. Richie was excellent! Would recommend him to anyone.
Very fast and professional
My Toyota Sienna had an issue with the left sliding door not closing. Precision tune worked their tails off researching different options spending the $1000 to fix it. I loved their diligence in looking for alternatives.
Excellent service. I felt like they are honest and thorough.
Jimmy is awesome.
The general manager was very professional. I didn't have an appointment-told me to come tomorrow morning and everything went well and on time.
Very friendly, informative, and offered directions for potential future issues.
Oil change with appointment, acceptable time for service.
Honest and efficient.
The experience was great. Doug has excellent customer service and very pleasant.
Fixed the issues with my truck in good time.
They're always polite to me and helpful.
The service was good, technician rode with me to pin point what the issue I was having. Went above to satisfy customer.
Great staff, speedy service.
They provide great service & reasonable pricing.
Melissa and Kate are wonderful to work with.
Good and timely service.
Customer service team is always very friendly, direct & willing to answer any questions or confusion I may have regarding my vehicle.
My steering wheel is crooked it and was not when I bought it in.
They were pretty friendly, and it was a decent experience.
I had a smooth visit and I was in and out.
Very poor customer service! First when tried to get service done to my car was told I had to wait until Monday (this was a Thursday). Came on Monday (had an appointment for 3:00pm), arrived around 2:30p and my car wasn't serviced until almost 3:30-ish and did not leave out until 4-something. Was told they are so sorry and the best she could do was take $2 off (had a Groupon coupon, and never received ANYTHING back.... guess it was just a "good" gesture saying it out loud".
They have great customer service. They inform me before doing the job to make sure I have enough money.
There seems to be a lack of communication between shifts.
They do good work pretty quickly.
Top notch customer service. Love the two ladies working in there.
Excellent customer service.
The wait time, it was just a little long.
L ike the customer service and pricing.
I gave a seven because the service was good and they explained things well. The only bad thing was they didn't follow directions when I asked them not to touch my drivers side window. I found out they did move it and didn't place it back properly.
The last time I was there, I took my car in to get a leak in my tire fixed. After I took my car in the girl explained that there was not a hole in my tire but that it was a leak due to the weather change. They didn't charge me anything and they called me in a good time to get my car. They are very professional.
Vehicle broke down 1 week after being worked on.
They were very nice, friendly people. It was very quick even though I came there at 5 o'clock, and you know how that can get. They also gave me recommendations on what I needed to take care of in the future, and offered me discounts to save money if I wanted to take care of it then.
It was good but I feel like maybe they weren't very clear with their explanation.
They have good customer service and are efficient.
The staff is great and the manager Melissa Is awesome. So glad she's back and I will keep going as long as Melissa is there.
Have been pleased with their services.
Professional. Very friendly and extremely accommodating.
They were quick, friendly and it was clean.
After an oil change I noticed a scratch on the door. Melissa informed me she would review the tape to see if someone did it by mistake. The second time I talked to her she said it would get fixed. She knows I've been a customer for years and greeted me by my name when I walked in. After 4 weeks the painting guy was finally able to do it. I was frustrated because the second week my car was picked up at 11am and I asked to have it back by 3:30 because I had to be at school and had to rush on the highway and it didn't even get painted that day because it wasn't enough time. Third week it rained. The 4th week when they picked it up I told them I had to have my car back by 3:30 because I had to be at school by 4:30. I called at 3 and she tells me it wasn't going to be ready for another two hours but she could send Katlyn to get me from work. I missed class that day and was frustrated because I had buried my grandma that Monday. Melissa knows I just got this car and I was highly frustrated. I know she did as much as she could and am thankful that they didn't try to lie and say they didn't do it. Unfortunately, the guy that painted it DID not do a good job!!! You need another third party that can actually paint properly and not only works on Thursdays and works earlier than 10am.
Love the staff!
The customer service was Horrible.
I already recommend people to that location. Melissa is very knowledgeable about vehicles and rhe services and Kristen has great customer service skills.
Services paid were not provided and incomplete with excuses. Had to waited 1 hour longer after appointment.
The manager was rude.
Staff is ready and happy to help even though they are busy.
Great service. Just a little short staffed.
Good auto service. Wonderful customer service.
They were willing to work me in.
The Staff is very Knowledgeable and polite.
Great service for a great price.
I feel they are truthful.
They did a very good job.
Excellent and friendly service.
Excellent service, great staff.
My last experience was horrible and I will never give precision tune my business again!
Great service and culture.
The associates & technicians are helpful in the way they explain what work needs to be completed on my vehicle. Even when you have back to back customers your staff treats everyone kindly. Oh and the oil change prices are always very reasonable.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service