Did what I needed to fix the vehicle myself.
You did very well. We'll be back!
Just a little snag on getting the part, but they communicated and got my car finished in time for me to leave on my trip. Price seemed reasonable.
Questions were answered to satisfaction. Explanation of work is always understandable. If any work is needed after initial repair, I always receive fair and prompt attention.
They were able to fix my car faster than expected.
I think there was a missed opportunity for an up sale. During the inspection my vehicle was found with dark power steering fluid and was squealing when the wheel turned. The squealing was mentioned, but the color of the fluid was not during our telephone conversation about what work to perform. Had I known both symptoms and the shop recommended a flush or other maintenance to the power steering, I would have agreed. My stated budget of $275 was for the inspection. I had a much larger budget for repairs. I'll now have to figure out when and where to get the work done. It would have helped to get it all done at once.
They fixed and finished my car when they said. They did a great job. They were friendly and accommodating. They came and got me when my car was repaired. I would definitely recommend them. I have used them two other times over the years with different cars. They always do a good job!
Didn't call back on another problem.
No problems and happy with the service!
Since there was three separate repairs/maintenance done there was some over lap in the R&R rate. I have questioned that and have not heard back from the owner yet.
They stayed late to get the job done, even did an oil change at no extra charge.
Quick and easy swap of a part I provided, at half the time and cost of a nearby shop.
Great customer service.
I found the person very friendly,I believe his name was Erin.
This place is awesome! Everyone from owners, right down to the shop pets are trustworthy, personable, professional, and kind. Each and every person I spoke to was very knowledgeable, respectful, and helpful. They went out of their way to help me solve my truck's curious problems and were genuinely interested in their work. The only challenge I had was my house is too far to walk to when I get work done, but even that is no problem. They were more than happy to pick me up and take me wherever I needed to go.
Took me as a walk-in close to closing time to help me out.
Called for an appointment on Tuesday, got in Thursday morning, and the car was taken care of much quicker than anticipated. The staff was professional, friendly, helpful and answered all my questions. Would definitely recommend.
I came in for a repair that I was told at another shop was the problem. They ordered the part but didn't put it in because they were still not certain that my car needed the part. I appreciated knowing that the new part wouldn't get the job done. Saved me lot's of money. Car seems to be working just fine. Thank you!
Great people. Great work. Great experience.
Good shop, referred to my dad if that says anything.
Concise explanations, appreciated list of necessary future repairs. Also, got a ride to and from home. Concern and care made a stressful situation less difficult.
Outstanding customer service. They explained all work to be done and documented everything.
Quality shop. Quality people. Great service!
I would have like a brief update as to the status of my vehicle instead of me calling in at the end of the day to see if it is ready for me to pick up.
Very professional, very efficient, easy to work with and they got me in quickly even though I know they are always very busy.
I felt they did a thorough job on my truck repair.
Service and staff were excellent as always. I've been a very satisfied customer for over 10 years.
They work really hard to make sure you understand the work that needs to be done and how it will be handled.
Prairie Road was able to accommodate my schedule and make the repair quickly.
Friendly, Done on time. Worked to get what I wanted. Explained and checked for ok on any price changes. Gus is the cutest puppy and is always happy to see me. The staff are pleasant to each other and the customer.
I paid them $100 to inspect a Honda Civic before I bought it, I purchased it that day.An hour after the purchase the car over heated and ended up broken down on the side of a road for two days. I had a different mechanic look at the vehicle and the over flow bottle, and the hoses were clogged with stop leak. No coolant was getting to the radiator. If a mechanic truly inspected my car that is something he would and should have seen. Prairie road automotive wasted 2 hours of my time pretending to inspect my car and charged $100. I'm 100%
Lucas and Bill were very helpful as always! I had a time constraint and they were very accommodating with getting my car's maintainence completed on time. Thank you!
You have a great team at Prairie Road Automotive. Each member was friendly, knowledgeable and accommodating.
All the guys are kind and do their best to get the work done in a timely manner. They work around your schedule if you need your car back, then they will try their best to get it back to you by the time you need it.
Have history with shop. Have always used their services.
Extremely professional, would come back if need work done again.
Great customer service. Quick and willing to answer questions and concerns we had. Car was done ahead of schedule and right at or just below our quote. Very happy with our service and experience!
The owner has come to my house and picked me up and dropped me off and just give me a ride anytime I need to in regards to having my car fixed. So I never have to worry about how I will get around well my car is being fixed.
The best! Great customer service.
This mechanics are great. I've gone to them for a few things over the last couple years and all the work done has been quality.
Great customer service! Treated me like a long time customer and friend even though it was my first time using them. Very professional. I have recommended them to my family and friends.
Repair shop was great and the staff was very polite and explained everything thoroughly.
Outstanding service. A pleasure to deal with this place. They communicated all aspects of repairs, honored the quote I was given and completed the repairs in a timely manner. I was treated fair an SD with respect. I even got a courtesy car to take me to work.
Highly recommend them.
Needed a small repair. They fit me right in. Completed repair quickly and for price quoted. Very courteous.
Although repairs took longer than expected and there were issues, the shop did end up making the repairs and did not charge extra for the additional time and parts.
Amazing service as always! I won't trust anyone else with repairs on my car. Thank you Prairie Road!
I came to Prairie Road Automotive several years ago when I realized I needed a trustworthy mechanic to help keep my car running. It's now ten years old and I can't afford a new one, nor do I want one. The staff at Prairie Road does a great job making sure key components are monitored. They never pressure you. They simple tell you what needs to be fixed now and what can wait. I highly recommend Prairie Road Automotive.
They get me in and get me out with the right repairs. If something isn't right, they'll fix it. This had been my experience the last 5 years.
I have total confidence in Prairie Road.
Prairie Road Automotive has always been an excellent comprehensive specialist for my 'foreign' vehical in my opinion! They're thorough not only in diagnosing but effective solutions allowing me to make educated decisions appropriate for the repair and preventative maintenance giving me confidence and piece of mind no matter the distance or the cargo.
Thanks for everything guys!!
I was pleased with the work performed and with the way Prairie Road Automotive worked with my insurance company.
Very professional and friendly.
I brought my van in, without an appointment because it had broken down the night before. They not only gave me a ride home, but had it repaired same day by mid afternoon, and the total cost was less than quoted!
My experience with Bill Filley & his staff was very positive with great communication. I highly recommend Prairie Road Automotive!
Friendly, quick and high quality work!
I was in and out with an oil change, just like they said I would be!
I appreciate how open and honest the team is at Prairie Road Automotive!
GOOD CUSTOMER SERVICE AND AND WORK ON OUR CAR.
Customer communications great. Genuinely concerned about correcting problem.
This company was recommended to me by another auto shop provider with whom I've done business. They lived up to all the good words this man said about them. They are trustworthy, appear very conscientious, they answer all your questions thoughtfully and intelligently, and the whole crew has excellent "people skills". They are friendly and courteous to all. I plan on sticking with them. They're just the kind of auto repair shop I was looking for.
Always very friendly and helpful. The shop gets my car fixed and back to me quickly!
They are always helpful, friendly, reasonably priced, and timely. I have taken my cars there for the last few years and trust their work. I know nothing about cars, so it's important to have someone who I know will provide excellent service at a reasonable price. I've never felt taken advantage of or felt that I had work performed that was unnecessary.
Great service with incredible communication about the repairs and cost. The fact that this a local business, owned and run by family, really shines through. It's easy to see they care.
I brought in my car to have the transmission fluid drained. The work was done as expected and I got a ride home and back by the owners Lori & Bill. Can't ask for more than that.
Very professional. They take seriously the importance of communicating the status of the vehicle and seem to really care.
They replaced the cylinoid/starter and managed to pull it off more quickly than expected. They also ended up costing less than they had estimated. Friendly and professional service, these guys are the real deal.
Great customer service.
I can always count on your honesty and integrity.... Thank you!
Friendly, timely service and repair for 10 years.
It took a little longer than I expected but through testing multiple times the problem was fixed.
Great service, the car runs awesome now! They pick you up and have the cutest puppy ever!
Polite and friendly, prompt and efficient.
Very accommodating, fast and efficient.
They were very accommodating to the date needed for the service. They also were friendly, offered a car ride back home while my vehicle was in the shop. They have always been friendly, courteous and trustworthy.
I was treated very well. Erin and Lucas are very friendly and knowledgeable.
Good service and honest pricing!
They repaired our vehicle after diagnosis, and the problem turned out to be different than we thought. We were pleased with the results.
Diagnosed issue quickly and performed repair in a timely manner.
Very friendly and knowledgeable. I was very impressed.
They are good at what they do, principled, and great guys.
Always very personable customer service.
Good work, but it took a while.
They always get the job done.
I am pleased with their service.
They always have a good attitude and provide good service.
They are good, honest people.
They do excellent work.
Everyone at Prairie Road is wonderful. Mechanics are great, office personnel and owners also.
They are a pleasure to work with and diagnosis problems correctly.
My experiences are that their services are very good and Lucas, the only one I will deal with now, only suggests what is required for my older vehicle rather than a "shotgun" approach where they want to do everything, whether it's actually needed or not.
Cheerful and correct; my brother, assured me that you were honest! I can say the same thing.
Contact was lacking, I was always the one who had to call and ask how the work was coming, when it would be done, how much will it cost, etc. They needed to send it to a secondary shop to get a diagnosis. I would have likely gotten the work done faster if I had gone to a specialty shop initially.
These people are fair and honest.
I have always received courteous, and great service. My main criteria is trust.
They always get the work done quickly and correctly.
The folks at Prairie Rd. Automotive always are quick to respond, they are friendly and do a good job with the project for one's car! I will continue to use them!
Since getting my Pathfinder back after your shop worked on it , I haven't had any problems rear there head so far (that's a good thing considering the year of the Nissan).
Reliable, dependable & affordable work is done here.
They are always attentive to your needs.
They provide very good service.
PRA is both personable and professional. If someone would ask, I would recommend them.
I would go there again.
I felt they were very honest and did good work.
I have had excellent service there.
Excellent service and expert diagnostics, great team of mechanics.....
The folks at Prairie Road Automotive are friendly and professional. The quality of the mechanical work is excellent and timely. I also like that they were willing to take me to work, and pick me up at the end of the day and return me to their shop. It's a 12 mile trip one way.
Excellent service, upfront cost estimates, honest answers to questions.
I am always treated with respect and things are explained so that I can fully understand what they are talking about. Repairs and Service is prompt and reliable.