Prairie Road Automotive was established in 2001 and has been providing Eugene and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “cheerful”, “honest”, “reliable”, “courteous”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Prairie Road Automotive
Eugene, OR 97402 USA
Auto Repair Experience
- Lucas Filley, Manager
- Established 2001
- 3 Auto Repair Mechanics on Staff
- 46 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Transmission Repair
- Car Delivery
- Early Bird Dropoff
- Free Estimates
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Military Discount
- Rental Car
- Senior Discount
- Service Guarantee
- Wireless Internet
Makes We Serve
- Land Rover
Quality shop. Quality people. Great service!
Service and staff were excellent as always. I've been a very satisfied customer for over 10 years.
I would have like a brief update as to the status of my vehicle instead of me calling in at the end of the day to see if it is ready for me to pick up.
I felt they did a thorough job on my truck repair.
Very professional, very efficient, easy to work with and they got me in quickly even though I know they are always very busy.
They work really hard to make sure you understand the work that needs to be done and how it will be handled.
Prairie Road was able to accommodate my schedule and make the repair quickly.
You have a great team at Prairie Road Automotive. Each member was friendly, knowledgeable and accommodating.
Friendly, Done on time. Worked to get what I wanted. Explained and checked for ok on any price changes. Gus is the cutest puppy and is always happy to see me. The staff are pleasant to each other and the customer.
I paid them $100 to inspect a Honda Civic before I bought it, I purchased it that day.An hour after the purchase the car over heated and ended up broken down on the side of a road for two days. I had a different mechanic look at the vehicle and the over flow bottle, and the hoses were clogged with stop leak. No coolant was getting to the radiator. If a mechanic truly inspected my car that is something he would and should have seen. Prairie road automotive wasted 2 hours of my time pretending to inspect my car and charged $100. I'm 100%
Lucas and Bill were very helpful as always! I had a time constraint and they were very accommodating with getting my car's maintainence completed on time. Thank you!
All the guys are kind and do their best to get the work done in a timely manner. They work around your schedule if you need your car back, then they will try their best to get it back to you by the time you need it.
Extremely professional, would come back if need work done again.
Have history with shop. Have always used their services.
Great customer service! Treated me like a long time customer and friend even though it was my first time using them. Very professional. I have recommended them to my family and friends.
Although repairs took longer than expected and there were issues, the shop did end up making the repairs and did not charge extra for the additional time and parts.
Great customer service. Quick and willing to answer questions and concerns we had. Car was done ahead of schedule and right at or just below our quote. Very happy with our service and experience!
The owner has come to my house and picked me up and dropped me off and just give me a ride anytime I need to in regards to having my car fixed. So I never have to worry about how I will get around well my car is being fixed.
The best! Great customer service.
I came to Prairie Road Automotive several years ago when I realized I needed a trustworthy mechanic to help keep my car running. It's now ten years old and I can't afford a new one, nor do I want one. The staff at Prairie Road does a great job making sure key components are monitored. They never pressure you. They simple tell you what needs to be fixed now and what can wait. I highly recommend Prairie Road Automotive.
This mechanics are great. I've gone to them for a few things over the last couple years and all the work done has been quality.
Repair shop was great and the staff was very polite and explained everything thoroughly.
They get me in and get me out with the right repairs. If something isn't right, they'll fix it. This had been my experience the last 5 years.
Outstanding service. A pleasure to deal with this place. They communicated all aspects of repairs, honored the quote I was given and completed the repairs in a timely manner. I was treated fair an SD with respect. I even got a courtesy car to take me to work.
Highly recommend them.
Amazing service as always! I won't trust anyone else with repairs on my car. Thank you Prairie Road!
Needed a small repair. They fit me right in. Completed repair quickly and for price quoted. Very courteous.
I was pleased with the work performed and with the way Prairie Road Automotive worked with my insurance company.
I have total confidence in Prairie Road.
Prairie Road Automotive has always been an excellent comprehensive specialist for my 'foreign' vehical in my opinion! They're thorough not only in diagnosing but effective solutions allowing me to make educated decisions appropriate for the repair and preventative maintenance giving me confidence and piece of mind no matter the distance or the cargo.
Thanks for everything guys!!
My experience with Bill Filley & his staff was very positive with great communication. I highly recommend Prairie Road Automotive!
Friendly, quick and high quality work!
Very professional and friendly.
I brought my van in, without an appointment because it had broken down the night before. They not only gave me a ride home, but had it repaired same day by mid afternoon, and the total cost was less than quoted!
I was in and out with an oil change, just like they said I would be!
I appreciate how open and honest the team is at Prairie Road Automotive!
GOOD CUSTOMER SERVICE AND AND WORK ON OUR CAR.
Customer communications great. Genuinely concerned about correcting problem.
This company was recommended to me by another auto shop provider with whom I've done business. They lived up to all the good words this man said about them. They are trustworthy, appear very conscientious, they answer all your questions thoughtfully and intelligently, and the whole crew has excellent "people skills". They are friendly and courteous to all. I plan on sticking with them. They're just the kind of auto repair shop I was looking for.
Always very friendly and helpful. The shop gets my car fixed and back to me quickly!
They are always helpful, friendly, reasonably priced, and timely. I have taken my cars there for the last few years and trust their work. I know nothing about cars, so it's important to have someone who I know will provide excellent service at a reasonable price. I've never felt taken advantage of or felt that I had work performed that was unnecessary.
Great service with incredible communication about the repairs and cost. The fact that this a local business, owned and run by family, really shines through. It's easy to see they care.
I brought in my car to have the transmission fluid drained. The work was done as expected and I got a ride home and back by the owners Lori & Bill. Can't ask for more than that.
Very professional. They take seriously the importance of communicating the status of the vehicle and seem to really care.
They replaced the cylinoid/starter and managed to pull it off more quickly than expected. They also ended up costing less than they had estimated. Friendly and professional service, these guys are the real deal.
Great customer service.
I can always count on your honesty and integrity.... Thank you!
Friendly, timely service and repair for 10 years.
It took a little longer than I expected but through testing multiple times the problem was fixed.
Great service, the car runs awesome now! They pick you up and have the cutest puppy ever!
Polite and friendly, prompt and efficient.
Very accommodating, fast and efficient.
They were very accommodating to the date needed for the service. They also were friendly, offered a car ride back home while my vehicle was in the shop. They have always been friendly, courteous and trustworthy.
I was treated very well. Erin and Lucas are very friendly and knowledgeable.
Good service and honest pricing!
They repaired our vehicle after diagnosis, and the problem turned out to be different than we thought. We were pleased with the results.
Diagnosed issue quickly and performed repair in a timely manner.
Very friendly and knowledgeable. I was very impressed.
They are good at what they do, principled, and great guys.
Always very personable customer service.
Good work, but it took a while.
They always get the job done.
I am pleased with their service.
They always have a good attitude and provide good service.
They do excellent work.
They are good, honest people.
Everyone at Prairie Road is wonderful. Mechanics are great, office personnel and owners also.
They are a pleasure to work with and diagnosis problems correctly.
My experiences are that their services are very good and Lucas, the only one I will deal with now, only suggests what is required for my older vehicle rather than a "shotgun" approach where they want to do everything, whether it's actually needed or not.
Cheerful and correct; my brother, assured me that you were honest! I can say the same thing.
Contact was lacking, I was always the one who had to call and ask how the work was coming, when it would be done, how much will it cost, etc. They needed to send it to a secondary shop to get a diagnosis. I would have likely gotten the work done faster if I had gone to a specialty shop initially.
These people are fair and honest.
I have always received courteous, and great service. My main criteria is trust.
They always get the work done quickly and correctly.
The folks at Prairie Rd. Automotive always are quick to respond, they are friendly and do a good job with the project for one's car! I will continue to use them!
Since getting my Pathfinder back after your shop worked on it , I haven't had any problems rear there head so far (that's a good thing considering the year of the Nissan).
Reliable, dependable & affordable work is done here.
They are always attentive to your needs.
They provide very good service.
PRA is both personable and professional. If someone would ask, I would recommend them.
I would go there again.
I felt they were very honest and did good work.
I have had excellent service there.
Excellent service and expert diagnostics, great team of mechanics.....
The folks at Prairie Road Automotive are friendly and professional. The quality of the mechanical work is excellent and timely. I also like that they were willing to take me to work, and pick me up at the end of the day and return me to their shop. It's a 12 mile trip one way.
Excellent service, upfront cost estimates, honest answers to questions.
I am always treated with respect and things are explained so that I can fully understand what they are talking about. Repairs and Service is prompt and reliable.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service