I took my truck in for its 40,000 mile check-up today and the Toyota Service Rep informed me, much to my chagrin, that my warranty has expired. (Somehow I had it in my head it was a 50,000/3-year warranty.) I've religiously taken it in to the dealer for its scheduled checkups and have never had an issue. Today though, the rep came out and told me, "I see you've neglected to have the power steering flushed as well as the EFI serviced," services that would cost me over $300 to perform. First off, I'd been coming to this same dealer for regular service since purchasing the truck, so I haven't "neglected" anything. It felt to me like, now that my warranty has expired, it's time to pull the JiffyLube upsell routine where the mechanic comes out and tells you you need to spend a whole lot more dough. Now, it's entirely possible that it is indeed time for these services, and perhaps they wouldn't be covered under the warranty anyway. But the way it was presented and the timing just left me feeling like I was getting scammed. Is a power steering flush and/or EFI service something a truck with 40,000 miles should have done?
Power Steering Flush and EFI Service at 40,000 Miles? on 2006 Toyota Tacoma
This is a scam, plain and simple. Usually the power steering is flushed at 60,000 and the EFI 'Service' is just window dressing. It does nothing. If anything, you may need to have your throttle body cleaned which is a 10 minute job and requires a squirt of cleaner on a shop towel and that is it. Find another shop. There are very good independent Toyota shops. Actaully, Toyotas are pretty easy to work on because they are made so well, so the independents can do an excellent job. Many are started by 20 year exp Toyota techs.
That's the feeling I got. Thanks for the reply. :)
2 answers 1 comment
I am sorry to read of your experience. There are a lot of great people in this industry that care about customers,love and are proud of their work. A few bad apples give this industry a bad name.