This Precision Tune Auto Care location was established in 1984 and is led by a very experienced manager, Kerry Mckesson. This RepairPal Certified team has been equipped with the automotive tools and computer diagnostic equipment that are needed to perform a variety of repairs, ranging from minor mechanical repairs, to check engine light diagnosis, to your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile nationwide warranty. Our unbiased review of this location revealed a commitment to customer service with it's most recent customers describing them as providing fairly priced, friendly, professional service. For your convenience a local shuttle service, early bird drop off, Saturday hours, and a waiting area with wireless Internet are available.
Precision Tune Auto Care 029-14
Austin, TX 78751 USA
Auto Repair Experience
- Kerry Mckesson, Manager
- Established 1984
- 3 Auto Repair Mechanics on Staff
- 1 ASE Certified Auto Technician
- 37 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Transmission Repair
- Early Bird Dropoff
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Open Saturday
- Rental Car
- Wireless Internet
Makes We Serve
Love these guys! Kerry and his crew were amazing and, as a female I trust these guys to perform anything on my car and not ever try to tell me something unnecessary!
Consistently does good work. Very professional.
Kerry and the team are the best! i have been going to them since I moved here 4 years ago and now I've brought 4 cars to them and come to them for all of my needs!
I went in for a battery and was quoted $169 for an Interstate battery. I thought this was pretty expensive. Also, I was told about 2 hours yet I had to call them 4-5 hours later just for them to tell me it was done.
Shop was very busy. Overly optimistic about when the repair was being done. Took WAY too long to get to my car. Not going back.
The North Lamar location is great, I've been taking my truck there for years. Kerry is always great to deal with. Today, Shawn was there and he was very helpful. When an unexpected issue came up with my truck just before closing he made sure to get it taken care of so that I could get my truck back that day instead of waiting another day. I really appreciate that. Top notch service!
Kerry and Takis always provide excellent service. I appreciate their honesty and integrity.
Excellent work, friendly management, and fair priced.
Friendly staff. Received a more detailed service than I expected. Great experience overall.
Used Groupon. Additional $15 was charged and not explained.
Was very busy, got my car done anyway because he knew I needed it. Always go here so long as Kerry is in charge. Guy is fantastic.
Thank you so much Todd and team for the amazing communication through out the process of fixing my car. I really appreciate Todd breaking down the process and explaining things to me concerning my brakes and always informing me of any changes throughout the process. Though I could tell it was a busy day at the shop he never once showed it in his tone of voice or got short with me. Today I had a fantastic experience!
Keep up the good work!
This was the worst experience I've had at this Precision Tune Auto Care. I took my car in for an oil change at around 8:30. I wasn't done until four hours later. The next day I had my tires done with an alignment. Again, four hours later, not finished. The alignment wasn't done. What really got me was that the guy charged me for the alignment without doing it. I will probably not go back.
Done promptly and one up-charge was explained clearly and was reasonable.
I've had my car looked at twice for a check engine light issue and both times it came right back on after getting the car back. I feel it was misdiagnosed at the shop.
The experience was quick. I just needed an inspection. Due to extensive work being done on other cars the acting manager decided to go ahead and inspect my car so I did not have to wait long.
These guys were great, gave me the best quote out of 6 other shops I asked. The job was done on time and my runs perfectly now. Will return to Precision if ever needed again.
The work I had performed was from a Groupon. Although the work was performed well, the shop itself was not clean and the person behind the desk told everyone that waited in that anything they requested would take 3 hours. It still took three hours. I only had my headlights cleaned.
Three trips, promised to get me in, kept me waiting, then told me they were too busy.
Amazing, as always.
They took a long time to get to my car, but when they finally did they did a good job on the much needed wheel alignment.
The manager initially told me my car would be ready in 1.5 hours.
Absolutely zero customer service and zero confidence Poor communication, rude service - everything was just a big joke. No consideration for customer convenience. Was promised a call with an estimate and I had to call back 3 times. Twice I got voicemail, no messages were returned. Getting info to arrange transportation was like pulling teeth. Kept my car overnight but I was not told this until I tried to pick it up. When I discovered the problem had not been resolved and called back he said 'it most certainly had' would not listen to my concerns but interrupted and said I better drop the car off at 7:30 (they open at 8:00) or there would be a 4 hour wait before they could look at the car. Will not recommend or return.
The place was short staffed but still managed to get my work in in a decent time. Thanks!
Car wheel nuts where screwed wrong. Owner didn't take responsibility when I went back to get it fixed. Charged extra to fix it. On top of that, charged outrageous to replace a tail light bulb! Decided to never go again back to the shop.
Kerry did a good job of preparing my car for a cross country drive.
Kerry seemed reasonable, polite, fair, and honest. You don't see a lot of that anymore in this industry. I filled out this survey because people like him and places like this business deserve praise. We need you guys. Thanks for being great.
I'm on the fence.
Worked with my extended warranty company and gained me more coverage than I may have gotten originally. Quick pleasant and professional.
Good customer service which include right diagnostics.
Upon arrival the greeting is not the most professional, but the service tech is always on point and attentive to relaying important information and ensuring the customer is taken care of.
Friendly knowledgeable and prompt service.
They ferreted out the problem and offered a quick fix.
Kind, friendly, competent and delivered on what they said they would.
I've had service from this shop for a few years now, and was always quick to give them a great reference. My most recent experience had me coming back twice. No big deal I understand certain problems can lead to other problems. $1500 later my car is drinking oil and smells like it's burning oil after the engine gets hot (sometimes smoking) before this repair I was aware I have had an oil leak, but never to this degree! Not sure i want to bring it back to them!
Generally a dirty shop.
The people are very good at letting the customer know what exactly needs to be done on the vehicle; they do not try to up-sell, but they do let you know if and when something needs to be done.
The customer service and honesty was awesome!
Good prices and good work, not great at customer service. Also, took a very long time to do an oil change. About 2 hour wait without being informed.
I trust them, and they add a personal touch, which is important.
I was very satisfied with the service.
I was recently charged $14 in labor to replace a taillight.
The service was great and my car runs very well.
It was quick, the price was right and the staff was friendly.
I have been a customer at this location for over 5 years and since then I have gone through 2 cars. Every time I have needed services the manager Keri and his staff have always gone above and beyond to find out and problems with my vehicles. The prices are very reasonable.
I was told they were short staffed & swamped, and that the wait for my oil change would take an hour and a 1/2. I was fine with that, but my wait ended up being 3 & 1/2 hours! For an oil change! No one bothered to check in with any of us waiting on our vehicles. The only plus side was the low price.
Great service & good people.
We used to like them a lot for their oil change service, but we are finding they are getting more and more expensive for repairs.
I have been taking cars there for almost 5 years because of the great service and quality of work.
I've been going there for almost five years and have always had great service.
I never feel like I'm being scammed at Precision. You do what I ask, and in the event something else is needed it serves as recommendation and doesn't feel forced. I would have liked someone to call me once my car work was complete. Perhaps this was an assumption on my part, but when I told the individual checking me in that I'd be walking home I expected them to follow-up with a call. Not a huge deal, just a misunderstanding.
Quick, friendly service that's realistic about what my car needs right away and what can wait
Everyone is great and the job is always well done.
Really awesome service. Kerry was really helpful.
Kenny and his staff have always been very helpful to me to explain what is going on with my vehicle. As well was what the probable cause was and what I can do to prevent from happening in the future
I have been coming to Precision Auto Tune for my oil changes for a few years now, and they been very polite to me. I never feel like they are trying to sell me on something I don't need for my car.
We have had great experiences and really like the manager.
Good service and nice staff.
The mechanics at the Precision Tune Auto Care on N. Lamar Blvd in Austin have definitely become my car care place of choice. They diagnosed a problem that the dealership couldn't and had my car back to me within 24 hours. Great service and very skilled mechanics! Thank you!!
Good quality work, and nice people who have experience and know what there doing.
My service was fast and I was kept informed of my vehicles progress.
They were efficient, friendly, and knowledgeable. The waiting room was a bit dirty.
I think the work they do is honest and fairly priced.
My car has a factory defect that yet to have a recall. When I took it to Precision Tune I took it for a tune up and oil change, which they provided quickly and efficiently. They also convinced me to let them try and fix the brake issue that many of this model have. They could not fix it before I needed to leave, but when I brought the car back a few hours later, they worked on it until after closing. The manager asked me to bring it back the next time I was in town and let them work on it some more. I brought it back twice more and they labored on it for several hours. I think PTA has done everything possible to try and fix a problem that ultimately will have to fixed by a factory recall.
Good, prompt service.
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