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Potomac Creek Automotive

44 Potomac Creek Drive, Fredericksburg, VA 22405 Map & directions

Call Now: (540) 854-1010

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About Potomac Creek Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
97
Tools & Equipment (?)
93
Customer Service (?)
95
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

When Harry Franklin and Daniel Bowling opened Potomac Creek Automotive their goal was to be the place for trusted auto repairs at an honest price. Our review shows they have everything in place to meet those goals. Their team of technicians is led by Daniel who is ASE certified. Daniel and Charlie regularly attend up date training classes, apprentice Josh has begun his regular training and will soon begin testing for his ASE certificates. Potomac has all of the diagnostic tools and shop equipment we would expect to see in one of our Certified shops. Customer conveniences include performing state smog and safety inspection, a local shuttle service, and Saturday business hours. All work is confidently backed by a 3 year/36,000 mile warranty.

Message from the Shop

Since 1996, Potomac Creek Automotive has been providing honest and professional auto repair and maintenance services to the Fredericksburg and Stafford communities. We are locally owned and operated and dedicated to making your vehicle safe and reliable for your family.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Coffee Early Bird Dropoff
Financing Free Estimates Heated Waiting Room Open Saturday
Parts/Accessories Rental Car Service Guarantee Wireless Internet

Customer Reviews 17 verified reviews

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Potomac Creek Automotive
Verified Customer
February 14, 2013

If all shops were like Potomac and were as good, there would not be any use going to a dealer where they over charge and make you wait all day to get something done.

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Potomac Creek Automotive
Verified Customer
February 07, 2013

The employees went above and beyond. They were extremely helpful and informative.

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Potomac Creek Automotive
Verified Customer
February 02, 2013

All Personnel strive to provide only the best quality customer service and repairs. I have been using this facility for over 15 years.

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Potomac Creek Automotive
Verified Customer
January 31, 2013

Treated very fairly. They get the work the done on time and I feel confident in the work they do.

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Potomac Creek Automotive
Verified Customer
January 24, 2013

I can always rely on Potomac Creek Automotive to treat me fairly and honestly.

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Potomac Creek Automotive
Verified Customer
January 18, 2013

When my car suddenly broke down, they took me without an appointment and given the degree of service, gave me a break on the labor. I took my wifes car back the following week for a routine service and their price came in under the dealer service price! Work on both cars was great!

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Potomac Creek Automotive
Verified Customer
January 18, 2013

Very honest and fair. I recommend them to all our friends and family with no complaints. We had a situation where the repair was free just because they had to tweak something. I would only go to them.

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Potomac Creek Automotive
Verified Customer
January 17, 2013

The staff is always friendly and accommodating. They also make suggestions and give me options on repairs without pressure .

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Potomac Creek Automotive
Verified Customer
January 11, 2013

The first time I've ever been to a mechanic and it didn't feel like I got ripped off. They explained stuff to me. They were very very fair. They definitely didn't tell me that I needed extra work when I didn't. I had gone to a shop right before I went to them who had $1600 of work that they said that I needed, which I didn't.

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Potomac Creek Automotive
Verified Customer
January 10, 2013

Very professional and courteous service

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Potomac Creek Automotive
Verified Customer
January 03, 2013

Fine service. I would recommend them to anyone.

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Potomac Creek Automotive
Verified Customer
December 29, 2012

I am one of Potomac Creek's original customers ever since they opened over 20 years ago. Up until then, I had taken my car to many other repair shops and found most of them to be very dishonest. Because I am a woman, they would treat me like I didn't understand what they were saying and would recommend unneeded repairs. Potomac Creek has always been honest and respectful. If repairs are expensive, they will recommend which repairs are needed right away, and which ones can wait a little while. I've always been able to get my car in when needed. Customer service is great - all the staff is very friendly and professional. I'm so glad I found them!

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Potomac Creek Automotive
Verified Customer
December 27, 2012

They do very good work I have been going here for almost two years.

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Potomac Creek Automotive
Verified Customer
December 24, 2012

The owner was extremely personable.

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Potomac Creek Automotive
Verified Customer
December 24, 2012

I have been going to Potomac Creek Automotive almost since they opened years ago.

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Potomac Creek Automotive
Verified Customer
December 17, 2012

They have kept our cars running for several years. We trust them and I feel confident with their work.

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Potomac Creek Automotive
Verified Customer
December 13, 2012

I have used this garage ever since they opened and continue to do so because they have always provided satisfactory work and do it in a cordial manner.

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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 1:00pm
Sun:CLOSED
Call Now:

(540) 854-1010

Auto Repair Experience

  1. Harry Franklin, Daniel Bowling, Owners
  2. Established 2011
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 26 Years of Car Repair Experience