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Precision Tune Auto Care 029-14

(512) 686-0942
133 Verified Reviews
ptac02914@precisionac.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
8:00am to 5:30pm
T
8:00am to 5:30pm
W
8:00am to 5:30pm
Th
8:00am to 5:30pm
F
8:00am to 5:30pm
S
8:00am to 5:00pm

ADDRESS

5528 North Lamar Blvd
Austin, TX 78751 USA

AUTO REPAIR EXPERIENCE

  • Kerry Mckesson, Manager
  • Established 1984
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 37 Years of Car Repair Experience

Precision Tune Auto Care 029-14 Reviews

OVERALL RATING

133 Verified Reviews
5 stars
(70)
4 stars
(29)
3 stars
(10)
2 stars
(8)
1 star
(16)
by - Verified Customer April 13, 2017

Headlight repair yielded like new lens.

by - Verified Customer April 13, 2017

Keep up the good work.

by - Verified Customer April 12, 2017

Using this shop for all my car services from now on.

by - Verified Customer April 12, 2017

Thanks

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by - Verified Customer April 11, 2017

Customer service could be worked on. Look like they were short on staff. But overall they did a good job.

by - Verified Customer April 09, 2017

I'm satisfied and will return.

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by - Verified Customer April 05, 2017

It was awesome

by - Verified Customer April 04, 2017

I was traveling through Austin and needed an emergency repair. The individual (Kerry) was awesome. He did what he could to get me on the road back to my family and recommended follow-up service once I go home. I can't say enough about his service. Great experience!!

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by - Verified Customer April 03, 2017

great!

by - Verified Customer April 02, 2017

Went in for a much needed oil change, they were able to fit me in for brake repair after the oil change. All done in the same day.

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by - Verified Customer March 31, 2017

Better get there early on Saturday, the line fills up fast.

by - Verified Customer March 30, 2017

All good.

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by - Verified Customer March 30, 2017

Great work. It was a fair but not great price. I have had timing belt and water pump done for a fair amount less at local shop in Maine where I live for a similar car. But still think you guys did were great.

by - Verified Customer March 26, 2017

Good service and people.

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by - Verified Customer March 24, 2017

The two guys who performed inspection on my car also replaced a turn signal bulb. They were both very nice and provided good service. Numerous people with Groupon discounts came in for service and the two guys did the best they could, considering the high demand that day because of those costumers. I've been going there for a few years to get my inspection done and always receive good service.

by - Verified Customer March 22, 2017

It is easy to like Kerry and the gang at Lamar. They still have other repairs to complete, and were not able to get to them in the time I had to leave the van, so they completed the most pressing issues in order for me to be able to get back on the road to make a living.

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by - Verified Customer March 22, 2017

It was a good. Just recommend cleaning the reception desk and sitting area.

by - Verified Customer March 22, 2017

Excellent customer service. Will be back.

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by - Verified Customer March 21, 2017

I had a great experience! Super fast and easy!

by - Verified Customer March 20, 2017

I normally love this shop, but this last time, I was not very happy. My brakes were supposed to be fixed last time I brought my car in, and they were not bled correctly so the mechanic said I had basically been driving with no brakes at all for the last 2 months or since I had brought my car in last time, and then returned because it was not fixed properly. But I will still go back probably because I have been a loyal customer for a while.

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by - Verified Customer March 14, 2017

Would love if the wait were 50% shorter and the bathroom were clean.

by - Verified Customer March 14, 2017

Kerry's team has always done a great job taking care of my car and only mentioning what my car actually needs. It's that level of trust that keeps me coming back.

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by - Verified Customer March 12, 2017

Todd was rude and very unprofessional. I had to take my vehicle some where to be repaired for the same problem and at the new place I was told that the part that was to fix my vehicle wasn't installed all the way, it was partially hanging out.

by - Verified Customer March 10, 2017

I frequently use this location for all my car needs. Kerry and the crew are very helpful explaining the issues with my vehicle and they always keep me informed while my car is being worked on. Thanks!

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by - Verified Customer March 10, 2017

I brought my car there for overheating. First I was told it was the housing and an oil. $620.00 should fix the problem. It would be ready the next day. Next day, comes they order the wrong part. No big deal, I tell them I can't pick up the car until Saturday anyway and we all agree that works. Saturday morning, while I am on my way to pick up my car, the garage calls to tell me bad news: your car is still overheating, we don't know what's wrong but we'll run some tests and let you know. I get a call back and I need a whole new radiator and water pump. I decide to call it a wash pay for the first repair and take my car home as is and maybe consider getting a used car. The manager says no problem, we'll put it back together, it will be ready when you get here. I arrive to the get the car, only to be told there is no way I am going to get it back home in this condition. So after a long conversation I end up agreeing to an extra repair to replace my radiator and water pump (they had already replaced the housing and thermometer). My car is ready that night I bring it home and for one week everything is fine. Then it overheats again, there is no flow happening because heat was not even coming out of the vents. I tow it back that Saturday and they tell me they will call me and let me know what's going on. Monday rolls around and late afternoon I haven't heard anything. When I call they say that my keys were sitting on the desk and they had no idea what they were for because the gentleman I had been dealing with had quit but they will take a look and call me when they take a look at it. Wednesday afternoon rolls around and I haven't heard anything back so I give them a call and they tell me that the hoses were never changed when I was there which is why my car overheated again. The manager never communicated to the technician that the hoses needed to be changed even though I was charged for it. Why in the world would I agree to have my housing, thermostat, radiator and water pump all replaced, pay $1400, but not the hoses? Wouldn't the mechanic question that? So, they are changing them and my car is ready for pick up now but quite honestly now I just feel suspicious and wonder what else was 'forgotten'. Hopefully the problem is fixed and I won't have to go back. I will say that the employees were never rude, they just didn't deliver on their services.

by - Verified Customer March 08, 2017

Great. Car done early.

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by - Verified Customer March 02, 2017

Taking my van back to the same shop. Yes I will do it again. ....

by - Verified Customer March 02, 2017

It is rarely encouraging to find a plastic belt cover (non-functional, mostly aesthetic) cracked when opening the hood. Using zip-ties to fasten it and the hoses that attach to it is pretty amateur-ish. It's something I would do and I have done as a temporary fix. Even tho it is a non-functional piece, the right thing to do would be to tell me about it and let me decided if I wanted it replaced or not. I'm 100% certain that piece was not cracked / messed up before hand. This isn't the end of the world, but I am disappointed. It makes question whether or not I can trust the shop with bigger jobs.

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by - Verified Customer March 02, 2017

Todd was so helpful and friendly. I really appreciated him!

by - Verified Customer February 28, 2017

Service is not bad, it just took way to long to oil change. Apart from that, their services is great.

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by - Verified Customer February 23, 2017

The shop was recommended by a co-worker. I took my 08 Prius in because it seemed to be overhearing. They ran a diagnoses and concluded it was the battery causing false reactions. I ended up paying $500 for a battery replacement. The day after I pick my car from the shop, it does the same thing again. I take it in and they say it's actually the radiator and possibly the can assembly. I was upset because they should've figured that out the first time.

by - Verified Customer February 22, 2017

Overall, I felt good about the experience. My only complain would be that I was given a pretty loose approximation of when it might be done. I called to check (thinking I could get a better estimate later in the day), I was told it had been done for a bit. It would've been nice if I'd gotten a call when it was done...especially since I was just told 'It'll be later today' when I dropped it off.

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by - Verified Customer February 21, 2017

It was ok. They had a coffee machine.

by - Verified Customer February 17, 2017

Friendly staff, great service.

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by - Verified Customer February 12, 2017

Everyone at my Precision is wonderful and all my friends and family know it. I moved about 30 minutes further away, and I would still never even think about going anyplace else! Shout out to Kerry and Takis. You guys are the best!

by - Verified Customer February 10, 2017

When we first went in, there was some confusion about whether or not we could leave our cars/if we had appointments but when we went back in the second time an older gentleman was at the front and he told us that they could in fact keep our cars until they worked on them. So he was very helpful and made our experience very positive.

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by - Verified Customer February 09, 2017

Todd was great.

by - Verified Customer February 07, 2017

I love this place. Owner/manager is a gem. Really personable. Very straightforward.

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by - Verified Customer February 07, 2017

Most trust full place for my car and appreciate the front desk welcoming!

by - Verified Customer February 03, 2017

Great results from the staff and management. Promotions or bonuses should be in order. Only minus is the office and bathroom need a makeover. Work is not hindered, nor their great work ethic.

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by - Verified Customer January 29, 2017

Exceptional customer service. I've been coming here for years and will keep doing so because I feel I can trust them to be honest with me about my car and what it needs and doesn't need. They stay busy (I believe it's because a lot of other people feel like me about this particular business), so sometimes you have to be prepared to wait, but it's well worth it.

by - Verified Customer January 27, 2017

I asked for a few things: Brakes, new rotors, an alignment and oil change and possibly a check engine light was on (turned out it was just a maintenance needed light). Explained to guy behind the counter what was going on when I got there around 8 am, when I brake the steering wheel pulses and usually that's an indication to check the rotors, he asked if there was any pulsating in the brake peddle, I said no not that I've noticed, he said okay we'll look at those. I asked if he thought it was possible to get all that done today. It'll probably be ready at the end of the day. I get there around 4. It wasn't until around 6ish that they were 'done'. Main guy says mechanic 'smoothed out' my rotors and it was still pulsating in the steering column when braking. That maybe it was better than it was and maybe it'll fix itself after driving 100 miles. In the end, I didn't get new rotors that I asked for, I wasn't going to wait for that service, or come back. I didn't get an alignment. I did get an oil change, new brakes, 'smoothed out' rotors (not new ones) and I did end up gaining WORSE steering wheel pulsating when braking and NOW my brake pulsates as well when I brake, like dangerously so.

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by - Verified Customer January 26, 2017

Loved them, worth the wait!

by - Verified Customer January 24, 2017

Took a very long time for an oil change and it ended up being longer than the quoted time.

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by - Verified Customer January 18, 2017

I had an oil change, took 3 hours.

by - Verified Customer January 16, 2017

Very friendly and took time to explain what was wrong and things I can do to improve the life of my car. Did not ever feel like you were trying to sell me on unnecessary, expensive services, very honest.

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by - Verified Customer January 15, 2017

Kerry and Taco have always done right by me. Its a good crew and that's what keeps me coming back.

by - Verified Customer January 13, 2017

I've been taking my truck there since 2011 and always receive great service!

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by - Verified Customer January 10, 2017

5 hour wait for an oil change everyday/at any time of day is highly unlikely. I don't believe my car keys should have been left in my car with my car open when I came to pick up. Should be kept secured in building.

by - Verified Customer January 10, 2017

I went in because I had a Groupon for a headlight restoration and oil change. They forgot to do the headlight restoration and didn't put the cap back for the oil so oil was spewing out of my car for days.

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by - Verified Customer January 04, 2017

Love these guys! Kerry and his crew were amazing and, as a female I trust these guys to perform anything on my car and not ever try to tell me something unnecessary!

by - Verified Customer January 04, 2017

Consistently does good work. Very professional.

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by - Verified Customer January 04, 2017

Great job on headlights.

by - Verified Customer December 29, 2016

Shop was very busy. Overly optimistic about when the repair was being done. Took WAY too long to get to my car. Not going back.

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by - Verified Customer December 28, 2016

The North Lamar location is great, I've been taking my truck there for years. Kerry is always great to deal with. Today, Shawn was there and he was very helpful. When an unexpected issue came up with my truck just before closing he made sure to get it taken care of so that I could get my truck back that day instead of waiting another day. I really appreciate that. Top notch service!

by - Verified Customer December 28, 2016

Kerry and Takis always provide excellent service. I appreciate their honesty and integrity.

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by - Verified Customer December 27, 2016

Great work.

by - Verified Customer December 27, 2016

Friendly staff. Received a more detailed service than I expected. Great experience overall.

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by - Verified Customer December 27, 2016

Excellent work, friendly management, and fair priced.

by - Verified Customer December 20, 2016

Used Groupon. Additional $15 was charged and not explained.

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by - Verified Customer December 20, 2016

Kerry and the team are the best! i have been going to them since I moved here 4 years ago and now I've brought 4 cars to them and come to them for all of my needs!

by - Verified Customer December 18, 2016

I went in for a battery and was quoted $169 for an Interstate battery. I thought this was pretty expensive. Also, I was told about 2 hours yet I had to call them 4-5 hours later just for them to tell me it was done.

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by - Verified Customer December 14, 2016

Was very busy, got my car done anyway because he knew I needed it. Always go here so long as Kerry is in charge. Guy is fantastic.

by - Verified Customer December 11, 2016

This was the worst experience I've had at this Precision Tune Auto Care. I took my car in for an oil change at around 8:30. I wasn't done until four hours later. The next day I had my tires done with an alignment. Again, four hours later, not finished. The alignment wasn't done. What really got me was that the guy charged me for the alignment without doing it. I will probably not go back.

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by - Verified Customer December 11, 2016

Keep up the good work!

by - Verified Customer December 09, 2016

Great job.

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by - Verified Customer December 09, 2016

Thank you so much Todd and team for the amazing communication through out the process of fixing my car. I really appreciate Todd breaking down the process and explaining things to me concerning my brakes and always informing me of any changes throughout the process. Though I could tell it was a busy day at the shop he never once showed it in his tone of voice or got short with me. Today I had a fantastic experience!

by - Verified Customer December 08, 2016

Done promptly and one up-charge was explained clearly and was reasonable.

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by - Verified Customer December 05, 2016

The experience was quick. I just needed an inspection. Due to extensive work being done on other cars the acting manager decided to go ahead and inspect my car so I did not have to wait long.

by - Verified Customer December 02, 2016

Good experience.

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by - Verified Customer December 01, 2016

Three trips, promised to get me in, kept me waiting, then told me they were too busy.

by - Verified Customer November 29, 2016

Excellent job.

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by - Verified Customer November 29, 2016

These guys were great, gave me the best quote out of 6 other shops I asked. The job was done on time and my runs perfectly now. Will return to Precision if ever needed again.

by - Verified Customer November 29, 2016

I've had my car looked at twice for a check engine light issue and both times it came right back on after getting the car back. I feel it was misdiagnosed at the shop.

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by - Verified Customer November 28, 2016

Excellent.

by - Verified Customer November 27, 2016

The work I had performed was from a Groupon. Although the work was performed well, the shop itself was not clean and the person behind the desk told everyone that waited in that anything they requested would take 3 hours. It still took three hours. I only had my headlights cleaned.

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by - Verified Customer November 24, 2016

Amazing, as always.

by - Verified Customer November 21, 2016

Quick.

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by - Verified Customer November 20, 2016

I'm on the fence.

by - Verified Customer November 16, 2016

Kerry seemed reasonable, polite, fair, and honest. You don't see a lot of that anymore in this industry. I filled out this survey because people like him and places like this business deserve praise. We need you guys. Thanks for being great.

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by - Verified Customer November 16, 2016

Kerry did a good job of preparing my car for a cross country drive.

by - Verified Customer November 15, 2016

Car wheel nuts where screwed wrong. Owner didn't take responsibility when I went back to get it fixed. Charged extra to fix it. On top of that, charged outrageous to replace a tail light bulb! Decided to never go again back to the shop.

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by - Verified Customer November 11, 2016

Thank you!

by - Verified Customer November 10, 2016

The place was short staffed but still managed to get my work in in a decent time. Thanks!

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by - Verified Customer November 04, 2016

The manager initially told me my car would be ready in 1.5 hours.

by - Verified Customer November 03, 2016

They took a long time to get to my car, but when they finally did they did a good job on the much needed wheel alignment.

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by - Verified Customer November 02, 2016

Absolutely zero customer service and zero confidence Poor communication, rude service - everything was just a big joke. No consideration for customer convenience. Was promised a call with an estimate and I had to call back 3 times. Twice I got voicemail, no messages were returned. Getting info to arrange transportation was like pulling teeth. Kept my car overnight but I was not told this until I tried to pick it up. When I discovered the problem had not been resolved and called back he said 'it most certainly had' would not listen to my concerns but interrupted and said I better drop the car off at 7:30 (they open at 8:00) or there would be a 4 hour wait before they could look at the car. Will not recommend or return.

by - Verified Customer August 26, 2016

Worked with my extended warranty company and gained me more coverage than I may have gotten originally. Quick pleasant and professional.

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by August 24, 2016

Good customer service which include right diagnostics.

by August 20, 2016

Upon arrival the greeting is not the most professional, but the service tech is always on point and attentive to relaying important information and ensuring the customer is taken care of.

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by - Verified Customer August 20, 2016

Quick service.

by August 19, 2016

Friendly knowledgeable and prompt service.

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by - Verified Customer August 19, 2016

They ferreted out the problem and offered a quick fix.

by - Verified Customer August 16, 2016

I've had service from this shop for a few years now, and was always quick to give them a great reference. My most recent experience had me coming back twice. No big deal I understand certain problems can lead to other problems. $1500 later my car is drinking oil and smells like it's burning oil after the engine gets hot (sometimes smoking) before this repair I was aware I have had an oil leak, but never to this degree! Not sure i want to bring it back to them!

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by - Verified Customer August 16, 2016

Kind, friendly, competent and delivered on what they said they would.

by - Verified Customer May 19, 2016

Generally a dirty shop.

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by - Verified Customer May 12, 2016

Horrible

by - Verified Customer May 11, 2016

The people are very good at letting the customer know what exactly needs to be done on the vehicle; they do not try to up-sell, but they do let you know if and when something needs to be done.

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by April 03, 2014

Good prices and good work, not great at customer service. Also, took a very long time to do an oil change. About 2 hour wait without being informed.

by - Verified Customer April 03, 2014

The customer service and honesty was awesome!

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by - Verified Customer April 03, 2014

Awesome place!

by - Verified Customer April 02, 2014

I was very satisfied with the service.

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by - Verified Customer April 02, 2014

I trust them, and they add a personal touch, which is important.

by April 01, 2014

I was recently charged $14 in labor to replace a taillight.

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by - Verified Customer March 29, 2014

The service was great and my car runs very well.

by - Verified Customer March 25, 2014

It was quick, the price was right and the staff was friendly.

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by - Verified Customer March 24, 2014

I have been a customer at this location for over 5 years and since then I have gone through 2 cars. Every time I have needed services the manager Keri and his staff have always gone above and beyond to find out and problems with my vehicles. The prices are very reasonable.

by - Verified Customer March 21, 2014

I was told they were short staffed & swamped, and that the wait for my oil change would take an hour and a 1/2. I was fine with that, but my wait ended up being 3 & 1/2 hours! For an oil change! No one bothered to check in with any of us waiting on our vehicles. The only plus side was the low price.

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by - Verified Customer March 20, 2014

Great service & good people.

by - Verified Customer March 13, 2014

We used to like them a lot for their oil change service, but we are finding they are getting more and more expensive for repairs.

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by - Verified Customer March 08, 2014

I've been going there for almost five years and have always had great service.

by - Verified Customer March 08, 2014

I have been taking cars there for almost 5 years because of the great service and quality of work.

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by - Verified Customer March 08, 2014

I never feel like I'm being scammed at Precision. You do what I ask, and in the event something else is needed it serves as recommendation and doesn't feel forced. I would have liked someone to call me once my car work was complete. Perhaps this was an assumption on my part, but when I told the individual checking me in that I'd be walking home I expected them to follow-up with a call. Not a huge deal, just a misunderstanding.

by - Verified Customer March 03, 2014

Quick, friendly service that's realistic about what my car needs right away and what can wait

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by - Verified Customer March 01, 2014

Everyone is great and the job is always well done.

by - Verified Customer March 01, 2014

Really awesome service. Kerry was really helpful.

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by - Verified Customer February 28, 2014

Kenny and his staff have always been very helpful to me to explain what is going on with my vehicle. As well was what the probable cause was and what I can do to prevent from happening in the future

by - Verified Customer February 26, 2014

I have been coming to Precision Auto Tune for my oil changes for a few years now, and they been very polite to me. I never feel like they are trying to sell me on something I don't need for my car.

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by - Verified Customer February 25, 2014

We have had great experiences and really like the manager.

by February 21, 2014

Good service and nice staff.

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by - Verified Customer February 13, 2014

Good quality work, and nice people who have experience and know what there doing.

by - Verified Customer February 13, 2014

My service was fast and I was kept informed of my vehicles progress.

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by - Verified Customer February 13, 2014

They were efficient, friendly, and knowledgeable. The waiting room was a bit dirty.

by - Verified Customer February 13, 2014

The mechanics at the Precision Tune Auto Care on N. Lamar Blvd in Austin have definitely become my car care place of choice. They diagnosed a problem that the dealership couldn't and had my car back to me within 24 hours. Great service and very skilled mechanics! Thank you!!

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by - Verified Customer February 11, 2014

I think the work they do is honest and fairly priced.

by - Verified Customer February 10, 2014

My car has a factory defect that yet to have a recall. When I took it to Precision Tune I took it for a tune up and oil change, which they provided quickly and efficiently. They also convinced me to let them try and fix the brake issue that many of this model have. They could not fix it before I needed to leave, but when I brought the car back a few hours later, they worked on it until after closing. The manager asked me to bring it back the next time I was in town and let them work on it some more. I brought it back twice more and they labored on it for several hours. I think PTA has done everything possible to try and fix a problem that ultimately will have to fixed by a factory recall.

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by February 08, 2014

Good, prompt service.

6 verified customers did not leave comments but provided these ratings:
by Carrie, Erica
by 1 verified reviewer
by Ruben, Marissa
by Hung-Ru

Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Towing
  • Wireless Internet

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Precision Tune Auto Care is the fast, convenient and affordable solution to all of your car repair and routine vehicle maintenance needs. Our trained technicians help you keep your vehicle safe & reliable on the road!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
95

This Precision Tune Auto Care location was established in 1984 and is led by a very experienced manager, Kerry Mckesson. This RepairPal Certified team has been equipped with the automotive tools and computer diagnostic equipment that are needed to perform a variety of repairs, ranging from minor mechanical repairs, to check engine light diagnosis, to your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile nationwide warranty. Our unbiased review of this location revealed a commitment to customer service with it's most recent customers describing them as providing fairly priced, friendly, professional service. For your convenience a local shuttle service, early bird drop off, Saturday hours, and a waiting area with wireless Internet are available.


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