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Prairie Road Automotive

(541) 833-9134
124 Verified Reviews
pra@prairieroadautomotive.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
7:30am to 5:30pm
T
7:30am to 5:30pm
W
7:30am to 5:30pm
Th
7:30am to 5:30pm
F
7:30am to 5:30pm
S
Closed

ADDRESS

89925 Prairie Rd
Eugene, OR 97402 USA

AUTO REPAIR EXPERIENCE

  • Lucas Filley, Manager
  • Established 2001
  • 3 Auto Repair Mechanics on Staff
  • 46 Years of Car Repair Experience

Prairie Road Automotive Reviews

OVERALL RATING

124 Verified Reviews
5 stars
(89)
4 stars
(20)
3 stars
(12)
2 stars
(2)
1 star
(1)
by - Verified Customer April 05, 2017

Did what I needed to fix the vehicle myself.

by - Verified Customer April 04, 2017

You did very well. We'll be back!

by - Verified Customer April 02, 2017

Just a little snag on getting the part, but they communicated and got my car finished in time for me to leave on my trip. Price seemed reasonable.

by - Verified Customer March 27, 2017

Questions were answered to satisfaction. Explanation of work is always understandable. If any work is needed after initial repair, I always receive fair and prompt attention.

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by - Verified Customer March 26, 2017

They were able to fix my car faster than expected.

by - Verified Customer March 26, 2017

I think there was a missed opportunity for an up sale. During the inspection my vehicle was found with dark power steering fluid and was squealing when the wheel turned. The squealing was mentioned, but the color of the fluid was not during our telephone conversation about what work to perform. Had I known both symptoms and the shop recommended a flush or other maintenance to the power steering, I would have agreed. My stated budget of $275 was for the inspection. I had a much larger budget for repairs. I'll now have to figure out when and where to get the work done. It would have helped to get it all done at once.

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by - Verified Customer March 23, 2017

They fixed and finished my car when they said. They did a great job. They were friendly and accommodating. They came and got me when my car was repaired. I would definitely recommend them. I have used them two other times over the years with different cars. They always do a good job!

by - Verified Customer March 20, 2017

Didn't call back on another problem.

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by - Verified Customer March 19, 2017

No problems and happy with the service!

by - Verified Customer March 15, 2017

Since there was three separate repairs/maintenance done there was some over lap in the R&R rate. I have questioned that and have not heard back from the owner yet.

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by - Verified Customer March 13, 2017

They stayed late to get the job done, even did an oil change at no extra charge.

by - Verified Customer March 13, 2017

Quick and easy swap of a part I provided, at half the time and cost of a nearby shop.

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by - Verified Customer March 09, 2017

Great customer service.

by - Verified Customer March 09, 2017

Very friendly.

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by - Verified Customer March 09, 2017

I found the person very friendly,I believe his name was Erin.

by - Verified Customer March 07, 2017

Professional.

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by - Verified Customer February 28, 2017

This place is awesome! Everyone from owners, right down to the shop pets are trustworthy, personable, professional, and kind. Each and every person I spoke to was very knowledgeable, respectful, and helpful. They went out of their way to help me solve my truck's curious problems and were genuinely interested in their work. The only challenge I had was my house is too far to walk to when I get work done, but even that is no problem. They were more than happy to pick me up and take me wherever I needed to go.

by - Verified Customer February 21, 2017

Took me as a walk-in close to closing time to help me out.

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by - Verified Customer February 20, 2017

Called for an appointment on Tuesday, got in Thursday morning, and the car was taken care of much quicker than anticipated. The staff was professional, friendly, helpful and answered all my questions. Would definitely recommend.

by - Verified Customer February 19, 2017

I came in for a repair that I was told at another shop was the problem. They ordered the part but didn't put it in because they were still not certain that my car needed the part. I appreciated knowing that the new part wouldn't get the job done. Saved me lot's of money. Car seems to be working just fine. Thank you!

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by - Verified Customer February 19, 2017

Great people. Great work. Great experience.

by - Verified Customer February 16, 2017

Good shop, referred to my dad if that says anything.

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by - Verified Customer February 15, 2017

Concise explanations, appreciated list of necessary future repairs. Also, got a ride to and from home. Concern and care made a stressful situation less difficult.

by - Verified Customer February 13, 2017

Honest business.

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by - Verified Customer February 13, 2017

Was good.

by - Verified Customer February 12, 2017

Outstanding customer service. They explained all work to be done and documented everything.

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by - Verified Customer February 07, 2017

Great service.

by - Verified Customer February 07, 2017

Quality shop. Quality people. Great service!

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by - Verified Customer February 05, 2017

great shop

by - Verified Customer February 01, 2017

I would have like a brief update as to the status of my vehicle instead of me calling in at the end of the day to see if it is ready for me to pick up.

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by - Verified Customer January 25, 2017

Very professional, very efficient, easy to work with and they got me in quickly even though I know they are always very busy.

by - Verified Customer January 24, 2017

I felt they did a thorough job on my truck repair.

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by - Verified Customer January 23, 2017

Service and staff were excellent as always. I've been a very satisfied customer for over 10 years.

by - Verified Customer January 18, 2017

They work really hard to make sure you understand the work that needs to be done and how it will be handled.

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by - Verified Customer January 15, 2017

Prairie Road was able to accommodate my schedule and make the repair quickly.

by - Verified Customer January 12, 2017

Excellent

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by - Verified Customer January 10, 2017

Friendly, Done on time. Worked to get what I wanted. Explained and checked for ok on any price changes. Gus is the cutest puppy and is always happy to see me. The staff are pleasant to each other and the customer.

by - Verified Customer January 10, 2017

I paid them $100 to inspect a Honda Civic before I bought it, I purchased it that day.An hour after the purchase the car over heated and ended up broken down on the side of a road for two days. I had a different mechanic look at the vehicle and the over flow bottle, and the hoses were clogged with stop leak. No coolant was getting to the radiator. If a mechanic truly inspected my car that is something he would and should have seen. Prairie road automotive wasted 2 hours of my time pretending to inspect my car and charged $100. I'm 100%
,unsatisfied.

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by - Verified Customer January 09, 2017

Great service.

by - Verified Customer January 05, 2017

Lucas and Bill were very helpful as always! I had a time constraint and they were very accommodating with getting my car's maintainence completed on time. Thank you!

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by - Verified Customer December 29, 2016

You have a great team at Prairie Road Automotive. Each member was friendly, knowledgeable and accommodating.

by - Verified Customer December 27, 2016

All the guys are kind and do their best to get the work done in a timely manner. They work around your schedule if you need your car back, then they will try their best to get it back to you by the time you need it.

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by - Verified Customer December 26, 2016

Have history with shop. Have always used their services.

by - Verified Customer December 18, 2016

Extremely professional, would come back if need work done again.

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by - Verified Customer December 15, 2016

Great customer service. Quick and willing to answer questions and concerns we had. Car was done ahead of schedule and right at or just below our quote. Very happy with our service and experience!

by - Verified Customer December 14, 2016

The owner has come to my house and picked me up and dropped me off and just give me a ride anytime I need to in regards to having my car fixed. So I never have to worry about how I will get around well my car is being fixed.

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by - Verified Customer December 13, 2016

The best! Great customer service.

by - Verified Customer December 08, 2016

This mechanics are great. I've gone to them for a few things over the last couple years and all the work done has been quality.

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by - Verified Customer December 07, 2016

Great customer service! Treated me like a long time customer and friend even though it was my first time using them. Very professional. I have recommended them to my family and friends.

by - Verified Customer December 06, 2016

Repair shop was great and the staff was very polite and explained everything thoroughly.

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by - Verified Customer December 04, 2016

Outstanding service. A pleasure to deal with this place. They communicated all aspects of repairs, honored the quote I was given and completed the repairs in a timely manner. I was treated fair an SD with respect. I even got a courtesy car to take me to work.
Highly recommend them.

by - Verified Customer November 30, 2016

Needed a small repair. They fit me right in. Completed repair quickly and for price quoted. Very courteous.

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by - Verified Customer November 28, 2016

Great work.

by - Verified Customer November 28, 2016

Although repairs took longer than expected and there were issues, the shop did end up making the repairs and did not charge extra for the additional time and parts.

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by - Verified Customer November 27, 2016

Amazing service as always! I won't trust anyone else with repairs on my car. Thank you Prairie Road!

by - Verified Customer November 27, 2016

I came to Prairie Road Automotive several years ago when I realized I needed a trustworthy mechanic to help keep my car running. It's now ten years old and I can't afford a new one, nor do I want one. The staff at Prairie Road does a great job making sure key components are monitored. They never pressure you. They simple tell you what needs to be fixed now and what can wait. I highly recommend Prairie Road Automotive.

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by - Verified Customer November 22, 2016

They get me in and get me out with the right repairs. If something isn't right, they'll fix it. This had been my experience the last 5 years.

by - Verified Customer November 17, 2016

I have total confidence in Prairie Road.

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by - Verified Customer November 16, 2016

Prairie Road Automotive has always been an excellent comprehensive specialist for my 'foreign' vehical in my opinion! They're thorough not only in diagnosing but effective solutions allowing me to make educated decisions appropriate for the repair and preventative maintenance giving me confidence and piece of mind no matter the distance or the cargo.
Thanks for everything guys!!
Happy Holidays!
Lady Chaplain

by - Verified Customer November 15, 2016

I was pleased with the work performed and with the way Prairie Road Automotive worked with my insurance company.

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by - Verified Customer November 14, 2016

Very professional and friendly.

by - Verified Customer November 09, 2016

I brought my van in, without an appointment because it had broken down the night before. They not only gave me a ride home, but had it repaired same day by mid afternoon, and the total cost was less than quoted!

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by - Verified Customer November 08, 2016

My experience with Bill Filley & his staff was very positive with great communication. I highly recommend Prairie Road Automotive!

by - Verified Customer November 06, 2016

Friendly, quick and high quality work!

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by - Verified Customer October 17, 2016

I was in and out with an oil change, just like they said I would be!

by - Verified Customer October 14, 2016

I appreciate how open and honest the team is at Prairie Road Automotive!

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by - Verified Customer October 07, 2016

GOOD CUSTOMER SERVICE AND AND WORK ON OUR CAR.

by - Verified Customer September 27, 2016

Customer communications great. Genuinely concerned about correcting problem.

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by - Verified Customer September 26, 2016

This company was recommended to me by another auto shop provider with whom I've done business. They lived up to all the good words this man said about them. They are trustworthy, appear very conscientious, they answer all your questions thoughtfully and intelligently, and the whole crew has excellent "people skills". They are friendly and courteous to all. I plan on sticking with them. They're just the kind of auto repair shop I was looking for.

by - Verified Customer September 26, 2016

Always very friendly and helpful. The shop gets my car fixed and back to me quickly!

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by - Verified Customer September 23, 2016

They are always helpful, friendly, reasonably priced, and timely. I have taken my cars there for the last few years and trust their work. I know nothing about cars, so it's important to have someone who I know will provide excellent service at a reasonable price. I've never felt taken advantage of or felt that I had work performed that was unnecessary.

by September 23, 2016

Great service with incredible communication about the repairs and cost. The fact that this a local business, owned and run by family, really shines through. It's easy to see they care.

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by - Verified Customer August 22, 2016

I brought in my car to have the transmission fluid drained. The work was done as expected and I got a ride home and back by the owners Lori & Bill. Can't ask for more than that.

by August 16, 2016

Very professional. They take seriously the importance of communicating the status of the vehicle and seem to really care.

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by - Verified Customer August 15, 2016

They replaced the cylinoid/starter and managed to pull it off more quickly than expected. They also ended up costing less than they had estimated. Friendly and professional service, these guys are the real deal.

by - Verified Customer August 12, 2016

Great customer service.

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by - Verified Customer August 09, 2016

I can always count on your honesty and integrity.... Thank you!

by August 05, 2016

Friendly, timely service and repair for 10 years.

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by - Verified Customer August 04, 2016

It took a little longer than I expected but through testing multiple times the problem was fixed.

by - Verified Customer August 02, 2016

Great service, the car runs awesome now! They pick you up and have the cutest puppy ever!

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by - Verified Customer July 07, 2016

Polite and friendly, prompt and efficient.

by - Verified Customer July 01, 2016

Very accommodating, fast and efficient.

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by - Verified Customer June 30, 2016

They were very accommodating to the date needed for the service. They also were friendly, offered a car ride back home while my vehicle was in the shop. They have always been friendly, courteous and trustworthy.

by - Verified Customer June 28, 2016

Great.

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by - Verified Customer June 28, 2016

I was treated very well. Erin and Lucas are very friendly and knowledgeable.

by - Verified Customer June 27, 2016

Good service and honest pricing!

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by - Verified Customer June 27, 2016

They repaired our vehicle after diagnosis, and the problem turned out to be different than we thought. We were pleased with the results.

by - Verified Customer June 20, 2016

Diagnosed issue quickly and performed repair in a timely manner.

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by - Verified Customer June 16, 2016

Very friendly and knowledgeable. I was very impressed.

by - Verified Customer June 15, 2016

Friendly.

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by - Verified Customer March 28, 2016

They are good at what they do, principled, and great guys.

by March 21, 2016

Always very personable customer service.

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by - Verified Customer March 16, 2016

Good work, but it took a while.

by - Verified Customer March 09, 2016

They always get the job done.

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by - Verified Customer March 04, 2016

Great service.

by - Verified Customer March 03, 2016

I am pleased with their service.

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by - Verified Customer March 03, 2016

They always have a good attitude and provide good service.

by - Verified Customer February 29, 2016

They are good, honest people.

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by - Verified Customer February 29, 2016

They do excellent work.

by - Verified Customer February 25, 2016

Everyone at Prairie Road is wonderful. Mechanics are great, office personnel and owners also.

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by - Verified Customer February 22, 2016

They are a pleasure to work with and diagnosis problems correctly.

by - Verified Customer February 22, 2016

My experiences are that their services are very good and Lucas, the only one I will deal with now, only suggests what is required for my older vehicle rather than a "shotgun" approach where they want to do everything, whether it's actually needed or not.

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by - Verified Customer February 11, 2016

Cheerful and correct; my brother, assured me that you were honest! I can say the same thing.

by - Verified Customer February 02, 2016

Contact was lacking, I was always the one who had to call and ask how the work was coming, when it would be done, how much will it cost, etc. They needed to send it to a secondary shop to get a diagnosis. I would have likely gotten the work done faster if I had gone to a specialty shop initially.

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by - Verified Customer January 22, 2016

These people are fair and honest.

by January 19, 2016

I have always received courteous, and great service. My main criteria is trust.

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by - Verified Customer January 15, 2016

They always get the work done quickly and correctly.

by - Verified Customer January 08, 2016

The folks at Prairie Rd. Automotive always are quick to respond, they are friendly and do a good job with the project for one's car! I will continue to use them!

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by - Verified Customer December 21, 2015

Since getting my Pathfinder back after your shop worked on it , I haven't had any problems rear there head so far (that's a good thing considering the year of the Nissan).

by - Verified Customer December 21, 2015

Reliable, dependable & affordable work is done here.

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by - Verified Customer December 21, 2015

They are always attentive to your needs.

by - Verified Customer December 09, 2015

They provide very good service.

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by - Verified Customer December 08, 2015

PRA is both personable and professional. If someone would ask, I would recommend them.

by December 07, 2015

I would go there again.

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by - Verified Customer November 19, 2015

I felt they were very honest and did good work.

by - Verified Customer November 18, 2015

I have had excellent service there.

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by - Verified Customer November 09, 2015

Excellent service and expert diagnostics, great team of mechanics.....

by - Verified Customer October 30, 2015

The folks at Prairie Road Automotive are friendly and professional. The quality of the mechanical work is excellent and timely. I also like that they were willing to take me to work, and pick me up at the end of the day and return me to their shop. It's a 12 mile trip one way.

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by - Verified Customer October 20, 2015

Excellent service, upfront cost estimates, honest answers to questions.

by - Verified Customer October 14, 2015

I am always treated with respect and things are explained so that I can fully understand what they are talking about. Repairs and Service is prompt and reliable.

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Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • Car Delivery
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • TECH-NET

MESSAGE FROM THE SHOP

Prairie Road Automotive | Eugene Auto Repair
Bill & Lori Filley are the owners of Prairie Road Automotive. Bill has been in the automotive industry over 40 years.

We are an environmentally friendly as well as people-friendly automotive repair facility.

Moreover, we understand that sometimes car repair can be stressful and we do everything possible to make our customers feel welcome, comfortable and satisfied with their service experience. We would be happy to have you come in and see us. We believe you will be pleased with the service you receive and in the quality of our work.

MAKES WE SERVE

  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
+ More

RepairPal Scorecard
89
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
83
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
93

Prairie Road Automotive was established in 2001 and has been providing Eugene and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “cheerful”, “honest”, “reliable”, “courteous”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


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