Precision Tune Auto Care 043-32

Ptac04332@precisionac.com
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4903 W Broad St
Richmond, VA 23230 USA
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OPEN NOW
T
8:00am to 6:00pm
OPEN NOW
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8:00am to 6:00pm
T
8:00am to 6:00pm
S
8:00am to 4:00pm
W
8:00am to 6:00pm
Su
Closed
Th
8:00am to 6:00pm
M
8:00am to 6:00pm
Call now:
(804) 729-5381
57 Verified Reviews

Auto Repair Experience

  • Douglas Ray, Manager
  • Established 2011
  • 4 Auto Repair Mechanics on Staff
  • 16 Years of Car Repair Experience
Scorecard
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The West Broad Street location of Precision Tune Auto Care serving the local community since 2011. This location features a team with a good mix of experience, ongoing training, and ASE certifications. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe this team as “knowledgeable”, “wonderful”, “friendly”, and “excellent”. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Details
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Auto Repair Experience

  • Douglas Ray, Manager
  • Established 2011
  • 4 Auto Repair Mechanics on Staff
  • 16 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair

Amenities

  • Open Saturday
  • Service Guarantee
  • Shuttle

Affiliations

  • Bosch Service Network

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

Precision Tune Auto Care is the fast, convenient and affordable solution to all of your car repair and routine vehicle maintenance needs. Our trained technicians help keep your vehicle safe & reliable on the road! Like every Richmonder, we know history, but our passion is cars of the past, present, and future. We’re ready to help keep yours running longer and more reliably. Conveniently located in front of Willow Lawn, across from Krispy Kreme, we have enjoyed being a part of your neighborhood since 2011.

Reviews
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Overall Rating

57 Verified Reviews

Customer Reviews

by Verified Customer May 28, 2016

Very friendly, informative, and offered directions for potential future issues.

by May 27, 2016

Oil change with appointment, acceptable time for service.

by Verified Customer May 26, 2016

Honest and efficient.

by Verified Customer May 25, 2016

The experience was great. Doug has excellent customer service and very pleasant.

by Verified Customer May 24, 2016

Very friendly!

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by Verified Customer May 23, 2016

Fixed the issues with my truck in good time.

by Verified Customer May 20, 2016

Great experience.

by Verified Customer October 10, 2015

The service was good, technician rode with me to pin point what the issue I was having. Went above to satisfy customer.

by October 07, 2015

Great staff, speedy service.

by Verified Customer October 06, 2015

They provide great service & reasonable pricing.

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by Verified Customer October 05, 2015

Melissa and Kate are wonderful to work with.

by October 05, 2015

Good and timely service.

by Verified Customer October 05, 2015

Customer service team is always very friendly, direct & willing to answer any questions or confusion I may have regarding my vehicle.

by Verified Customer October 03, 2015

My steering wheel is crooked it and was not when I bought it in.

by Verified Customer October 02, 2015

They were pretty friendly, and it was a decent experience.

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by Verified Customer September 28, 2015

I had a smooth visit and I was in and out.

by Verified Customer September 28, 2015

Very poor customer service! First when tried to get service done to my car was told I had to wait until Monday (this was a Thursday). Came on Monday (had an appointment for 3:00pm), arrived around 2:30p and my car wasn't serviced until almost 3:30-ish and did not leave out until 4-something. Was told they are so sorry and the best she could do was take $2 off (had a Groupon coupon, and never received ANYTHING back.... guess it was just a "good" gesture saying it out loud".

by Verified Customer September 26, 2015

They have great customer service. They inform me before doing the job to make sure I have enough money.

by September 26, 2015

There seems to be a lack of communication between shifts.

by Verified Customer September 25, 2015

They do good work pretty quickly.

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by Verified Customer September 25, 2015

Top notch customer service. Love the two ladies working in there.

by Verified Customer September 25, 2015

Excellent customer service.

by September 25, 2015

Great service.

by Verified Customer September 23, 2015

The wait time, it was just a little long.

by Verified Customer September 22, 2015

L ike the customer service and pricing.

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by September 22, 2015

I gave a seven because the service was good and they explained things well. The only bad thing was they didn't follow directions when I asked them not to touch my drivers side window. I found out they did move it and didn't place it back properly.

by Verified Customer September 14, 2015

The last time I was there, I took my car in to get a leak in my tire fixed. After I took my car in the girl explained that there was not a hole in my tire but that it was a leak due to the weather change. They didn't charge me anything and they called me in a good time to get my car. They are very professional.

by September 12, 2015

Vehicle broke down 1 week after being worked on.

by Verified Customer September 11, 2015

They were very nice, friendly people. It was very quick even though I came there at 5 o'clock, and you know how that can get. They also gave me recommendations on what I needed to take care of in the future, and offered me discounts to save money if I wanted to take care of it then.

by Verified Customer September 05, 2015

It was good but I feel like maybe they weren't very clear with their explanation.

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by September 04, 2015

They have good customer service and are efficient.

by Verified Customer September 01, 2015

The staff is great and the manager Melissa Is awesome. So glad she's back and I will keep going as long as Melissa is there.

by September 01, 2015

Have been pleased with their services.

by Verified Customer August 29, 2015

Great service.

by August 27, 2015

Professional. Very friendly and extremely accommodating.

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by Verified Customer August 26, 2015

They were quick, friendly and it was clean.

by Verified Customer August 22, 2015

After an oil change I noticed a scratch on the door. Melissa informed me she would review the tape to see if someone did it by mistake. The second time I talked to her she said it would get fixed. She knows I've been a customer for years and greeted me by my name when I walked in. After 4 weeks the painting guy was finally able to do it. I was frustrated because the second week my car was picked up at 11am and I asked to have it back by 3:30 because I had to be at school and had to rush on the highway and it didn't even get painted that day because it wasn't enough time. Third week it rained. The 4th week when they picked it up I told them I had to have my car back by 3:30 because I had to be at school by 4:30. I called at 3 and she tells me it wasn't going to be ready for another two hours but she could send Katlyn to get me from work. I missed class that day and was frustrated because I had buried my grandma that Monday. Melissa knows I just got this car and I was highly frustrated. I know she did as much as she could and am thankful that they didn't try to lie and say they didn't do it. Unfortunately, the guy that painted it DID not do a good job!!! You need another third party that can actually paint properly and not only works on Thursdays and works earlier than 10am.

by Verified Customer August 20, 2015

Love the staff!

by Verified Customer August 14, 2015

The customer service was Horrible.

by Verified Customer August 13, 2015

I already recommend people to that location. Melissa is very knowledgeable about vehicles and rhe services and Kristen has great customer service skills.

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by August 13, 2015

Services paid were not provided and incomplete with excuses. Had to waited 1 hour longer after appointment.

by August 07, 2015

The manager was rude.

by Verified Customer August 05, 2015

Staff is ready and happy to help even though they are busy.

by Verified Customer August 04, 2015

Great service. Just a little short staffed.

by Verified Customer August 01, 2015

Good auto service. Wonderful customer service.

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by Verified Customer August 01, 2015

They were willing to work me in.

by Verified Customer July 28, 2015

The Staff is very Knowledgeable and polite.

by Verified Customer July 24, 2015

Great service for a great price.

by Verified Customer July 24, 2015

I feel they are truthful.

by Verified Customer July 23, 2015

They did a very good job.

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by Verified Customer July 23, 2015

Excellent and friendly service.

by Verified Customer July 21, 2015

Excellent service, great staff.

by Verified Customer July 21, 2015

My last experience was horrible and I will never give precision tune my business again!

by Verified Customer July 15, 2015

Great service and culture.

by Verified Customer July 14, 2015

Great service.

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by Verified Customer July 13, 2015

The associates & technicians are helpful in the way they explain what work needs to be completed on my vehicle. Even when you have back to back customers your staff treats everyone kindly. Oh and the oil change prices are always very reasonable.

1 verified customer did not leave comments but provided this rating:
by Joshua
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